I provide simple, proven solutions to align business processes, giving you a fully-functioning company. Stop wasting time and getting poor results. Get an outcome-focused, efficient, effective solution. As a project manager, I deliver succinct, ROI-driven solutions based on your needs, keeping your teams organized and focused. One-stop-shop: With an MBA, a PMP and multiple roles both abroad and in the U.S. as a Project Manager, your company will benefit from a global understanding of growth and innovative solutions planning. I've worked with clients in Banking, Communications, Healthcare, Military, Intelligence, and NATO. Each one has their own set of constraints and rules to follow, and each one was looking for innovative solutions, for ways to reduce costs and to be more efficient, whether using existing resources or building all new systems and operations. Get an honest and clear picture or what's possible. Not every software or system is perfect for you and your style of communication; we (you and I) take out the guesswork by finding your exact needs and how you work best to develop a durable solution that fits with how you, your team, and your company work. My years in the Navy, pursuing an MBA, becoming a certified PMP, and ultimately, running my own businesses have taught me valuable lessons in communication, leadership, and operations. Outside the box thinking is my specialty, let’s find the best solution for your geographically dispersed team. Services offered: Project management, systems diagnosis and implementation, needs assessments, team restructuring, stop-gap hiring. Tools used: Microsoft Teams, Base Camp, Asana, Trello, Gsuite, Sharepoint, MS Publisher, PowerPoint, Adobe CS, Various LMS software, I look forward to learning about you and your team’s needs and working with you to create an effective, efficient solution.

Fractional COO and Strategy & Operations consultant with 10+ years at EY and Deloitte, delivering transformation programmes for Fortune 1000 clients — Ferrari, Sky, Pirelli, Enel, Stellantis, MSC Cruises — and now applying that same rigour to SMBs and scaling businesses. My work spans the full arc from strategy to execution: operating model design, CRM and RevOps, programme and project management, AI-enabled workflows, and business process automation. I don't hand off a deck and disappear — I build the systems, run the rollout, and make sure things actually work. What makes my profile unusual is the combination. I've led a €4B revenue pipeline at Deloitte Europe, managed 30+ vendor ecosystems at Enel, driven a global Salesforce rollout across 6 countries per month at Pirelli, and operationalised a machine-learning Next Best Action engine for Ferrari's dealer network — before LLMs made AI mainstream. On the SMB side, I've built full operating backbones from scratch: CRM, order management, inventory, invoicing, automation, and reporting, all integrated and running. Core areas I work across: - Fractional COO / Head of Operations — operating model design, KPI systems, founder dependency reduction, process clarity, and scalable execution infrastructure - CRM & RevOps — Salesforce, HubSpot, Airtable, pipeline architecture, lifecycle governance, adoption, and reporting - Project & Programme Management — cross-functional delivery, stakeholder governance, transformation roadmaps, and structured execution under complexity - AI Automation & Workflow Systems — agentic workflows, voice AI, Make, n8n, Zapier, AI-integrated operations, and no-code/low-code systems - Strategy & Business Planning — P&L modelling, business cases, market analysis, operating leverage, and value creation roadmaps If you need someone who can think strategically and build operationally — without switching between two separate people — that's exactly where I work.

