Identifying the right tools for operations and management is crucial for optimizing efficiency and productivity. When recommending PM (Project Management) and CRM (Customer Relationship Management) software, it's important to consider the specific needs and workflows of each company. Our company is a solution partner of ClickUp, Monday.com, Teamwork, and GoHighLevel (GHL). All our implementation experts are certified and regularly update their knowledge through various webinars and courses. This ensures that we stay current with the latest features and best practices, enabling us to provide top-notch implementation and support for these tools. Our goal is to ensure your organization operates efficiently, achieving strategic objectives with professionalism and precision, while simultaneously managing costs effectively.

Leveraging my wealth of experience, I provide services that meet the highest standards of quality and professionalism, delivering outstanding outcomes. ✅ Shopify stores Build ⭐ Creating and customizing Shopify stores from scratch. ⭐ Setting up essential store configurations, including payment gateways, shipping methods, and tax settings. ⭐ Selecting and customizing Shopify themes to align with brand identity. ⭐ Ensuring responsive design for a seamless user experience across all devices. ⭐ Adding, organizing, and managing product listings with detailed descriptions, images, and pricing ⭐ Creating and managing product collections to enhance user navigation and sales. ⭐ Configuring third-party apps for email marketing, customer reviews, and loyalty programs. ✅ 5 years as Customer Support Manager ⭐ Experience in managing CRM tools such as Respondio, Gmail, Front, Freshdesk, Zendesk, Zoho, Amazon, Trello, Jira, Canva, Asana, and Gorgias ⭐ Overseeing the customer support team, including hiring, training, and performance management ⭐ Setting team goals, and KPIs, and ensuring alignment with company objectives. ⭐ Conducting regular team meetings to discuss performance, challenges, and updates. ⭐ Developing and implementing customer support strategies to enhance customer satisfaction. ⭐ Conducting regular audits of customer interactions to ensure consistency and quality. ⭐ Handling escalated customer complaints and resolving complex issues. ⭐ Generating regular reports on customer support metrics, such as response times, resolution rates, and customer satisfaction scores. ✅ 6 years as Operation Manager - COO ⭐ Handled over 50 Shopify stores and managed Amazon, eBay, and Woocomerce. ⭐ Working closely with sales, marketing, and production ⭐ Managing Inventory and Supply Chain ⭐ Monitoring shipments to avoid delays to customers ⭐ Monitoring Refunds, Replacements, and Returns and creating a resolution ⭐ Working in disputes ( Shopify, PayPal, Stripe, and Klarna) ✅ Product Listing ⭐ Inputting detailed product information, including titles, descriptions, prices, and specifications, into the e-commerce platform. ⭐ Uploading high-quality images for each product ⭐ Adding relevant tags and filters to improve product discoverability ⭐ Organizing products into collections or groups ⭐ Setting up alerts for low-stock items and coordinating restocks with the supplier ⭐ Setting up bundles, product pairings, and “frequently bought together” ⭐ Adding customer reviews and ratings ✅ Product Sourcing ⭐ Used platforms such as AliExpress, Alibaba, CJ Dropshipping, Temu, Amazon, eBay, ⭐ Negotiating terms and conditions with suppliers, including pricing, payment terms, and delivery schedules. ⭐ Monitoring market trends ⭐ Working with Private Sourcing Agents ⭐ Comparing prices from different suppliers to find the most cost-effective options. ✅ Social Media Manager ⭐ Overseeing Facebook, Instagram, TikTok, Pinterest ⭐ Doing Influencer Collaboration ⭐ Scheduling a post ⭐ Boosting the post ⭐ Invoice ✅ 9 years in Customer Support ⭐ Responding to customer inquiries via phone, email, chat, or social media in a timely and professional manner. ⭐ Processing orders, returns, exchanges, and cancellations in accordance with the company policies. ⭐ Assisting customers with questions about products, services, and orders, ⭐ Troubleshooting customer problems to provide effective resolutions. ⭐ Making updates in tools if needed, like Spreadsheet, Google Doc, Monday, Etc. I am eager to contribute to and advance with a company over the long term. My goal is to deliver exceptional service, and I am dedicated to continuous learning and growth.

