I am a dedicated Customer Service Representative with over 2 years of experience providing support via phone, email, and live chat. I have worked in a fast-paced call center environment at SETEX Madagascar, where I handled both inbound and outbound interactions, resolved customer issues, and ensured a positive customer experience. I am comfortable managing multiple conversations at once while staying professional, patient, and solution-oriented. In addition to customer support, I have experience in content moderation and basic data analysis, which helps me maintain quality standards and support team performance. I am reliable, detail-oriented, and committed to helping businesses keep their customers satisfied and engaged. I am ready to support your business and deliver excellent service. Feel free to contact me anytime.

Hello! I'm Kim D., a customer service professional with 4 years of experience handling various accounts across different industries. I have handled phone, chats, and email customer service support, logistics, account management, and I have broad experiences in sales.

I am an experience customer service specialist for more than 5 years on an eccommerce business I mainly handling customer concern. I can both handle phone calls, do emails, even content moderator. Also another 2 years of experience as an Customer service to a short term long term rental property. I manage Airbnb, booking.com, expedia. I can do the job without any problem. I am competent, productive and fast learner that you will need on your company. Just message me and we can talk to make this work.

5 year experience with one of the largest ecommerce sites on the United states, able to work under pressure, multi tasking, Persuasive speaking and writting skills, patience, empathy and adaptability.

As an experienced Customer Service Representative, Technical Support Representative, and Virtual Assistant with over 10 years of industry experience, I have developed a comprehensive skill set that has allowed me to excel in each of these roles. My expertise has opened up numerous exciting opportunities throughout my career. I attribute my success to my unwavering work ethic and determination to succeed. I believe that with hard work and a positive mindset, anyone can achieve their goals and pursue limitless opportunities.

I started in the call center industry when I was 18 years old, I worked for many companies in the USA as a customer service agent and soft sales agent, I am willing to learn and I am a fast learner, hard worker, multitasking and more important very responsible and honest. I always ask question before making any decision. I love working as a team because at some point we are new in the company and we can ask question to someone who has more knowledge.

WELCOME TO MY PROFILE! I am an adaptable and detail-oriented professional with a solid background in customer service, e-commerce operations, administrative support, and logistics coordination. My experience allows me to provide reliable and efficient assistance that helps businesses streamline processes, improve customer satisfaction, and achieve smooth day-to-day operations. 🟢 Customer Service Representative * Handled customer inquiries through chat, email, and phone with professionalism and empathy. * Resolved issues quickly while ensuring customer satisfaction and retention. * Managed support tickets, followed up on concerns, and built strong client relationships. 🟢 E-commerce Support Specialist * Managed Shopify store operations, including product uploads, inventory updates, and order fulfillment. * Handled returns, refunds, and customer communications to ensure a seamless shopping experience. * Supported sales activities by keeping product listings accurate and engaging. 🟢 Administrative Tasks * Performed back-office tasks such as documentation, scheduling, and invoicing. * Maintained accurate records and assisted in reporting and correspondence. * Provided proactive support to ensure smooth day-to-day business operations. 🟢 Freight Logistics * Coordinated freight operations, including shipment tracking and carrier communication. * Prepared and processed Bills of Lading (BOLs) and other essential documents. * Used load boards such as DAT, verified carrier compliance, and assisted with rate negotiations. * Familiar with truck types, commodities, and logistics processes to ensure efficiency. With a reputation for being organized, proactive, and dependable, I bring value by helping clients save time, reduce errors, and maintain high service quality. Whether it’s supporting customers, managing online stores, handling administrative tasks, or coordinating logistics, I am committed to delivering accurate, timely, and professional results. If you need someone who is going to show up, perform their skills promptly and consistently grow with your company, THAT'S ME. Thank you for your consideration and I look forward to working with you!

I started working as a Customer Service Representative and Collections Specialist in one of the leading BPO in the country and expanded my grasp in BPO world.

1. Im doing outbound call for the escalated call from the other agents that looking for a specialist. 2. Asking appropriate probing question to easily understand and provide correct resolution to the customer. 3. Engage and get the trust of the customer to have smooth conversation. 4. Listen attentively to tje concern of the customer to avoid repetition and to lessen the effort of the caller. 5. Provide the correct resolution to the agent that have a problem in the situation of the customer's concern. 6. Teach the agent how to communicate properly to the customer to get their trust. 7. Handle a delivery service account like Doordash. Talk to the customer and restaurant manager for their concern and handling driver concern also. Purchasing & Procurement Support - Assist in sourcing suppliers and obtaining price quotes, product details, and lead times. - Prepare purchase orders for approval and ensure accuracy of pricing, quantities, and specifications. - Monitor open purchase orders to ensure timely shipment, delivery, and invoice reconciliation. - Maintain and update purchase records, vendor files, and product information. Vendor & Inventory Coordination - Communicate with vendors to resolve issues related to pricing, delivery delays, damaged goods, or discrepancies. - Support vendor evaluations and assist in maintaining positive supplier relationships. - Coordinate with warehouse and inventory teams to track stock levels and identify replenishment needs. Administrative & Data Management - Assist in maintaining procurement databases, purchase logs, and reporting tools. - Help prepare cost analyses, supplier performance reports, and purchasing summaries. - Process invoices and match them with purchase orders to ensure accuracy. Cross-Functional Support - Collaborate with finance, operations, and production teams to relay order statuses and resolve procurement-related issues. - Support special purchasing projects, cost-saving initiatives, and process improvements.

📢 Hire Me – You Won’t Regret It! 💰🤝 Hi, I’m Monica! I’m a Virtual Assistant with 6 years of experience supporting business owners and entrepreneurs across a wide range of industries, including real estate, insurance, cleaning services, health and fitness, and workspace solutions in the U.S. I’ve had the privilege of working with top doctors, realtors, investors, gym owners, and health and fitness industries in the USA, as well as managing a B2B sales account in Australia. 🚀 How I Help You Grow & Stay Organized: • Proactive executive calendar & inbox management (organized, on time, stress-free) • Reliable administrative & operations support to keep everything running smoothly • Project coordination, task tracking & deadline execution • CRM management, lead tracking & consistent follow-ups to boost conversions • Social media management, content scheduling & engagement • Responsive client support & efficient backend admin tasks • Sales support focused on lead conversion & revenue growth • Professional customer service (voice & non-voice) • Appointment setting & seamless calendar coordination • Client Onboarding Managed onboarding process for new clients from initial signup to full activation Phone & Communication Expertise • Strong phone presence with confident, clear, and professional communication • Skilled in handling inbound/outbound calls, follow-ups, and client inquiries • Comfortable following scripts while adapting naturally to conversations • Experienced in call handling, objection management, and lead conversion • Conducted SMS follow-ups and email outreach, and maintained engagement 🔹 Tools & Platforms • CRM & Automation: GoHighLevel (GHL), HubSpot, Zoho • Productivity: Google Workspace, Microsoft Office, Google Drive, Outlook • Communication: Slack, Zoom, Teams, RingCentral, OpenPhone • Scheduling & Automation: Calendly, Zapier • Design & Content: Canva, Loom • Fitness Tools: FitPRo I’m detail-oriented, adaptable, and results-driven. Whether it’s organizing operations, providing excellent customer service, boosting sales, or strengthening client relationships, I deliver with efficiency and care. If you’re looking for a dedicated Virtual Assistant who can keep your business running smoothly while helping it grow, I’d love to support your team.