I’m a Fractional COO and Operations Strategist with 15+ years of experience building the structure, teams, and systems that allow founders to scale without burning out. I turn scaling from a scramble into a system. 🚀 HOW I HELP • Do a full operational audit so we know exactly what’s working, what’s not, and what to fix first • Take what’s in your head and turn it into documented workflows, SOPs, and a rhythm the team can run with • Hire and onboard the right people, set clear roles, and create accountability so you’re not managing every detail • Set up systems that cut out repetitive work and give you visibility into what’s happening without chasing updates • Lead big projects from idea to done — making sure the results stick, not just look good in a launch week 📈 RESULTS I’VE DELIVERED • Cut client onboarding from 3–4 weeks to 2–3 days by reworking and automating the process • Grew a team from 4 to 12 with clear roles, leadership layers, and a reporting structure that worked • Built a full SOP library and tracking system so new hires could get up to speed fast without constant hand-holding • Rolled out a global HR system across 20 locations and 8 regions, meeting compliance requirements and tight deadlines 🛠 BONUS EXPERTISE While I cover all areas of operations, I also have deep experience implementing HR systems like HRIS and ATS. I make sure the tools actually fit the business and the team — not the other way around. If you want your business to run smoothly without you holding it all together, I can help you get there. 💼 EXPERIENCE 🚀 FRACTIONAL COO | HR CONSULTING FIRM Brought in to prepare the business for scale. • Conducted a full operational audit and created a step-by-step growth roadmap • Automated client onboarding, reducing turnaround from 3–4 weeks to 2–3 days • Built a centralized SOP library and tracking system for all departments • Scaled team from 4 to 12 with clear roles, leadership layers, and accountability structures • Implemented finance tracking for real-time cashflow visibility, enabling faster decision-making 📈 OPERATIONS LEAD | ECOMMERCE BRAND Hired to streamline operations for a growing product-based business. • Standardized workflows for product launches, marketing campaigns, and fulfillment • Integrated inventory, order management, and customer service platforms to reduce delivery errors by 26% • Hired and trained cross-functional team members, cutting founder workload by 20 hours per week 🛠 HR SYSTEMS IMPLEMENTATION SPECIALIST | GLOBAL ORGANIZATION Led BambooHR implementation across 20 worldwide locations in 8 regions. • Aligned configuration with regional compliance and operational requirements • Managed stakeholder communication across executive teams and regional directors • Met aggressive implementation timeline without sacrificing adoption or accuracy 🤝 PROGRAM & PROJECT MANAGER | INSIGHT DATA SCIENCE Supported program operations for a global fellowship program. • Streamlined program setup and execution for 4 annual cohorts • Created centralized resource hub, program calendars, and session tracking tools • Improved prep and execution timing for each cohort through process refinement 📢 READY TO SCALE WITHOUT THE CHAOS? If you’re ready to grow your business without getting stuck in the weeds, I can help you build the structure, systems, and team to make it happen. Send me a message and let’s talk about how we can get you out of the day-to-day and back to leading your vision.

🚩 Most businesses don’t have a lead problem rather they have a systems problem. 🚀 I Help Founders Turn Chaotic Operations, Disconnected Tools, And Inconsistent Revenue Into Structured, Scalable Business Systems. 📌 I help founders turn messy operations, disconnected tools, and inconsistent revenue into structured business systems. ⭐️ Over the past 15+ years, I’ve built revenue, automation, CRM, and operational infrastructures for coaching companies, marketing agencies, and multi-million dollar eCommerce brands, managing teams of 200+ people globally. 👇 Recent implementations include: • A GoHighLevel marketing & sales system generating $250K in the first 30 days • Operational systems for 7–8 figure eCommerce brands • Automation architecture connecting CRM, support, marketing, and operations 🚩 The Reality Most Businesses Face • Most companies don’t fail because of marketing. • They fail because systems are missing. • Leads are generated but not followed up. • Teams work hard but lack structure. • Tools exist but nothing is connected. • Founders become the bottleneck. ⭐️ That’s what I solve. I design and implement complete marketing, sales, and operational systems that allow businesses to scale without chaos. ⭐️ The Systems I Build I help businesses implement: • Lead Generation Funnels • CRM Pipeline Infrastructure (GoHighLevel) • Email & SMS Automation Systems • Sales Operations Frameworks • SOP Libraries & Operational Workflows • Project Management Systems (ClickUp / Asana) • Automation Architecture (Zapier / n8n) • Customer Support Systems (Gorgias) • KPI Dashboards & Reporting • Hiring, Onboarding & Team Accountability Systems These systems connect Marketing → Sales → Operations → Execution into one scalable framework. ⭐️ Signature Services 1. Operations & Business Systems Architecture Designing operational infrastructure that removes founder bottlenecks. Includes: • Operations Audit • SOP Libraries • Workflow Architecture • KPI Dashboards • Execution Systems Outcome: Structured operations and accountable teams. 