Dedicated and detail-oriented professional with 3 years and 10 months of combined experience in customer service and account support across voice and non-voice channels. Experienced in billing, sales support, travel reservations, and employer account management. Skilled in handling customer and employer inquiries, resolving issues through effective communication, and ensuring accurate documentation and compliance with company policies. Committed to delivering high-quality service and maintaining positive client relationships.

Customer Service Specialist (Email & Chat Support) | Virtual Assistant | Multilingual Support Expert Greetings, Thank you for visiting my profile. With over five years of experience in customer service and virtual assistance, I specialize in delivering outstanding client support through prompt inquiry resolution, complaint management, and customized solutions. I have successfully supported businesses across diverse industries, including e-commerce, dropshipping, fashion and jewelry, and property management, by leveraging modern tools and best practices to enhance customer satisfaction and operational efficiency. My focus is on providing reliable, detail-oriented, and empathetic service in remote environments, ensuring a seamless and professional experience for both clients and their customers. Key Skills and Competencies: Customer Service Excellence: Skilled in managing complaints, resolving issues, and ensuring customer satisfaction through empathetic and professional communication. Virtual Assistance: Proficient in assisting clients with tasks such as order tracking, fulfillment, and processing refunds and cancellations in line with company policies. Multilingual Support: Experienced in handling communications in languages including Dutch, Spanish, German, Italian, English, Portuguese, Norwegian, Swedish, Finnish, and Danish using tools like DEEPL and Google Translate. Tool Proficiency: Live chat and ticket resolution: Zendesk Freshdesk Gorgias E-commerce and property management: Shopify BOL Airbnb Vrbo HomeAway Customer relationship management: Zoho CRM Notion Help Scout Guesty Hospitable Reamaze Data entry, tracking, and reporting: Google Sheets Microsoft Excel 17Track Core Responsibilities: Managing customer inquiries via email, live chat, and phone support Resolving tickets and handling difficult customers with professionalism and tact Assisting with order tracking, confirmations, cancellations, and refunds Providing support for product-related questions and technical issues Offering discount solutions to improve customer satisfaction and retention Generating detailed reports for clients and coordinating with suppliers Organizing and managing data entry tasks with high accuracy Commitment to Long-Term Relationships: I am dedicated to building lasting client relationships by consistently delivering reliable and results-driven support. My flexible schedule enables me to collaborate seamlessly with existing team members or freelancers, ensuring a cohesive approach to achieving project goals. Languages: English (Fluent) Proficient in handling multilingual customer interactions across Dutch, Spanish, German, Italian, Portuguese, Norwegian, Swedish, Finnish, and Danish using translation tools (DEEPL, Google Translate) Thank you for considering my application. I look forward to connecting and discussing how I can contribute to your team. Best regards, Sajid Anwar

Hello 👋, Thank you for taking the time to visit my profile! I am a dedicated Shopify Customer Service and Customer Support Specialist with 4+ years of experience supporting Shopify eCommerce brands through professional Email Support and Live Chat Support. I help Shopify store owners manage customer communication efficiently, reduce chargebacks, handle refunds & returns smoothly, and maintain a strong brand reputation. If you are looking for reliable Shopify Customer Support that protects your revenue and improves customer satisfaction — I’m here to help. ✅ Shopify Customer Service – My Core Responsibilities: • Responding to customer inquiries via Email Support and Live Chat Support • Providing accurate product information • Order Tracking and shipment updates • Handling delivery delays and lost packages • Processing refunds and returns professionally • Managing order cancellations and modifications • Updating customer details inside Shopify • Communicating with suppliers regarding order issues • Managing escalations calmly and professionally I ensure every customer receives fast, clear, and friendly support. 🛡 Chargebacks & Dispute Handling (Revenue Protection) I have hands-on experience handling chargebacks and disputes through: • PayPal • Stripe • Shopify Payments • Klarna My responsibilities include: • Preparing and submitting dispute evidence • Communicating with customers to prevent chargebacks • Resolving payment disputes efficiently • Reducing chargeback ratios • Protecting store reputation and payment processors I understand how important chargeback management is for Shopify brands. 📦 Shopify Order Management & Support • Order Processing & Fulfillment • Order Tracking using courier tools • Refund Management • Returns & Exchanges • Subscription updates • Discount code creation • Customer account updates Strong order management leads to fewer complaints and higher customer retention. 💻 Tools & Platforms I Use: • Gorgias • Zendesk • Freshdesk • HelpScout • Re:amaze • Gmail & Outlook • Shopify Admin • Slack & Discord • Google Sheets I quickly adapt to any CRM or helpdesk system. 🌍 Multilingual Customer Support I assist customers in multiple languages using professional translation tools, allowing Shopify brands to serve global customers with confidence. 🙌 Why Clients Choose Me: • 4+ Years in Shopify Customer Service • Fast response time • Professional & calm communication • Detail-oriented and organized • Experienced with high-volume stores • 24/7 availability including weekends • Long-term partnership mindset I don’t just answer emails — I represent your brand voice with professionalism and empathy. Every email. Every chat. Every refund. Every chargeback. Handled with care and accuracy. If you're searching for: ✔ Customer Service Specialist ✔ Customer Support for Shopify ✔ Shopify Customer Service Expert ✔ Shopify Customer Support Representative ✔ Shopify Support Assistant ✔ Chargeback Handling Specialist ✔ Order Tracking & Refund Management Customer support is not an expense — it’s revenue protection. The right Shopify Customer Service expert reduces chargebacks, improves retention, prevents negative reviews, and keeps customers coming back. If you want structured, reliable, and professional Shopify Support, I’m here to help. Send me a message today — and let’s build a stronger customer experience for your brand.

