Hi! 👋 If you're looking for a reliable, strategic, and versatile partner to bring structure, clarity, and scalability to your business, you're in the right place. TOP-RATED PLUS since 2020 🏆 👩‍💼 What I Do? I help businesses strategize, streamline, and build systems from the ground up. Transforming chaos into clear, scalable structures that support sustainable growth, especially when no framework exists. I primarily work with Go High Level (GHL), leveraging its all-in-one power to scale operations efficiently, while seamlessly adapting to any platform to fit your unique needs. I also develop AI-powered chatbots and AI call agents inside GHL, designed to improve lead capture, automate follow-ups, and handle basic client inquiries, freeing up your team and increasing responsiveness. 🤔 Why Work With Me? ⦿ Autonomous – I take initiative and work well with minimal supervision ⦿ Reliable – Committed to delivering high-quality results on time ⦿ Results-Focused – I treat every project like it’s my own ⦿ Curious & Proactive – Always exploring smarter ways to solve problems ⦿ Flexible – Quick to adapt and understand shifting priorities 🛠️ Skills & Expertise: 🧠 Business Strategy & Planning ⦿ Customer Journey Mapping ⦿ Sales Funnels ⦿ Workflow and Automation Design ⦿ Process Optimization ⦿ SOP Creation 🖌️ Web & Funnel Development ⦿ SEO-Ready Custom Websites, Funnels, and Landing Pages ⦿ DNS Setups and Platform Integration 💰 Bookkeeping & Financial Reporting 📈 Digital Marketing ⦿ PPC Advertising ⦿ Email Marketing ⦿ Social Media Management and Strategy 🧩 Platform Setup & Management ⦿ GoHighLevel (GHL) Snapshot Creation and Industry-Specific SaaS Configuration ⦿ Shopify, Kajabi, Skool, Mailchimp, and Various CRMs Setup and Management 📊 Data & Research ⦿ Data Entry ⦿ Lead Prospecting ⦿ Market, Competitor, and Administrative Research 🛍️ E-Commerce Support ⦿ Product Research, Listing, Importing, Fulfillment, and Invoicing ⦿ Helium 10, Jungle Scout, Amazon, and Shopify 📝 Administrative & Customer Support ⦿ Transcriptions ⦿ Calendar and File Management ⦿ Customer Success and Appointment Setting 🎨 Graphic Design & Content Creation ⦿ Visual Content Development ⦿ Low-Content KDP Book Publishing 🤝 Let’s Work Together I care deeply about the success of the people I work with. When you invest in me, I invest in your business. I love seeing my clients grow and I treat your success like it’s my own. 🌎 Industries I've Worked With: BPO, Healthcare, Telecommunications, Startups, Digital Marketing, Real Estate, Salons & PMU Artists, Brick-and-Mortar Businesses, Sports, E-commerce, Culinary, Restaurants, Coaching, Videography, Fintech, Content Creators, and more. Ready to bring clarity, structure, and momentum to your business? Let’s make amazing things happen! 🚀

I have nearly nine years of experience handling customer inquiries, where I’ve developed strong communication skills and a commitment to providing excellent service. I’m passionate about building long-term relationships with customers / clients, promoting brand loyalty, and ensuring a positive experience throughout. I’m motivated and focused on achieving goals while contributing to the success of the team. I adapt quickly and work well in fast-paced environments, always ready to support supervisors and teammates to keep things running smoothly. I handle pressure well, enjoy working as part of a team, and pay close attention to detail to make sure every customer interaction is top-notch.

