I'm flexible, hard-working, dedicated and able to learn new things fast. I can work well independently or as a team and can do multi tasking. I am an experienced customer service representative for 6 years through phone, chat, and email support. *Order fulfillment agent -2 years *Outbound technical support - 1 year *Email and chat support - 3 years

⭐⭐⭐⭐⭐⭐Customer Support | Sales Support | Virtual Assistant | CRM & Operations Specialiste⭐⭐⭐⭐⭐⭐⭐ I am Harris Ken. With over 11 years of experience in customer service and nearly 5 years of remotely supporting global clients, I assist businesses in delivering exceptional customer experiences while ensuring smooth sales and administrative operations. My diverse background encompasses customer support, sales support, lead qualification, CRM management, executive assistance, and operations coordination across various industries, including healthcare, senior living, e-commerce, telecommunications, recruitment, and visa processing. At Caring, I supported families seeking senior living and in-home care by assessing their needs, recommending suitable care providers, managing customer communications through phone, email, and SMS, updating CRM records, and conducting Move-In Mining to verify customer placements and support sales reporting. Additionally, I collaborated closely with internal teams to ensure timely, accurate, and compassionate assistance throughout customers’ care journeys. Throughout my career, I’ve been entrusted with managing customer inquiries, resolving complex issues, maintaining accurate documentation, coordinating follow-ups, and supporting sales teams in achieving their objectives. My previous leadership experience as a Customer Service Operations Supervisor honed my skills in team coaching, quality assurance, KPI management, and process improvement. -My expertise includes: ✅ Customer Support (Phone, Email, Chat & SMS) ✅ Sales Support & Sales Operations ✅ Virtual & Administrative Assistance ✅ Lead Qualification & CRM Management ✅ Customer Success & Account Support ✅ Appointment Scheduling & Calendar Management ✅ Move-In Mining & Customer Verification ✅ Data Entry & Documentation ✅ Escalation & Dispute Resolution ✅ Reporting & Process Improvement Tools I use confidently: 💻 Salesforce 💻 HubSpot 💻 Zendesk 💻 Einstein 360 💻 Citrix 💻 Microsoft Office Suite 💻 Google Workspace 💻 Slack 💻 Microsoft Teams 💻 Zoom 💻 Canva 💻 Shopify I pride myself on being reliable, detail-oriented, adaptable, and proactive. Whether you need someone to support your customers, organize your operations, manage your CRM, or assist your sales team, I'm committed to delivering high-quality work with professionalism and care. Let's work together to help your business grow while providing an outstanding experience for your customers.

If your business depends on happy customers, then having the right person handling communication makes all the difference. I’m a customer service professional with over 4 years of experience helping businesses manage client interactions, resolve issues quickly, and maintain a strong, positive brand image. My goal is simple: make every customer interaction smooth, professional, and worth coming back for. I don’t just respond to messages I take ownership of conversations. Whether it’s answering questions, handling complaints, or guiding customers through a process, I focus on clarity, patience, and finding the best solution without delays. I’m confident communicating across phone, email, live chat, and social media, and I know how to adjust my tone depending on the situation whether it’s calming an upset customer or assisting someone ready to make a decision. My tools includes: ✅️ Salesforce ✅️ Hubspot ✅️ Zoho ✅️ Freshsales ✅️ Zendesk ✅ Gorgias My skills includes: ✳️Customer support ✳️ Phone and email support ✳️ Social media management ✳️ Time management ✳️ Conflict resolution ✳️ Multitasking Throughout my experience, I’ve supported businesses in industries like e-commerce, SaaS, and telecommunications, assisting with order issues, technical concerns, billing questions, and general support. No matter the task, I aim to resolve issues efficiently while leaving customers satisfied. I’m reliable, detail-oriented, and easy to work with, and I take deadlines and responsiveness seriously especially in roles where timing matters. If you’re looking for someone who can represent your business professionally and keep your customers well taken care of, I’m ready to step in and help.