2. GoHighLevel Revenue System Implementation Complete setup of a marketing and sales engine inside GoHighLevel. Includes: • Funnel Architecture • CRM Pipelines • Email & SMS Automation • Client Onboarding Systems • Membership & Course Infrastructure Outcome: Automated lead → sales → onboarding systems. 3. eCommerce Operations & Automation Systems Infrastructure for multi-million dollar Shopify brands. Includes: • Operations Audit • Supply Chain & Vendor Systems • Customer Support Infrastructure • Fulfillment Workflow Optimization • Automation Between Marketing & Operations Outcome: Efficient eCommerce operations that scale. ⭐️ Engagement Model Most clients start with: • Operations Audit & System Design (2–4 weeks) • Implementation & Automation Buildout (4–12 weeks) • Ongoing Fractional COO / Operations Leadership This helps businesses transition from founder-dependent execution to structured growth. ⭐️ If We Work Together You should expect: • Clear Systems And Documentation • Strong Accountability Structures • Scalable Operational Infrastructure • A Business That Runs Without Constant Founder Intervention If you’d like, share a brief overview of your business and current challenges. 👇 Message me and I’ll share my full portfolio and implementation case studies. Engr. Abdul | Your Director Operations / COO / Operations Architect

I’m a senior operator with 15+ years running complex retail and ecommerce businesses, including COO / EVP Operations for a $100M+ multi-brand ecommerce portfolio and VP roles inside a $1.5B omni-channel retailer. I help leadership teams restore control by making the economics of the business legible again and embedding discipline into how decisions get made. I’m most effective when: -Inventory exposure is growing faster than confidence -Cash is tightening despite topline results -Forecasts exist but aren’t believed -The organization is active, but the system isn’t improving -What I do is not tactical optimization. I rebuild the operating machinery. That typically includes diagnosing inventory health at the SKU and portfolio level, resetting buy logic and escalation thresholds, rebuilding forecasts and purchase models so guardrails are enforced by the system, and establishing a weekly and monthly operating cadence that forces tradeoffs into the open. Margin protection, cost structure, and fulfillment realities are addressed as part of the same system, not in isolation. I work across Amazon, DTC, wholesale, and omni-channel environments, and I’m often brought in during periods of instability: rapid growth, post-acquisition integration, or early signs of cash stress that leadership wants to address before they become acute.

I am Julie, a Fractional COO and merchandising strategy leader for retail, CPG, beauty, fashion, home, and consumer brands. I help founders and growth-stage brands grow more profitably through sharper assortment, pricing, and operations. I bring 25 years of merchandising leadership, more than 1.5 billion dollars in P&L ownership, and over 200 annual product launches. I spent my career as a senior merchandising and operations leader inside consumer brands, including Bath and Body Works, Restoration Hardware, Calypso St. Barth, Abercrombie and Fitch, Club Monaco, and Delia's. I co-founded Plan and Pivot Collective with Carolyn MacBain-Waldo, who leads merchandise planning and inventory management, so clients get both strategic and financial depth. As a Fractional COO, Chief Merchant, or Integrator, I own assortment and product strategy, merchandising operations, KPI design, and scalable retail growth playbooks. My merchandising strategy work covers assortment planning, line planning, key item distortion, white space optimization, SKU rationalization, and product architecture built for your brand, customer, and margin. My go-to-market and growth strategy work covers market entry, channel strategy across DTC, e-commerce, wholesale, retail, and Amazon, launch calendars, brand positioning, and retention. My inventory management and demand forecasting work covers open-to-buy, allocation, seasonal planning, sell-through analysis, and replenishment. My pricing and margin work covers pricing strategy, costing, vendor development, private label conversion, and markdown optimization. Recent client results include accelerating go-to-market by 6 months for a consumer-product startup, cutting missed deadlines by 40 percent for a fashion brand, and improving margin by 15 percent for a beauty founder through pricing and SKU optimization. Earlier in my career I led a 3 billion dollar business at Bath and Body Works, turned around a 1.5 billion dollar body-care division with three consecutive years of comp growth, drove 10 to 25 percent comp growth across 200 to 400 million dollar categories at Restoration Hardware, and expanded margins by 600 basis points at Calypso St. Barth through private-label sourcing. Every engagement is built for your brand, customers, and stage. I am a management consultant who executes rather than advises from a distance, working alongside your team to reset assortments, build go-to-market plans, and align merchandising strategy with financial goals. If you need a Fractional COO, merchandising strategist, or Fractional Integrator for your retail, DTC, or CPG brand, I would love to hear what you are building.

