🔧 Telecommunications Systems Engineer 🔧 With over 6 years of hands-on experience in the telecommunications industry, I offer a blend of technical proficiency and strategic problem-solving skills. My journey in the field has seen me collaborating with top-tier Telecommunication Service Providers (TSPs) and Managed Service Providers (MSPs) across Canada, Australia, the United States, and the United Kingdom. 🌐 Expertise Highlights: Network Support & Optimization: Proficient in troubleshooting a wide array of network connectivity issues, ensuring seamless operations for wired and wireless connections. VoIP & SIP Technologies: Adept at configuring and troubleshooting VoIP handsets, SIP endpoints, and orchestrating PBX call flow setups. System Maintenance & Automation: Skilled in maintaining server infrastructure, conducting routine maintenance, and developing scripts for task automation. Technical Support Excellence: Known for delivering exceptional customer service and resolving complex technical issues promptly, ensuring minimal disruption to operations. Project Management: Demonstrated ability to manage projects effectively, from initial planning stages to execution, ensuring timely delivery and client satisfaction. 🚀 Why Choose Me? Comprehensive Skill Set: From Active Directory management to VPN configuration and beyond, I bring a versatile skill set to the table, ready to tackle diverse challenges. Proactive Problem Solver: I thrive in dynamic environments, where quick thinking and adaptability are crucial. My proactive approach enables me to anticipate and address issues before they escalate. Commitment to Excellence: Whether it's managing a team, providing technical support, or implementing security best practices, I am dedicated to delivering results that exceed expectations. 💼 Previous Engagements: Helpdesk Support Engineer at Exelixis Group Corporation (Red-Deer, AB) Operations Centre Technician at Zettagrid Pty Ltd (Perth, WA) Support Engineer at NetONE Solutions (Las Vegas, NV) Provisioning & Support Engineer at Telappliant Pty Ltd (London, UK) Senior Network Support Engineer at Broadband Solutions Pty Ltd (Southbank, Victoria) Ready to leverage my expertise to drive success in your projects. Let's connect and discuss how I can contribute to your telecommunications and systems engineering needs!

Overview I solve complex email system problems while ensuring enterprise-level security and compliance. As a Certified Google Workspace Administrator and ISO 27001 Lead Auditor, I provide more than just technical fixes—I deliver secure, compliant solutions aligned with your business objectives. 💼 My Core Technical Expertise ✅ Seamless Email Migration • Google Workspace ↔ Microsoft 365 migrations, including complex Tenant-to-Tenant transfers • Migration from cPanel, Zoho, GoDaddy, Namecheap, and Outlook PST files • Zero data loss approach with minimal business disruption • Specialize in merging and consolidating multiple email environments ✅ Enterprise Email Security & Deliverability • Fix emails landing in spam through precise SPF, DKIM, and DMARC configuration • Conduct cybersecurity assessments to harden your email environment • Implement Multi-Factor Authentication (MFA) and security policies to prevent phishing • ISO 27001 Insight: Apply information security best practices to protect your data ✅ Google Workspace & Microsoft 365 Management • Certified setup and configuration from scratch • User and team training on collaboration tools (Drive, Teams, Outlook) • Admin console management and advanced troubleshooting • Google Vault implementation for data retention and eDiscovery ✅ Domain & DNS Management • Expert configuration of MX, A, CNAME, TXT, SPF, DKIM, and DMARC records • Manage domains across GoDaddy, Namecheap, Cloudflare, and other major registrars • SSL/TLS certificate implementation and CDN optimization 🔧 Professional Tools & Diagnostics MxToolbox, Mail-Tester, Google Postmaster Tools, Microsoft SNDS, DNS analytics, and security assessment tools. Why I'm Your Ideal Partner 🏆 Certified & Compliant: Google Workspace Certified + ISO 27001 Lead Auditor 🛡️ Security-First Approach: Proactive cybersecurity assessment and hardening 📚 Training Included: User training ensures full platform adoption ⏰ 24/7 Availability: Critical support when you need it most 📞 Clear Communication: Fluent English with regular progress updates 💡 12+ Years Experience: Deep expertise across email ecosystems Let's Build Your Secure Email Environment I offer a complimentary security and needs assessment. Message me to discuss how we can create a robust, compliant email system for your organization.

