Hello! I'm Kim D., a customer service professional with 4 years of experience handling various accounts across different industries. I have handled phone, chats, and email customer service support, logistics, account management, and I have broad experiences in sales.

Since 2010, I have cultivated a robust career in customer service and e-commerce, advancing from a Customer Service Agent to an Operations Specialist in logistics and after-sales. My early role in customer service honed my skills in communication, problem-solving, and client relationship management, consistently delivering exceptional support and fostering high customer satisfaction. Transitioning into e-commerce, I specialized in logistics and after-sales operations, where I excel in optimizing order fulfillment processes and enhancing post-purchase experiences. My expertise includes managing e-commerce platforms like Shopify, utilizing SAP for operational efficiency, and leveraging Zendesk to streamline customer support workflows. I have successfully reduced delivery times by 20% through process improvements and improved customer satisfaction ratings by 15% by implementing efficient returns and refund systems. My data-driven approach ensures seamless operations and enhanced user experiences, driving measurable results in fast-paced environments. With over 14 years of experience, I blend a customer-centric mindset with advanced operational expertise to deliver excellence in e-commerce logistics and after-sales support

I've completed my profession in Business Administration in Financial Management. Throughout my career I have demonstrated for my employers an exceptional facility for meeting organizational objectives and demands. My skills of doing multitask have often been utilized by employers. I was an employee entrusted with dedication, initiative and hard work. I can provide phone support and e-mail and will do everything I can to delight your customers and take responsibility for getting the job done right. If you want to increase traffic to your website, or make your Facebook and Twitter pages popular among users of the kinds of products and services you offer, then let me help you. I am a full-time freelancer and can work Australian or U.S. business hours. ● Phone and email Handling ● Order refund and cancellation ● Live chat handling ● Technical support ● Logistics ● Date Entry ● Research I have knowledge of using: Shopify Zendesk Gorgias Woocommerce Slack Google spreadsheet Google meet Zoom Excel Microsoft Teams Monday.com

Customer Service Representative 6 Years of Experience | Food Delivery, Roadside Assistance, Property Management A dedicated customer service professional with 5 years of experience delivering exceptional service across multiple industries, including food delivery, roadside assistance, and property management. Proven track record of building strong customer relationships, resolving issues efficiently, and ensuring customer satisfaction. Adept at handling a variety of customer inquiries and concerns, with a focus on providing solutions and fostering positive experiences.

WELCOME TO MY PROFILE! I am an adaptable and detail-oriented professional with a solid background in customer service, e-commerce operations, administrative support, and logistics coordination. My experience allows me to provide reliable and efficient assistance that helps businesses streamline processes, improve customer satisfaction, and achieve smooth day-to-day operations. 🟢 Customer Service Representative * Handled customer inquiries through chat, email, and phone with professionalism and empathy. * Resolved issues quickly while ensuring customer satisfaction and retention. * Managed support tickets, followed up on concerns, and built strong client relationships. 🟢 E-commerce Support Specialist * Managed Shopify store operations, including product uploads, inventory updates, and order fulfillment. * Handled returns, refunds, and customer communications to ensure a seamless shopping experience. * Supported sales activities by keeping product listings accurate and engaging. 🟢 Administrative Tasks * Performed back-office tasks such as documentation, scheduling, and invoicing. * Maintained accurate records and assisted in reporting and correspondence. * Provided proactive support to ensure smooth day-to-day business operations. 🟢 Freight Logistics * Coordinated freight operations, including shipment tracking and carrier communication. * Prepared and processed Bills of Lading (BOLs) and other essential documents. * Used load boards such as DAT, verified carrier compliance, and assisted with rate negotiations. * Familiar with truck types, commodities, and logistics processes to ensure efficiency. With a reputation for being organized, proactive, and dependable, I bring value by helping clients save time, reduce errors, and maintain high service quality. Whether it’s supporting customers, managing online stores, handling administrative tasks, or coordinating logistics, I am committed to delivering accurate, timely, and professional results. If you need someone who is going to show up, perform their skills promptly and consistently grow with your company, THAT'S ME. Thank you for your consideration and I look forward to working with you!

I have provided support for a couple of e-commerce stores, and the following are my areas of expertise: 1. Order Fulfillment 2. Product Import 3. Email Support 4. Facebook Support 5. Lead Generation 6. Customer Support 7. Data Entry I have over 7 years of customer service experience. I have excellent English Communication skills- both written and verbal. I worked for travel and hospitality for over 5 years and supported various of telecommunications sites - both technical and customer service. I was also a Quality Assurance Analyst for over 5 years.

