I have over 6 years of experience working as a Customer Service Representative and Virtual Assistant for various BPO companies. My background includes remote work as an Account Manager, handling chat and email support for companies in the Reddit, Furniture, and Automotive industries based in the US. Additionally, I spent 2 years working as part of a management team. Most recently, I worked as a Product Manager for a marketing company, where I coordinated projects, managed tasks, and worked with teams to ensure smooth operations. I also served as a New Hires Supervisor/Mentor for a US-based loan company and as a Resolutions Specialist/SME for a Telemarketing company. These experiences have sharpened my skills in customer relations, training new employees, and managing customer satisfaction, especially handling escalated calls. Here are some of the key responsibilities I have managed in the past few years: Customer Relations: Handling customer concerns and requests effectively. -Customer Satisfaction: Managing escalated calls and ensuring satisfaction. -Communication Skills: Strong written and verbal skills in English, handling both emails and phone calls. -Employee Training: Experience in training new employees to perform at their best. I also have a fully equipped home office with reliable internet and computer systems to ensure efficient performance. I am adept at multitasking and always open to handling new projects. I am confident that my skills and experience would make a valuable contribution to your team. I would love the opportunity to discuss how I can contribute to your company's success.

I have been working as a customer service representative, both on calls and emails, for 3 years already. I have all the necessary skills required as a virtual agent. My adaptability, ability to work with less or no supervision, and diligence are what I am proud of and will consider an asset and advantage to other applicants. I am also easily trained and taught when it comes to new things, which will help me gain new experience to help me do my job well.

I'm enthusiastic, reliable and hardworking individual who has 2 years of experience giving professional, efficient and high quality of service.

I've completed my profession in Business Administration in Financial Management. Throughout my career I have demonstrated for my employers an exceptional facility for meeting organizational objectives and demands. My skills of doing multitask have often been utilized by employers. I was an employee entrusted with dedication, initiative and hard work. I can provide phone support and e-mail and will do everything I can to delight your customers and take responsibility for getting the job done right. If you want to increase traffic to your website, or make your Facebook and Twitter pages popular among users of the kinds of products and services you offer, then let me help you. I am a full-time freelancer and can work Australian or U.S. business hours. ● Phone and email Handling ● Order refund and cancellation ● Live chat handling ● Technical support ● Logistics ● Date Entry ● Research I have knowledge of using: Shopify Zendesk Gorgias Woocommerce Slack Google spreadsheet Google meet Zoom Excel Microsoft Teams Monday.com

A Customer Service Representative and a Customer Relations Officer with 7 years of experience in the BPO Industry handling both voice and email campaigns. As a Customer Service Representative, I've assisted customers in tracking orders, troubleshooting network-related concerns, email issues, online account management, troubleshooting hardware and software-related problems on their notebooks as well as assisting them in getting their devices serviced. I've also worked as a Customer Relations Officer which resolves customer complaints and disputes regarding their product and services. I also have 2-year experience in dropshipping and Data Entry, working as an e-commerce representative listing products. This experience has given me knowledge of Google Sheets, Shopify, and Magento. On top of my experience, I'm also knowledgeable in Microsoft Office Applications, Android OS, and Computer Hardware since I've worked as a freelance Computer Technician for a couple of years. I don't just resolve my customer's concerns, I own them and make sure to turn negative experiences into positive ones. I'm looking forward to a fruitful and beneficial partnership with you. Together, we'll make a difference.

Hello future Client, Let me help you scale your business and lighten your workload. Here are the tasks I can handle for you: Customer service & email support Order processing & fulfillment Shopify Inbox & live chat Social media management & moderation Customer Service (Inbound/Outbound) Technical Support Healthcare Account Experience Let me know if you're ready to collaborate and grow together!

Skilled customer service and technical support representative with a total of six years of experience. Known for my ability to handle challenging situations with professionalism and patience. Successfully resolved technical issues for customers while maintaining high levels of customer satisfaction.

