Most founders I work with have the same problem. They are the answer to every question in their business and it is slowing everything down. I fix that. I am a fractional COO and operations expert with 6 years of experience building operational infrastructure for startups, agencies, and scaling businesses across the UK, UAE, Saudi Arabia, Canada, and the USA. I come in, map how the business actually runs, identify what is breaking or missing, and build the systems, workflows, and automations that let the business run without the founder in the room for every decision. I have done this across retail, healthcare, creative media, e-commerce, and tech startups. Businesses with one location and businesses with nine. Pre-revenue startups and $9M+ operations. The context changes but the result is always the same: a founder who goes from being the operational bottleneck to focusing on the work only they can do. What makes me different from most ops people is that I do not just document processes and hand over a folder. I build operational infrastructure that is connected, automated, and actually used. I use ClickUp as the central operating system, connect it to everything via Make, Zapier, and n8n, embed AI agents where they can do the heavy lifting, and hand over a business that manages the majority of its own administration in the background. Every client I have worked with has told me I exceeded their expectations. Not because I delivered what they asked for but because I identified what they actually needed and built that instead. 📊 Results I have delivered ▶️ Built complete operational infrastructure for a $9M+ retail operation across nine international locations, moving the entire business from spreadsheets and WhatsApp to a fully automated ClickUp system with real-time cross-location visibility ▶️ Reduced a founder's monthly operational review process from several hours of manual work to a single approval click by building a custom AI performance agent connected to ClickUp via API ▶️ Built hiring, onboarding, clinical scheduling, financial tracking, and compliance systems from scratch for a healthcare startup, enabling the founding team to scale without adding operational headcount ▶️ Designed and implemented end-to-end client delivery pipelines for multiple agencies, eliminating manual status updates and giving leadership full project visibility without asking for a single report 🚀 What I offer ▶️ Operational infrastructure design and implementation ▶️ ClickUp workspace architecture, automations, and integrations ▶️ AI agent development for operational workflows ▶️ HR and people operations including hiring, onboarding, and performance management ▶️ Financial operations including P&L, cash flow, reconciliation, and forecasting ▶️ SOP creation and process documentation ▶️ Founder support and decision-making offload

🤠 𝟏𝟒+ 𝐘𝐫𝐬 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 | 𝐓𝐨𝐩-𝐑𝐚𝐭𝐞𝐝 𝐨𝐧 𝐔𝐩𝐰𝐨𝐫𝐤 | 𝐓𝐫𝐮𝐬𝐭𝐞𝐝 𝐛𝐲 𝐅𝐨𝐮𝐧𝐝𝐞𝐫𝐬, 𝐀𝐠𝐞𝐧𝐜𝐢𝐞𝐬 & 𝐓𝐞𝐚𝐦𝐬 (here's a few success snippets...scroll for more) "Taylor crushed it in some serious high-pressure launches while keeping everything up-to-date in ClickUp. Taylor brought a stellar attitude everyday and it was a pleasure working with her." — Alek D. | Senior Project Manager 🔹 Funnels • Launches • Client Onboarding • Project Management "Taylor is an exceptional project manager who consistently goes above and beyond. She has an incredible ability to quickly build rapport and earn the trust of both clients and internal team members. Her communication makes everyone around her feel supported and aligned. Taylor leads with both empathy and precision, which makes her not only a reliable PM, but a true partner in delivering impactful, on-time work." — Paula S. | Infinite Marketing