I worked as a Customer service representative for AT&T and Directv, the biggest telco and cable provider in the United States for a total of 2 years. I also worked as Customer service representative for Humana for 4 years processing orders of medicines for members,helping them with order tracking and providing member's benefits. I also became a support on the account. I always work with dedication and passion for my work and always doing an extra mile to make sure I always do my best in everything. I always reached my metrics and qoutas and became top agent many times. My calls are always picked as an example for call listening to the trainees.

Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers

Love helping people is one of my big goals because I always try to find the best solution to provide a good customer service. If the customer is satisfied with the service that we are providing, means that we can get more referrals customers and we can make bigger the industry that we are working in. Our main goals needs to be emphatic with the customers, because we need to take care of the customer satisfaction before business. We need to make believed them that we take care of them as a family member.

I am a Technical Operations Specialist with 7+ years of experience bridging the gap between complex software and seamless customer success. Whether it’s engineering API integrations for Fintech platforms like ChartPrime or scaling Shopify operations for brands like Our Place, I focus on one thing: making your systems run perfectly. I bring 'Subject Matter Expert' precision to every task, from managing global HR workflows at Johnson & Johnson to troubleshooting high-volume logistics for SHEIN. If you need someone who understands the backend of a trading terminal just as well as the frontend of a Shopify store, let’s talk.

I'm enthusiastic, reliable and hardworking individual who has 2 years of experience giving professional, efficient and high quality of service.

I have over 6 years of experience working as a Customer Service Representative and Virtual Assistant for various BPO companies. My background includes remote work as an Account Manager, handling chat and email support for companies in the Reddit, Furniture, and Automotive industries based in the US. Additionally, I spent 2 years working as part of a management team. Most recently, I worked as a Product Manager for a marketing company, where I coordinated projects, managed tasks, and worked with teams to ensure smooth operations. I also served as a New Hires Supervisor/Mentor for a US-based loan company and as a Resolutions Specialist/SME for a Telemarketing company. These experiences have sharpened my skills in customer relations, training new employees, and managing customer satisfaction, especially handling escalated calls. Here are some of the key responsibilities I have managed in the past few years: Customer Relations: Handling customer concerns and requests effectively. -Customer Satisfaction: Managing escalated calls and ensuring satisfaction. -Communication Skills: Strong written and verbal skills in English, handling both emails and phone calls. -Employee Training: Experience in training new employees to perform at their best. I also have a fully equipped home office with reliable internet and computer systems to ensure efficient performance. I am adept at multitasking and always open to handling new projects. I am confident that my skills and experience would make a valuable contribution to your team. I would love the opportunity to discuss how I can contribute to your company's success.

With over five years of experience in customer service and operations management in the BPO industry, I am confident that my skills in problem-solving, team leadership, and customer support would make me a valuable asset to any team. In my most recent role as an Operations Manager, I was responsible for overseeing customer service operations and ensuring that our teams consistently met performance goals. My experience managing a team, performing risk assessments, and analyzing data to improve service outcomes has strengthened my ability to handle a wide range of customer concerns and operational challenges. Additionally, my background as a Team Manager, where I led employee coaching and development efforts, has given me the experience to effectively resolve issues and provide support in high-pressure environments. I have a proven ability to communicate complex technical information clearly to customers with diverse needs, which aligns well with the core responsibilities of the Customer Service Representative role. In previous positions, I worked closely with customers to resolve technical issues and provided training to new hires, ensuring a smooth onboarding experience and a high level of customer satisfaction.