I run an Operations Team, built like co-founders, and a Fractional COO firm for B2B service businesses. Through my company, we fix broken systems, scale client acquisition and lead generation, and build the operational infrastructure companies are missing to grow comfortably without burning out founders or teams. I’ve worked with 180+ B2B businesses, helping pull companies back from the edge of bankruptcy, build strong foundations to reach the next revenue level with confidence, build and train internal teams, reduce client churn, and increase client capacity and total client count. Our work includes: - Designing and implementing scalable operations systems - Fixing delivery bottlenecks and internal workflows - Building SOPs, scorecards, and leadership dashboards - Supporting hiring, onboarding, and team structure - Creating clarity across sales, delivery, and execution - Client acquisition and lead generation systems - Software and systems setup We start with a 7-Day Free Trial, where we identify and solve any operational bottleneck so you can experience our support before committing. We do all of this to save you time, save you money, and help you make more money, so you can focus on what you actually enjoy doing.

You’ve built a strong founder-led business — but growth is still running through you. I help scaling founders remove founder dependency, build operational capacity, and create the business architecture needed to grow without chaos. As a Fractional COO and Strategic Operations Partner, I work with founders whose business is already working — but the delivery, team, decisions, systems, and leadership rhythm have not yet caught up with the level of growth they’re trying to hold. Fractional COO | Strategic Operations Partner | Upwork Expert-Vetted | Top Rated | $200K+ Earned | 90%+ Job Success Most of my clients come to me when growth has started to expose the cracks behind the scenes. The business is making money. The clients are there. The opportunity is real. But the founder is still too involved in every decision, every delivery issue, every team question, every client escalation, and every moving part. That is founder dependency. And it is usually not solved by hiring another assistant, adding another tool, or writing another SOP. It requires stronger business architecture. I help founders build the operational capacity required to scale. Together, we may work on: • Founder dependency and bottleneck removal • Business architecture and operating model design • Team roles, decision rights, and accountability • Delivery systems, SOPs, and client experience • KPI dashboards and visibility systems • Pricing, packaging, retention, and margin improvement • Leadership rhythm, operating cadence, and calm CEO decision-making • Strategic priorities and execution systems for the next stage of growth This is not surface-level strategy. It is the work of making the business easier to run, easier to lead, and less dependent on the founder carrying everything. CLIENT RESULTS INCLUDE: • 10–15+ hours/week freed from day-to-day operations • Stronger execution without constant founder involvement • Clearer team ownership and decision-making • Improved margins through simpler, more effective systems • Increased revenue through better pricing, positioning, delivery, and operational clarity • A business that feels structured, calm, and back under control RECENT CLIENT WORK: • Helped a scaling mental health practice remove operational bottlenecks, improve decision-making, and prepare the business for acquisition • Supported a construction business through operational restructuring, KPI visibility, and a 28.6% revenue increase within 4 months • Partnered with a data analytics agency to strengthen sales, leadership, and scalable delivery foundations • Helped a creative agency move from reactive delivery into a clearer operating structure • Supported SaaS, consulting, agency, wellness, construction, community, and expert-led businesses through growth-stage complexity HOW I WORK: Assess We identify what is actually breaking under scale: founder dependency, delivery drag, team confusion, unclear decision