⭐ Atlassian © ACM, ACP-100, ACP-120, ACP-300, ACP-400, ACP-420, ACP-600, ACP-620 ⭐ Scrum.org © PSM I, PSPO I ⭐ 8+ yrs ■ High availability and quick response ⭐ 100% 5★ testimonial ⬜ ATLASSIAN © Atlassian Certified Master 🎖 ACP-100 ■ Certified Jira Administrator 🎖 ACP-120 ■ Certified Jira Cloud Administrator 🎖 ACP-300 ■ Certified in Agile Development with Jira Software 🎖 ACP-400 ■ Certified in Jira Service Desk Administration 🎖 ACP-420 ■ Certified in Managing Jira Service Projects for Cloud 🎖 ACP-600 ■ Certified Jira Project Administration 🎖 ACP-620 ■ Certified in Managing Jira Cloud Projects ⬜ SCRUM.ORG © 🎖 PSM 1 ■ Professional Scrum Master 1 🎖 PSPO 1 ■ Professional Product Owner 1 During my past years, I have worked with the Atlassian suite as a: ✅ Business User ✅ Software Developer (Mobile Application) ✅ Project Manager ✅ Atlassian Plugins Developer ✅ Atlassian Administrator ✅ Atlassian Custom Integration (ScriptRunner, Groovy + Python Scripting) ✅ Agile/SCRUM Master I am your BEST value you are looking for !

✅ ENGLISH: IELTS 7.0 ✅ 9+ years experience ✅ Expert in IT Helpdesk, MSP, M365, Outlook, Windows, Printer & Network Support ✅ Fast & Friendly Tech Support for PCs, VPN, VoIP, AD, and more! LET ME BE YOUR TECH DOCTOR !! 🔧 I specialise in diagnosing and resolving IT issues quickly, from email problems to system crashes, software installations, remote access, and everything in between. 💼 What I Can Help You With: ✅Microsoft 365 Admin Center, Outlook, OneDrive, Teams, Exchange Online ✅Windows 10/11, macOS troubleshooting & setup ✅Azure AD, Active Directory, user & group management ✅Device compliance setup via Intune (Endpoint Manager) ✅Remote desktop & VPN setup (TeamViewer, AnyDesk, RDP) ✅Ticketing tools: Freshdesk, Zendesk, Jira, ServiceNow, N-Able ✅Printer & network troubleshooting ✅Basic scripting & automation with PowerShell ✅ CCTV Setup and Troubleshoot 🌟 Why Clients Choose Me: 🔒 Security-aware & detail-oriented 🕒 Fast turnaround & responsive communication 🌍 Experience working with international teams across time zones 🎧 Fluent in English – friendly & professional support 🧠 Bonus: I'm also highly skilled in Monday.com CRM and other productivity tools. 💬 Whether you're a startup needing IT help or an enterprise seeking remote support coverage — I'm here to keep your systems running smoothly. 📅 Available for long-term contracts or hourly projects Let’s connect and solve your IT issues efficiently!

As a Technical Support Specialist for Microsoft, my strengths and skills include: In-depth knowledge of Microsoft software and products, including Windows OS, Office Suite, and Azure cloud services. Excellent problem-solving skills and ability to diagnose and troubleshoot technical issues effectively. Strong communication and interpersonal skills, allowing me to interact with customers and team members efficiently. Ability to work well under pressure and prioritize tasks effectively to meet deadlines. Some of my notable projects and accomplishments include: Successfully resolved over 100 technical issues per week, maintaining a customer satisfaction rating of 95% or higher. Developed and implemented a new customer service training program, resulting in a 25% increase in first-call resolution rates. Completed a Microsoft-certified training program in Azure cloud services, expanding my knowledge and expertise in the field. My education background includes various Microsoft certifications including Windows and Office products. Overall, I am a dedicated and experienced Technical Support Specialist with a proven track record of delivering high-quality customer service and resolving complex technical issues.