"Teamwork is the ability to work together towards a common vision. It is the fuel that allows common people to attain uncommon results." - Andrew Carnegie Hello there! My name is Erick. I am a passionate IT professional since 2010 with experience in providing customer and technical support to different Fortune 500 US-based companies. These companies include (Dell Computers, Coca-Cola IT Helpdesk, Sport Clips- Salon Ultimate and a few MSP companies). I've worked as a Senior Remote Desktop/Network Engineer for several MSP companies based in the US, Canada, New Zealand, Carribean and Australia. Qualification Highlights: CompTIA A+ ITIL V3 Certified Microsoft Fundamentals: MS 900 Certified Datto Certified Practitioner in RMM Datto Certified Practitioner in Autotask PSA Datto Certified Deployment Specialist in Continuity Datto Certified Deployment Specialist in RMM Datto Certified Practitioner in Networking ConnectWise PSA Help Desk Technician ConnectWise Manage 101 User ConnectWise Automate 101 User ConnectWise Control 101 User Acronis Advanced Backup Certified Acronis Cloud Tech Fundamentals Certified Acronis Cybersecurity Certified IT Glue Certified Professional: User Level 1 Threatlocker Ringfencing CyberHero Lean Six Sigma Yellow Belt Since I started working as an IT professional, I have gained IT knowledge in: Ticketing system: - Datto AutoTask PSA - Halo PSA - Connectwise Manage - Syncro MSP - Atera MSP - Jira - RepairShopR - Freshdesk - Zoho Desk - Zendesk - ServiceNow - Siebel / Dellserv RMM: - Syncro MSP - Atera MSP - NinjaOne RMM - Datto RMM - Connectwise Screenconnect - Solarwinds RMM - LogMeIn Central Remote Control software: - Splashtop - LogMeIn - Anydesk - GoToAssist - BOMGAR - TeamViewer - Solarwinds N-Able MSP Anywhere KB Management System: - IT Glue - Hudu - Service Now KB - Jira Confluence - Atera KB - Syncro KB Phone System: 3DUC 3CX SASBOSS ACCESS4 Password Manager: Password Boss Bitwarden NordPass Keeper Bitwarden Lastpass 1Password MDM: O365 Admin Microsoft Azure AD Microsoft Entra Microsoft Intune Windows 365 CIPP Email Data Backup: Dropsuite Datto Backupify Acronis Cyber Protect Clous Backup N-AbleCive Data Protection Veeam Backup for O365 Avanan Email Security Service: Cofence Mail Protector Proofpoint GraphUs Ironscales Cydef Mailguard MDR/EDR/XDR platform: Todyl EDR Datto EDR Rocket Cyber SAAS alerts Huntress Augmentt Cloud Controlled Networking: Cisco Meraki Microsoft Intune Privatise VPN Tailscale Backup Solutions: - Acronis Cloud Backup - Veeam - FABS Backup - N-Able Backup Console - Carbonite - Box / Dropbox - OneDrive - Shadow Protect - Nakivo Backup AV, Firewall, and anti-spam: -Threatlocker - Autoelevate - Sonicwall - Fortinet - ESET - Sophos - Malwarebytes - Todyl - Webroot - Sentinel One - Galactic Scan File-Sharing: - One Drive - Dropbox - Sharepoint - Google Drive / Drive Filestream Database Servers: - Microsoft SQL Server 2019 - Microsoft SQL Server 2008 My troubleshooting skills are but are not limited to: - Windows / Mac basic and advanced troubleshooting - Gsuite administration / Migration - Zoom administration / Migration - O365 administration / Migration - Microsoft Entra administration - Windows 365 Administration - Microsoft Intune Management - VM administration - Online/Cloud Backup Management (Acronis) - Image Backup (Veaam) - Synology NAS backups administration - QNAP NAS backups administration - Unifi/Ubiquiti device administration - Active Directory Management - Server Administration - Patch Management - Virus monitoring and removal - Advanced Windows and Mac Hardware troubleshooting and maintenance - Multi-function Printer setup and troubleshooting - Software installation and compatibility troubleshooting - File or folder permission management - Basic Network Troubleshooting - Firewall /Router Setup - Port forwarding, Wireless configuration, MAC filtering, Firewall - Password Manager administration - MFA administration

Hi, I’m JC! I’ve been a Technical Support Engineer for a few years, helping Linux systems, SQL databases, and SaaS platforms run smoothly. I started in tech support, so I know how to handle customers well, fix issues quickly, and keep systems reliable. I’m also growing into DevOps and Platform Engineering, learning CI/CD, automation, Infrastructure-as-Code, and observability. This means I can support your systems today and improve them for the future. Here’s the type of work I usually help with: * Linux administration and server troubleshooting * SQL debugging and performance tuning * Bash scripting to automate repetitive tasks * Log analysis and alert cleanup * Supporting SaaS apps in production * Incident handling and documenting fixes * Improving reliability and operational workflows I communicate clearly — no jargon unless needed. I take ownership, stay proactive, and focus on continuous improvement. If you’re a startup or SaaS company looking for someone dependable today who can grow into a DevOps/Platform role tomorrow, I’d love to help — whether ongoing, part-time, or long-term.