rights, weak visibility, pricing strain, or operational complexity. Architect We design the business architecture: roles, responsibilities, rhythms, systems, priorities, KPIs, and decision flows. Align We create the leadership and execution structure needed for the founder and team to operate with more clarity and less reactivity. Accelerate We implement what matters most so the business becomes calmer, stronger, and more scalable. WHO THIS IS FOR: This is a strong fit if: • You are a founder, CEO, consultant, agency owner, or expert-led business owner • Your business is around $500K–$5M+ revenue • Growth is happening, but it still depends too heavily on you • You want strategic ownership, not task-based support • You need someone who can see the full business model, not just isolated operations • You are ready to build the structure for your next stage of scale This is not a fit if: • You are looking for a VA, OBM, admin support, or task-based project manager • You only want someone to “write SOPs” without addressing the business model underneath • You are very early-stage and still validating your offer • You want low-cost execution rather than strategic partnership • You want coaching without operational change ABOUT ME: I bring 20 years of experience across finance, strategy, operations, consulting, and founder advisory. I have built my own 7-figure consulting business, worked with founders and CEOs across multiple industries, and generated around $300K through Upwork while being recognised as Expert-Vetted / Top 1%. My strength is seeing the full system: business model, delivery, operations, leadership, decision flow, team capacity, pricing, and growth strategy — then simplifying it so performance becomes sustainable. If your business is growing but still depends too heavily on you, let’s start with a focused strategy conversation.

Looking for a business management consultant or project consultant to help you understand your business problem and solve it to systematize your growth? As a fractional COO and Integrator, I have helped design and implement systems and processes using EOS, OKR, V2MOM, and other frameworks. This includes managing business goals by aligning them with KPIs and ensuring teams align theirs with company objectives. A crucial part of this work is creating a culture of accountability, communication, and team building with clear direction that enables results. I oversee process architecture by auditing existing systems, creating operations plans, and implementing solutions that integrate cloud platforms and automation. My role also includes training teams, drafting SOPs, managing CRMs, sprints, and project lifecycles, maintaining VoIP and communication tools, and managing bookkeeping, calendar oversight, reporting, and agreements. In addition, I handle compliance for LLCs, S-Corps, and other entities, including payroll obligations and filings, while ensuring contracts, licenses, and other regulatory matters are met. When it comes to solutions and decision-making, design thinking guides my work. As a process architect, I optimize workflows by auditing current processes, identifying risks and gaps, and proposing solutions that fit client needs. I prepare requirement specifications, build organizational structures, and create operational plans. I implement cloud-based tools and automation to streamline workflows, document SOPs where none exist, and ensure teams are properly trained. My approach is hands-on and grounded in design thinking to ensure solutions are both practical and sustainable. Being a CPA and FCCA, I am well-versed in full-cycle accounting. I have prepared budgets, forecasts, and financial models for decision-making, and have built reports for senior management on sales, pricing, and spending strategies. I also prepare cash flow forecasts, commission reports, and other analyses that allow businesses to make data-driven decisions. As a project management consultant, I have implemented solutions like ClickUp, Asana, Jira, Wrike, Smartsheet, Notion, Todoist, Trello, and Venngage. I create detailed project plans, work-back schedules, RACI charts, and sprint plans. My