Agency 🔹 Agency • Project Management • Client Communication “Taylor is very professional and highly knowledgeable regarding project management and modern tooling. She's also polished and can communicate with external clients.” — Kevin W. | Harmonic Message Agency 🔹 Client & Team Communication • Project Management • Tools “She helped me immensely in a launch that provided 4x the outcome of launches I had done on my own in the past. With her help I easily have another 10 hours a week to focus on projects that are more of my passion + expertise.” — Kelsey S. | Fertile Future 🔹 Project Management • Marketing • Launch Support “She never shies away from a task and always looks for opportunities to grow and take my business to the next level.” — Brittany L. | Lawton Social 🔹 Marketing Support • Agency Growth • Account Management --- 𝐖𝐇𝐀𝐓 𝐈 𝐃𝐎 𝐁𝐄𝐒𝐓 👇👇 Fractional COO & Operational Leadership → Supporting founders with operations, delivery, accountability, strategic planning, and execution Business Systems & Process Architecture → Designing SOP libraries, playbooks, workflows, and scalable operational systems Project & Program Management → Leading projects, launches, and cross-functional initiatives from planning through execution Agency Operations & Service Delivery → Improving onboarding, fulfillment, reporting, and client experience Team Leadership & Accountability → Clarifying roles, creating ownership frameworks, and keeping teams aligned Systems Implementation & Optimization → Building practical solutions inside ClickUp, Asana, GoHighLevel, Kajabi, Zapier, and other platforms Founder Right-Hand Support → Acting as a strategic partner while managing day-to-day execution --- 𝐊𝐄𝐘 𝐖𝐈𝐍𝐒 👇👇 🔹 Built agency operating systems from the ground up, including SOP libraries, company playbooks, onboarding frameworks, reporting processes, and delivery workflows 🔹 Led complex projects, launches, and operational initiatives across agencies, coaching businesses, healthcare organizations, and service-based companies 🔹 Managed $30K–$200K+ launches while coordinating multiple departments, contractors, vendors, and stakeholders 🔹 Saved founders and agency owners 10–15+ hours per week through stronger systems, delegation, automation, documentation, and accountability 🔹 Helped founders grow from solopreneurs into structured teams with stronger operations, clearer ownership, and improved client experiences --- 𝑳𝑬𝑻'𝑺 𝑫𝑰𝑽𝑬 𝑫𝑬𝑬𝑷𝑬𝑹 I'm Taylor - a Top-Rated Fractional COO, Operations Consultant, and Senior Project Manager with 14+ years of experience helping founders, agencies, coaches, and service businesses build stronger operations and execute at a higher level. I've run two digital marketing agencies, supported multiple 6- and 7-figure businesses as a strategic right hand, and led initiatives across operations, project management, delivery, marketing, client success, onboarding, systems, and team leadership. I've built agency playbooks, SOP libraries, onboarding systems, reporting frameworks, project management processes, and client delivery systems that help teams operate more efficiently and scale with confidence. I bridge the gap between strategy and execution—designing systems, leading implementation, and keeping teams moving forward. What I bring is calm leadership, strong communication, operational thinking, and the ability to move seamlessly between high-level planning and day-to-day execution. --- 𝑶𝑵𝑬 𝑴𝑶𝑹𝑬 𝑻𝑯𝑰𝑵𝑮 🎥 I made you a 90-second intro video (right here on my profile) so you can get a feel for my energy and experience. Please give it a watch! If you're looking for someone who can improve operations, build scalable systems, lead projects, support your team, and help turn big ideas into organized execution, I'd love to chat.