I’m a Helpdesk Specialist & Network Admin with expertise across Microsoft enterprise platforms, endpoint security, remote support, and system optimization. Adept at resolving complex IT issues, managing cloud infrastructure, and ensuring secure, stable IT operations. Let's connect to explore how I can support your team’s success. ElasticIT – Level 2 Helpdesk & Network Administrator Experienced in managing multi-tenant IT environments, delivering enterprise-level support, and securing endpoint systems. Handled full Microsoft ecosystem administration (Entra ID, Exchange, Defender, Intune, Azure), along with remote support, ticket management, and cloud infrastructure. Key Responsibilities: • Client IT Management: Administered infrastructure for multiple clients, optimizing endpoint performance and user environments. • Microsoft 365 & Azure Administration: Managed licensing, mailbox policies, conditional access, Exchange Online, and Defender Security Center. • Threat Monitoring: Used Huntress and Microsoft Defender to detect, isolate, and remediate security incidents and unauthorized access attempts. • Remote Troubleshooting: Delivered live support via IMMY, ScreenConnect, and HaloPSA, including advanced diagnostics for CPCs, VPNs, and RDPs. • Software & License Management: Used CIPP and Sherweb to deploy licenses for M365, Adobe, ActiveTrak; ensured compliance and optimized software access. • Printer Management: Deployed and supported printers using Printix, configured drivers, and managed cloud printing solutions. • Unified Communications: Administered RingCentral and Microsoft Teams, managing numbers, call flows, voicemail, and restrictions. • Network Monitoring & Outages: Used Uptime to track WAN health, escalate incidents, and minimize downtime. • Device Management: Enrolled and configured devices through Intune, Apple DEP, and Windows Autopilot. • VPN & Secure Access: Supported Cisco AnyConnect, enforced tunneling security policies, and managed endpoint connectivity. • ITSM & SLA Compliance: Resolved incidents within SLA targets using Halo, maintaining documentation and escalation workflows. Infinite Computing Technologies – Level 2 Help Desk IT Technician Key Responsibilities: * Provided IT support for desktops, laptops, servers, printers, and network devices in healthcare settings * Skilled in Windows XP–10 and Microsoft Office applications (Word, Excel, PowerPoint, Access) * Installed and maintained wired/wireless networks and on-prem servers; handled structured cabling * Supported dental and medical software like Dentrix, Eaglesoft, Open Dental, and EMR/EHR systems * Diagnosed and resolved helpdesk tickets efficiently; escalated complex issues as needed * Delivered prompt, professional support with strong client communication * Managed multiple tasks independently while meeting deadlines * Able to lead and support junior techs in deployment pro American Financial Network – IT Support Specialist Focused on user access, Exchange, and remote support. Ensured uptime, security, and account integrity across internal systems. Key Responsibilities: • Managed Active Directory accounts, security groups, and access provisioning. • Handled Microsoft 365 licensing, mailbox setup, Exchange Online troubleshooting, and quota increases. • Approved software installs and performed system diagnostics via GoToAssist. • Supported Azure Cloud Infrastructure and remote desktop provisioning. • Diagnosed VPN issues and enforced secure access using Cisco AnyConnect. • Investigated outages and escalated system failures within SLA terms. Tools Used: ZoHo Desk, GoToAssist, Microsoft Azure AD, Exchange Admin Center, Active Directory Domain Services (AD DS). Fidelity National Financial (FIS Global Solutions) – IT Service Desk Analyst Provided enterprise IT support and incident response across a large infrastructure using ServiceNow and enterprise security tools. Key Responsibilities: • Delivered Tier 1 & 2 support via ServiceNow, Avaya, and 8x8 for 2,000+ users. • Managed IAM tasks in Active Directory, Oracle IAM, and Citrix Virtual Apps. • Handled credential resets, MFA, and key fob authentication (RSA SecurID). • Responded to P1/P2 incidents, coordinated with L2/L3 teams for critical outages. • Deployed software and performed remote troubleshooting via Bomgar. • Maintained SLA compliance and ensured timely ticket resolution. Tools Used: ServiceNow, Norton Security, RSA SecurID, Azure AD, Citrix Workspace, Cisco AnyConnect, Bomgar, Avaya, 8x8. Technical Skills: • Microsoft 365 Admin | Azure | Intune | Exchange Online | Defender | Entra ID • Active Directory (On-Prem & Azure AD) | VPN (Cisco AnyConnect) | Printix • CIPP | RingCentral | Microsoft Teams | ScreenConnect | IMMY | HaloPSA • Software Deployment | Endpoint Security | Remote Desktop | SLA Compliance • ITSM (Halo, ServiceNow, ZoHo) | Remote Tools (Bomgar, GoToAssist) • Network Monitoring (Uptime) | Cloud PCs (CPC) | RDP | MFA & SSO