work includes organizing daily standups, auditing processes, drafting SOPs, building operational plans, and preparing requirement specifications. I have also designed and implemented MS SharePoint sites, integrated them with Power BI for reporting, and built ticketing systems using Jira. Additionally, I’ve worked with CRMs such as Teamwork, Bitrix24, Capsule, Pipedrive, and HubSpot to optimize pipelines and improve customer management. I have also organized webinar summits for coaches and influencers, managing everything from lead generation, list building, system design, tool implementation, guest communications, content creation, and nurture sequences. Skills: - Design thinking, Strategic planning, Process architect - Developing and automating systems, processes and workflows - Financial Management and corporate compliance - Running Online Webinar Series / Summits - Managing technical and administrative activities using the tools mentioned below Tools I use: Project Management Tools - Clickup, Asana, Wrike, Jira, Smartsheet, Todoist, Trello, Process Street, Notion, Basecamp, Venngage Cloud Workspace - Google and Microsoft Suite Integration tools: Make, Pabbly, Zapier CRM - HubSpot, Capsule, SalesForce, Teamwork, Bitrix24, Pipedrive Sales and Marketing tool: GoHighLevel Accounting Tools - QBO, Bill.com, Hubstaff, Wave, Xero, FreshBooks, Suralink, Quicken, Google Sheets, Oracle, Axapta 2009 Calendar Management Tools - Calendly, Acuity Scheduling, Google Calendar, Outlook Calendar, Book Like a Boss Email Clients - Gmail, Outlook, FastMail Communication and Meeting Tools - Slack, Zoom, Skype, Uberconference, Dialup (VoIP) Email Marketing and Automation - MailChimp, Constant Contact, SendFox, Aweber, Active Campaign Website tools: WordPress sites (with Divi, Avada, Thrive and Elementor themes), SharePoint sites (MS Suite) Time Tracking Apps - Hubstaff, Apploye, Harvest, EverHour Surveys and Forms - Survey Monkey, SoGo Survey, JotForm, Typeform, Google Forms Design Tools - Canva, Adobe Photoshop, Adobe Illustrator, Adobe Indesign Social Media Platforms - YouTube, Facebook,- Instagram, Twitter Video Editing: Camtasia, Vyond, Adobe Premier Pro Documentation Tools - DocuSign, HelloSign, Word Doc, Google Doc Cloud File Storage Platforms - Dropbox, Google Drive, Mega.nz Online Course platforms - Teachable, Kajabi Database - MySQL Workbench, Power BI My core strengths include having a problem-solving mindset through design thinking, being very organized to keep everything well-structured, learning new tools and techniques to enhance my skills, and sharing knowledge while delivering the desired results.

I’m a results-driven executive who helps founders turn complexity into clarity and build systems that scale. With 18+ years leading high-impact growth across startups, mid-size firms, and Fortune 500 companies, I’ve served in COO, CFO, and Managing Director roles, bringing deep strengths in operational scaling, financial clarity, and cross-functional execution. Whether you're preparing for a funding round, modernizing operations, or aligning your team for growth, I bring calm, strategic leadership and a builder’s mindset to every engagement. Core Focus Areas 🔹 Fractional COO / CFO for growing businesses 🔹 Business model design, pricing strategy, and cost optimization 🔹 Financial modeling, forecasting, and fundraising readiness 🔹 Strategic planning, go-to-market, and team structure 🔹 Operational cleanup, process mapping, and cross-functional execution Selected Leadership Roles 🔹 Pi Squared – COO/CFO and Product Strategy (Payments Infrastructure) 🔹 Runtime Verification – COO, led 20x revenue growth and $5M VC raise 🔹 Capital One – Site Director, founded digital innovation lab model 🔹 004 GmbH / 004 Technologies – MD, launched U.S. subsidiary and mobile platform What Sets Me Apart 🔹 Executive-level judgment with hands-on adaptability 🔹 Calm under pressure and experienced with complexity 🔹 Strong communication skills, high accountability, I align teams and move fast If you need a strategic partner to bring order to chaos, pressure-test assumptions, or get your operations and finances investor-ready, let’s talk.