ACTING AS CHIEF OF STAFF * Operations executive with 10+ years building systems and processes that drove double digit cost savings and supported 10s (tens) of staff across multiple offices * Led cross-functional strategy and expansion initiatives, including market entry and M&A transactions * Partnered with executive leadership to manage budgets, track OKRs, and translate brand vision into actionable roadmaps * Skilled in governance frameworks, creative collaboration, and stakeholder engagement to align teams and accelerate execution ACTING AS OPERATIONS EXECUTIVE - MANAGING TEAMS * Directed business development and marketing campaigns that expanded advisory and IT consulting pipelines by collaborating with cross-functional teams * Defined strategy for expansion, new market penetration, acquisition (M&A) * Coordinated software development, technology, and marketing teams across remote and on-site offices to streamline project delivery * Represented leadership in town halls, board presentations, and kickoff meetings to ensure clear messaging, alignment, and execution * Managed global operations and procurement, negotiating contracts that yielded $100K+ in savings while ensuring IT continuity * Established monthly governance cadences to track OKRs, budgets, and deliverables, improving transparency and accountability * Cultivated partnerships with K-12, higher education, government, non profits and corporate clients to align offerings with stakeholder needs * Led RFP strategy, crafted proposals, and delivered presentations to win new contracts and support revenue growth. Won local and federal government RFPs as well as private ones. * Implemented tracking frameworks to monitor lead-to-opportunity conversion rates and inform strategy adjustments ACHIEVEMENTS * Organizational Improvement: Created the operations systems when company was growing from 30 to 75 head count. * Revenue Growth: 104 % and 146%, respectively, of the annual plan * Improved Operations and Efficiency of professional services company, IT MSP company, SAAS Company, coworking startup, * Recommended operations process improvements to direct reports or cross functional teams CERTIFICATIONS Leadership Certificate, CEO Global HR As a Strategic Business Partner, Linkedin Brand Management, London Business School Professional Sales Certificate, Canadian Professional Sales Association SKILLS Strategy & Operations: Strategic Planning, Operations Management, Sales Management, Budgeting & Forecasting, M&A Due Diligence, OKR Tracking, People Management, Procurement Governance & Processes: Process Frameworks, Governance Cadences, Cross Functional Coordination, Risk & Compliance, Contract Negotiation, International Contract Management Brand & Creative Enablement: Creative Collaboration, Internal Communications, Presentation & Messaging, Stakeholder Engagement Growth: business development, international business development, property / condo management Tools & Technologies: Salesforce, Asana, Docusign, RingCentral, ZoomInfo, Copilot, hubspot, AI Podcast creation, Make, Using a data file like excel and turning into a beautiful visual analysis using Perplexity, AI agent creation using Pickaxe, Creating a webpage from a search/ prompt Deep research in using Google Gemini, Presentations creation using Gamma.ai, Did a video using Google Flow and ChatGpt INDUSTRIES Professional Services, IT MSP, SAAS, IT Hardware & Software, Shipbuilding, Foreign Trade, Chemical Manufacturing, Building Maintenance, Construction, Government.

Most founders don't need more advice. They need a steady OPERATOR who can think clearly with them, design the operating system, and stay long enough to make it work. That's the role I play. I am Arun — Fractional COO and PMP-certified operator. 20+ years leading global operations at J.P. Morgan ($8T AUM). 50+ projects across 20 countries. Survived an OCC (US Treasury) regulatory audit. Today I partner with founders across THREE connected lanes: 🧠 STRATEGIC THINKING PARTNER Sit beside founders. Turn ambiguity into decisions, owners, and dates. Push back when the data says so. Not consulting — I do the work with you. ⚙️ OPERATING SYSTEM DESIGNER SOPs and onboarding playbooks · End-to-end workflows · KPI dashboards · Weekly cadence that actually happens 📊 REVENUE & EXECUTION DISCIPLINE Revenue Execution Scorecards · Profitability dashboards (margin per deal, supplier costs, cash flow runway) · Revenue-aligned SOPs · Weekly blockers + commitments tracking ------------------------------------------------------------------------------------------------------------------ 🎯 STRAIGHT TALK ON SCOPE I'm not a sales operator. I don't drive front-end revenue. I build the operations BEHIND the revenue — so your sales engine has something to scale into. ------------------------------------------------------------------------------------------------------------------ ⚙️ HOW I WORK — DIAGNOSE, DESIGN, DEPLOY Weeks 1–2: Map how the business actually runs. Find what's broken or invisible. Weeks 3–4: Draft workflows, write SOPs, build dashboards. Weeks 5–8: Roll out in phases. Train the team. Hand over. Ongoing: Monthly retainer for accountability and continuous improvement. ------------------------------------------------------------------------------------------------------------------ 🏆 PROOF ✔ Led global operations at a $8T institution — audit-ready, regulator-ready ✔ Lifted SLA 51% → 95% and CSAT 47% → 80% through coordination, not headcount ✔ Delivered 25% efficiency gains and 15% cost reduction in startup environments ✔ 50+ cross-functional projects across 20 countries ✔ Published Supply Chain Finance author · Speaker on AI in business ------------------------------------------------------------------------------------------------------------------ 🔧 RECENT FRACTIONAL WORK ✔ Strategic thought partner to a founder running multiple ventures — clarified priorities, sequenced decisions, translated strategy into execution ✔ Operational turnaround for a PE-backed hospitality business ✔ End-to-end operational backbone for a service business — SOPs, onboarding, discovery questionnaires, pricing sheets, service-tier frameworks ✔ Cash flow and profitability frameworks — margin per engagement, supplier costs, outstanding payments ✔ Backend systems for a real estate investment platform (family-home acquisitions) ------------------------------------------------------------------------------------------------------------------ 👥 WHO I WORK BEST WITH ✔ Service businesses, agencies, consultancies scaling past founder dependency ✔ Coaches and online businesses building infrastructure for the next phase ✔ PE-backed or acquired businesses needing operational reset ✔ Early-stage ventures needing discipline before hiring a full COO NOT a fit for: pure VA work, sales-driven roles, top-of-funnel revenue generation. ------------------------------------------------------------------------------------------------------------------ 🛠 TOOLS Hands-on: Notion · GHL · Smartsheet · Google Workspace · Avestor Quick to ramp: ClickUp · Asana · Airtable · HubSpot · Zapier I match the tool to the team — not the team to the tool. ------------------------------------------------------------------------------------------------------------------ 🧭 HOW I OPERATE Honest. Responsive. Patient. Committed. Calm under pressure. I tell you what's working and what isn't — no exaggeration, no dilution. ------------------------------------------------------------------------------------------------------------------ 🌎 AVAILABILITY Americas: 9 AM – 1 PM EST Australia: 1 PM – 5 PM AEST Europe & Asia: full coverage Need a steady operating partner who thinks, builds, and stays? First call is free. Let's talk.

I help founders, leadership teams, and PE-backed operators turn complex strategic, financial, and operational challenges into clear decisions — and the execution cadence to deliver them. I bring 25+ years of senior consulting and investment banking experience, augmented by AI-powered analysis that delivers faster, richer, and more rigorous outputs than traditional consulting alone. $1.3M+ billed on Upwork | 7,500+ hours | 85+ engagements | 100% Job Success | Expert-Vetted | ex-Bain | Wharton MBA Where I add value: - AI strategy & go-to-market: helping AI companies and financial services players define where AI creates competitive advantage, design GTM strategies, and build the operating model to deliver — with sector depth across banking, insurance, wealth management, and fintech - Strategy & transformation: operating model design, performance improvement, cost-out programs, turnaround execution — with KPI dashboards, OKRs, and exec reporting cadence - Fractional CFO: board-ready packs, scenario planning, budgeting and forecasting, decision support — AI-augmented financial modelling and scenario analysis - Due diligence (PE/VC/M&A): commercial and financial diligence, management interviews, synergy planning, red-flag identification — accelerated by AI-powered research and multi-source synthesis - Financial modelling: 3-statement models, DCF, scenario analysis, investor materials Proof: Led cross-border M&A at Lehman Brothers. Served as de-facto CFO for a mid-market manufacturer — returned the business to positive EBITDA in 11 months (2 plant closures, 20% overhead reduction). Delivered GTM strategy for a leading agentic AI company entering financial services across GCC and European markets. Delivered due diligence across targets from EV OEMs to European price-comparison platforms. I work best with: - AI companies entering financial services or scaling GTM in regulated markets - Founders preparing for fundraising, pivot, or exit - Scale-ups and mid-market operators needing senior finance and transformation leadership without a full-time hire - PE/VC teams conducting diligence or driving portfolio value creation How I work: I integrate multi-model AI stack across every engagement (including Claude, Gemini, Perplexity, and ChatGPT) combining outputs for richer analysis, faster synthesis, and more rigorous deliverables than traditional consulting alone. Board-grade output from day one. Sample of recent engagements: - Defined the GTM strategy and financial services entry roadmap for a leading European agentic AI platform, identifying priority use cases across banking, insurance, and wealth management - Designed the target operating model for the Finance function of a Fintech (card issuing and payments infrastructure) — addressing process gaps, controls, and the KPI framework needed to scale - Delivered commercial due diligence and financial modelling for PE funds - Scoped a full ERP migration for a Healthcare company, covering systems integration and a phased transition from legacy accounting system. Expert in NetSuite, QuickBooks, Xero and Sage Fluent: English, Italian, Spanish | Conversational: Portuguese, French If you need more than a model — you need a decision and a plan — let's talk.

