Are you looking for a seasoned executive with over 35 years of experience to help your organization achieve transformative growth? Look no further. I bring a unique blend of strategic leadership, operational excellence, and AI expertise to the table. My passion lies in leveraging cutting-edge technologies and data-driven insights to optimize business processes, drive revenue, and create sustainable competitive advantages. As a Fractional COO, I offer a cost-effective solution for companies looking to enhance their operational efficiency without the expense of a full-time executive. Throughout my career, I have consistently demonstrated the ability to develop and execute impactful strategies across various business functions, and as the CEO and Founder of Pontem Strategy LLC, I have served as a trusted advisor to multiple CEOs, providing strategic counsel and leadership insights to drive meaningful change. My proven track record includes spearheading a strategic market positioning initiative for Nymbl that resulted in closing a $1M deal with CACI, a $6.7B federal technology firm. Additionally, I developed an internal AI Enablement Strategy to enhance sales efficiency and create a new revenue stream. As the Chief of Staff for Global Sales Operations at Amazon Web Services (AWS), I led transformative initiatives that boosted sales productivity by 35%, improved customer engagement by 20%, and increased content accessibility by 40%. By leveraging machine learning and data-driven insights, I empowered a 5,000+ strong global sales team with the right content at the right time, driving significant revenue growth. At Dell EMC, I spearheaded the seamless integration of two acquired companies and two offshore teams, achieving a 98% retention rate for critical resources. I also successfully migrated over 700 legacy applications to a state-of-the-art Pivotal architecture, reducing annual maintenance costs by over 90% and achieving $7M+ in direct delivery efficiencies. As a Fractional COO, I introduce the innovative Virtual Chief of Staff (VCoS) model to revolutionize how organizations drive team success. By fostering seamless collaboration, streamlining processes, ensuring strategic alignment, and nurturing talent, I help companies maximize their team's efficiency and unlock their full potential. With the VCoS model, organizations can tap into my expertise and experience, tailored specifically to their needs, without the commitment of a full-time COO. My expertise extends beyond the corporate world, as I actively serve on the advisory boards of six companies, including accelant, COGENT InfoTech, and Rookie Rides. By providing strategic guidance and leveraging my extensive network, I help these organizations navigate complex challenges and unlock new growth opportunities. So, if you're looking for a transformative executive leader who can bring strategic vision, operational excellence, and AI-powered insights to your organization while optimizing your team's efficiency as a Fractional COO, I would welcome the opportunity to discuss how my skills and experience can help you achieve your goals. Let's connect and explore the possibilities together.

Founders of fast-growing US and EU companies hire me when their business is scaling, but daily execution is falling apart. I build the rigid operational layer — OKRs, EOS frameworks, and AI workflows — so you can finally stop being the bottleneck. You're past the scrappy stage. The team is growing, the deals are coming — but somehow you're still the bottleneck. Priorities shift weekly. Your team waits for your input to move. You're spending Sundays firefighting instead of building. That's not a strategy problem. It's an operations problem. I'm Vasilii, an international Fractional COO with a Top Rated Plus track record on Upwork. I step into 7-figure startups and scaleups to build the operational architecture founders never had time to create: * Execution Rhythm: OKRs, weekly cadence, and clear ownership matrices. * Decision Systems: Autonomy in your org structure so the team moves fast without you in every meeting. * AI-Driven Operations: Identifying manual bottlenecks and integrating AI tools to cut overhead and speed up delivery. * Scalable Workflows: Processes that hold steady as you scale past 20, 50, or 100+ people. Why American and European founders trust me: * Western Management Standards: 95% of my portfolio consists of US, UK, and EU-based companies doing $500K–$5M. I operate entirely in your business culture and adapt to your time zones. * Proven ROI: Over $200K+ in verified earnings and a 100% Job Success Rate on this platform. Your investment is backed by real, audited execution. Engagement Options & Pricing: * Hourly Consultations: $99/hour Best for operational audits, short consultations, or ad-hoc tasks (under 5 hours/week). * Starter Fractional Package: $750/week (Up to 10 hours/week) Perfect for early-stage teams that need structured operational support and basic framework setup. * Scale Fractional Package: $1,250/week (Up to 20 hours/week) My most popular option. Designed for growing companies that need consistent operational leadership, execution tracking, and team management. Engagements are typically 3–6 months, part-time. No full-time overhead, no long onboarding — just rapid operational traction. If your company is doing $500K–$10M and you feel stuck in execution mode — let's talk. 👉 Click the "Invite to Job" button in the top right, and let’s schedule a brief 15-minute alignment call.

