Dynamic professional with 8 years of experience in customer service and operational management. Expertise in effectively managing warehouse operations and delivering exceptional customer support, ensuring inquiries are resolved promptly and efficiently. Proven ability to train and lead teams, fostering a collaborative environment that drives productivity. Strong technical skills complement a keen attention to detail, facilitating seamless order fulfillment and inventory management. Committed to leveraging skills to contribute to a customer-centric organization.

🚀 Faster, Smarter, Reliable & More Affordable Customer Support at Scale. 💡 Are you looking for a reliable professional who is a quick learner, highly adaptable, and fully committed to helping your business grow? Are you tired of spending valuable time managing emails , organizing schedules, and handling repetitive administrative tasks? Let me take those responsibilities off your plate so you can focus on what matters most—growing your business. Hi, I'm Jewelt! With over 3 years of experience in Virtual Assistance, Data Entry, and Customer Support, I have successfully helped businesses improve efficiency, enhance customer satisfaction, and achieve their goals. I am dedicated, detail-oriented, and passionate about delivering exceptional results. 💼 Services I Offer ✅ Web Research ✅ Data Entry & Database Management ✅ CRM Management & Maintenance ✅ Customer Support (Phone, Email & Live Chat) ✅ Appointment Scheduling & Calendar Management ✅ Email Management ✅ Administrative & Personal Assistance 💼 Why Work With Me? ✔️ 3+ Years of Virtual Assistance, Data Entry, and Customer Support Experience ✔️ Excellent Communication & Interpersonal Skills ✔️ Fast Learner and Tech-Savvy ✔️ Highly Organized and Detail-Oriented ✔️ Professional, Reliable, and Results-Driven ✔️ Adaptable to New Tools and Processes ✔️ Strong Customer Service Mindset ✔️ Team Player Committed to Long-Term Success 🤝 Let's Work Together! I am available for live calls , email communication, and ongoing support as needed. Response Time: Within 1 hour or less. Feel free to reach out—I’d love to discuss how I can support your business and contribute to your success! Hope, Peace, and Love, Jewelt S.

I am a Customer Service who has experience in Appointment Setting and also specializes in Telco Financial Care and Account Services and also in as a Tech Support. I have gathered numerous contacts over the years and strive to meet client needs.

I started in the call center industry when I was 18 years old, I worked for many companies in the USA as a customer service agent and soft sales agent, I am willing to learn and I am a fast learner, hard worker, multitasking and more important very responsible and honest. I always ask question before making any decision. I love working as a team because at some point we are new in the company and we can ask question to someone who has more knowledge.

I am a reliable, hardworking and a dependent individual who has over 4 years of experience in the BPO industry. Providing efficient and high quality of assistance to the members, and making sure that I can help them with my ability. I am skilled in communicating with members, and providers over phone and email. I have experience with tools like Citrix, Facet, and am eager to learn to use any new tools that can help us get the job well done. I look forward to working with you in providing excellent customer service, making sure to provide satisfaction to the members.

Customer service representative with 2+ years of experience in telephone/chat customer service. Very organized and meticulous with organizing customer interaction logs. Handled up to 100 calls daily, with duties including helping customers sign up and retrieving customer data and answering all questions they have about the product.