🏆 Top Rated WordPress Developer ⏰ 800+ Hours 💼 150+ Jobs Completed 🌟 100% Job Success Rate "Extremely prompt, ethical, knowledgeable, and easy to work with. Was a pleasure - I'd hire him again in a heartbeat!" ★★★★★ "10/10 experience with Aryan. Such a quick and skilled freelancer. Was so responsive and helpful. Could not recommend him enough!" ★★★★★ "Aryan was more than helpful he achieved what I needed in a very quick turnaround and provided a video recording to show what was changed :) Thanking you, will work with you again :)" ★★★★★ "Absolutely incredibly talented and attentive. Without question, we will be using Aryan again. He is brilliant at what he does." ★★★★★ "Aryan did a fantastic job on this project. He went the extra mile to make sure the finished product was exactly as I was hoping for. Highly recommend!" ★★★★★ WordPress Development | Google Workspace / Office 365 Emails | SMTP Setup Expert. 🪄 I'm a Top Rated Unicorn 🦄 Designer and WordPress Developer with 7 years of experience in crafting exceptional WordPress websites. As a WordPress Developer, I am an expert in the Genesis Framework, GeneratePress, Elementor, Bricks Builder, Breakdance, Oxygen Builder, Advanced Custom Fields (ACF), and MetaBox, allowing me to craft websites with precision and creativity using these powerful tools. From petite blogs to expansive corporate platforms, I possess the prowess to adeptly engineer virtually any website design from the ground up or harnessing the capabilities of Theme Frameworks, Gutenberg or Page Builders. 👨‍💻 Imagine your ideas 💡, and I'll bring them to life with dynamic creativity. 🚀 My areas of expertise encompass: 🔥 - WordPress + Genesis Framework ❤️ (Pro) - WordPress + GeneratePress + GenerateBlocks ❤️ (Pro) - Elementor, Divi, Bricks Builder, Breakdance expert. - Figma/PSD/Adobe XD/Sketch/HTML to WordPress. (Pro) - Membership/Courses Website development using MemberPress, LearnDash, LifterLMS. - WordPress Speed and SEO Optimization. 🛡️ - WordPress Migration, Copy and Cloning to another Domain/Server. (Pro) - Domain, Hosting, DNS, SMTP, cPanel/WHM, Cloudflare and Business Email Setup. (Pro) - Newsletter Services like Mailchimp, Mailerlite, Convertkit and Pop-up box integration. - WordPress Security, Site hack, Critial Error, SMTP setup, Troubleshooting and Bug Fixes. - Malware, Hack Removal, WordPress Security, WordPress Migration Expert - Office 365/Outlook Business, Google Workspace, Zoho Business Email Migration and Setup. (Pro) Why Choose me? ☄️ - Expert in WordPress ecosystem. - Lightweight Websites with no Bloat or third party dependency. - Attention to the details. - Critical thinker with problem solving ability. - Advanced WordPress Bug fixes and debugging skill. - Using the best as per the requirement. - I write WordPress Tutorials. - Helped 1,000+ WordPress users. - Tested Hundreds of Themes and Plugins. - Tested 50+ Hosting Services. - Tested 80+ Domain registrars. - Artistic and Creative person. - No False promises. - 100% Transparency. - Lifetime Support and Updates. Background: ❄️ - An Artist who draw. - An Introvert writer. - Technophile. ⚡ My proficiency extends to HTML5, CSS3 (including Flexbox, CSS Grid), PHP, Javascript, WordPress, and SEO. I'm well-versed in cutting-edge technologies and possess extensive familiarity with an array of popular plugins like WooCommerce, Yoast SEO, RankMath, SEOPress, ACF, MetaBox, Pods, Oxygen, and Elementor. My workflow is a blend of simplicity, robustness, and minimalism. I conceptualize website Mockups using Figma and then translate those designs into functional WordPress sites. Progress is methodically tracked through to-do lists, and you can anticipate weekly or bi-weekly updates on project advancement. My ethos is rooted in openness, transparency, and a penchant for fostering continuous communication throughout every project. 🫶 Let's join forces for your upcoming project; I'm eager to get started.

Having worked in technical support, customer service, and virtual assistance for eight years, I assist companies in providing smooth support experiences that increase uptime, client retention, and satisfaction. I have experience working with software, SaaS, telecom, and e-commerce companies. resolving intricate technical problems, optimizing client communications, and maintaining seamless operations. I have continuously maintained my Top Rated status on Upwork while working with teams from both domestic and foreign clients. How Can I Assist You: Technical troubleshooting (software, antivirus, routers, phones, printers, connectivity, and blue screen errors) Tools for CRM and ticketing (Zendesk, Freshdesk, Intercom, Gorgias, Salesforce, HubSpot) Installing cloud backup and configuring antivirus software Support for Amazon FBA and e-commerce (search, listings, customer questions, returns) VA duties in general (email, calendar, reporting, administrative support) Why I Work With Clients: demonstrated ability to promptly resolve technical issues (first-contact resolution >90%) Excellent communication abilities that guarantee clients feel appreciated and supported expertise in upselling, dispute resolution, as well as customer retention Adaptable in terms of software, hardware, and customer service I do more than "fix problems." I assist businesses in reducing attrition, enhancing productivity, and cultivating loyal clientele. Let's get in touch if you're searching for a proactive and trustworthy support specialist.