𝐈’𝐯𝐞 𝐡𝐞𝐥𝐩𝐞𝐝 𝐟𝐨𝐮𝐧𝐝𝐞𝐫𝐬 𝐚𝐧𝐝 𝐭𝐡𝐞𝐢𝐫 𝐭𝐞𝐚𝐦𝐬 𝐫𝐞𝐜𝐨𝐯𝐞𝐫 𝐨𝐯𝐞𝐫 $𝟐𝐌 𝐢𝐧 𝐫𝐞𝐯𝐞𝐧𝐮𝐞, 𝐬𝐚𝐯𝐞 𝟓𝟎𝟎𝟎+ 𝐡𝐨𝐮𝐫𝐬, 𝐚𝐧𝐝 𝐬𝐜𝐚𝐥𝐞 𝐰𝐢𝐭𝐡𝐨𝐮𝐭 𝐛𝐮𝐫𝐧𝐨𝐮𝐭. 𝐈 𝐝𝐞𝐬𝐢𝐠𝐧 𝐬𝐲𝐬𝐭𝐞𝐦𝐬 𝐭𝐡𝐚𝐭 𝐟𝐫𝐞𝐞 𝐟𝐨𝐮𝐧𝐝𝐞𝐫𝐬 𝐭𝐨 𝐥𝐞𝐚𝐝, 𝐧𝐨𝐭 𝐦𝐚𝐧𝐚𝐠𝐞. If your backend feels messy or reactive, I’ll help you bring order, accountability, and structure so your team can scale with confidence. What I Help With • Operations Design & System Buildout – Turn scattered workflows into clear, trackable systems • Project & Task Management Setup – Implement ClickUp, Notion, Asana, or HubSpot for alignment and delivery • Client & Team Onboarding Systems – Build repeatable onboarding that saves time and increases retention • Delegation Mapping & Automation Strategy – Simplify responsibilities and remove manual work • Fractional COO Support – Long-term partnership to keep systems running smoothly as you scale Recent Results • Founder involvement down 40% • Team capacity up 2.5x • $2M+ recovered in revenue • 5000+ hours saved • 38% higher client retention Clients Say “Antonio helped us turn our SaaS operations into something structured and measurable. Our team finally knows who owns what.” — Sarah, SaaS Founder (6-person team, 5K+ users) “He streamlined our onboarding and training into one clear system. The difference in delivery quality was instant.” — Derrick, Agency Founder (20-person team) “Antonio helped me shift from operator to CEO. His systems gave me clarity and confidence again.” — Emily, Therapy Practice Founder (10-person team) Most founders reach out when: • Projects are delayed or disorganized • The team relies on them for every decision • Systems exist, but no one follows them • Growth feels harder instead of easier I step in, diagnose what’s broken, and quietly build the systems that get you back in control. 𝐈𝐟 𝐲𝐨𝐮’𝐫𝐞 𝐭𝐢𝐫𝐞𝐝 𝐨𝐟 𝐛𝐞𝐢𝐧𝐠 𝐭𝐡𝐞 𝐛𝐨𝐭𝐭𝐥𝐞𝐧𝐞𝐜𝐤 𝐚𝐧𝐝 𝐦𝐢𝐬𝐬𝐢𝐧𝐠 𝐨𝐮𝐭 𝐨𝐧 𝐠𝐫𝐨𝐰𝐭𝐡, 𝐫𝐞𝐚𝐜𝐡 𝐨𝐮𝐭 𝐚𝐧𝐝 𝐥𝐞𝐭’𝐬 𝐭𝐚𝐥𝐤 𝐚𝐛𝐨𝐮𝐭 𝐡𝐨𝐰 𝐭𝐨 𝐬𝐢𝐦𝐩𝐥𝐢𝐟𝐲 𝐰𝐡𝐚𝐭’𝐬 𝐬𝐭𝐮𝐜𝐤.