𝐘𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐫𝐮𝐧𝐬 𝐨𝐧 𝐲𝐨𝐮, 𝐧𝐨𝐭 𝐨𝐧 𝐚 𝐬𝐲𝐬𝐭𝐞𝐦. 𝐓𝐡𝐚𝐭 𝐢𝐬 𝐭𝐡𝐞 𝐛𝐨𝐭𝐭𝐥𝐞𝐧𝐞𝐜𝐤. I am a Fractional COO who builds the AI-powered operating systems, automations, and SOPs that take the founder out of the day-to-day. Not someone who just configures Zapier, someone who understands why the workflow exists in the first place. I have scaled operations from 10 to 250+ people, pulled founders out of their own operations, and built the structure that lets a business grow without the chaos. You do not get a task-taker. You get the operator who designs the system and builds it. 🧩 𝐖𝐡𝐚𝐭 𝐈 𝐁𝐮𝐢𝐥𝐝 ◉ Operating systems in ClickUp, Notion, Asana, Monday, or Jira: ownership, cadence, and accountability your team can run without you ◉ Cross-tool automations (n8n, Make, Zapier + AI) that kill manual data entry, reporting, and approvals ◉ Client onboarding and offboarding flows, from contract signed to first delivery ◉ Finance and ops workflows: invoicing, approvals, CRM updates, reconciliation ◉ API and custom integrations: webhooks, REST, and JavaScript/Python where tools do not natively connect ◉ KPI and profitability dashboards (revenue, ROI, ROAS) for real-time leadership visibility ⚙️ 𝐇𝐨𝐰 𝐈 𝐖𝐨𝐫𝐤 ◉ Audit first: I map what exists before recommending what to build ◉ Architecture before tools: the logic is designed before a platform is chosen ◉ Built to last: every system is documented, tested, and handed over so your team owns it ◉ No over-engineering: simple and reliable beats clever and fragile I lead the whole engagement as your operator, not just a pair of hands 📈 𝐑𝐞𝐬𝐮𝐥𝐭𝐬 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐒𝐞𝐞 ◉ Took a multi-entity business owner from 20 hours/week in operations to 1 hour/week, through a structured 90-day plan ◉ Scaled operations from 10 to 250+ team members in under a year ◉ Cut monthly operational cost by 40% through SOPs, workflow redesign, and automation ◉ Held 90%+ NPS and CX performance through structured training and accountability ◉ Award-winning leader (4 times) including a "Best Startup of the Year" award for a company I led 🎯 𝐖𝐡𝐨 𝐓𝐡𝐢𝐬 𝐈𝐬 𝐅𝐨𝐫 Founder-led startups, agencies, and service businesses where growth has outpaced the systems, ownership is unclear, reporting is weak, or the founder is still in every decision. 🛠️ 𝐓𝐨𝐨𝐥𝐬 𝐈 𝐖𝐨𝐫𝐤 𝐀𝐜𝐫𝐨𝐬𝐬 Automation: n8n, Make, Zapier, Webhooks, REST APIs AI: ChatGPT, Claude, AI agents Ops & PM: ClickUp, Notion, Asana, Monday, Jira, Airtable CRM & Support: Zoho, HubSpot, Freshdesk, Zendesk Comms & Finance: Slack, Google Workspace, Stripe, QuickBooks, DocuSign The tool is always the last decision, not the first. 🚀 𝐋𝐞𝐭'𝐬 𝐒𝐭𝐚𝐫𝐭 Message me with a quick description of your business and the manual work costing your team the most time. I will reply with the first 3 things I would fix or book a consultation below.