Ready to turn chaos into clarity and emails into efficiency? Gear up—your productivity just met its new right-hand man: ME. Let’s get to work. 💪 🧠 Why I Am Your Best ASSET 🌟 Customer Support Pro Delivering top-tier service with empathy, speed, and problem-solving precision—across email, chat, and voice support. 📊 Crypto Support Specialist Guiding users through wallet setups, transaction issues, and platform navigation with a deep understanding of blockchain basics and digital security. 🦾 Tech-Savvy Creative Combining design thinking with technical know-how to create engaging content, intuitive interfaces, and streamlined processes. 💻 SaaS & Software Support Experienced in SaaS platforms like Discord, providing user onboarding, configuration, and community management. Skilled in software troubleshooting for Norton and Bitdefender, handling installation, updates, threat resolution, and customer education. 📑 Wills & Probate Support Specialist Experienced in preparing legal documents, supporting attorneys, and ensuring clients understand estate planning, probate, and trust processes. 🩺 Medical Support Knowledge Handling sensitive patient inquiries, data entry, appointment coordination, and insurance verifications in HIPAA-compliant environments. I assisted with preparing and submitting necessary forms, tracking deadlines, organizing lab data, and communicating with accreditation bodies to ensure full compliance with COLA (Commission on Office Laboratory Accreditation) and CLIA (Clinical Laboratory Improvement Amendments) requirements. I also supported labs in maintaining performance accuracy through API proficiency testing coordination, helping streamline workflows and reduce audit risks. 🌐 Web Design Skills Designing and maintaining user-friendly, responsive websites with a focus on functionality, layout, and client branding using tools like Wix, or Shopify. 🔧 Troubleshooting Master Diagnosing hardware/software issues, resolving connectivity problems, guiding users through system errors—always with a calm, clear approach. 🧰 Tech Stack & Tools Proficiency 💬 Communication & Collaboration Slack Flock Microsoft Teams WhatsApp 🧑‍💼 HR & Workforce Management Workday Avaya 🛠️ Customer Support Platforms Intercom Zendesk Freshdesk JivoChat 📈 CRM & Sales Tools HubSpot Infinity Pipedrive 💳 Financial & Verification Tools Decision Logic Ninja Edge 🌐 Website & eCommerce Platforms Wix Shopify 📊 Productivity Tools Microsoft Excel 🖥️ Remote Access & IT Support TeamViewer AnyDesk 🧪 Clinical & Laboratory Standards CLIA (Clinical Laboratory Improvement Amendments) COLA (Commission on Office Laboratory Accreditation) API (American Proficiency Institute) 🟢 You should collaborate with me to achieve your perfect day, so 𝘾𝙇𝙄𝘾𝙆 "𝙃𝙄𝙍𝙀", send an 𝙄𝙉𝙑𝙄𝙏𝙀 or an 𝙊𝙁𝙁𝙀𝙍 on Upwork.

🥇 Technical Customer Support Specialist & Product Manager ✅ Proven Success in 15+ Projects Are you searching for a Technical Customer Support Specialist with a wealth of hands-on experience in web development and product support? Look no further! With 5 years in the field and a robust skill set, I offer a unique blend of technical expertise and a customer-centric approach tailored to your project's needs. Key Skills & Expertise: 💻 Technical Customer Support: Zendesk, Intercom, Freshdesk, Jira Microsoft Office, M365, G Suite, Trello, Slack Zoom, Loom, Shopify, WordPress 🌐 Web Development & Tech Support: JavaScript, TypeScript, React.js, Node.js PHP, Python, TailwindCSS, Material UI Git, Github, VS Code, Figma, Jenkins, Docker Bitbucket, Linux, AWS Cloud Email Server, DNS Management, DDoS Mitigation Nameserver, Version Control, Debugging, Error Troubleshooting 🚀 Delivering Exceptional Results: I specialize in providing comprehensive technical support while leveraging my web development skills to ensure your online presence is not only functional but also optimized for peak performance. From deploying projects on AWS to maintaining websites with a 99.99% uptime, I am dedicated to delivering outstanding results. 🌟 Proven Track Record: Having completed over 15 projects, my commitment to excellence extends to both customer satisfaction and technical proficiency. My soft skills, including strong communication, analytical thinking, and effective problem-solving, further enhance my ability to deliver a seamless and positive experience for clients. Choose me for your next project, and benefit from a seasoned professional who understands the intricate balance between technical prowess and customer satisfaction. Let's collaborate to elevate your technical support and web development initiatives to new heights!

