📌 About Us Led by a DevOps and SRE veteran with 20+ years of industry experience, we are a powerhouse team of 100+ top-tier DevOps, SecOps, Cloud, and Site Reliability Engineers. We specialize in designing, building, and managing infrastructures that empower innovation while guaranteeing stability, security, and cost-efficiency. With over 1,000 successful projects delivered for startups, enterprises, and global brands across fintech, e-commerce, health tech, media, and AI/ML, we take end-to-end ownership—from initial architecture design to 24x7x365 L1/L2/L3 support. Core Capabilities & Business Impact 1. Platform Engineering, DevOps & CloudOps We build multicloud architectures and scalable systems that enable daily releases through automated "golden paths" and predictable environments. Infrastructure as Code (IaC) & Automation: Terraform, Pulumi, CloudFormation, Ansible, Chef, Puppet. Containerization & Orchestration: Kubernetes, Docker, EKS, Rancher. CI/CD & GitOps: GitHub Actions, GitLab CI, Jenkins, CircleCI, Argo CD, Flux. Web & Database Tuning: LAMP and LEMP stacks setup, database tuning, and high-availability website speed optimization. 2. 24/7 Site Reliability Engineering (SRE) & IT Support We provide true 24x7x365 L1, L2, and L3 support for applications, servers, and end-users, ensuring SLA/SLO-driven operations. Reliability & Incident Management: On-call rotations, escalation trees, postmortems, root cause analysis, and error budgets. Observability: Transparent SLI/SLO dashboards using Prometheus, Grafana, OpenTelemetry, ELK, Datadog, and New Relic. IT Consultancy & Workstation Support: End-user maintenance (B2B/B2C), patching, updates, backup management, and policy enforcement via NinjaOne. Email Deliverability: DNS, DKIM, SPF, DMARC, and MX configuration. 3. FinOps & Cloud Cost Optimization We turn infrastructure into a strategic advantage by reducing cloud costs by 20–60%. Cost Control: Budgeting, forecasting, rightsizing, cost governance, and waste reduction on AWS, Azure, and GCP. FinOps Tooling: CloudHealth, AWS Cost Explorer, GCP Billing. 4. Security, Networking & Compliance We ensure robust security postures and continuous compliance readiness. Security & Identity: Entra ID, HashiCorp Vault, SOPS, RBAC audits, WAF/Shield. Policy & Compliance: Policy-as-Code (OPA/Gatekeeper), CIS Benchmarks, SOC 2, and ISO 27001 readiness. Network Hardware & Integrations: CISCO remote networks, Mikrotik remote devices, FortiGate, and QNAP configuration. Server Hardening: Deep optimization and security hardening for Linux, UNIX, and Windows Server systems. 5. MLOps & AI Infrastructure We partner with ML engineers to build reliable, reproducible production workflows. ML Pipelines: MLflow, Kubeflow, SageMaker. Infrastructure: GPU-enabled infrastructure setups, data versioning, and model tracking. Comprehensive Technology Stack - Cloud Providers: AWS (Certified Partner), Microsoft Azure (Certified Partner), GCP, OCI. - Operating Systems: Linux (20+ years expertise), UNIX, Windows Server. - Containers & Orchestration: EKS, Kubernetes, Docker, Rancher. - IaC & Configuration: Terraform, Pulumi, CloudFormation, Ansible, Chef, Puppet. - CI/CD & GitOps: Argo CD, Flux, GitHub Actions, GitLab CI, Jenkins, CircleCI. - Observability & Monitoring: Prometheus, Grafana, OpenTelemetry, ELK Stack, Datadog, New Relic. - Security & Policy: OPA, Gatekeeper, Vault, SOPS, Entra ID, WAF/Shield. - FinOps & MLOps: CloudHealth, AWS Cost Explorer, GCP Billing, MLflow, Kubeflow, SageMaker. - Networking & IT Management: FortiGate, CISCO, Mikrotik, QNAP, NinjaOne. - Web & Email: LAMP, LEMP, DNS, DKIM, SPF, DMARC, MX. Who We Work With Startups: Building scalable, secure infrastructures from day one. Enterprises: Driving modernization, automation, and DevOps transformations. Finance & SaaS: Implementing rigorous security, compliance, and FinOps practices. ML/AI Teams: Deploying robust frameworks for model scaling. Ready to transform your infrastructure, optimize costs, and secure 24/7 reliability? Let’s talk.