🏆 100% Client Satisfaction from Upwork Reviews | 🥇 Certified Monday.com Partner | 🧩 Make.com Expert-Level Certified Greetings, I'm Marco 👋 I build automation systems that help 7- and 8-figure agencies run smoothly and scale effectively. My focus is on building custom solutions that simplify operations, support growth, and let you concentrate on your core business. ⚡ Highlights of My Expertise: → Specialized in scaling service-based businesses with robust automations → Skilled in integrating and optimizing top tools: monday.com, Airtable, Zapier, and more → Proven impact: Real results through automations that save time and drive productivity ——— ——— ——— Curious about my approach and what it can do for you? Let’s dive in! ——— ——— ——— A Closer Look at My Process and Background: Great to connect! I'm Marco 👋. I specialize in working with high-revenue agencies, crafting automation systems that solve real problems. My approach is grounded in years of hands-on experience using leading tools like Zapier, Make, and Airtable to create solutions that enhance workflows, save time, and cut costs. Some of the projects I excel at include: → Lead Management Automations – Building flows that capture, qualify, and manage leads efficiently across your channels → Client & Team Onboarding Systems – End-to-end automations that kick off every new project or client relationship on the right note → Data Integration & Syncing – Bridging the gap between CRMs, monday.com, Airtable, and other systems for seamless data access and collaboration → Automated Reporting & Notifications – Keeping teams aligned with instant insights and updates With in-depth knowledge across project management, CRM, and database tools, I design workflows that last. Whether it’s a short-term project or a long-term automation strategy, I deliver quality solutions and clear communication throughout the process. Testimonials: ⭐ ⭐ ⭐ ⭐ ⭐ "Marco integrated AI tools like OpenAI, Perplexity, and Claude to automate post ideas and drafts. Now my team focuses on strategy and brand, and we deliver high-quality content faster." - Matt D., Founder of Accentuate. ⭐ ⭐ ⭐ ⭐ ⭐ "Marco replaced our clunky spreadsheets with Airtable and integrated it with Xero, DocuSign, Dropbox, and other tools we use. Now communication and project management are smoother than ever." - Ben L. Construction Manager at A.G. Whether it's automating tedious tasks, integrating essential tools, or optimizing your workflows, I'm here to make it happen. 👋 Get in touch to explore the possibilities.

Top Rated Plus Virtual Assistant | Shopify Customer Support | E-commerce Specialist | Chargeback & Dispute Expert If you're running a growing e-commerce brand and need someone who can take full ownership of your customer support - you’re in the right place. I bring 10+ years of experience as a Virtual Assistant, Customer Support Specialist, and Quality Assurance Analyst, helping e-commerce businesses streamline operations, reduce refunds/chargebacks, and improve overall customer satisfaction. I don’t just “answer emails” - I solve problems, protect your revenue, and create a better experience for your customers. 🛍️ E-commerce & Shopify Customer Support Expert I specialize in handling high-volume customer support across: * Email, Live Chat, and Social Media (Facebook/Instagram DMs & comments) * Order issues: refunds, cancellations, exchanges, lost shipments, RTS, damaged items, and “delivered but not received” cases * Chargebacks & PayPal disputes (prevention + response) * Supplier coordination for replacements and logistics issues ⚙️ Shopify & Tools I Use Daily Shopify Apps: Skio, Seal Subscriptions, Judge.me, Disputifier, Filemonk, Chargeblast, Shopify Flow CRMs & Support Tools: Zendesk, Help Scout, Gmail / Google Workspace Social Media Management: Meta Business Suite (comments, DMs, moderation) Other Tools: Canva, Slack, Trello, Confluence, Agora Pulse, Weship Portal, Microsoft Teams I also use ChatGPT, Google Gemini, and DeepL to improve response quality, speed, and multilingual communication (especially for EU markets). 🧠 Trust & Safety | QA | Process Improvement Beyond support, I help businesses scale by: * Identifying recurring issues (shipping delays, product concerns, refunds) * Reducing chargebacks and fraud cases * Improving workflows, templates, and support processes * Managing reviews (Trustpilot, ProductReview, App Store, Google reviews, Judge.me reviews ) * Handling escalations, disputes, and sensitive cases with care 💬 What You Can Expect * Clear, empathetic, and professional communication * Fast turnaround and proactive problem-solving * Strong attention to detail and ownership * A partner who understands both customer experience and business impact If you're looking for a reliable, experienced VA who can protect your brand, improve customer satisfaction, and support your growth, let’s connect.