I have 6 years of experience in Customer Service assisting U.S. and Australian customers. I was trained at a large Call Center in the Philippines and was one of the Team Leads for 1 year. Communication is my greatest passion and I believe that through fully understanding your customers's needs then we can achieve customer satisfaction. I can provide email and phone support. I have both experienced inbound and outbound support and will make sure that I provide the best customer satisfaction. Throughout the years of my experience as a Customer Service Agent, I have improved my skills and abilities which is very essential to quality customer service like patience, empathy, time management, attentiveness and positive attitude. I know that I will be able to improve my skills more and because of that I am willing to learn to increase my knowledge and ability to provide the best customer service.

I am a dedicated Customer Service Representative with over 2 years of experience providing support via phone, email, and live chat. I have worked in a fast-paced call center environment at SETEX Madagascar, where I handled both inbound and outbound interactions, resolved customer issues, and ensured a positive customer experience. I am comfortable managing multiple conversations at once while staying professional, patient, and solution-oriented. In addition to customer support, I have experience in content moderation and basic data analysis, which helps me maintain quality standards and support team performance. I am reliable, detail-oriented, and committed to helping businesses keep their customers satisfied and engaged. I am ready to support your business and deliver excellent service. Feel free to contact me anytime.

Shopify Customer Support | Chargeback & Dispute Resolution Specialist | PayPal, Stripe & Klarna Expert with a Proven 80% 𝐖𝐢𝐧 𝐑𝐚𝐭𝐞 | Email Support | Live Chat Support | eCommerce VA helping eCommerce brands reduce PayPal disputes, Stripe chargebacks, and Klarna claims while delivering fast, professional customer support that improves customer satisfaction, retention, and protects revenue. If you’re running a Shopify store, you already know: • Unresolved customer tickets reduce retention • Poor dispute management leads to lost revenue • Slow response times damage brand trust As an experienced E-commerce Support Specialist, I provide structured, revenue-focused Shopify customer support and chargeback resolution service designed to protect your income and strengthen customer loyalty. 🔹 𝐌𝐲 𝐂𝐨𝐫𝐞 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: ✔ Shopify Customer Support (Email Support & Live Chat Support) ✔ Chargeback Resolution & Dispute Management ✔ PayPal Disputes, Stripe Chargebacks & Klarna Disputes ✔ Order Fulfillment & Tracking Support ✔ Returns & Refunds Management ✔ Zendesk, Gorgias & Freshdesk Helpdesk Support ✔ CRM & Ticket Management Optimization ✔ Customer Complaint Resolution & Retention Strategy 🔹 𝐇𝐨𝐰 𝐈 𝐀𝐝𝐝 𝐕𝐚𝐥𝐮𝐞 𝐭𝐨 𝐘𝐨𝐮𝐫 𝐒𝐭𝐨𝐫𝐞: ✔ Reduce chargeback losses with strong dispute evidence preparation ✔ Improve Customer Satisfaction (CSAT) through fast, professional communication ✔ Maintain consistent and brand-aligned customer messaging ✔ Organize and streamline your helpdesk workflow ✔ Efficiently manage high ticket volumes ✔ Support scaling e-commerce operations I don’t just answer tickets I implement structured Shopify support system and dispute management stategies that protect revenue and enhance customer experience. 🔹 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 & 𝐓𝐨𝐨𝐥𝐬: ✔ Shopify ✔ Shopify Customer Support ✔ Chargeback Resolution ✔ PayPal Disputes ✔ Stripe Chargebacks ✔ Klarna Disputes ✔ Email Support ✔ Live Chat Support ✔Zendesk ✔ Gorgias ✔ Freshdesk ✔ Shopify Support Specialist ✔ E-commerce CRM & Helpdesk Systems If you are looking for a reliable Shopify Customer Support & Chargeback Resolution Specialist with 80% win chargeback rate and knowledge of e-commerce operations, payment disputes, and customer retention strategies – I am here to help. Let's build a customer support system that safeguards your revenue and fuels growth. 📩 Send me a message to discuss how I can support your Shopify store.