I have incredibly broad experience, including - digital, content, and brand marketing management and strategy - Integrator/COO/Team Management - social media strategy and management -agency ownership and operations management - remote team management - hiring and candidate vetting - course and curriculum development (instructional design) - project management - copywriting - community management I have managed virtual teams of more than ten to twenty at a time, and know what it takes to keep clients happy and team members motivated to do their best work consistently.

Ex-CXO | 36+ Years | I help manufacturing businesses cut costs, fix inefficiencies & scale operations using AI-Enabled Operational Governance +Customized Diagnostic Tools. I help manufacturing and growth-focused businesses eliminate inefficiencies, scale operations, and improve profitability—fast. With 36+ years of experience, including CXO-level leadership in global manufacturing organizations, I bring a rare blend of hands-on operational expertise, strategic thinking, and AI-driven transformation to every engagement. I don’t offer generic consulting—I solve real business problems that impact your bottom line. What I Can Do for You ✔ Operations & Manufacturing Excellence Lean, KAIZEN, TPM, TQM, 5S implementation to drive productivity and reduce costs ✔ Business Transformation (AI-Enabled) Integrating data, dashboards, and AI insights for smarter decision-making ✔ Process Optimization & Bottleneck Removal Identify constraints, improve throughput, and streamline workflows ✔ Strategic Consulting & Growth Planning Market research, GTM strategies, and scalable business models ✔ Financial Modeling & Business Planning Investor-ready financials, forecasting, and decision support ✔ Supplier Sourcing & Cost Optimization RFQs, negotiations, audits, and global sourcing strategies ✔ Corporate Governance & ESG Advisory Structured frameworks for sustainable and compliant growth My Background: Former Unit Head / Operations Leader at global MNCs like Roca, Saint-Gobain, H&R Johnson Led large-scale manufacturing operations, teams, and turnaround initiatives Founder & CEO of S3 Optistart Consulting Certified in Strategy (IIM), Finance (Illinois), Supply Chain (Rutgers), AI (Google, IBM) What Makes Me Different: ✔ 36+ years of real industry experience (not just theory) ✔ Proven track record in turnarounds & performance improvement ✔ Ability to combine operations + finance + strategy + AI ✔ Strong execution focus—not just recommendations Typical Results Clients See: 15–30% improvement in operational efficiency Significant cost reductions through Lean initiatives Clear, data-driven decision systems Scalable processes for growth Let’s Work Together: If you’re looking for a trusted partner to streamline operations, solve complex challenges, and drive measurable growth, let’s connect.

I've spent a decade working with small and start up businesses, helping them utilize data and analytics to make practical, informed, strategic decisions that optimize their resource usage efficiency. I've also held high-level positions in Operations, enabling me to help them implement those decisions via workflow design, process optimization, and organizational expansion. I specialize in business strategy, operations management, and growth planning. -MBA: Entrepreneurship and Information Systems -BA: Finance, Computer Science, and Math -10 years experience in data analysis and KPI reporting -5 years direct experience in operations management -Operations experience includes running a company with $1M+ in annual revenue and 15 employees -Google Sheets expert specializing in dashboard development and formula writing -Extensive Excel experience (rest of Microsoft Office Suite as well, especially Word and PowerPoint) and working knowledge of entire Google Suite -Familiar with Java, Perl, SQL and HTML -Diverse background includes direct exposure to most functions of business strategy including finance, marketing, operations, and IT. Areas of professional interest include small and startup businesses, strategic roadmapping, and the practical application of data to inform business decisions.