Are you a founder drowning in daily operations instead of scaling your business? If your strategic vision is getting lost in translation between your US/EU headquarters and your LATAM team, or if every minor decision ends up on your desk, we need to talk. I am a Bilingual Fractional COO (C1 English, Native Spanish) and Lean Six Sigma Black Belt. I don't just hand you a PDF with advice; I embed myself into your business to fix broken processes, manage your remote teams, and build systems that eventually run without me. Over the last 10 years, I have helped companies move from operational chaos to autonomous scaling. Examples of my recent impact: Efficiency: Led 14+ continuous improvement initiatives using Value Stream Mapping, reducing cycle times by 20% and boosting overall operational efficiency by 15%. Profitability: Orchestrated a portfolio of strategic projects and restructured business lines, generating a 13% increase in profitability and expanding market share. Team Alignment: Bridged the cultural and language gap for distributed teams, eliminating execution bottlenecks through structured training and Agile rhythms. How I can help you: Process Engineering (SOPs): I write clear, step-by-step Standard Operating Procedures in both English and Spanish so your team knows exactly what "done" looks like. Data-Driven Visibility: I build automated KPI Dashboards (using Power BI and Minitab) so you can see your company's health in real-time without micromanaging. Daily Execution: I run the daily stand-ups and weekly syncs, acting as the operational bridge between you and your execution team. My Background: Lean Six Sigma Black Belt & Agile Scrum Expert BSc Mechanical Engineering & MBA Candidate 10+ years driving process efficiency My ultimate goal is to build an operational machine that makes me unnecessary. I am currently offering an introductory rate of $20/hr to build my platform history on Upwork. Stop being the bottleneck. Send me a message, and let's structure your business to scal

👋🏼 Hello, and thank you for visiting my profile! I am a project manager who thrives at the intersection of operations and execution—supporting global teams, brand growth, and meaningful impact. Let me share a bit about me... AI Experience ✅ Helped client to build AI Chatbot for their businesses ✅ Managed IT Team for clients for their businesses on AI Agents business models for their external parties. ✅ Using Claude, OpenAI, and Anthropic for clients' existing businesses to improve workflows and resources to ensure their revenue bumps up and cost-effectiveness. Project Management & Strategic Execution ✅ Extensive experience in conducting project management audits that identify bottlenecks, rebuild workflows, and create scalable systems teams can actually thrive in. ✅ 10+ years managing complex, multilingual, and cross-functional projects across all sectors ✅ Skilled in leading teams through all project phases—planning, execution, and delivery—while ensuring clear communication and timely results. ✅ Proficient in Clickup, Asana, Monday, Trello, Notion, Slack, Google Workspace, and Microsoft Suite. ✅ Experienced in CRM builds, automation workflows, and compliance-focused initiatives (ISO/GSA). ✅ Strong track record in resource planning, stakeholder alignment, and executive reporting to support growth, budgeting, and strategic planning. Versatile Background ✅ Experienced technical operations with strong technical skills in coding and building automations ✅ Able to bridge creative and operational workflows to support both strategy and design execution ✅ Proficient in developing seamless, production-ready patterns for workflows, project management etc. ✅ Experienced in Systems Architect planning, workflow automations processes, and AI tools Team Development & Operational Systems ✅ Led and scaled global teams of 10–50 across creative and technical functions, fostering collaboration and accountability. ✅ Managed hiring, onboarding, and training systems to support high-performing remote workflows and sustainable growth.

Available across U.S. business hours. I work directly with founders and leadership teams in a COO level capacity, helping businesses improve operations, build structure, and keep execution moving as complexity grows. Sometimes that means stepping into a company that is growing quickly and needs stronger leadership rhythm, clearer accountability, and better coordination across teams. Other times it means improving an existing operation where good people are working hard, but priorities are competing, processes are inefficient, or important work keeps losing momentum. I am hands on in the work. I help organize priorities, solve operating issues, tighten management routines, improve visibility, and make sure decisions turn into action. Before consulting, I spent 15 years at Wells Fargo leading large operating environments, major transformations, and cross functional execution. I managed budgets up to $154M, led teams of hundreds, and helped deliver 53 of 54 board level milestones during a high pressure transformation period. I have also operated on the ownership side through McMaster Foreman Ventures, where I built and ran multiple businesses. That included hiring, local marketing, sales conversion, customer experience, cost control, multi site execution, and resolving a $60K inventory shrink issue caused by weak controls. Common ways I help: • COO level support without the cost of a full time executive • improve day to day operations and leadership cadence • clarify ownership and accountability across teams • align sales, operations, and delivery • improve reporting and decision visibility • move stalled projects and priorities forward • support founders as an extension of leadership • strengthen multi location or growing operations Best fit clients: • founder led companies • businesses needing operations improvement • companies growing faster than internal structure • multi location businesses • leadership teams stretched too thin • organizations needing practical execution help If you need someone who can step in quickly, earn trust, and help the business run better, I’m a strong fit.