To obtain a position that will enable me to use my skills, educational background, and my ability to work well with other people. Also, I want to be part of the success in an environment of growth and excellence I've been a consistent top performer to our company as well

Customer Service Representative | Virtual Assistant | CRM & Email Support Specialist Are you looking for a dependable and professional Customer Service Representative who can deliver exceptional support and keep your customers satisfied? I am a dedicated Customer Support Specialist with experience providing high-quality service across phone, email, and live chat. My goal is to enhance your customer experience, improve response times, and build long-term customer relationships. 🔑 Core Skills & Keywords (Optimized for Upwork Search): Customer Service • Customer Support • Virtual Assistant • Email Support • Chat Support • Phone Support • CRM Management • Zendesk • Salesforce • Gorgias • Genesys • Data Entry • Administrative Support • Order Processing • Ticket Handling • Technical Support • Customer Satisfaction • Help Desk Support • Inbox Management • Microsoft Excel • Microsoft Office • E-commerce Support • Problem Solving • Multitasking • Communication Skills 💼 My Expertise: ✔️ Handling customer inquiries via email, chat, and phone support ✔️ Managing CRM tools: Zendesk, Salesforce, Gorgias, Genesys, OneLogin, Bliss 2.0 ✔️ Resolving customer issues efficiently with a customer-first approach ✔️ Processing orders, refunds, and tracking requests ✔️ Providing accurate data entry and administrative support ✔️ Managing inboxes and ensuring timely responses 🌟 Why Choose Me? Strong communication skills (clear, professional, and friendly) Highly organized and detail-oriented Ability to multitask under pressure Fast learner, adaptable to any system or workflow Committed to delivering 100% customer satisfaction I take pride in helping businesses grow by delivering excellent customer service and reliable virtual assistance. 📩 Let’s connect and discuss how I can support your business!

Hi :) Thank you so much for taking the time to visit my profile. Your interest is greatly appreciated! I help Shopify store owners reduce refunds, prevent chargebacks and deliver fast, professional customer support. • Over 4 year of experience in customer service with stong focus on customer satistfaction. I have more than 4 years of experience in customer support, where I’ve helped e-commerce businesses manage their live chat and email support efficiently. I always try to keep things simple and smooth for both the business and its customers by providing fast, accurate, and friendly assistance. 🟢 I help 𝘀𝗵𝗼𝗽𝗶𝗳𝘆 𝘀𝘁𝗼𝗿𝗲 𝗼𝘄𝗻𝗲𝗿𝘀 stay stress free by handling customer emails, shipping delays, and refunds using clear, 𝘀𝗼𝗽 𝗯𝗮𝘀𝗲𝗱 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀 that reduce 𝗰𝗵𝗮𝗿𝗴𝗲𝗯𝗮𝗰𝗸𝘀. 𝗜𝗡𝗗𝗨𝗦𝗧𝗥𝗜𝗘𝗦 𝗜’𝗩𝗘 𝗦𝗨𝗣𝗣𝗢𝗥𝗧𝗘𝗗: • Fashion • Beauty • Skincare • Fitness • Luxury Brands • Healthcare • Dropshipping Stores • High-Ticket Shopify Brands • DTC eCommerce Stores ► 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜 can do: • Email support and Chat support • Shopify Store Support • Handling order-related issues through Shopify (e.g, cancellation , return , exchnage ) • Order processing, tracking, and modifications • Refunds, cancellations, and Order Drafting • Updating customer details (addresses, e-mails, contacts) • Creating discount codes and managing subscriptions • Supplier communication for seamless order fulfillment • Managing customer support inbox • Answering questions about products and services • High -volume email communication • Handling chargebacks , Paypal and Klarna Dispute management 𝗛𝗲𝗹𝗽𝗱𝗲𝘀𝗸 & 𝗖𝗥𝗠 𝗧𝗼𝗼𝗹𝘀 : ♦ Zendesk ♦ Freshdesk ♦ Re-amaze ♦ Gorgious ♦ Helpscout ♦ Zoho CRM ♦ Outlook ♦ Shopify Inbox ♦ Private Email and etc. ✅ What I Can Do for Your Shopify Store: 📧 Email Support (High Volume Handling) 🛒 Shopify Order Management & Fulfillment 🔁 Refunds, Returns & Exchange Processing 🚚 Shipping & Delivery Issue Resolution 💬 Customer Complaint & Dispute Handling ♦ Facebook and Instagram business pages ♦ KNOWLEDGE OF THESE PLATFORMS: ♦ Shopify (eCommerce platform) ♦Slack/ Discord/ Skype/ Clickup / WhatsApp (Communication channel) ♦ DeepL (For translation) Managing Facebook pages: moderating comments, hiding negatives, and replying to DMs. I am available for both short-term and long-term projects, and I take pride in delivering high-quality work with speed and accuracy. So you can feel confident that your work is in safe and reliable hands. 💪🔍 For the time I assist you with your business needs, I am 100% invested in you and your goals. 💡💪 Best Regards, Abdul Waheed

I am a customer service representative and have worked in a Call Center Environment for over five years. My expertise include inbound and outbound call, chat support, email support, sales and marketing. I have my hands on all types of customer service. I can work with minimum to no supervision and I have the system and tools to work from home. I am eager to learn and apply the things I have learned in my field.

