Passionate and experienced Sr Instructional Designer, Facilitator, and PM adept in innovative educational project development and leadership (end-to-end). I am multilingual, a certified AI and ADA ID, and an expert in learning theory application, emphasizing UX, Usability, and Accessibility.

I'm a passionate and experienced Senior Instructional Designer, Facilitator, and Educational Project Manager adept in innovative educational project development and leadership (end-to-end). I am multilingual, certified in AI and VR for learning design, and an expert in adult learning theory application to create accessible, engaging experiences that drive performance improvement and real change.

Adriana Millan Senior SaaS Onboarding & Customer Success Consultant · Bilingual EN/ES México / Ecuador (LATAM) · Available for US & global clients · 8+ years experience PROFILE OVERVIEW I help SaaS companies deliver world-class onboarding experiences, build customer success programs, and create training content that actually drives adoption - in both English and Spanish. With 8+ years working exclusively with US and global enterprise clients from Latin America, I bring a rare combination: the technical fluency to understand complex SaaS platforms, the instructional design skills to make them learnable, and the customer empathy to make clients feel genuinely supported. I've done this across ecommerce, retail, edtech, and digital marketing - and I'm confident doing it in your industry too. Whether you need someone to own a full onboarding project, design a training program, set up your LMS, write help documentation, or step in as a fractional Customer Success Manager - I can help.

Do you need an engaging online course that educates, inspires, and delivers measurable learning outcomes? I help coaches, educators, businesses, training organizations, and entrepreneurs transform their expertise into high-quality eLearning experiences that learners enjoy and complete. I specialize in instructional design, online course creation, eLearning content development, curriculum design, course content writing, lesson plans, training manuals, employee training programs, facilitator guides, learner workbooks, PowerPoint presentations, quizzes, assessments, learning objectives, video course scripts, and educational resources. Every course I create is structured using proven instructional design principles to improve learner engagement, knowledge retention, and overall learning success. I also develop and organize courses for leading Learning Management Systems (LMS) and online learning platforms, including Teachable, LearnWorlds, Thinkific, Kajabi, Moodle, LearnDash, TalentLMS, Canvas, Blackboard, Podia, Mighty Networks, Circle, Google Classroom, Absorb LMS, iSpring Learn, and other eLearning platforms. What I Can Help You With • Online Course Creation • eLearning Content Development • Instructional Design • Curriculum Development • Course Curriculum Design • Course Content Writing • Lesson Plan Development • Employee Training Programs • Corporate Training Materials • Training Manuals • Facilitator Guides • Learner Workbooks • Presentation (PowerPoint) Design • Quizzes and Assessments • Learning Objectives • Video Course Scripts • LMS Course Upload and Organization • Course Review and Improvement Why Clients Choose Me ✓ Learner-centered and engaging course design ✓ Well-researched, original, and professionally written content ✓ Clear communication and reliable collaboration ✓ On-time delivery with attention to detail ✓ Courses tailored to your audience and business goals Whether you're launching your first online course, building a corporate training program, or expanding your eLearning business, I'm committed to delivering professional learning solutions that create lasting impact. Let's work together to build engaging courses that educate, inspire, and achieve your goals.

I'm a Shopify developer with five years of hands-on theme development for Natio, a global skincare brand — building new sections and features, metaobject-driven dynamic content, app integrations, and front-end enhancements on a live production store. Behind that sits 15+ years as a full stack engineer, so I'm equally comfortable customising a theme and building the integrations around it. - Shopify theme customisation — new sections, features and layout work in Liquid - Metaobjects and metafields — dynamic content that store owners can manage themselves - App and third-party integrations, including email and marketing platforms such as Klaviyo - Front-end improvements — performance, responsiveness and polish - Full stack development with PHP, Laravel, MySQL and Vue.js for custom work connecting Shopify to the rest of your business I started my career in graphic design before moving into engineering, so I can take a designer's handoff and build it faithfully, or make sound visual decisions myself when there's no designer on the project. I work carefully, communicate clearly, and treat your store as a production system — because for the last five years that's exactly what I've been doing.