Are you trying to figure out how to build your business? Perhaps you are an entrepreneur and struggle with how to develop the right systems and processes. Maybe your company is experiencing growing pains and you need advice and direction from a trusted source about how to scale quickly. My name is Andrew “Andy” Fischer. I am a Fractional COO/CHRO, Certified Business Coach/Consultant and have an MBA. I primarily work with business owners and CEOs through private practice. My specialty is working with start-ups through all phases of development and advising fast-growing companies. I am experienced at providing one-on-one coaching and consulting services, as well as completing deliverables for clients such as KPIs, financial projections and dashboards, HR materials, and other internal documents. As your Coach/Consultant, I work with you to: • Define a strategy; identify goals and targets. • Minimize risks and handle challenges. • Pinpoint areas of weakness. • Address the financial health and stability of the business. • Streamline operations. • Implement process improvement initiatives. • Mitigate HR headaches and build company culture. • Develop a plan that allows you to focus on what you’re most passionate about (why you started your business in the first place) and that sets you up to operate more efficiently, enjoy increased profitability, and experience less stress! As your Fractional COO/CHRO, I bring expert guidance and high-level management of the day-to-day administrative, business, and HR functions of your company, including expertise in: • Leadership • Strategic Planning • Process Improvement Initiatives • Business Partnerships and Vendor Management • Risk Assessment • P&L Management: cost analysis, revenue generation, financial projections, pro formas, dashboards, KPIs • Departmental Restructuring/Realignments • Human Resources: recruitment strategy, talent acquisition, onboarding, policy/procedure creation, employee training and development Before working in private practice, I held senior leadership positions at a fast-paced start-up, climbing the corporate ladder during my over 13-year career. With an in-depth understanding of how to scale operations for best results, I am skilled at guiding people and developing processes to ignite growth within an organization. Plus, my background in operations management coupled with my role as a former HR Director enable me to bring a unique perspective to my clients as I understand both the business and people side of an organization. Qualifications/Skills: • Education: MBA from Wake Forest University with a specialization in Entrepreneurship, Certified Business Coach, Certificate in Human Resources. • Experienced at providing coaching and consulting services to business owners and C-Suite executives, including over 3 years of Fractional COO and CHRO experience. Active private practice of clients from various sectors across the U.S. (Experienced at working with clients remotely and in different time zones.) • 13-year senior management career at a fast-paced start-up: managed day-to-day operational functions of multiple verticals, implemented systems and processes to drive revenue and growth, oversaw teams of 175+, and reported directly to CEO/CFO. Also, built the HR department to serve 1,000 employees; led department as HR Director for 3 years. • Demonstrated ethical leadership; respected for humility, diplomacy, and ability to instill trust. • Aptitude for decision-making and creative problem-solving. • Keen understanding of business fundamentals backed by a proven track record of outstanding performance at a start-up. • Proficient at helping clients identify ways to streamline operations for maximum efficiency. • Effective communication and collaboration with clients. • Excel at coaching clients through the process of minimizing risks and overcoming their hurdles to success. Interested in working together? I enjoy working with ambitious clients who are more than just passionate about their business or company. They are: • Serious about taking the steps to get to where they want to be. • Prioritize our partnership: show up for meetings on time, ask questions, take notes, etc. • Value having support along their journey. Please contact me if you are ready to reach your next level of success and want to speak further.