Most consultants give you a strategy deck. I build the infrastructure that makes your strategy work. Many clients hire me for operations support or project management. What they get is a Strategic Business Architect who designs the operational infrastructure their business needs to scale—then executes it. Over seven years, I've discovered that businesses don't fail from lack of vision. They fail from lack of infrastructure. The gap between "great idea" and "sustainable reality" is operational design—and that's exactly what I build. I've architected infrastructure for tech startups scaling rapidly, established businesses overhauling operations for growth, cultural organizations managing complex multi-stakeholder events, and founders launching ventures from zero. I think in systems, build across disciplines, and execute what others only plan. WHAT I BUILD: - Strategic infrastructure (business direction, roadmapping, decision frameworks) - Operational systems (workflow design, process optimization, automation) - Execution frameworks (end-to-end project leadership across teams and timelines) - Digital infrastructure (websites, integrations, workflow tools) - Creative operations (brand assets, marketing materials, media distribution) - Data infrastructure (dashboards, KPI tracking, business intelligence) HOW I'M DIFFERENT: I don't just advise—I build it with you. I don't just manage chaos—I design the infrastructure that prevents it. I've run my own ventures, managed compliance-heavy government projects, led product launches, and scaled operations across industries. I understand the weight of every decision and the ripple effect of every system you build (or don't build). Where others see a problem, I see infrastructure that needs designing. Where others manage competing priorities, I architect frameworks that help priorities find their natural hierarchy. I work in a "grow with you" partnership model—not transactional consulting. We build together, scale together, and win together. INDUSTRIES I'VE SERVED: Tech startups, creative agencies, e-commerce, cultural organizations, service-based businesses, coaches/consultants, sustainable ventures THE BOTTOM LINE: Your business needs infrastructure—the operational backbone between vision and reality. That's what I architect. That's what I build. Ready to build the infrastructure your business is missing? Let's start.

When growth starts depending on founder heroics, loose handoffs, tribal knowledge, and inconsistent execution, the business needs a stronger operating model before it can handle more momentum. For the last 25 years, I've helped founder-led, service-based, and growth-stage businesses diagnose operational friction, redesign broken or overloaded workflows, and build systems that improve clarity, accountability, and scalable execution. My background combines executive operations, business systems thinking, process redesign, and practical implementation. I am especially valuable when leadership can feel that operations, marketing, and delivery are out of alignment, but the real problem has not yet been clearly defined. Most common on and off-platform deliverables: - Workflow audits and operational cleanup - SOPs, policies, playbooks, and process documentation - ClickUp and Monday(.com) setup, cleanup, and workflow organization - Project and implementation support - Handoff redesign, accountability structure, and process visibility - Service-delivery improvement and operating rhythm - Cross-functional alignment between operations, marketing, and website execution - Fractional COO or strategic operations support for founder-led teams My work has included: - Setup, cleanup, and workflow organization using ClickUp and Monday(.com) - Centralizing fragmented service operations across multi-location businesses - Improving service delivery and workflow consistency - Building SOPs, process visibility, and accountability structures - Aligning operations with business realities and growth constraints - Guiding teams through operational cleanup, redesign, and implementation A few representative examples: - Centralized operations for a $200M service conglomerate spanning 50 brands across 8 states. - Overhauled a rehab and recovery organization's cash flow from deep in the red to 11% net profit. - Recalibrated a <5% profit virtual admin firm into a <18% (24/7/365) virtual call center - Designed a custom event-management platform to fix an inefficient event management process - Developed SOP-driven operational frameworks that improved execution for scaling businesses. I am the right fit when you need someone who can: - identify what is actually breaking execution - redesign the operating model - create clearer workflows, ownership, and standards - guide implementation far enough that the system becomes usable in the real world If your business is growing, but the current structure is creating friction, rework, confusion, or founder bottlenecks, that is the kind of problem I am built to solve.