1. Im doing outbound call for the escalated call from the other agents that looking for a specialist. 2. Asking appropriate probing question to easily understand and provide correct resolution to the customer. 3. Engage and get the trust of the customer to have smooth conversation. 4. Listen attentively to tje concern of the customer to avoid repetition and to lessen the effort of the caller. 5. Provide the correct resolution to the agent that have a problem in the situation of the customer's concern. 6. Teach the agent how to communicate properly to the customer to get their trust. 7. Handle a delivery service account like Doordash. Talk to the customer and restaurant manager for their concern and handling driver concern also. Purchasing & Procurement Support - Assist in sourcing suppliers and obtaining price quotes, product details, and lead times. - Prepare purchase orders for approval and ensure accuracy of pricing, quantities, and specifications. - Monitor open purchase orders to ensure timely shipment, delivery, and invoice reconciliation. - Maintain and update purchase records, vendor files, and product information. Vendor & Inventory Coordination - Communicate with vendors to resolve issues related to pricing, delivery delays, damaged goods, or discrepancies. - Support vendor evaluations and assist in maintaining positive supplier relationships. - Coordinate with warehouse and inventory teams to track stock levels and identify replenishment needs. Administrative & Data Management - Assist in maintaining procurement databases, purchase logs, and reporting tools. - Help prepare cost analyses, supplier performance reports, and purchasing summaries. - Process invoices and match them with purchase orders to ensure accuracy. Cross-Functional Support - Collaborate with finance, operations, and production teams to relay order statuses and resolve procurement-related issues. - Support special purchasing projects, cost-saving initiatives, and process improvements.

I possess strong customer service skills, including empathy, adaptability, patience, and clear communication. I consistently maintain a positive and professional attitude while using positive language to ensure customers feel comfortable, valued, and understood during every interaction. I am experienced in handling customer inquiries, resolving issues efficiently, and delivering high-quality support. Additionally, I am proficient in using customer service and e-commerce platforms such as Zendesk, Gorgias, Shopify, and other e-commerce tools to manage tickets, track orders, and provide timely and effective assistance.

I started working as a Customer Service Representative and Collections Specialist in one of the leading BPO in the country and expanded my grasp in BPO world.

Are you seeking a highly reliable and seasoned customer support specialist to expertly manage live chat, email, or Shopify customer service? With over 5 years of proven success in delivering exceptional, seamless support and swiftly resolving customer inquiries, I excel at elevating client satisfaction and strengthening brand loyalty. Connect with me—send an invite—and let’s collaborate to provide your customers with outstanding, world-class support! 🔹 My Goal To provide consistent, high-quality service rooted in professionalism, honesty, reliability, and positivity—ensuring your customers receive the best experience and your operations run smoothly. I enjoy building long-term relationships, but I’m equally open to short-term projects. I love working across different industries, which allows me to grow while delivering top-level support tailored to your needs. 📌 What I Do: Respond to customer inquiries via email and live chat Handle social media comments and messages professionally Track and follow up on orders Manage orders, refunds, re-orders, and supplier coordination Streamline and improve customer service operations 🎯 Dispute & Chargeback Resolution Expertise: (Stripe, PayPal, Klarna, Shopify) Collect supporting documentation Write persuasive, policy-compliant dispute responses Understand and apply platform-specific terms & conditions File and manage appeals Strengthen T&Cs to increase dispute-win rates 🏢 Industries I Have Experience In: E-Commerce Travel & Hospitality Rental Property Management Fashion & Beauty Legal 🛠️ Tools & Platforms I'm Proficient With: Customer Support & CRM: Zendesk, Gorgias, Freshdesk, Help Scout, Helpwise, Zoho, Re:amaze, Leverage, ManyChat, JVZOO, Tawk.to E-Commerce & Property: Shopify, Airbnb, Booking.com, Guesty, HomeAway Communication & Admin: Gmail, Outlook, Phone.com, Google Voice, IONOS, GSuite, Google Calendar Productivity & Collaboration: Trello, Dropbox, Excel, PowerPoint, Google Docs, Canva Other Tools: Zen Planner, Signal, Teledrip, Facebook, Instagram 🤝 Let’s Connect! If you're looking for a dedicated and skilled customer support professional or VA, I’d love to hear more about your business needs. I’m available for interviews and ready to contribute to your growth.