🌟 IT Specialist with Over 15 Years of Experience in IT 🌟 Hello there! 👋 I'm your trusted IT specialist, and I'm here to bring over a decade of expertise in IT to the table. 🖥️ Let's dive into what I can offer: 🔹 Proactive Maintenance and Monitoring: I've got your servers and workstations covered, ensuring they run smoothly. Plus, I handle backups and antivirus security patches like a pro. 🔹 System Installations: I design, coordinate, and supervise system installations, making sure everything runs seamlessly. 🌟 What Sets Me Apart 🌟 I'm not your average IT specialist. Here's why: 🔹 Multi-Tasking Guru: I excel at multitasking, and I'm a project management whiz. Handling multiple projects under pressure? No problem! 🔹 Innovative Problem Solver: I'm resourceful and results-focused. I love aligning technologies with an organization's performance needs, capabilities, and resources. 🔹 Technical Expertise: My skills cover technical architecture, security, system and network design, and administration. I'm also a top-notch problem solver with strong analytical skills. 💡 🔹 Training and Support: I'm passionate about creating engaging learning environments where employees thrive in the learning and development process. Need help with any of the following? 🚀 🔹 IT Support 🔹 Help Desk 🔹 IT Specialist 🔹 Domain and Hosting setup and Migration 🔹 Services Desk 🔹 Desktop Support 🔹 Microsoft Office 365 🔹 Microsoft Exchange & SharePoint Administration 🔹 Email Migration and New Setup 🔹 Google Workspace (formerly G Suite) Migration to Office365 🔹 G Suite Migration 🔹 Google Workplace Migration & Setup 🔹 Google Business to O365 Migration 🔹 Setting up Google Workspace 🔹 Migrating G-Suite Accounts 🔹 Azure Active Directory 🔹 Hardware & Software Solutions 🔹 IT Technical & Customer Support 🔹 End-User Support 🔹 Network & System Configuration 🔹 Windows & Mac OS 🔹 Network Security 🔹 Application Support 🔹 Software/Hardware Installation & Configuration 🔹 Business Analysis 🔹 Technical Support 🔹 Client Relations 🔹 Microsoft Servers 2008/2012 🔹 GSuite to M365 Migration 🔹 Office 365 to Google Apps Migration 🔹Configuring Domain and Google Mail - G Suite Basic 🔹 Migrating Existing Siteground Email to New Google Email 🔹 Email O365 and IT Support 🌟 Technologies at My Fingertips 🌟 I'm well-versed in: 🔹MDM 🔹Intune 🔹SCCM 🔹Microsoft, O365 🔹Azure, AWS 🔹G Suite Administrator 🔹 Microsoft Exchange Server 🔹 DNS Configuration 🔹 Email Communication 🔹 Microsoft Outlook 🔹Windows 🔹Mac, IOS 🔹CyberSecuirty 🔹 Email Technical Support 🔹 Office 365 🔹 Google G Suite 🔹 Google Workspace 360 IT Expert: Your Ultimate IT Tech Support Solution 🔧💼 Ready to take your IT experience to the next level? Let's connect and get things done! 🚀🌐

I help small businesses get their technology under control. For more than a decade I have been the go-to person for everything from Microsoft 365 migrations and server fixes to day-to-day IT support, security improvements, and modern WordPress websites. If your systems are messy, outdated, or held together by guesswork, I clean them up and make them work the way they should. I have worked across nearly every part of IT: systems administration, user support, Microsoft 365, cloud services, Windows Server, networking, documentation, onboarding and offboarding workflows, website builds, and general troubleshooting. Clients come to me because they want someone who can figure things out quickly, communicate clearly, and take ownership without being micromanaged. What I deliver I set up, fix, or maintain the core technology your business depends on. That includes Microsoft 365 configuration, tenant cleanup, email migrations, Windows Server support, Active Directory issues, Intune policies, device setup, security improvements, and everyday IT support. I also build clean, modern WordPress websites for service businesses that want a simple, reliable online presence. How I work I explain things in plain language, I work efficiently, and I take the time to understand how your business actually uses its tools. Most of my career has been spent supporting real companies, not just doing freelance tasks, so I understand the difference between a quick fix and a stable long-term solution. If you want someone who is reliable, easy to talk to, and able to take on a mix of IT and web projects without confusion or drama, I would be glad to work with you. Note about my Job Success Score: Upwork currently calculates my score from only two recent contracts, so it doesn’t reflect my full history or the long-term clients I’ve supported with great outcomes. I’ve spent most of the past few years working off-platform, which means older positive feedback is not included in the score. My work ethic and reliability have not changed, and I’m always happy to demonstrate the quality of my work through recent examples or a short trial task.