Hi, I'm Yasir and I am a freelancer with more than 8-years’ experience. I like very much working as a freelancer and every day I learn new things. My educational background is related to Information Technology (master’s in information technology). This further enhances my abilities to be able to carry out the work that I intend. My specific technical skills as listed below are coupled with my hard work and dedication which I aim to provide to clients on Upwork. I am open to working on projects that are related to *Personal Assistance / Virtual Assistance / Executive Assistance services *Technical Support *Project management *Graphic Design using Adobe Photoshop *Web and E-Commerce Development *Google Certified for Google Workspace *Server Administration *Email Delivery. Email Migration. Webmail, Google Workspace, Office 365, and Zoho. *Shopify WordPress, Joomla, Woo-Commerce expert. *Marketing Automation. * Hubspot, Salesforce and CRM Administration. Please feel free to contact me and I will respond shortly. Thank you for visiting my profile! Best Regards, Yasir

I simplify complex Microsoft 365, Entra ID, Azure, and Intune environments. With over 10 years of experience and advanced certifications like SC-100, MS-102, and Microsoft Certified Trainer (MCT), I provide secure, compliant, and efficient cloud and endpoint solutions tailored to modern businesses. 🔹 Expertise Highlights ✅ Microsoft 365 & Exchange Online Tenant configuration, email/domain migrations, Office 365 setup and troubleshooting Deliverability improvement (SPF, DKIM, DMARC) Spam filtering, header analysis, alias routing, and DNS via GoDaddy ✅ Microsoft Intune & Endpoint Management Intune MDM/MAM, Autopilot deployment, Conditional Access policies Apple/Windows/Android/macOS device support via JAMF, Defender, and Entra ✅ Azure & Entra ID Azure AD, Entra ID identity management, Conditional Access, SSO (Okta, ADFS) Hybrid/cloud server migrations, VM provisioning, federation services ✅ Security, Compliance & Governance Microsoft Purview (DLP, encryption labels, retention/eDiscovery) Endpoint protection (Defender, BitLocker), ISO/NIST security frameworks SC-100-level cloud security architecture and policy enforcement ✅ Tier 2/3 IT Support & MSP Experience Remote support for Windows/macOS/Linux, VPNs, DHCP/DNS Ticketing & RMM (ServiceNow, Jira, ConnectWise, Autotask, Atera) IT Glue, SharePoint KB, end-user documentation, onboarding/offboarding ✅ PowerShell & Automation Scripting for mailbox/user provisioning, policy enforcement, licensing Intune Win32 App deployment, REST API automation, bulk updates 💬 Extras Clear, fluent English (verbal & written) Hands-on experience with UK, US, and international clients MSP-ready and client-facing with rapid, high-quality delivery Strong documentation discipline and troubleshooting mindset Professional demeanor, proactive communication, and knowledge sharing 🏅 Certifications: SC-100 – Microsoft Cybersecurity Architect MS-102 – Microsoft 365 Administrator Expert SC-300, MS-500, MS-100, PL-900, AI-900, AZ-900, DP-900 Microsoft Certified Trainer (MCT) AWS Cloud Practitioner, Power Platform Fundamentals 🕘 Availability: Flexible — available for project-based and ongoing support across AEST, GMT, and EST time zones🧰 Tools: ServiceNow, JAMF, SuperOps, IT Glue, TeamViewer, Autotask, Splashtop📄 Approach: I provide detailed documentation, SOPs, and training to support sustainable IT operations If you need help with Microsoft 365, Exchange, Intune, Azure, Entra ID, or general IT support, I’m ready to deliver fast, secure, and effective results. Let’s work together to elevate your tech stack.

