I have over eight years of experience in customer service, quality assurance, operations, and leadership. What makes me unique is that I've worked from the front line to a supervisory role, giving me a strong understanding of both daily operations and process improvement. I'm organized, detail-oriented, and comfortable managing multiple priorities while meeting deadlines. My goal is to grow in a long-term role where I can support the team, improve workflows, and make a meaningful impact while continuing to learn and develop professionally.

A skilled customer service representative specializing in appointment setting and client communications. Successfully booked over 30 appointments monthly as an appointment setter for DENTAL, MEDSPA, HEALTHCARE and HVAC businesses; managed outbound calls ensuring high customer satisfaction. Proficient in CRM tools and telemarketing, leveraging these skills to enhance client interactions and service efficiency. Demonstrates expertise in sales, customer service, technical support and scheduling to drive business outcomes.

My name is Rose Ann M. Gonzales from Digos City, Philippines. My friends call me Rose. I am an undergraduate of Bachelor of Science in Chemistry. I transition from working in the laboratory to working in the BPO industry. I was a Technical Support/ Customer Service Representative for Linksys. Aside from providing troubleshooting steps we are also required to sell Linksys product. I was excited about what I learned from training, with the new technology and doing sales. I became Top Performer after 3 months of working. I was able to handle Comcast, a network provider in the US. Swann, the number one brand of Security Cameras in the US, Australia, and the UK. Foscam, also another brand of Security Cameras in the US. I see to it that I can bring home an award from those companies that I work with. I am always awarded as Best in QA and Top Performer. I was also a Customer Service Representative for KOHLS. An Ecommerce store in the US. We process and track orders, handle customer complaints via email, provide chat support and process returns. I got married last 2018 and decided to start working at home. I bought a laptop and set up my work station. I am working now as a lead generator for a credit repair company in the US but I always wanted to become a Virtual Assistant. So I can get more skills I'm attending free training to become a successful VA. I was able to finish Ecommerce, Video Editing, and SEO courses. I want to become a Virtual Assistant because I want to act as a support for my client's business.

🚀 Faster, Smarter, Reliable & More Affordable Customer Support at Scale. 💡 Are you looking for a reliable professional who is a quick learner, highly adaptable, and fully committed to helping your business grow? Are you tired of spending valuable time managing emails , organizing schedules, and handling repetitive administrative tasks? Let me take those responsibilities off your plate so you can focus on what matters most—growing your business. Hi, I'm Jewelt! With over 3 years of experience in Virtual Assistance, Data Entry, and Customer Support, I have successfully helped businesses improve efficiency, enhance customer satisfaction, and achieve their goals. I am dedicated, detail-oriented, and passionate about delivering exceptional results. 💼 Services I Offer ✅ Web Research ✅ Data Entry & Database Management ✅ CRM Management & Maintenance ✅ Customer Support (Phone, Email & Live Chat) ✅ Appointment Scheduling & Calendar Management ✅ Email Management ✅ Administrative & Personal Assistance 💼 Why Work With Me? ✔️ 3+ Years of Virtual Assistance, Data Entry, and Customer Support Experience ✔️ Excellent Communication & Interpersonal Skills ✔️ Fast Learner and Tech-Savvy ✔️ Highly Organized and Detail-Oriented ✔️ Professional, Reliable, and Results-Driven ✔️ Adaptable to New Tools and Processes ✔️ Strong Customer Service Mindset ✔️ Team Player Committed to Long-Term Success 🤝 Let's Work Together! I am available for live calls , email communication, and ongoing support as needed. Response Time: Within 1 hour or less. Feel free to reach out—I’d love to discuss how I can support your business and contribute to your success! Hope, Peace, and Love, Jewelt S.

I have been working as a customer service representative, both on calls and emails, for 3 years already. I have all the necessary skills required as a virtual agent. My adaptability, ability to work with less or no supervision, and diligence are what I am proud of and will consider an asset and advantage to other applicants. I am also easily trained and taught when it comes to new things, which will help me gain new experience to help me do my job well.

I'm an experienced Customer Service Representative specializing in Inbound calls and can also do outbound calls. I've worked with different BPO companies for 6 years and have experience using different tools. I also have experience working in Amazon drop shipping for 2 years . I contact customers through phone calls, emails, and SMS, and I have experienced in Shopify B2B wholesale event supply and specialty linen company. All our clients or customers are from USA and UK. I'm inbound customer service for phone services. I do both inbound and outbound, including sending emails, chats, and text messages to customers for follow-up and tracking orders. I do contact both the supplier and courier as well. My great experience as a Customer Service Representative can assure you that I am 100% comfortable and efficient with my assigned tasks.

I am an expert in addressing customers' issues and resolving their concerns promptly. I can perform daily tasks and can accomplish them within the client's time frames. Able to perform Excel and Microsoft Word-related jobs. Excellent in English communication and good at Writing. I've been working as a Customer Service Representative for a total of 9 years. I have a positive attitude towards work and can ensure that all given tasks are performed professionally.

I have a Bachelor's Degree in English which helped me hone my skills in English. I worked as a customer service representative in a telecommunication company in US wherein I was able to mold my skills in decision-making, creativity, and customer-service skills. This company helps me brush up my communication in English as well.

I have over 15 years experience in customer-oriented service operations which involves email support, help desk and social customer support. I'm a hard worker who always do my best to meet and exceed my customers expectations. Fluent in English and beginners Spanish with the ability to write memo, reports and letters I have a Bachelors degree in Tourism Management and an Associate of Science degree in Hospitality Entertainment and Tourism Management. I'm currently pursing a Post Graduate Diploma in General Management. As part of my professional development I look for challenging but fun and exciting positions that help to market who I am which later lead to growth and development. With my business experiences and great work ethics I'm sure I will make a great addition to your team as we strive to meet and exceed our customer expectations .

I have 6 years of experience in Customer Service assisting U.S. and Australian customers. I was trained at a large Call Center in the Philippines and was one of the Team Leads for 1 year. Communication is my greatest passion and I believe that through fully understanding your customers's needs then we can achieve customer satisfaction. I can provide email and phone support. I have both experienced inbound and outbound support and will make sure that I provide the best customer satisfaction. Throughout the years of my experience as a Customer Service Agent, I have improved my skills and abilities which is very essential to quality customer service like patience, empathy, time management, attentiveness and positive attitude. I know that I will be able to improve my skills more and because of that I am willing to learn to increase my knowledge and ability to provide the best customer service.