Inc. 5000 Award Winner with a track record of building technology companies from startup to successful acquisition. As a serial entrepreneur and C-suite executive, I've founded multiple IT firms, achieved 500% YoY growth, and led strategic exits including the successful acquisition of my company by a publicly traded firm. 🎯 What Sets Me Apart: Proven Exits: Successfully built and sold technology companies with $30M+ annual revenue Serial Entrepreneur: Founded and scaled multiple IT firms across cybersecurity, cloud, and digital transformation Executive Coach: Certified Business and Executive coach combining strategic vision with hands-on leadership experience Fractional Executive: Currently serving as Fractional CEO/COO/CTO across diverse industries 🚀 Core Expertise: Strategic Leadership & Growth Built IT services firm from startup to $30M+ annual revenue with 500% YoY growth Led post-acquisition integrations and M&A strategy for technology companies Managed P&L responsibilities up to $100M with 75+ global team members Consistently exceeded revenue targets and improved EBITDA contributions Technology Innovation & Digital Transformation Spearheaded complete technology stack modernization for B2C/B2B marketplaces Led digital transformation initiatives in manufacturing, robotics, and legal tech Implemented enterprise-wide solutions in cloud computing, cybersecurity, and AI/ML Architected scalable infrastructure for SaaS platforms and emerging technologies Fractional Executive Leadership B2B SAAS (Head of IT and Product): Optimized product, handled Global compliance, SOC2, Stabilized infrastructure and Security B2C Marketplace (COO/CTO): Optimized technology stack, refined business model, implemented security frameworks LegalTech Firm (COO/CTO): Unified 4-company operations post-acquisition, streamlined compliance processes Manufacturing (CEO/CTO): Led post-acquisition integration, implemented IoT solutions for production monitoring Humanoid Robotics (CEO/CTO): Developed technical roadmap for AI development, secured funding, navigated regulatory landscapes Executive Coaching & Organizational Development Certified Business and Executive Coach from ICF-accredited institution Specializes in leadership development for technology executives and entrepreneurs Proven track record in building high-performing teams across sales, technical, and operations domains Expert in change management and organizational transformation 🏆 Notable Achievements: Inc. 5000 Award Winner for exceptional business growth and innovation Successfully exited technology company through strategic acquisition Secured $2M revenue within first year of launching new IT solutions firm Decreased Days Sales Outstanding by 33% while increasing EBITDA contribution by 3% Performance Forum Winner (Top Nationwide Performer) multiple years Four-time "Best of Chandler" Award recipient Best-Selling Author 💼 Industry Experience: Technology • SaaS/Marketplace • Manufacturing • Healthcare IT • Legal Tech • Financial Services • Robotics & AI • Government Contracting 🔧 Technical Expertise: Cloud & Infrastructure: AWS, Azure, Google Cloud, Enterprise Architecture Security: Identity Management, Cybersecurity Frameworks, Compliance, Threat Management Emerging Tech: AI/ML, IoT, Robotics, Digital Transformation Enterprise Systems: ERP, CRM, HCM Solutions, Business Intelligence 📈 What Clients Say: "Bethany's unique combination of technical expertise and business acumen helped us navigate a complex acquisition while maintaining operational excellence." "Her strategic vision and hands-on approach transformed our technology infrastructure and positioned us for sustainable growth." 🎯 Ideal For: Growing Technology Companies seeking strategic leadership and operational optimization Manufacturing & Industrial Firms requiring digital transformation and technology integration SaaS/Marketplace Platforms needing product strategy and technical architecture guidance; Global compliance (SOC2, etc) Post-Acquisition Companies requiring integration expertise and change management Executives & Entrepreneurs seeking coaching for leadership development and business growth Ready to drive your next phase of growth? Let's discuss how my proven track record of building, scaling, and successfully exiting technology companies can accelerate your business objectives. Pricing packages available - contact me to discuss your specific needs and timeline.