I help companies turn complex products into clear documentation, scalable knowledge bases, and strong technical content. With 5+ years of experience, I’ve worked with 40+ companies across SaaS, B2B software, fintech, AI, robotics, EdTech, compliance, and operations-heavy products. My work spans both documentation systems and technical content writing, from knowledge bases, API docs, onboarding guides, and internal SOPs to technical blogs, product explainers, whitepapers, and thought leadership articles. Today, documentation does more than inform users. It also shapes how AI agents, copilots, chatbots, semantic search systems, and LLM-powered assistants understand your product. That’s why I focus on content that is clear for users, useful for teams, and structured well enough for AI systems to retrieve from reliably. What I help companies with User onboarding - helping users get set up and reach value faster Feature adoption - making key capabilities easier to understand and use Help centers and knowledge bases - reducing support load through stronger self-service API and developer documentation - making integrations easier to implement Internal documentation - SOPs, workflows, runbooks, and operational guides Technical blogs and articles - useful content for developers, technical buyers, and product users AI-powered support systems - improving retrieval quality for chatbots and support agents Why clients hire me I build systems, not just pages. I create structured knowledge systems that are easier to use, maintain, and scale. I can write for both users and technical audiences. That includes user guides, API docs, developer references, technical blogs, and product explainers. I make technical content useful, not bloated. Whether it’s a knowledge base article or a long-form blog, my goal is the same: make it clear, practical, and worth reading. I make documentation AI-ready. I help companies structure documentation so tools like Intercom Fin, Mintlify AI, Claude, Cursor, Codex, and other agent-based systems can retrieve and use knowledge more accurately. That often includes improving: Information architecture Structured Markdown Workflow documentation Troubleshooting paths Retrieval-friendly FAQs Machine-readable layers such as llms.txt, skill.md, and other agent-friendly documentation patterns Platforms and tools I work with Documentation / KB Platforms: Zendesk, Intercom, Mintlify, Confluence, GitBook, Document360, Freshdesk, Notion, Help Scout, Guru, Zoho Desk, Eniston, Helpjuice AI / Support Tools: Intercom Fin AI Agent, Zendesk AI, Freshdesk Freddy, semantic search systems, AI-assisted retrieval workflows Technical / Workflow Tools: Markdown, JSON, API documentation workflows, Git-based docs, Google Docs, Canva, Loom, screen recording tools Highlights of my experience I’ve helped companies such as McCain Foods, Phonely, Alternative Payments, Aragorn AI, Energy Robotics, Neword, ENTR Technologies, MenuLogic K12, Solaris Offgrid, Venue Smart, Qonnect, Compliance Scorecard, CodeRabbit, Stream, EloqData, and Cline. Examples of my work: 1. Phonely - built and maintained documentation for workflows, integrations, AI systems, and API usage; structured docs for both users and AI agents 2. Alternative Payments - led a multi-department documentation migration from Google Drive to GitBook across Finance, Sales, Customer Success, and Technical teams 3. Neword - created the Intercom knowledge base from scratch and helped train and optimize Intercom Fin AI Agent through simulations, response reviews, and knowledge gap fixes 4. Solaris Offgrid - worked as a Technical Support Engineer and Technical Writer, owning onboarding docs, support guides, troubleshooting content, and API documentation 5. CodeRabbit, EloqData, Stream, and Cline - wrote technical content covering software development, APIs, DevTools, AI workflows, and product education Services I offer Documentation & Knowledge Bases Help center creation and restructuring Knowledge base architecture User guides and onboarding flows Internal SOPs and runbooks API & Technical Documentation REST API documentation SDK and developer guides Integration and workflow documentation Release notes and technical updates Technical Content Writing Technical blog posts Product explainers Thought leadership content Whitepapers and technical articles AI-Ready Documentation Documentation structured for AI retrieval Support content for chatbots and agents Knowledge base optimization for self-service and AI support If you need someone who can create documentation, knowledge systems, API docs, and technical content/articles that actually helps people understand and use your product, I can help. Let’s turn your product knowledge into something clear, useful, and scalable.