I fix and build funnels in Kajabi, Systeme, and GoHighLevel, so your payments, emails, and automations actually work after launch. I've rebuilt broken funnels for health and wellness coaches, language tutors, recovery-focused practitioners, and course creators, usually finding the exact spot where a launch was quietly leaking money: a payment link that's out of sync, a tag that never fired, an automation nobody remembers building. I go in, find what's actually broken, and fix it. Or build it right the first time. What I do: Sales and landing pages that convert Full funnel builds from your copy or wireframes Checkout, offer, and payment setup Email sequences and automation workflows Funnel audits and troubleshooting Platform migrations (Kajabi, Systeme, GHL, Teachable, WordPress) ⭐ Top Rated Plus. Also comfortable in Kartra and Thinkific if that's where you're building. Most of my work starts with a quick look at what's already live: I'll tell you honestly what's broken, what's solid, and what I'd change before we talk price. What clients say: "Turned around a complex job in a week. Flawless, clear, precise. One of the best freelancers I've ever worked with." — Nardin "Set up our Systeme account, connected our domain and email, built the whole funnel including feedback. Finished before deadline." — Charlotte, Costin Digitals "Nothing is too hard. Communication and execution is a breeze. Won't be the last time we're working together." — Bruce Hultgren, Unlimited Inspirations "Expert at Kajabi, massive help getting my course live. One of the best on Upwork." — Sheridan J. "Met with me via video call so I felt confident in the work. Communicated clearly throughout and finished promptly." — Victoria Henderson "Built the site on Teachable. Top-notch quality, easy to approach, and forthcoming with suggestions to improve functionality." — Gurmit "Moved my entire site, design, custom code, 95% of functionality, over to Kajabi. Already planning our next project." — Dinneen Viggiano, Retrain Back Pain® "Available to work within a day, great and fast job copying my WordPress site onto Kajabi." — Andrew H. "Super easy to work with, timely and quality work. I've already hired him again and increased his rate." — Traci D., Axiogenics "Built a quiz funnel that pulled in over 1,000 hits." — Kallista A., NewMomBoss Message me with what's not working and I'll tell you straight whether I'm the right fit.

𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝗯𝗮𝗰𝗸𝗴𝗿𝗼𝘂𝗻𝗱: Bilingual speaker - native Arabic and English; provide remote support to a variety of segments for respective Digital marketing needs, including professionals along the likes of Medical practitioners / Doctors, Architects / Interior Designers, Chartered Accountants / Financial consulting professionals, Legal Consultants / Lawyers and similarly, other professionals wanting to grow, maintain an up-to-date online presence for their independent practice. 𝗔 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹 𝗻𝗼𝘁𝗲: I was trapped with my family in war-torn Gaza for the past 2-years, having barely made it out alive, had it not been / because of a Red Cross and Italian government sponsored evacuation program (very recently on October 1st, 2025). Notwithstanding the background trauma and inexplicable horrendous conditions we went through in Gaza, for the past 24-month, I’m now trying to expeditiously rebuild my professional life, my career...rebuild my work-life from scratch in Rome, given the re-location to a new country. Would appreciate any decent paying work (preferably remote for the immediate present) if it matches my work skill-set / and if falling within my area of expertise.) 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗱𝗲𝘁𝗮𝗶𝗹𝘀: Fyi, I'm a native Arab and provide English Arabic interpretation services, translation services, besides support for development of Digital-marketing channels, typically for independent professionals and mid-size businesses.

Hi there! I am an expert job application assistant, with a focus on assisting clients in their job search and applications, I have strong knowledge of the job market. I have mastered the skills: Job Application VA | Job Search and Apply | Job Application Assistant | Job Hunter | LinkedIn Lead Generation Expert & VA | Resume, CV Writer. I've developed my skills to match applicants with perfect openings and create strong applications. My dedication to excellence and my knowledge in this area make me the perfect partner to help you reach your career objectives. Allow me to use my abilities to further your professional success. Here's what I offer Job hunt/Search. Application Management. Customized Resumes. Cover Letter Support. Linkedin Profile Optimization. LinkedIn Lead Generation. Let me help you! Your satisfaction is my goal! Contact me today!!! Thanks, Khalid

With 8+ years in client relations and 5+ years specializing in Insurance & Financial Services, I bring structural logic to complex business operations. As a current Product Lead and a 2023 MDRT achiever, I excel at turning chaotic information into streamlined, efficient workflows. How I can support your business: * Operations & Data Systematization: Breaking down complex data (like intricate insurance terminologies and bundled packages) into clear, logical databases. * Executive Virtual Assistance: Managing robust administrative workflows, executing precise data entry, and delivering premium customer support. * Copywriting & E-commerce: Crafting targeted content, managing documentation, and handling seamless e-commerce operations. * AI Optimization: Leveraging advanced AI tools to boost daily efficiency, extract data precisely, and translate documents faster. I thrive in autonomous, remote environments where high concentration is required. Let’s connect to streamline your operations and drive your business forward!