Strong technical capabilities with a commitments on delivering quality result on time. Committed to ongoing learning and development.

Passionate, driven, and constantly seeking new horizons, I am a dynamic individual with a zest for life and a commitment to making a positive impact. Born and raised in Manila, I've embarked on a journey marked by academic excellence, professional growth, and a genuine enthusiasm for connecting with others. 🎓 Educational Trailblazer A proud graduate of a Philippine university with a degree in Accountancy, I honed my analytical skills and cultivated a love for knowledge. My academic journey was adorned with Latin awards, a testament to my dedication to learning and pursuit of excellence. 🌐 Navigating the Professional Landscape In the professional realm, I've handled customer service and management roles, where I've not only applied my academic knowledge but also thrived in dynamic and challenging environments. My journey has been a tapestry of experiences that shaped my skills in e-commerce and customer care. 🚀 Constant Learner and Adventurer A firm believer in the mantra that learning never stops, I am always seeking opportunities for personal and professional growth. Whether it's delving into a new book, exploring a new hobby, or taking on a new challenge, I embrace each experience as a chance to evolve and expand my horizons. 🌈 Beyond the Resume Away from the formalities, I find joy in reading and exploring. Whether it's immersing myself in the arts, exploring the great outdoors, or simply savoring a good cup of coffee, I believe in the beauty of life's simple pleasures. My skill set and tool knowledge include: Shopify, Gorgias, Zoho, Zendesk, Freshdesk, Help Scout, Konnektive, Checkout Champ, Klaviyo, Stripe, Paypal I am excited about the journey ahead and the opportunities to connect, collaborate, and create meaningful experiences. Let's embark on this journey together!

I'm a graduate of BS Nursing in Centro Escolar University. I've worked in the contact service industry for almost 10 years handling customer service for major US telcos, UK telcos and hospitality clients.

Hi there! Good morning/afternoon I hope you're having a nice day. I meet most of the requirements that most people put in place, such as: -Stable and high speed internet (500 MBPS) -Desktop with excellent performance multi-screen (MSI Intel Core i7 with 16GB of ram) -Laptop with good performance (Dell Intel Core i5 with 16GB of ram) -Uninterruptible Power Supply (UPS 1200W) -Availability to work flexible schedules -Advanced level of English language (C2) -Headset, professional microphone with noise suppression and quiet environment to work. I have been working as a telemarketer for almost 4 years of experience in Call Centers and Marketing Agencies (Real State, Cold Calling, Project Management, Appointment Setting, and Customer Service) One year I worked with Empire Pharmacy Consultants, doing cold calls, cold emails and setting appointments. I also have two years of experience working with Padua Partners a real estate company based in Texas, I started as a cold caller generating a lot of leads for them using ReadyMode Dialer, but as my supervisor saw my skills and capabilities I got promoted to Marketing Coordinator of the company. I gained a lot of experience with Padua generating leads and organizing CRMs like Salesforce and Zendesk, they also trained me a lot with real estate websites like Propstream, Genesis Propelio, InvestorLift, Zillow, Linktree and more… I can also share with you that I was working recently as a BDR Cold Caller for EBEWE (Existing Building Energy and Water Efficiency Program) based in Los Angeles generating leads and educating the propects for their building compliance report that they needed to do every single year. My job were basically that I needed to connect with the right person (Property Manager or Building Owner) and make sure why we were reaching out. As a BDR Cold Caller for Comply with EBEWE I gained experience and knowledge with HubSpot CRM and GBPN manual Dialer. I can definitely be a great fit for you. Let’s talk! My Spanish is native and my knowledge in English is very effective, my accent is neutral almost native I have been learning English since I was 12 years old and I can start to work right away, thank you for reading this far and I hope you have a great day!

I’m a customer service and account management professional with 10+ years of experience supporting global brands like Jotform, Uber, Google, AT&T, and V3 Electric. I specialize in handling customer inquiries via email and chat, processing orders, resolving issues, and ensuring smooth account operations. I’ve consistently been recognized as a top performer, shift lead, and customer satisfaction rockstar. I’m skilled in using tools like Zendesk, Salesforce, HubSpot, Google Sheets, and Zoho, and I adapt quickly to new platforms like Shopify and AliExpress. If you’re looking for someone reliable, detail-oriented, and committed to long-term collaboration, I’d love to be part of your team and help your business grow.

I'm a customer service representative for almost 5 years now. I am dealing with a different customer. I make sure to respond promptly to their concern and also acknowledging and resolving their issue. - 2 years health care account - member of spears rescue team - practical training for Contact Service NCII 144 hours

-Customer Service Representative for 2 years (Comcast Business) -Virtual Assistant -Community Moderator for NFT projects -Twitter Manager I can work as soon as possible and can work with any timezones. Hire me!