I'm a DevOps Engineer and Cloud Architect helping startups and growing businesses build scalable, secure, and automated cloud infrastructure on AWS. In the past 6+ years, I have helped many businesses simplify their infrastructure through the use of AWS, Kubernetes, Terraform, Docker, and CI/CD. • The main challenges I solve for most businesses include: Unreliable deployments Infrastructure management AWS Cost Reduction Kubernetes Setup and Management Cloud monitoring and observability problems Slow development processes These are some of the challenges that require the expertise of a Cloud & DevOps engineer. Main Cloud & DevOps Stack • AWS Cloud AWS Cloud Architecture Design EC2, VPC, IAM, S3, RDS AWS CloudWatch Monitoring AWS Security and Compliance AWS Cost Optimization AWS Disaster Recovery • Kubernetes & Containerization Amazon EKS Deployments Kubernetes Operations Cluster Upgrades & Maintenance Docker Containers Autoscaling & High Availability Workload Management in Production • Terraform & Infrastructure as Code Infrastructure as Code (IaC) Multi-Environments Deployment Reusable Terraform Modules AWS Infrastructure Orchestration Standardized Environments • CI/CD Automation GitHub Actions GitLab CI/CD Jenkins Pipelines Deployment Automation Release Automation ZDT Deployments • Monitoring & Reliability Prometheus Grafana CloudWatch Log Aggregation Alerting Performance Optimization • Typical Projects AWS Infrastructure Provisioning & Migration Kubernetes (EKS) Cluster Deployment Terraform Infrastructure Orchestration CI/CD Pipeline Deployment DevOps Auditing & Infrastructure Review Cloud Security Hardening Cost Optimization & Infrastructure Tuning Monitoring & Incident Response Setup • Reasons Why Clients Choose Me Solutions built with production in mind Effective communication Scalable, well-organized infrastructure Security-oriented architecture Reliable support Quick responses From full AWS infrastructure to Kubernetes cluster deployment, from Terraform automation to CI/CD implementation, I will help you create scalable and secure infrastructure.

I've been in the IT industry for quite some time now (16 yrs to be exact) and have been working for AU & US MSPs for the past 12 years. Over the years I've accumulated a vast array of experience from a simple new user setup, all the way to Email or Server migrations, either from legacy setup to cloud or even cloud to cloud migrations. Working for MSPs for a while now, I have a good experience with the following technologies: - ConnectWise for Ticketing - IT Glue for Documentation - N-Central + ScreenConnect (ConnectWise Control) for Remote Control access - Kaseya / Atera / Pulseway - Freshdesk among others My strength really is in helpdesk and customer satisfaction. I take pride knowing I've resolved any user issues and concerns. I would love to discuss more how I could be of great help to the company. Shoot me a message and we can discuss the project further. Looking forward to hear from you soon. ▀▀▀ TECH STACK ▀▀▀ RMM ▀ Datto / Automate ▀ Autotask ▀ Atera ▀ Kaseya ▀ Pulseway ▀ Labtech Backup ▀ Veeam ▀ ShadowProtect ▀ Acronis ▀ BackupExec OS ▀ Windows 7/8/10/11 ▀ Windows Server 2012/2016/2019/2022 ▀ Office365 ▀ Azure

I help businesses with cybersecurity operations support, IT troubleshooting, Windows system administration and clear technical documentation. I have 18 years of experience across desktop support, server support, Windows administration, endpoint security, IT operations and cybersecurity. My background includes threat hunting, incident response, SOC alert triage, SIEM/SOAR, EDR/XDR, vulnerability management support, cloud security alerts and security documentation. I am also pursuing a Master’s in Information Security at De La Salle University, which supports my work in cybersecurity research, documentation and security operations. I can help with: - Desktop and laptop troubleshooting - Windows support and system administration - Server support and basic infrastructure operations - Helpdesk / IT support ticket handling - Endpoint security and security tool support - SOC alert review and triage support - Incident report writing and cleanup - Cybersecurity documentation, SOPs, playbooks and tabletop exercise materials - Security operations reporting and executive-friendly summaries - Cybersecurity research and content review My strength is that I can bridge both IT support and cybersecurity. I can troubleshoot technical issues, understand security alerts and explain findings clearly to technical teams, non-technical users or business stakeholders. I do not use or share confidential internal data from previous employers. Any samples I provide are sanitized or created as demo materials. If you need someone with real enterprise IT and cybersecurity experience who can troubleshoot, analyze and document clearly, I can help.