🚀 Operations Leader | Process Optimization | Interim COO / VP of Ops Hi, I’m Adrienne - an operations executive with 10+ years of experience scaling companies from startups to $100M+ organizations. I specialize in bringing clarity to chaos, building scalable systems, and driving measurable results across supply chain, logistics, fulfillment and business operations. ✨ What I Do Best ⚡ Fractional COO & Operations Support — stepping in to stabilize and scale your business, whether you’re in hypergrowth or need a reset ⚡Fulfillment Optimization - if you're a brand that self-fulfills or manufactures, I can help optimize your operation and lower costs ⚡ Process Design & Automation — streamlining workflows and reducing costs through smart system implementation ⚡ Supply Chain & Logistics Strategy — from warehouse optimization to contract negotiations that save millions ⚡ Interim Leadership — I’ve led teams of 100+ across customer service, warehousing, and fulfillment — quickly aligning people, process, and performance 📈 Proven Results 📊 Cut shipping costs by 7 figures with FedEx renegotiation while COO at a $100M e-commerce company 📊 Scaled ops team from 15 to 120 as VP of Operations at a fast-growing startup 📊 Built and launched same-day shipping, increasing sales 15% overnight 📊 Reduced error rates from 7% to <2% through process redesign and KPI-driven management 📊Identified new warehouse, and consolidated 3 warehouse locations to 1 location within 3 months 📊Calculated purchasing amounts for 100+ single and multi-skus for our largest sales season without software 📊Reduced inventory by 8% by developing system to accurately track slow moving SKUs + sell them 📊Established previously non-existent S&OP process with RACI model to align sales with purchases 🎯 Who I Work With 🤝 Founders, CEOs, and operators who need an experienced partner to build processes that actually scale 🤝Start-ups looking to scale quickly with low overhead 🤝 Businesses looking to drive profitability without burning out teams 🤝 Companies that need an interim COO / VP of Ops to unlock growth 🧰Tools I'm familiar with - 🔨Project Management + Automation - ClickUp, Google Sheets, Notion, Trello, Asana, Slack, Monday.com, Zapier, Relay.ai, Lovable, Base44 🔨Data Analysis + Presentation - Excel, Tableau, Looker, Power BI, Canva, Powerpoint 🔨E-Commerce + Inventory - Shopify, Amazon Seller, WooCommerce, Shiphero, Shipstation, Netsuite, SAP, Cin7 💡 If your business is moving fast (or not fast enough) and you need operations that keep up - let's talk!

I help companies scale complex technology platforms, fix failing programs, and turn ambitious ideas into operational reality. I’m a senior operations and digital transformation executive with 38 years of experience across enterprise technology, SaaS platforms, AI, blockchain, and decentralized finance, including 25+ years leading multi-country operations across Asia-Pacific. Over my career I’ve held multiple COO, SVP, and Operations Director roles, building and scaling platforms used by thousands of companies across global markets. I’ve led large-scale SaaS deployments, enterprise migrations, agile transformations, and operational turnarounds across Belgium, China, Hong Kong, Thailand, Malaysia, Netherlands, Pakistan, Singapore, and Australia. Key highlights include: • Scaling SaaS platforms serving 3,500+ companies across APAC • Leading multi-country platform rollouts across 39 markets • Turning failing technology programs into profitable regional businesses • Delivering millions in revenue growth and operational cost savings • Leading agile transformations increasing development productivity by 40–50% • Early AI adopter since 2009, blockchain adopter since 2012, and founder of multiple Web3 and AI ventures I am currently Co-Founder, COO, and Chairman of Resonance Labs, the company building Raster, an AI-powered Web3 wealth management platform operating across wallets, blockchains, CeFi, and DeFi. How I Help Clients I work with founders, investors, and companies that need senior strategic and operational guidance, particularly in complex technology environments. Common engagements include: • Web3 / DeFi platform strategy • AI product and infrastructure strategy • SaaS platform architecture and scaling • Operational scaling for startups and scale-ups • Agile transformation and engineering productivity • Fractional COO / operational leadership • Platform delivery recovery (fixing failing projects) • Go-to-market and ecosystem strategy for Web3 projects I combine enterprise operational discipline with startup execution speed, helping companies avoid expensive mistakes while scaling efficiently. If you’re building something ambitious in Web3, AI, or SaaS, I can help ensure it actually works in the real world.