🚀 Expert Virtual Assistant, Customer Service & IT Support Specialist – Streamlining Your Business Operations | 🎖️ Top-Rated Freelancer 💼 2,000+ Hours Worked 📅 7+ Years of Proven Expertise 🎓 BSc (Hons) in IT & MSc in IT Project Management – Teesside University, UK 👋 Hi, I’m Mo — Your Virtual Assistant, Customer Service & IT Support Expert! With 7 years of experience, I provide comprehensive support to businesses and entrepreneurs, blending administrative efficiency, outstanding customer service, and IT expertise. From organizing your workflow to troubleshooting technical issues and ensuring your systems run smoothly, I’m here to streamline your operations and help your business thrive. Let’s work together to enhance productivity, improve customer satisfaction, and tackle those tech challenges head-on! 🔧 What I Can Do For You 📝 Virtual Assistant Services • Email & Calendar Management – Streamline your communications, manage appointments, and set reminders so you never miss a beat. • Data Entry & Organization – Accurate and efficient data entry for CRMs, spreadsheets, and project management tools. • Document Prep & Research – Preparing detailed reports, conducting research, and optimizing your documents for maximum impact. • Social Media Management – Scheduling posts, responding to customer inquiries, and managing your online presence. • Travel Arrangements – Handling bookings for flights, hotels, and transportation to ensure smooth travel experiences. • Project Coordination – Keeping projects on track by managing deadlines, tasks, and workflows. 🤝 Customer Service Expertise • Multichannel Support – Providing customer support across email, chat, and phone to match your clients’ preferences. • Fast Issue Resolution – Resolving technical and non-technical issues with professionalism and efficiency. • CRM Mastery – Proficient in platforms like Zendesk, Freshdesk, Salesforce, and HubSpot to manage customer relations. • Order Management – Managing customer orders, shipping, returns, and refunds to maintain seamless operations. • Onboarding & Training – Guiding new customers through the setup and usage of your product or service. • Quality Assurance & Feedback – Ensuring a top-tier customer experience and collecting actionable feedback to improve services. 💻 IT Support Services • Tech Troubleshooting & Support – Offering remote assistance for software, hardware, and connectivity issues. • System Setup & Configuration – Setting up new systems, networks, or devices to ensure everything is running smoothly. • Cloud Solutions Support – Assisting with cloud storage and application setup for secure, efficient work environments. • Software Installation & Updates – Installing software, ensuring updates are up-to-date, and resolving any compatibility issues. • Data Backup & Recovery – Ensuring your data is regularly backed up and recovering lost data when needed. 💻 Tools & Technologies I Use • Admin Tools: Google Suite, Microsoft Office, Notion, Trello, Asana • Customer Support Platforms: Zendesk, Freshdesk, Salesforce, HubSpot • IT Support Tools: TeamViewer, AnyDesk, RemotePC, Google Admin Console • Cloud Services: Google Drive, Dropbox, OneDrive, iCloud • Communication Tools: Zoom, Slack, MS Teams, Google Meet • Time Management Tools: Toggl, Clockify, RescueTime 💡 Why Clients Choose Me ✅ Speed & Precision – I handle tasks with a quick turnaround, ensuring you can stay focused on growing your business. ✅ Clear Communication – Friendly, clear, and professional communication tailored to your needs. ✅ Quick to Learn – I adapt easily to your tools, processes, and systems to help you stay ahead. ✅ Customer-Focused – I prioritize providing outstanding support that makes customers feel valued and cared for. ✅ Proactive IT Support – I identify potential technical problems before they become obstacles, keeping your systems and business running smoothly. 📈 Ready to Take Your Business to the Next Level? From streamlining your admin tasks to providing expert customer service and offering IT support when you need it most, I’m here to make your workload lighter and your business more efficient. 📬 Let’s Connect! I’d love to discuss how I can help you with your specific needs—whether it’s boosting productivity, improving customer experience, or resolving tech issues.