You have started your online company, have won your first clients, hired new staff or freelancers and are pretty happy with your results. Your hard work has paid off, your business is up and running! You have big plans and goals and you are ready to scale and grow your business. However, you are finding yourself drowning in everyday operations, project management issues and confusing processes. That’s NOT how you envisioned spending your days! “If only there could be someone to take care of these things for me, so I can focus on what I do best”. Sales, business development, marketing strategy – whatever your biggest strength is. If the above describes you, I can help you out. What you need is a thorough look at your current processes and project management practices. Your project management needs to be set up in such a way that YOU are NOT the center of it. You have more important things to do, things like growing your business. In order to allow yourself to focus on growth, you need a project management system that will not fall apart when you’re not paying attention. In the last 10+ years, I helped numerous online entrepreneurs scale and streamline their businesses. Now I want to help you make the vision you hold for your business, a reality. While most agency owners are working 16-hour days, only 1 OUT OF 10 takes their business to the next level and automates their project management to get on the EFFICIENCY UPWARDS GOING SPIRAL. Yes, I am a project manager focused on making you money, not burdening you with additional tasks you need to do. Here is the deal... ...I can only help you if you are ready to take your business to the next level. If you want to get rid of your messy workload and never-completed to-dos clutter, message me now and together we'll get your business untangled.

I bring structure to chaos. I’m a Technical Project Manager, Product Manager, and Fractional COO with a background as a Mechanical Engineer (P.Eng) and an MBA. I help fast-growing, technical organizations gain control, transparency, and execution discipline when things get too chaotic, without compromising delivery and agility. From scaling operations and launching products to leading engineering teams and alignment with organizational objectives, I specialize in bridging technical depth with business strategy. Whether you need someone who can cut through the noise and stay hyper focused on complex product development, a systems thinker to untangle organizational pains, or interim leadership to move initiatives forward. I don't shy away from getting my hands dirty - I'm capable of performing my own engineering/design, and building out systems/tools. If your company is growing fast but straining at the seams, I can help you streamline, prioritize, and scale - while continuing to prioritizing meeting your organization's goals. 🚑 My clients hire me when: -Projects are stuck or lack execution discipline -They need a technical generalist to fill multiple roles temporarily -They're scaling quickly and need lean, effective systems -The want to implement KPIs and OKRs, but can't find something to track -Operations are chaotic and need structured leadership -There's a technical or engineering problem requiring hands-on leadership 🔧 Core Skills & Services: -Technical Project Management (Agile / Waterfall / Hybrid) -Fractional COO Services: SOPs, KPIs, Operational Dashboards, Team Scaling -Engineering Oversight: Product Development, Manufacturing, CAD, DFM/DFA -Strategic Planning & Implementation (MBA + Lean) -Process Mapping, Workflow Automation, Systems Integration -Vendor and Contract Manufacturing Management -Product-Market Fit Validation & Customer Development 🛠 Tools & Platforms: Asana | Monday | ClickUp | Jira | Notion | Hubspot | Airtable | SolidWorks | Fusion 360 | AutoCAD | ERP/MRP Systems | Zapier | Make (Integromat) | Google Workspace | Slack | MS Teams QuickBooks | Xero | Stripe | Shopify | Zoho | WordPress | SmartSheet 🏆 Selected Results: -Dropped into bankrupted green-tech company by new owners on a "seek and destroy" mission to both rebuild supply chain while designing and executing construction project to allow for twice the manufacturing output - designed manufacturing, implemented temporary project management systems, developed contractor scopes, project managed construction. -Designed and developed as well as readied supply chain for engine technology project for Volvo - responsible for project management, product ownership, quality management - overcoming technical challenges resulted in multiple patents. -Improved processes, created SOPs, implemented project management tool (SmartSheet), and build out it's functionality to support engineering, manufacturing, marketing, accounting, after service and management needs. 🌍 Industries Served: Hydrogen | New Energy Vehicles | Manufacturing | Automotive (IATF 16949, VDA 6.3) | Aerospace | Supply Chain | Telecom | B2B SaaS | Consumer Electronics | Green Construction | Manufacturing Equipment 🎓 Credentials: P.Eng. – Registered Professional Engineer (Canada) MBA – Business Strategy & Operations Eligible for PMP certification Eligible for Lean Six Sigma

I have built and sold 5 companies, 3 for clients and two of my own, both developed from zero annual revenue to $47M and $210M annual sales each. I have considerable experience writing and reviewing business plans and providing coaching to help businesses launch or accelerate growth. My background is in leadership coaching and training for entry-level and senior sales teams. With a background in startup launches, I have a keen understanding of the needs in developing marketing strategies that are realistic, affordable, and quickly executed. Key skills : • Business Planning - long and short term • Business Health Check & turnarounds • Sales strategy coaching • Due diligence for purchase and fund raising - creation of fund raise documents • Leadership coaching & training