Hello, I’m Mary — an experienced Operations, Marketing, and Project Manager, and former Chief Operations Officer. Over the past several years, I’ve helped companies across multiple industries scale efficiently by managing their operations, people, systems, and overall business growth from beginning to end. I’ve worked with businesses in: Affiliate Marketing · Amazon · Commercial Cleaning · Digital Marketing · Healthcare Recruitment · Healthcare Software · Publishing · Ecommerce & Dropshipping Here’s a summary of what I’ve done and what I can bring to your business: Operations Management: Directed daily operations for startups and established companies, optimized workflows, enforced accountability, and created structure across departments. Project Management: Oversaw multiple concurrent projects using Asana and detailed tracking systems — ensuring deadlines, deliverables, and KPIs were consistently met. Recruitment & HR: Led end-to-end hiring, onboarding, performance reviews, and scaling for both local and international teams. Systems & Process Optimization: Designed and documented SOPs, implemented workflow automation, and built operational systems that reduced inefficiency and dependence on leadership. Marketing & Campaign Management: Managed Google, Meta, and Bing PPC campaigns; coordinated digital marketing initiatives aligned with company KPIs. Ecommerce & Client Operations: Oversaw store management, product listings, UGC content, refunds, and client communications while maintaining high customer satisfaction and retention rates. Leadership & Strategic Growth: Worked directly with founders to translate vision into operational strategy, align teams, and ensure smooth execution across all departments. Automation & Tech Systems: Partnered with technical experts to build AI integrations, CRM systems, marketing funnels, and backend automation for scale and efficiency. As a COO, I managed the business end to end — from vision to execution. I’ve built teams, created systems, improved delivery, and designed the operational frameworks that let companies scale without chaos. If you’re looking for someone who can step in, take ownership, and run operations with precision and clarity, I’d love to connect. Let’s schedule a call to discuss how I can help streamline and scale your business.

Most organizations don't have a technology problem. They have an execution problem. Critical work is spread across spreadsheets, email, CRMs, project management tools, disconnected automations, and manual processes. Teams spend more time coordinating work than completing it. I help organizations design and implement operational systems that eliminate bottlenecks, automate execution, improve visibility, and create scalable workflows that teams can actually run on. My work sits at the intersection of operations, workflow design, automation, AI, and systems implementation. I don't deliver recommendations that end up in a slide deck. I build production-ready systems that improve how work gets done. What I Help Organizations Build • AI-powered operational workflows • Business process automation systems • Workflow orchestration platforms • Internal business operating systems • Operational dashboards and visibility layers • Knowledge management and document intelligence solutions • CRM and HubSpot automation • SharePoint and Microsoft 365 workflow solutions • AI copilots and retrieval-augmented knowledge systems (RAG) • Cross-functional workflow and approval systems • Resource, capacity, and operational planning tools Typical Engagements Organizations usually hire me when they are experiencing one or more of the following: • Teams are overwhelmed by manual processes • Work is falling through the cracks between departments • Existing automations are fragmented and difficult to maintain • Leadership lacks operational visibility • Growth is creating coordination challenges • AI initiatives have stalled at the pilot stage • Critical processes depend on tribal knowledge How I Work Every engagement starts with understanding the operational workflow underneath the problem. From there I design and implement systems that support execution through: • Workflow mapping and redesign • Operational data architecture • Workflow state management • Routing and escalation logic • API-driven orchestration • AI-enabled workflows • Human-in-the-loop governance • Operational reporting and visibility • Cross-functional process coordination The result is a system your team can operate confidently long after deployment. Experience Before consulting, I spent 16 years with Brother International in senior operational leadership roles with P&L responsibility across B2B wholesale, direct-to-consumer operations, channel management, and large-scale partner execution. Today I work with founders, leadership teams, agencies, consultancies, healthcare organizations, real estate operators, professional services firms, and growing businesses that need practical operational systems—not more software. Technology & Platforms AI & Automation • OpenAI • Claude • Gemini • AI Agents • Retrieval-Augmented Generation (RAG) • Workflow Automation • Prompt Engineering Operations & Workflow • Business Process Design • Workflow Orchestration • Operational Systems Architecture • Operational Dashboards • Governance & Approval Workflows • Knowledge Management Systems Development & Data • React / Next.js • TypeScript • Node.js • PostgreSQL • Supabase • REST APIs • Vector Databases Integrations • HubSpot • Microsoft 365 • SharePoint • Slack • Google Workspace • Salesforce • ClickUp • Asana • Jira • Notion • Zapier • Make • n8n Engagement Model • Discovery & Operational Assessments • Fixed-Scope Implementations • AI & Automation Projects • Workflow Modernization Initiatives • Fractional COO Support • Embedded Delivery Partnerships If your team is struggling with fragmented workflows, manual processes, operational bottlenecks, or AI initiatives that haven't reached production, let's discuss how we can build a system that delivers measurable operational results.