I can handle all your customer calls, emails, live chats, and administrative support tasks while ensuring a professional and positive experience for your customers. With over 15 years of experience in the customer service industry, I have developed strong expertise in delivering outstanding support and maintaining excellent customer satisfaction. I am highly familiar with core customer service metrics such as CSAT, KPIs, response time, and resolution efficiency, and I consistently work to ensure smooth operations and client retention. Over the years, I have worked as a Customer Support Representative, Team Leader, and Manager for some of the largest and most reputable companies worldwide. My experience includes projects in: Customer Support & Retention eCommerce Store Management Sales & Business Development Mortgage & Collections Support ✅ eCommerce & Shopify Support Expertise I have extensive experience supporting Shopify-based businesses, including: Managing customer inquiries through email, phone, and chat Handling order tracking, refunds, returns, and cancellations Resolving Shopify customer concerns professionally Managing and responding to chargebacks and disputes Working with payment platforms such as Stripe and PayPal Ensuring smooth customer journeys and increasing repeat business Companies I’ve Worked With Some notable organizations I have worked with include: Hype House Supreme Patty Smartbud Vodafone (Sales & Support) Novastar Mortgage (Sales) A Machine Trade Singapore (Sales) Medina Dairy UK (Business Development) My CEFR English level is C2 (Master Level), and my American accent score is 98, allowing me to communicate confidently with customers from the US, UK, and other international markets. ✅ Key Skill Set Inbound & Outbound Call Support Customer Service & Technical Support Shopify Customer Support & Store Assistance Chargeback and Dispute Resolution Email Handling (Professional Grammar & Tone) Virtual Assistance (VA) Cold Calling & Sales Support Internet Research & Data Analysis Social Media Management Data Entry & Product Listing Support Product Testing & Script Writing YouTube Consultation

Able to assess each customer’s needs and develop a strategy for providing them with what I consider to be the best options. Being able to recognize the frustration of a customer, and acknowledge it, can go a long way in ensuring the customer has a favorable image of the business. Took computer technology for 2 years so i can use this knowledge for being a technical support. I give everything I do 100% commitment and dedication. I have a professional and positive phone manner, I can provide email support, ticket and phone support and I firmly believe in fully comprehending customers needs in order to achieve customer satisfaction. Throughout my years of experience I have developed excellent skills in turning negative situations into positive ones, showing empathy and understanding, patience, calmness and have great time management and a positive attitude. I also provide a wide range of Administrative Services including data entry, transcription, internet research, email support and social media marketing. I have good knowledge in Microsoft Word, Excel, Google Docs, Google Calender, Google Spreadsheet and Desktop. I am available for the short or long term and pride myself on delivery high quality, fast and accurate services.

I have gathered a lot of online skills with my previous work experiences as a freelancer. I am capable of supporting customers through answering incoming calls; and if needed, I also do outgoing calls especially in verifying important information, setting up appointments and gathering specific information from the customers. Working as a Virtual Assistant for various online companies brings credit on my professionalism as a trusted provider. I am aware of deadlines, quality of the work and time management. SKILLS: * Wordpress - I use WordPress to update websites and create websites from scratch, as well. I know basic HTML and CSS. * Hubpages, Squidoo lenses, Wetpaint, and Slideshows * email support - I reply to customer emails regarding product inquiries or order updates. * email marketing representative - I create the email campaigns through MailChimp and Mojo Marketing. * Photoshop - I know the use of Adobe Photoshop for graphic editing. Although, I only know the basic use. * Posting Ads - I post ads to different sites social media sites. * Internet research * Data mining * Transcribing audio and video files * Customer Service - over the phone, email and chat CRMs used: * ZoHo * Shopify * Big Commerce * Zendesk * Top Producer * Salesforce * WiseAgent * Magento WORK EXPERIENCES to name a few: Customer Service Representative - BuyLegalMeds Customer Service Representative - Bplus Outsourcing August 2014 - August 2016 Virtual Assistant / Lead Qualifier - Global Forwarding Feb 2015 - Apr 2015 Back Office Support - iAsk Consulting Nov 2014 - Feb 2015 Product Support Representative - Linksys, Concentrix December 2013 - August 2014 Customer Service Representative - Red Pocket Mobile May 2012 - October 2013 I am very much used to working in the US business hours. I also understand that I get to work during Philippine holidays - including Christmas and New Year.