I am an independent Supply Chain & E-Commerce Operations Specialist. I partner directly with mid-market Western brands and boutique search firms to recover leaked capital and eliminate back-office friction. You do not need another generic virtual assistant; you need a strategic operator who understands rigorous Western compliance. Having lived and worked in Manchester while earning my MSc in Logistics and Supply Chain Management from the University of Bolton, I bridge the gap between UK/EU operational standards and scalable offshore execution. As a former Country Director and Director of Global Operations, I have actively built and managed offshore support hubs for UK businesses. I know exactly how to transition your chaotic backend data into clean, profitable intelligence. Here is exactly how I support your core team: 📦 Supply Chain & Logistics Auditing If you are bleeding margin to carrier errors and 3PL inefficiencies, I execute the rigorous manual auditing needed to put that cash back on your balance sheet. Demand Planning & Stock Forecasting: Building rigorous, data-driven Reorder Point (ROP) and safety stock models based on historical data to prevent stockouts and optimize working capital. Freight Bill Auditing: Cross-referencing carrier invoices against your Shopify/e-commerce shipments to identify overcharges and recover logistics spend. Inventory Reconciliation: Investigating physical 3PL warehouse data against your store backend to eliminate ghost inventory and reduce storage fees. Exception Management: Tracking missing freight, managing complex reverse logistics, and handling high-level RMA ticketing. ⚙️ E-Commerce & HR Back-Office I step in to remove the administrative friction that slows down your operations, ensuring seamless customer experiences and strict compliance. High-Level E-Commerce Support: Managing complex customer dispute resolution, refund negotiations, and cross-border retail compliance for US, UK, and European markets. HR & Recruitment Admin: Executing right-to-work compliance auditing, meticulous ATS database management, and rapid CV formatting for international search firms. 🛠️ The Independent Advantage: When you hire me, you work directly with a 5-star professional who has built and directed actual international corporate operations. I bypass generic data entry by deploying structured workflows. I am highly proficient in navigating e-commerce backends, managing helpdesk CRMs for complex ticketing, and utilizing advanced spreadsheet data management to keep your operations tightly organized. Let’s fix your operational bottlenecks. Send me a message outlining your current supply chain or back-office friction. We can jump on a quick call to see if my freelance expertise is the right fit to streamline your operations this quarter.

Executive Assistant for Founders & CEOs | Inbox Management | Calendar Coordination | CRM & Operations Support Every day you spend inside your executive inbox, rescheduling meetings, and chasing follow-ups is a day you're not building your business. You didn't hire yourself to manage logistics. But right now, that's exactly where your time is going. 𝗧𝗵𝗮𝘁'𝘀 𝘁𝗵𝗲 𝗴𝗮𝗽 𝗜 𝗰𝗹𝗼𝘀𝗲. I'm Hope, an executive assistant with 5+ years supporting founders and CEOs across the US, UK, Canada, and Australia. I handle inbox, calendar, CRM, and operations. Not as a task-taker, but as someone who understands what's actually at stake when your operations fall behind. Here's what working with me looks like in practice: you brief me once. I ask the right questions upfront, then I manage the details without coming back to you for every small decision. You get your focus time back. Your operations keep moving. And the things that were quietly slipping stop slipping. I maintain a 100% Job Success Score across 22 contracts and $10K+ earned on Upwork. Not because I track hours, but because I track outcomes. 𝗠𝘆 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 𝘀𝘁𝗮𝘆. 𝗧𝗵𝗲𝘆 𝗿𝗲𝗳𝗲𝗿. 𝗧𝗵𝗲𝘆 𝗰𝗼𝗺𝗲 𝗯𝗮𝗰𝗸. What I take off your plate: Inbox & Email Management Executive inbox management, email prioritization, email triage, follow-up management, and correspondence handling. Your communication works for you, not against you. Calendar & Scheduling Management Executive calendar management, meeting scheduling, appointment coordination, time-zone scheduling, and availability management that protects your focus time instead of fragmenting it. CRM Management & Administration HubSpot, Pipedrive, Airtable, Monday. I keep your data clean and your pipeline accurate, full stop. Business Operations Support Task management, cross-functional coordination, process management, remote operations support. Projects keep moving without you in every conversation. Workflow Automation & Process Improvement Zapier and Make for workflow optimization and systems setup. Less repetitive manual work, no constant hand-holding. Tools I work in daily: Google Workspace · Microsoft Office 365 · Slack · Notion · Asana · ClickUp · Trello · Airtable · Monday · HubSpot · Pipedrive · Zapier · Make · Calendly · Zoom · Microsoft Teams · ChatGPT · Claude Are you looking for an Executive Assistant who can go beyond administrative support and contribute to operations, project management, and business growth? I’d love to discuss how I can support your team. 𝗦𝗲𝗻𝗱 𝗺𝗲 𝗮 𝗺𝗲𝘀𝘀𝗮𝗴𝗲 or 𝗶𝗻𝘃𝗶𝘁𝗲 𝗺𝗲 𝘁𝗼 𝘆𝗼𝘂𝗿 𝗷𝗼𝗯. I’d love to learn more about your business and help you scale with confidence.