Do you have a good product or service, but your sales don't reflect the value you offer? I can help you change that. I'm a digital growth specialist who works with coaches, creators, and service businesses to design customized strategies that generate traffic from real customers. Understanding marketing as a fundamental component, not just a part of your business, I use psychology and combined marketing strategies to achieve better results, always starting from A to Z, from niche and market research to customer purchase. My approach goes beyond just building a perfect funnel: I analyze your business, identify key opportunities, and implement an acquisition and conversion system aligned with your goals. ✅ What can I do for you? - I analyze your business and understand it. - I analyze the competition and your offering, identifying gaps and opportunities. -Social media content strategies -Optimization of yout VSL, Landing page and Funnel - Comprehensive strategy development - I help you create and test your MVP - Complete audit of your current funnel - Design and execution of effective sales funnels - Optimization of capture pages, emails, and automated sequences - Lead acquisition strategies with organic or paid traffic - Social media launches Implementation of systems on platforms such as Skool, ClickFunnels, GoHighLevel, among others

OCCUPATIONAL PROFILE Proactiveness is what identifies me, I am a person with really good relationship at work with professionalism, I feel entirely comfortable working with different teams, as well I am passionate to service as for being the bridge between companies and customers and their specific needs. I am always opened to different ideas and projects, as well as seeking for the best results, I like to take the lead for new project and proposals to help improve the company and the business development. Thought the time I have acquired experience in database storage and analysis processes, customer service skills, adaptation to different work environments and alignment with business objectives. With English advanced language level and intermediate Portuguese, management of the office computer systems with advanced Excel, and use of the TPM productivity tool and SAP system. In addition, I feel really motivated to learn from every process and project.

PROFILE AND SKILLS Great communication skills Can work under pressure to meet tight deadlines Perseverance and motivation I've been in the BPO industry for about 8 years I am well-spoken friendly persuasive and concise without being pushy. I'm a good closer and can handle customer objections with ease and my call center experience along with an extensive knowledge of sales strategies and telemarketing regulations make me an ideal candidate.

A highly skilled and adaptable professional with experience as a virtual assistant, customer service representative, legal VA, intake specialist, and social media manager. With over four years of expertise in customer service, administrative support, social media management, and sales, I am a responsible and detail-oriented individual who ensures tasks are completed efficiently, accurately, and on time. I thrive in independent work environments, maintaining strong rapport with clients and teams. Passionate about my work, I dedicate my skills and efforts to delivering high-quality results Furthermore, below are my expertise. ✅ Call support/Phone Handling ✅ Project Management ✅ Email Marketing/Support ✅ Customer Support ✅ B2B/B2C ✅ Legal Assistance ✅ Intake Specialist ✅ Admin Support/Assistant ✅ Social Media Management ✅ Calendar Management ✅ Technical Support ✅ Data Entry ✅ Scheduling Appointment ✅ Telemarketing ✅ Order Processing ✅ Track and Trace order ✅ Google Docs, Sheet proficient ✅ Sales Specialist I prioritize stress management to maintain effectiveness and efficiency in my work. I uphold a strong work ethic, demonstrating a positive attitude, honesty, and integrity. As a self-motivated individual, I am committed to continuous growth and learning, backed by strong self-confidence.