🎯 17 years of experience, 16 years in leadership positions. Ex Thomson Reuters (Fortune 500). 🔝 Top 0.09% in Management, 0.1% in Sales & 2.92% in Marketing Management on Upwork (with 100% in Marketing Management, Marketing Strategy and Marketing Communications). Expert Vetted. Harvard Business School educated executive with Fortune 500 leadership, marketing, strategy, sales, operations and CRM experience, passionate about helping clients in the following areas: 1) Fractional CMO 2) Global Leadership (COO, CSO, CoS, Project Management) 3) Business Strategy and Marketing Strategy (+Go to Market - GTM) 4) CEO Advisory & Management Consulting 5) Market Research & Pitch Deck Presentations 6) Sales, Marketing, CRM and Business Development 7) Career Management (coaching, mentoring, career transitions, CV/LinkedIn) Industry expertise: financial services, wealth management, technology, fintech, art, blockchain, cybersecurity. KEY ACCOMPLISHMENTS • 2025: Became a Partner at IBERICOSTA - focused on Real Estate Investments - $4M deals closed • 2024: Appointed a Partner at The Fusion Art Gallery - focused on Art Investments - managed 30 artists • 2022: Joined as Chief Marketing Officer at Suisse Blockchain, built a team from scratch • 2021: Passed (86%) Wealth & Investment Management Certification with CISI – Level 3 • 2019: Became a Certified Change Agent (CCA) Assessor Board Member at Capillary Consulting • 2017: Personal sales result: $2,000,000 of new business with client base spanning 7 countries • 2015: Completed Harvard Business School course on Disruptive Strategy; profiled by the school • 2014: Responsibility for global marketing strategy and budget; Fin LOB revenue of $300m • 2012: Managed a $10MM portfolio of nearly 300 clients throughout Europe West, including Chief Economists, Portfolio Managers, Chief Investment Officers, Big 4, Private and Central Bankers • 2011: Led global “high-potential” project – created a community for 2500 top talents globally • 2010: Promoted to Fortune 500 management at the age of 23. Led a team of 12 direct reports • 2009: Graduated top of class (First Class, 1:1 with Distinction) in Business & French KEY SKILLS: Leadership • CRM • Business Communication • Strategy • Fund Industry • Lipper • Investment, Asset & Wealth Management • Strategic Management • Change Management • Sales & Marketing • Business Development • Marketing Strategy • Recruitment & Team Building • Motivation & Staff Development • Trainings & Presentations • Problem Solving & Decision Making REFERENCES: ✅#1 - Global Head of Talent at Thomson Reuters: "Marcin is a high potential employee at Thomson Reuters and was one of the first to raise his hand to participate in a global project that I was leading. He went on to assume a global role as a leader of a working subgroup that proved to be the most successful at the end of the 6 month pilot run. When he visited Asia, Marcin made special arrangements to be in Singapore and proposed to meet other high potentials which was not previously practised by others in a similar capacity. Marcin clearly exhibits all the essential traits of a global manager who is culturally sensitive, communicates well (both verbally and written) and has a geniune interest in helping others to succeed. His strong collaborative skills coupled with his interest to learn new things will bring him closer to his career goal within a short period. His dedication to this project work has earned him my support in all his career endeavours." ✅#2 - Marketing Director at Luxoft: "I had a privilege to work with Marcin on the same team at Luxoft where he was leading the go-to-market campaign for one of the company’s top products, the Horizon visualization software for the banking industry, while I was focused on the automotive side of business. As peers, we talked and exchanged ideas on a regular basis. I was always amazed at Marcin’s ability to think outside the box. Often working under tight deadlines and budget limitations, he would always manage to deliver an effective and elegant solution, whether it’s a piece of marketing content, media outreach, an industry event or a social media campaign. Marcin’s understanding and knowledge of digital marketing is second to none. He is a true digital native who knows how to get the marketing message across the social media. Last but not least, Marcin is a fantastic person to work with. Sensitive to other people’s needs, he was always willing to help and support his team members, and to share his knowledge generously. And he did it all with a positive attitude and a terrific sense of humor. Marcin would make a great addition to any marketing team as a member or leader. " ✅#3 - Founder & CEO at Piercing View (Upwork project) "MJ is a very accomplished strategist. He has been extremely valuable in developing our marketing strategy, identifying high value targets/clients, and crafting the appropriate 'pitch' for each unique circumstance. Thank you!"