Are IT issues slowing down your business, disrupting your team, or putting your data at risk? I help small and mid-sized businesses stay secure, connected, and productive through reliable MSP-level IT support and system administration. With 5+ years of hands-on experience, I’ve supported remote and on-site teams across Africa, Europe, and North America. 𝐖𝐡𝐚𝐭 𝐈 𝐡𝐞𝐥𝐩 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 𝐰𝐢𝐭𝐡 - End-to-end IT Support & Helpdesk (L1–L3) - System & Network Administration (Windows, macOS, Linux) - Active Directory & User Management - Network setup, migration, and troubleshooting - Cloud & hybrid environments - Security best practices, access control, and system hardening - Ongoing MSP support for remote teams and SMBs 𝗣𝗿𝗼𝘃𝗲𝗻 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 & 𝗿𝗲𝘀𝘂𝗹𝘁𝘀 - Resolved 1,000+ technical issues with fast response times and minimal downtime - Managed long-term contracts (1,200+ hours) with enterprise clients via Upwork - Supported network migrations, VPNs, and infrastructure upgrades - Reduced recurring IT issues through clear documentation and end-user training - Maintained 5-star feedback by prioritizing reliability, communication, and results 𝗧𝗼𝗼𝗹𝘀 & 𝗲𝗻𝘃𝗶𝗿𝗼𝗻𝗺𝗲𝗻𝘁𝘀 𝗜 𝘄𝗼𝗿𝗸 𝘄𝗶𝘁𝗵 Windows 10/11 • macOS • Linux • Active Directory • Microsoft 365 • Google Workspace • VPNs • Cloud platforms • Zoho CRM • Veeva OpenData • Microsoft Office • Remote support tools • ITSM workflows 𝗪𝗵𝘆 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 𝗰𝗵𝗼𝗼𝘀𝗲 𝗺𝗲 ✔ MSP mindset – I don’t just fix issues, I prevent them ✔ Clear communication – no tech jargon, just solutions ✔ Reliable & proactive – issues handled before they escalate ✔ Security-focused – your systems and data come first If you’re looking for a dependable IT professional who can take ownership of your systems and keep your operations running smoothly, let’s talk. 📩 Send me a message and tell me what challenges you’re facing—I’ll let you know exactly how I can help.

⭐⭐⭐⭐⭐ "Jabran was quick to respond, knowledgeable, and always available throughout the project within minutes! I plan to continue working with Jabran for future projects to help our business grow!" ⭐⭐⭐⭐⭐ "Jabran gave me a thorough security audit / vulnerability assessment for my law firm. He was extremely knowledgeable, professional, and helpful. I feel much safer with my business thanks to his great advice on cybersecurity. I can recommend Jabran with the highest confidence. Thank you Jabran!" ⭐⭐⭐⭐⭐ "Great Job Jabran, we hope to outsource your services soon for our monthly software and security protection." ⭐⭐⭐⭐⭐ "Enjoyed working with Jabran. Jabran is very knowledgeable about cybersecurity and data privacy. Our 3 hour project was time and money well-spent for my business. Great resource for small businesses. Will hire again." ⭐⭐⭐⭐⭐ "Jabran is skilled, friendly, and great to work with. I hired him for my business's security needs." Hello and nice to meet you! Looking to get that security compliance completed? Maybe you're burned out with managing cyber security for your small business. Pulling your hair out trying to implement cyber security in your organization, but don't know where to start? 👋I can help! Allow me to introduce myself! I am Jabran, an expert Cyber Security Professional with experience in managing small business IT and cyber security needs. I am well versed in GRC (Governance, Risk and Compliance) and Implementing cyber security tools in organizations A little bit of background on my Education and experience: Bachelors Degree from Illinois Tech in Information Technology & Management Masters Degree from Virginia Tech in Information Technology & Management Certifications: CISSP CISA (In Progress) CompTIA A+, Network+, Security+ My work experience consists of being a Systems Administrator, Cyber Security Engineer, and currently as a Cyber Security Risk Assessor. I have extensive Governance, Risk, and Compliance experience with the following: -Create Information Security policies and standards. Which include, but not limited to: Incident Response Plan, AI Security, Disaster