Shopify Customer Support | Chargeback & Dispute Resolution Specialist | PayPal, Stripe & Klarna Expert with a Proven 80% 𝐖𝐢𝐧 𝐑𝐚𝐭𝐞 | Email Support | Live Chat Support | eCommerce VA helping eCommerce brands reduce PayPal disputes, Stripe chargebacks, and Klarna claims while delivering fast, professional customer support that improves customer satisfaction, retention, and protects revenue. If you’re running a Shopify store, you already know: • Unresolved customer tickets reduce retention • Poor dispute management leads to lost revenue • Slow response times damage brand trust As an experienced E-commerce Support Specialist, I provide structured, revenue-focused Shopify customer support and chargeback resolution service designed to protect your income and strengthen customer loyalty. 🔹 𝐌𝐲 𝐂𝐨𝐫𝐞 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: ✔ Shopify Customer Support (Email Support & Live Chat Support) ✔ Chargeback Resolution & Dispute Management ✔ PayPal Disputes, Stripe Chargebacks & Klarna Disputes ✔ Order Fulfillment & Tracking Support ✔ Returns & Refunds Management ✔ Zendesk, Gorgias & Freshdesk Helpdesk Support ✔ CRM & Ticket Management Optimization ✔ Customer Complaint Resolution & Retention Strategy 🔹 𝐇𝐨𝐰 𝐈 𝐀𝐝𝐝 𝐕𝐚𝐥𝐮𝐞 𝐭𝐨 𝐘𝐨𝐮𝐫 𝐒𝐭𝐨𝐫𝐞: ✔ Reduce chargeback losses with strong dispute evidence preparation ✔ Improve Customer Satisfaction (CSAT) through fast, professional communication ✔ Maintain consistent and brand-aligned customer messaging ✔ Organize and streamline your helpdesk workflow ✔ Efficiently manage high ticket volumes ✔ Support scaling e-commerce operations I don’t just answer tickets I implement structured Shopify support system and dispute management stategies that protect revenue and enhance customer experience. 🔹 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 & 𝐓𝐨𝐨𝐥𝐬: ✔ Shopify ✔ Shopify Customer Support ✔ Chargeback Resolution ✔ PayPal Disputes ✔ Stripe Chargebacks ✔ Klarna Disputes ✔ Email Support ✔ Live Chat Support ✔Zendesk ✔ Gorgias ✔ Freshdesk ✔ Shopify Support Specialist ✔ E-commerce CRM & Helpdesk Systems If you are looking for a reliable Shopify Customer Support & Chargeback Resolution Specialist with 80% win chargeback rate and knowledge of e-commerce operations, payment disputes, and customer retention strategies – I am here to help. Let's build a customer support system that safeguards your revenue and fuels growth. 📩 Send me a message to discuss how I can support your Shopify store.

I am a Customer Service Representative who provides email management and related virtual assistant duties. I’ve worked with startups and big businesses alike to provide for their Customer Service needs. I am a Freelancer/ Virtual Assistant, with clients from E-commerce, providing customer service by answering customer inquires about their orders, tracking customer orders, updating tracking numbers in Shopify, fulfilling orders in DSERS, and Shopify, fixing failed orders in DSERS, Editing images in Shopify and Photoshop, Publishing Product in Shopify and DSERS. Making layout in Photoshop to be posted on Instagram and Facebook as an advertisement. Throughout the year of my experience as a Customer Service Agent, I have managed to hone skills that are very close to my personality and that I consider essential to quality customer services, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude, and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. My Skills: - Microsoft Office Word, Excel, and Spreadsheet - Google Docs, Google Sheets, Gmail, and Google Calendar (Google Suite) - Excellent in speaking and writing in the English language - Email Support (Outlook, Gmail) - Chat Support Facebook Messager and other online chat application platforms - Customer Service - Order Management (Shopify, and Aliexpress) - ‎Shopify adding products and description, editing orders, refunds, and editing images - Photoshop - Order Fulfillment in Shopify, DSERS, and Aliexpress - Product Mapping in DSERS and fixing Failed Orders - Importing products from Aliexpress to DSERS and DSERS to Shopify - Gorgias - Klaviyo - Canva - Inventory and Stock Management With these experiences, I still never stop learning new technology. I am continually checking new web tools to stay competitive and more efficient with my home job. My goal is to provide out-most work satisfaction and a wonderful working experience with my clients.

A Customer Service Representative and a Customer Relations Officer with 7 years of experience in the BPO Industry handling both voice and email campaigns. As a Customer Service Representative, I've assisted customers in tracking orders, troubleshooting network-related concerns, email issues, online account management, troubleshooting hardware and software-related problems on their notebooks as well as assisting them in getting their devices serviced. I've also worked as a Customer Relations Officer which resolves customer complaints and disputes regarding their product and services. I also have 2-year experience in dropshipping and Data Entry, working as an e-commerce representative listing products. This experience has given me knowledge of Google Sheets, Shopify, and Magento. On top of my experience, I'm also knowledgeable in Microsoft Office Applications, Android OS, and Computer Hardware since I've worked as a freelance Computer Technician for a couple of years. I don't just resolve my customer's concerns, I own them and make sure to turn negative experiences into positive ones. I'm looking forward to a fruitful and beneficial partnership with you. Together, we'll make a difference.