Online Business Manager (OBM) & Fractional COO helping founders and small business owners streamline operations, build scalable systems, and grow their visibility through strategic marketing and LinkedIn growth — so they can step out of the day-to-day and focus on growth. I specialize in business operations management, workflow optimization, SOP documentation, team coordination, project and launch management, marketing strategy, and LinkedIn content strategy. Whether you need someone to run operations behind the scenes, plan a marketing roadmap, or build authority and visibility in front of your audience, I create the systems and strategy that make both possible. Core Services: 🔹 Business Operations Management — Day-to-day operations, workflow systems, and process oversight for founders who need to delegate and scale 🔹 Marketing Strategy — Positioning, messaging, and marketing roadmaps that align with your business goals and target audience 🔹 LinkedIn Growth & Content Strategy — Content planning, posting schedules, and engagement strategy that builds authority and attracts the right audience 🔹 SOPs & Process Documentation — Clear, repeatable systems that make your business easier to run and scale 🔹 Project & Launch Management — Timelines, milestones, and execution plans that keep launches on track 🔹 Team Coordination & Management — Alignment, accountability, and communication systems across your team 🔹 Workflow & Systems Optimization — Streamlined processes that cut down on manual work and confusion 🔹 Automation & Admin Support — Reducing repetitive tasks through smart systems and tools 🔹 Lead Generation Support — Prospecting and list-building to support outreach and sales pipelines 🔹 Recruitment Support — Sourcing and coordination using recruitment platforms 🔹 Email Marketing — Campaign setup, list management, and automation flows 🔹 E-commerce & Website Support — Product listings, store management, and basic website builds 🔹 Basic Creative Support — Simple design and video editing for content and marketing needs Tools & Platforms: Operations & Project Management: ClickUp, Trello, Notion Communication & CRM: GoHighLevel (GHL), Google Workspace, Slack, Airtable Social Media & LinkedIn Marketing: LinkedIn Sales Navigator, Publer, Hootsuite, Later, Canva Lead Generation: Aeroleads, Apollo Recruitment: Vincere, Indeed Email Marketing: Klaviyo, Mailchimp, Mailjet Finance & E-commerce: QuickBooks Online, Shopify, Wix Creative Tools: Photoshop, Video Editing (basic to intermediate) Why work with me: ✅ Organized, scalable operations that reduce your day-to-day overwhelm ✅ A clear marketing strategy that supports consistent, sustainable growth ✅ Consistent LinkedIn visibility that builds trust and authority ✅ Clear communication, documented systems, and reliable execution ✅ Fluent across a wide range of tools — from project management to CRM, lead gen, email marketing, and e-commerce ✅ Experience supporting founders, coaches, consultants, and service-based businesses If you're looking for an Online Business Manager, Fractional COO, Marketing Strategist, or Operations Manager who can also grow your visibility on LinkedIn — let's talk about how I can support your business.