Thank you for checking my profile. I have 10 years of combined experience as a Customer Service Representative/Technical Support Representative, Data entry and admin task using email, chat and voice support. I was able to enhance my ability to provide excellent customer service on various aspects; helping over a millions users in one of the most vibrant sectors in the world: USA and Canada. Logging support calls and emails to get customers the very best support they deserved, Troubleshooting and resolving incidents to make customers satisfied & well-informed, escalating serious issues when you can’t help personally, working to resolve on-going/recurring problems. I did all these through perseverance, hard work, working with less supervision, integrity and courage. I am capable of multitasking and can handle many administrative responsibilities. I am constantly eager to learn and develop. My success and my experience in serving customers for over 5 years has proven my desire to work with a multitude of people, with the goal of simply satisfying their needs. Being reliable, honest, hardworking, focus and productive are always the traits that I show to my clients. This is what I can offer your company and prove my efficiency just as I proved in my previous work places. My time management skills and the capability to do a number of works make me an ideal candidate for a job post.

Love helping people is one of my big goals because I always try to find the best solution to provide a good customer service. If the customer is satisfied with the service that we are providing, means that we can get more referrals customers and we can make bigger the industry that we are working in. Our main goals needs to be emphatic with the customers, because we need to take care of the customer satisfaction before business. We need to make believed them that we take care of them as a family member.

I bring over 6 years of customer service experience with a strong focus on appointment scheduling, healthcare support, and client communication. Fluent in English, Spanish, and French, I have consistently delivered high-quality service to diverse populations, both in-person and over the phone. My background includes working in medical and service-oriented environments where accuracy, empathy, and discretion were essential. I am skilled in handling patient inquiries, coordinating schedules, managing confidential information, and resolving issues with professionalism. My multilingual abilities and interpersonal skills have helped me build trust quickly and provide exceptional support across different cultural backgrounds.

Enthusiastic and quick-learning virtual assistant with a solid background in customer service, content moderation, and project management. I am eager to leverage my diverse skills remotely while bringing fresh, proactive energy to every task. Customer Service & Communication: Strong foundation in handling customer inquiries across various channels, including phone, email, and live chat. Passionate about delivering exceptional service and resolving issues with care and efficiency. Example: Successfully de-escalated a customer complaint, leading to positive feedback and a 20% increase in customer retention. Content Moderation: Experience in ensuring online content complies with community guidelines. Capable of reviewing and moderating content with attention to detail while maintaining a respectful, safe space. Example: Managed a social media platform’s community, removing harmful content promptly and communicating with users clearly and professionally. Project Management & Organization: While relatively new to virtual assistance, I’ve honed my organizational skills through managing projects and leading cross-functional teams. Passionate about delivering results and meeting deadlines while coordinating tasks and keeping everything on track. Example: Led a project with a cross-functional team, delivering it on time and within budget by effectively coordinating tasks and maintaining clear communication. Multitasking & Efficiency: Highly organized and skilled at juggling multiple tasks in fast-paced environments. Whether it’s scheduling meetings, managing emails, or organizing calendars, I’m able to maintain efficiency while ensuring everything runs smoothly. Example: Coordinated several virtual meetings per day while handling scheduling requests and maintaining a smooth workflow. Tech-Savvy & Time Management: Proficient in tools like Microsoft Office, Google Workspace, CRM systems, and project management platforms (Trello, Asana). I’m committed to learning and adapting quickly to new tools and systems to make tasks as efficient as possible. Example: Managed scheduling for a busy executive, using calendar tools to streamline appointments and eliminate conflicts. Problem-Solving & Flexibility: Able to think on my feet and resolve issues with a can-do attitude. Ready to tackle challenges as they come while learning from every experience. Example: Improved response time for client emails by implementing a more efficient system for handling inquiries.

I've been a customer support agent and an online customer service representative who answers incoming calls from customers and supporting them with their inquiries and needs. I also do outgoing calls to customers to gather specific information. I strongly believe that providing excellent customer service is where I am most experienced in. I can process orders, check fulfillment status, process refunds, and RMAs, answer calls, chats, and emails; and resolve tickets. I am also very keen and attentive to details. I am fluent in the English language. I can speak with little to no accent, can write and reply to customers efficiently. I can support customers through phone, chats, and emails. And if needed (and required), I call customers to verify certain information or gather additional information from them. I am friendly, motivated, dedicated, and passionate about my work. I love what I do and I always do my best to meet my client's goals and expectations. I can work on my own with less supervision and I can easily learn new skill sets.

Hi, its Ash. I've been working as a technical support in a pioneering telecommunications account. I was also a billing and sales represntative. I worked in BPO industry for almost 4 years. I definitely know very well how to interact with customers as I have the skills in listening actively and responding appropriately. As a person I am very passionate when it comes to the things that can help me grow and be better. I am on the go for a quality kind of business, if you work with me, you will never be disappointed.

Customer-focused CSR with 10 years of experience turning frustrated clients into raving fans. I'm a communication ninja, problem-solving pro, and master of empathy, ready to tackle any customer challenge. My expertise spans email, chat, phone support, and social media, ensuring seamless service across all channels. Beyond customer interactions, I'm also skilled in various admin tasks, from data entry to scheduling, making me a versatile asset to any team. Let's elevate your customer experience together!

I am a Certified Customer Service Professional with 9+ years of experience in customer support, sales, appointment setting, collections, and accounting. I’ve managed high call volumes, email, chat and ticketing, scheduled qualified appointments, processed payments, and recovered delinquent accounts while maintaining positive client relationships. Known for being reliable, adaptable, and results-driven, I help businesses improve customer satisfaction, boost sales, and streamline operations.

I'm a graduate of BS Nursing in Centro Escolar University. I've worked in the contact service industry for almost 10 years handling customer service for major US telcos, UK telcos and hospitality clients.

Strong BPO experience with expertise in the customer service field. Been a Customer Service Specialist for more than 8 years and I consider it as an advantage in dealing with the customers. I like being able to provide the customer with outstanding customer service. I love helping people resolve their issues and/or going out of my way to find answers for people.