Recovery, Information Security, Access Management, Network Security, Data Protection, Encryption, Third Party/Vendor Management, and more. -Worked with these Information Security Frameworks - NIST CSF, ISO 27001, CIS Controls v8.1 -Worked with these Controls: - NIST 800-53B, CIS Controls v8, ISO 27001 Annex A -Successful testing of controls, implementation and remediation of controls, and communicate with auditors -Conduct Risk Assessments Based off NIST 800-37 and ISO 31000 -Perform third party risk assessments, review vendor reports, maintain a vendor risk register -Answer security questionnaires -Help clients achieve a SOC 2 Attestation Report/ISO 27001 Certification -Enterprise Risk Management: Conduct qualitative and quantitative risk assessments. Calculate Inherent risk, residual risk Here is my IT/Cyber Security Engineering experience: Provide recommendation and consultation on IT - Assisting with choosing IT tools that achieve business goals, how to setup systems, best practices, etc. Working with Microsoft 365: Entra ID, Microsoft 365 Admin, Teams Admin, Exchange Admin, Purview, Microsoft Endpoint Manager, setting up Conditional Access Policies, App Protection Policies, Intune Deployment and Management, Managing Windows Updaets. Deploying and managing PCs physically and in the Cloud. Deploying EDR solutions such as Microsoft Defender, SentinelOne, CrowdStrike, Sophos, MalwareBytes to over 1000 devices. -Deploy SIEMS to 15+ organizations -Implement MFA/2FA within an organization -Setup successful recurring Security Awareness Training Programs using KnowBe4, Cofense, Huntress, etc What my business offers - I can manage cyber security for devices in your organization, which includes: -EDR Deployment and Monitoring -Data Loss Prevention Solutions -Password Management -Security Awareness Training -Patch/Update Management -Cloud Backups -24x7 Security Operations Center -Security Best Practices Does my profile sound like a match for what you are looking for? If so, send me a message and let's get started on securing your organization! Cyber criminals/Attackers/Hackers don't wait, why are you?

Welcome to my Upwork profile! Are you facing urgent issues with your social media accounts? I specialize in fast, secure, and reliable solutions to get your accounts back in working order — professionally and within platform guidelines. Top Services I Offer: 1. Account access support: Lost access to your Facebook profile or Business Manager? I’ll help you regain control safely and efficiently. 2. Page and profile access restoration: Regain control of Facebook Pages, personal profiles, and groups through official procedures. 3. YouTube channel access recovery: Restore access to your YouTube channel using secure and approved methods. 4. Business Manager support: Locked out of your Business Manager? I can guide you through the restoration process. 5. Ad account reinstatement: If your Meta ad account has been disabled, I’ll assist in submitting effective appeals for reactivation. 6. Two-Factor Authentication issues: Facing issues with 2FA login on Meta platforms? I’ll help you resolve access-related challenges. 7. Domain sharing issues: If your website domain is restricted on social platforms, I’ll help you request a review and restore sharing access. 8. Verification support (Blue Badge): Need guidance for Facebook Page or profile verification? I can assist with preparing your request. Additional Services: * Custom ad campaign setup: Launch result-driven ad campaigns tailored to your goals. * Advanced tracking tools: Set up Meta Pixel, Conversions API, and Custom Events to monitor performance accurately. * Improving page reach: Apply proven strategies to boost engagement and organic reach on your Page. Why work with me? * Fast and reliable: I deliver timely, effective solutions without delays. * Clear communication: You’ll receive regular updates and full transparency throughout the process. Let’s work together to resolve your issues and elevate your social media presence. Click “Hire Now with Upwork” to get started — I’m here to help!