Whether you need: • A custom web application for your business • A cross-platform mobile app (iOS & Android) • IT infrastructure setup and support • WordPress site development or migration • AI-powered website with intelligent features built in • Workflow automation to save time • Emergency technical troubleshooting • An AI chatbot to handle customer inquiries I bring enterprise-level expertise with the personal attention of a dedicated professional. With 8+ years of experience and cutting-edge AI certifications, I bridge the gap between traditional IT infrastructure, modern web & app development, and artificial intelligence applications. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ WHAT MAKES ME DIFFERENT ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ✅ AI-First Approach: I don't just build websites and apps — I integrate intelligent automation that saves you time and money ✅ Real Business Impact: My AI chatbot reduced client support tickets by 40% in the first month ✅ Full-Stack Capability: From servers to AI APIs to mobile apps, I handle the complete technology stack ✅ Enterprise Experience: Previously worked at Automattic (WordPress parent company) serving thousands of clients ✅ Always Available: Saskatoon-based, fluent in English/French, responsive within hours ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 📱 APP DEVELOPMENT ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ • Cross-platform mobile apps (iOS & Android) using React Native/Expo — one codebase, two platforms • Custom web applications built in React or Next.js • AI-powered apps with integrated chatbots, smart search and automation • In-app payments via Stripe, RevenueCat and PayPal • Push notifications, real-time data and offline support • Published to App Store and Google Play ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🌐 WEBSITE DEVELOPMENT ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ WordPress Development • Custom themes and plugins — no page builder bloat, clean PHP and ACF • WooCommerce stores with intelligent product recommendations • Site migrations, security hardening, performance optimisation • Ongoing maintenance and support (50+ WordPress sites built) AI-Integrated Websites • Websites with built-in AI chatbots for lead capture and support • Smart search powered by vector embeddings • Personalised content and product recommendations • Automated content pipelines (blog, SEO, social) Full-Stack Applications • React/Next.js web applications • REST API development and integration • Database design (MySQL, PostgreSQL, MongoDB, Vector DBs) • Progressive Web Apps (PWAs) that work offline ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🤖 AI & AUTOMATION SERVICES ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🤖 AI Chatbots & Virtual Assistants • Custom chatbots that handle FAQs, bookings, and lead qualification 24/7 • RAG (Retrieval Augmented Generation) systems that answer questions using your company docs • Multi-language support and natural conversation flows • Integration with your existing CRM/tools 📄 Intelligent Document Processing • AI-powered contract analysis and key information extraction • Automated data entry from PDFs, invoices, and forms • Document classification and routing • Content summarisation for reports and research ✍️ AI Content & Communication Tools • Automated email response generation • SEO content creation and optimisation • Social media post generation • Marketing copy that converts 🔗 Workflow Automation • Multi-agent AI systems for complex business processes • API integrations connecting your tools (Zapier, Make, n8n, custom) • Automated reporting and analytics • Smart notification systems ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🛠️ IT SUPPORT & INFRASTRUCTURE ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ • Office 365 administration (user management, Teams, SharePoint, Exchange) • Active Directory and Azure AD setup/migration • Network troubleshooting and security configuration • Hardware/software support (Windows, Mac, Linux) • Server administration and virtualisation (VMware, cloud platforms) • Remote desktop solutions and VPN setup • DNS, SPF, DKIM, DMARC and email deliverability configuration • Cloudflare setup and management ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Let's build something great together!

Bachelor of Engineering in Electronics and Telecommunication with 20 years of experience across Firewalls, Networking, VoIP, Wireless, Datacenter, Servers, and related technologies. Security: Cisco ISE, Cisco Firepower, Cisco ASA 5500, Cisco Meraki, Palo Alto, Check Point, Sophos, FortiGate, Dell SonicWall, Juniper, PFSense, Rapid7, WatchGuard, Barracuda SIEM: SolarWinds, Wazuh, Splunk Networking: Cisco, HP,/Aruba, Brocade, Juniper, Zylex, MikroTik, GPON/EPON, Ubiquiti, Microtik VoIP: Cisco, Avaya, Asterisk, FreePBX, 3CX, Microsoft Teams, Grandstream, Fusion PBX Wireless: Cisco, Ubiquiti, Mojo (AirTight), Aruba Video Collaboration: Cisco TelePresence MX200/300/SX20, TelePresence Server, TelePresence Conductor, Avaya Scopia XT Data Center: VMware vSphere 7.x, Cisco UCS, Microsoft Hyper-V, Citrix XenServer, Oracle VirtualBox Applications: Microsoft SCCM, MS SQL Server, WSUS, RADIUS Server, Squid Proxy Server, KeePass, WordPress, Intune Cloud Platforms: Office 365, AWS, Google Cloud Platform, Microsoft Azure Storage: NetApp, Western Digital, Synology Routing Protocols: OSPF, EIGRP, BGP, RIP Network Tools: Wireshark, SolarWinds, NetFlow, PRTG, Cacti, Scrutinizer, LogZilla, Wazuh Operating Systems: Windows Server 2012/2016/2019, CentOS, Ubuntu