Hi, I’m Azeem, a Multi-Skilled IT & Digital Professional with hands-on experience across IT support, ecommerce website development, and digital marketing. I help businesses run smoothly, grow online, and stay secure through reliable tech support, stunning websites, and proven marketing strategies. 💻 IT Support Services: Remote Troubleshooting (Windows/Mac) Network & Printer Setup Office 365 Administraton Email Configuration (Gmail, Outlook,Workspace) Virus Removal & PC Tune-Up Helpdesk & Live Chat Support 🛒 Ecommerce Website Development: Shopify Store Setup (Dropshipping, COD, Branded) WordPress/WooCommerce Corporate & Service Sites Theme Customization, Plugin Setup, Payment Integration Mobile-Friendly & SEO-Optimized Layouts 📈 Digital Marketing & Social Media: Facebook & Instagram Ads Setup SEO (On-Page & Off-Page) Social Media Content Plans & Strategy Google Ads & Analytics Integration I provide fast, clear communication, meet deadlines, and always aim to exceed expectations. Whether you're launching an online store, fixing tech issues, or growing your online reach, I’m here to help.

👋 Greetings! I'm Vishaldeep Singh – Your ConnectWise Automate, Connectwise RMM, Datto RMM & Kaseya VSA Expert 🌟 Why Choose Me: With 10+ years of deep-rooted experience in the Managed Service Provider (MSP) industry, I don’t just understand MSP operations—I optimize them. Whether you're a startup MSP looking to build from the ground up or an established one aiming to refine automation and patching, I bring the expertise to transform your infrastructure. 🛠️ My Core Skill Set: 🔹 ConnectWise Automate (LabTech) Administration: From initial setup to advanced automation, I've helped over 30 MSPs design, optimize, and scale their Automate environments. 🔹 Datto RMM: I help MSPs fully leverage Datto RMM—from onboarding devices and policy setup to alert tuning and automation scripting. 🔹 Kaseya VSA: I'm experienced in deploying, configuring, and managing Kaseya VSA with advanced automation, monitoring, and patching workflows that reduce noise and boost technician efficiency. 🔹 Advanced Scripting: Skilled in PowerShell, VBScript, and native Automate/Datto/Kaseya scripting languages to create workflows, auto-remediations, and intelligent alerting. 🔹 Patching & Monitoring: 95%+ patch success rate across clients with proactive monitor sets, auto-fix scripts, and customized schedules. 🔹 Backup & Antivirus Management: Proficient with Datto, Veeam, Acronis, and Symantec backup tools. I also manage Webroot, ESET, and others with custom infection-response scripting. 🔹 Migrations & Integrations: I’ve led seamless migrations between RMM/PSA platforms and integrated tools like QuickBooks, Control, and Manage to build unified systems. 🔹 SQL & Reporting: Strong SQL knowledge for creating customized dashboards, monitors, reports, and integrations within ConnectWise Automate and Kaseya. 🔹 Windows & Virtualization: Experienced with Windows Server (2008–2019), AD, GPO, DHCP, DNS, Hyper-V, and VMware. 🔹 ConnectWise Control Expert: Branded portal setup, SSL, access configuration—everything you need for a professional remote support experience. 🕒 Always On Duty: My work doesn’t end at setup. I provide ongoing support, performance tuning, and documentation to ensure long-term value. I treat your MSP like my own. ✅ Let’s Talk Results: If you need someone who can walk in and immediately provide value—be it automation, noise reduction, patching hygiene, or RMM customization—I'm your guy. 🙏 Thank you for considering me as a trusted partner in your MSP journey. Let’s simplify, automate, and scale—together.

IT Manager and Data Analyst with 5+ years of experience delivering business intelligence, data analytics, technical support, and IT infrastructure solutions. My background spans FinTech, SaaS, shipping, and enterprise IT environments, including experience supporting global organizations such as Microsoft and MSC. I help businesses transform data into actionable insights through Power BI, SQL, reporting, and process optimization, while also supporting IT operations, Microsoft 365, networking, systems administration, and technology projects. My experience ranges from customer support and technical leadership to business intelligence and operational reporting. I am committed to delivering reliable solutions that improve efficiency, support decision-making, and drive measurable business results.