👋 Welcome to My Profile! I'm currently only looking for social media, email or chat opportunities Hi, I’m Santiago, a results-driven Customer Support & Success Specialist with over 8 years of experience working across customer service, sales, and social media management, I’ve helped e-commerce, SaaS and DTC brands like Amazon, Expensify, Bellroy, and Hollister solve problems, build connections, and increase their impact. Whether it’s answering customer inquiries, creating engaging social media strategies, or organizing data efficiently, I specialize in delivering results that make your life easier. 🔧 My Skills & Expertise 🟢 Customer Service | 📊 Data Entry | 📱 Social Media Management | 🧑‍💻 Virtual Assistant 💻 Tools I Excel At Zendesk Google Workspace Microsoft Office Suite Khoros Salesforce Kustomer Freshdesk YouTube WooCommerce Facebook TikTok Instagram Shopify Cisco Groove Gorgias … and much more! 🌍 Languages I Speak English – Fluent / Expert Spanish (México) – Native 💼 Professional Experience Customer Service & Sales Support I have worked in a variety of roles where customer satisfaction and sales are at the core. From handling inbound and outbound calls to managing email and chat support, I’ve helped companies build lasting customer relationships and drive revenue growth. 🦈 Gymshark 📦 Amazon 👕Hollister and Abercrombie & Fitch 🔐 Alliance 📷 Nascom 📊 Expensify 🛋 Ashley Home Store 🎒 Bellroy 🧘‍♀️ LuluLemon and more e-commerce brands... Social Media Management & Community Engagement With years of hands-on experience managing dynamic online communities, I excel at creating engaging content, responding to customer queries, and moderating social platforms to drive interaction and growth. Companies I've worked for: Toribash – Social Media Manager (Twitter, Discord, YouTube) Karasmaii – YouTube Channel Manager (Uploading Videos, Comment Replies) LolKing – Discord Admin Perfect Storm – Community Manager League of Legends – Official Server Moderator NFT Hideout – Discord Administrator Satoshi Runners – Community Manager Snoop Dogg x Babolex NFT – Admin @EstralEsports – TikTok and YouTube Manager 🌟 Why Choose Me? I bring creativity, professionalism, and a customer-first mindset to every project. Whether you need someone to manage your social media, or handle your customer support, I’m here to make it happen! Im c If you're looking for someone to elevate your business, let’s talk!

I possess strong customer service skills, including empathy, adaptability, patience, and clear communication. I consistently maintain a positive and professional attitude while using positive language to ensure customers feel comfortable, valued, and understood during every interaction. I am experienced in handling customer inquiries, resolving issues efficiently, and delivering high-quality support. Additionally, I am proficient in using customer service and e-commerce platforms such as Zendesk, Gorgias, Shopify, and other e-commerce tools to manage tickets, track orders, and provide timely and effective assistance.

I am a dedicated Customer Service Representative with over 2 years of experience providing support via phone, email, and live chat. I have worked in a fast-paced call center environment at SETEX Madagascar, where I handled both inbound and outbound interactions, resolved customer issues, and ensured a positive customer experience. I am comfortable managing multiple conversations at once while staying professional, patient, and solution-oriented. In addition to customer support, I have experience in content moderation and basic data analysis, which helps me maintain quality standards and support team performance. I am reliable, detail-oriented, and committed to helping businesses keep their customers satisfied and engaged. I am ready to support your business and deliver excellent service. Feel free to contact me anytime.

1. Im doing outbound call for the escalated call from the other agents that looking for a specialist. 2. Asking appropriate probing question to easily understand and provide correct resolution to the customer. 3. Engage and get the trust of the customer to have smooth conversation. 4. Listen attentively to tje concern of the customer to avoid repetition and to lessen the effort of the caller. 5. Provide the correct resolution to the agent that have a problem in the situation of the customer's concern. 6. Teach the agent how to communicate properly to the customer to get their trust. 7. Handle a delivery service account like Doordash. Talk to the customer and restaurant manager for their concern and handling driver concern also. Purchasing & Procurement Support - Assist in sourcing suppliers and obtaining price quotes, product details, and lead times. - Prepare purchase orders for approval and ensure accuracy of pricing, quantities, and specifications. - Monitor open purchase orders to ensure timely shipment, delivery, and invoice reconciliation. - Maintain and update purchase records, vendor files, and product information. Vendor & Inventory Coordination - Communicate with vendors to resolve issues related to pricing, delivery delays, damaged goods, or discrepancies. - Support vendor evaluations and assist in maintaining positive supplier relationships. - Coordinate with warehouse and inventory teams to track stock levels and identify replenishment needs. Administrative & Data Management - Assist in maintaining procurement databases, purchase logs, and reporting tools. - Help prepare cost analyses, supplier performance reports, and purchasing summaries. - Process invoices and match them with purchase orders to ensure accuracy. Cross-Functional Support - Collaborate with finance, operations, and production teams to relay order statuses and resolve procurement-related issues. - Support special purchasing projects, cost-saving initiatives, and process improvements.