𝐈𝐟 𝐲𝐨𝐮’𝐫𝐞 𝐥𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫 𝐬𝐨𝐦𝐞𝐨𝐧𝐞 𝐰𝐡𝐨 𝐜𝐚𝐧 𝐭𝐚𝐤𝐞 𝐜𝐚𝐫𝐞 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬, 𝐩𝐫𝐨𝐭𝐞𝐜𝐭 𝐲𝐨𝐮𝐫 𝐛𝐫𝐚𝐧𝐝 𝐫𝐞𝐩𝐮𝐭𝐚𝐭𝐢𝐨𝐧, 𝐚𝐧𝐝 𝐡𝐞𝐥𝐩 𝐤𝐞𝐞𝐩 𝐲𝐨𝐮𝐫 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐨𝐫𝐠𝐚𝐧𝐢𝐳𝐞𝐝, 𝐈’𝐝 𝐛𝐞 𝐠𝐥𝐚𝐝 𝐭𝐨 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬. 𝐇𝐢, 𝐈’𝐦 𝐉𝐡𝐨𝐧 𝐑𝐞𝐱 — 𝐚 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 𝐰𝐢𝐭𝐡 5+ 𝐲𝐞𝐚𝐫𝐬 𝐨𝐟 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐢𝐧 𝐭𝐡𝐞 𝐁𝐏𝐎 𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐚𝐧𝐝 𝐫𝐞𝐦𝐨𝐭𝐞 𝐞-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭. 𝐈 𝐝𝐨𝐧’𝐭 𝐣𝐮𝐬𝐭 𝐚𝐧𝐬𝐰𝐞𝐫 𝐭𝐢𝐜𝐤𝐞𝐭𝐬 — 𝐈 𝐡𝐞𝐥𝐩 𝐬𝐨𝐥𝐯𝐞 𝐩𝐫𝐨𝐛𝐥𝐞𝐦𝐬, 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞, 𝐚𝐧𝐝 𝐦𝐚𝐤𝐞 𝐬𝐮𝐫𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐟𝐞𝐞𝐥 𝐡𝐞𝐚𝐫𝐝 𝐚𝐧𝐝 𝐯𝐚𝐥𝐮𝐞𝐝. 𝗪𝗵𝗮𝘁 𝗜 𝗖𝗮𝗻 𝗛𝗲𝗹𝗽 𝗬𝗼𝘂 𝗪𝗶𝘁𝗵: ✅Customer Support (Email, Chat, Phone, Social Media) ✅Order Management & Tracking ✅Returns, Refunds & Exchanges ✅Shipping & Delivery Issue Resolution ✅Dispute Handling & Escalations ✅Customer Follow-ups ✅Review & Feedback Management ✅CRM & Ticket Management ✅Coordination with Warehouse / Logistics Teams ✅General Admin & Customer Service Support 𝐌𝐲 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐈𝐧𝐜𝐥𝐮𝐝𝐞𝐬: ✅Handling customer inquiries professionally and efficiently ✅Assisting customers with product, order, and shipping concerns ✅Managing returns and refund requests while following company policy ✅Resolving “item not received,” damaged item, wrong order, and similar issues ✅Coordinating with internal teams to solve order and fulfillment problems ✅Maintaining accurate customer records and support documentation ✅Helping improve customer satisfaction through timely and solution-focused support 𝐓𝐨𝐨𝐥𝐬 & 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐈’𝐯𝐞 𝐔𝐬𝐞𝐝: 🛠️Zendesk 🛠️Gorgias 🛠️Shopify 🛠️Salesforce 🛠️Slack 🛠️Google Workspace (Gmail, Docs, Sheets, Drive) 🛠️Microsoft Office 🛠️CRM / Ticketing Systems 🛠️E-commerce Admin Platforms Why Clients Hire Me: ⭐Strong written and verbal English communication ⭐Friendly, professional, and customer-focused ⭐Reliable and detail-oriented ⭐Fast learner and easy to work with ⭐Able to work independently and stay organized ⭐Calm and solution-focused under pressure 🤝𝑳𝒆𝒕’𝒔 𝑾𝒐𝒓𝒌 𝑻𝒐𝒈𝒆𝒕𝒉𝒆𝒓🤝 𝐈𝐟 𝐲𝐨𝐮 𝐧𝐞𝐞𝐝 𝐬𝐨𝐦𝐞𝐨𝐧𝐞 𝐰𝐡𝐨 𝐜𝐚𝐧 𝐡𝐞𝐥𝐩 𝐦𝐚𝐧𝐚𝐠𝐞 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, 𝐫𝐞𝐝𝐮𝐜𝐞 𝐲𝐨𝐮𝐫 𝐰𝐨𝐫𝐤𝐥𝐨𝐚𝐝, 𝐚𝐧𝐝 𝐩𝐫𝐨𝐯𝐢𝐝𝐞 𝐚 𝐠𝐫𝐞𝐚𝐭 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞, 𝐈’𝐝 𝐥𝐨𝐯𝐞 𝐭𝐨 𝐰𝐨𝐫𝐤 𝐰𝐢𝐭𝐡 𝐲𝐨𝐮.

I am a dedicated Customer Service and Technical Support professional with over a decade of experience supporting leading global brands such as Samsung, Google, and American Express. Starting my career troubleshooting Samsung devices and managing repair processes, I quickly developed strong problem-solving skills and a customer-first mindset. At Sykes Asia, I expanded my expertise by supporting a wide range of Google products as a universal agent, consistently achieving high customer satisfaction scores. My ability to handle complex issues and escalations earned me a promotion to Level 2 Support. I specialize in dispute resolution and fraud investigation at American Express, where I analyze complex transactions and resolve billing inquiries with accuracy and care. Whether you need expert support in technical troubleshooting, customer service, or fraud and dispute resolution, I bring professionalism, efficiency, and a proven track record of exceeding expectations. Let’s connect and see how I can help you achieve your business goals.

Summary Adept at problem-solving and known for a high-energy attitude, I excelled in customer service roles across notable companies like IQOR, enhancing customer satisfaction through effective resolution and empathetic support. Skilled in technical support and multitasking, my achievements include developing impactful employee training programs at Mang Inasal, showcasing my ability to drive team success and improve service standards.

ABOUT ME I am a bilingual professional with one year of experience as a Medical Assistant, providing both clinical and administrative support in healthcare settings. I have also worked as an English-Spanish interpreter specializing in medical interpretation, where I strengthened my communication skills and knowledge of medical terminology. In addition, my background as a bilingual customer service agent has helped me develop strong problem-solving abilities and professionalism when working with diverse clients. This combination of healthcare, interpretation, and customer service experience has given me a versatile skill set, adaptability, and the ability to perform effectively under pressure.

PROFILE: I am an enthusiastic, discipline, and well-rounded individual seeking for an opportunity that will help not only myself but also the mission and vision in line with the core values of your Company. I will use my experience and knowledge working in different fields and industry to contribute to the growth and achievement of this organization.

Your financial reports should drive decisions — not create more questions. I help growing businesses and founders get clarity on their numbers through structured financial reporting, KPI dashboards, and Excel automation. No more manual spreadsheets. No more late nights reformatting data before a board meeting. With 14+ years at Claro Colombia — one of Latin America's largest telecoms — I managed financial oversight of supplier contracts worth $13M+ USD, built executive-level KPI dashboards, and automated reporting processes that saved hours of manual work every week. I don't just know Excel. I know what finance leaders actually need to see — and how to build it fast. What I can do for you: 📊 Financial dashboards and KPI tracking (Excel, Power Query, Power BI) 📁 P&L analysis and monthly financial reporting 🔍 Contract and supplier financial review ⚙️ Report automation to eliminate repetitive manual work 📋 Budget tracking and variance analysis (Capex/Opex) 🤖 AI-assisted workflow automation (Power Automate, Microsoft 365 Copilot) Tools: Advanced Excel · Power Query · XLOOKUP · Pivot Tables · Power BI · Power Automate · Python (basic) · AI Prompting · Microsoft 365 What clients value most: ✔️ Organized, detail-oriented, and discreet with financial data ✔️ Delivers structured outputs ready for executive review ✔️ Brings corporate-level rigor to growing businesses If your business needs financial structure without a full-time hire — let's talk.