I have over 4 years and 6,000 hours of experience as a receptionist and customer service representative, helping businesses create a professional and welcoming first impression while handling client inquiries efficiently. I specialize in managing front desk responsibilities, scheduling, email and phone support, and providing top-notch customer experiences. I am proficient in tools like Microsoft Office, Google Workspace, and CRM platforms such as HubSpot and Zendesk. My communication skills, friendly demeanor, and problem-solving ability help me maintain positive client relationships and resolve issues quickly. Whether it's answering calls, managing appointments, or ensuring smooth day-to-day communication, I am here to support your business with reliability and professionalism. I look forward to helping you create lasting impressions with every client interaction.

I am a passionate, reliable, and hardworking professional with over 9 years of experience providing exceptional customer service across both voice and non-voice international accounts. I specialize in effective communication with clients through phone, email, and Live Chat Support, and have a strong command of CRM systems such as Zendesk, Zoho, and others. In addition, I also provide Shopify and dropshipping eCommerce support, helping businesses manage their online stores and streamline order fulfillment. I am always eager to learn and adopt new tools and technologies to continuously improve the customer experience. With a strong commitment to meeting deadlines, I take pride in my integrity and never overpromise. While I excel in collaborative team environments, I can also independently take charge and manage tasks effectively. I am excited about the opportunity to help deliver outstanding customer service and support your business in any capacity necessary. Let's work together to build lasting, positive relationships with clients.

4+ years of customer service experience and being the first point of contact. Working with me you get appointment scheduling, ecommerce phone, chat & email experience. I also have experience with platforms such as Shopify, Zendesk, Gorgias, Fresh Desk and Rich panel. I provide for your business: order tracking, order placement assistance, communication with shipping companies, order cancellations and refunds processing. I am friendly, reliable and a fast learner who is able to adapt in any environment. I am able to empathize with customers and convert them into easy long-lasting relationships. I know running a business takes time. Let me be the one to ease that load with effective communication and professional customer service. Don't be afraid to reach out so we can discuss elevating your business to success.

I’m a dedicated customer service and technical support professional with a proven track record of delivering exceptional results. I also have experience with VA. My mission is to provide a world-class customer experience, ensure tasks are completed efficiently and accurately, and to understand and meet the unique needs of each client I work with. Here’s what sets me apart: ✅ Committed to high-quality work and meeting deadlines. ✅ Highly empathetic and customer-focused, with excellent problem-solving skills. ✅ Goal-oriented, self-motivated, and eager to learn new tools or systems. ✅ Great at working independently or as part of a team. ✅ Clear and effective communication to keep you updated every step of the way. Core Skills & Expertise: Customer Service & Support Technical Support (Google, AT&T, Samsung, Epson) Order Processing & Management (Including Dropshipping) Zendesk Customer Advocacy MS Office (Basic to Intermediate) Critical Thinking & Problem-Solving Patience, Empathy & Positive Communication Continuous Improvement Mindset Whether you need someone to handle your customer service operations, manage orders for your dropshipping business, or provide expert-level tech support, I’m here to help. Let’s work together to keep your customers happy and your business running smoothly!

Passionate, driven, and constantly seeking new horizons, I am a dynamic individual with a zest for life and a commitment to making a positive impact. Born and raised in Manila, I've embarked on a journey marked by academic excellence, professional growth, and a genuine enthusiasm for connecting with others. 🎓 Educational Trailblazer A proud graduate of a Philippine university with a degree in Accountancy, I honed my analytical skills and cultivated a love for knowledge. My academic journey was adorned with Latin awards, a testament to my dedication to learning and pursuit of excellence. 🌐 Navigating the Professional Landscape In the professional realm, I've handled customer service and management roles, where I've not only applied my academic knowledge but also thrived in dynamic and challenging environments. My journey has been a tapestry of experiences that shaped my skills in e-commerce and customer care. 🚀 Constant Learner and Adventurer A firm believer in the mantra that learning never stops, I am always seeking opportunities for personal and professional growth. Whether it's delving into a new book, exploring a new hobby, or taking on a new challenge, I embrace each experience as a chance to evolve and expand my horizons. 🌈 Beyond the Resume Away from the formalities, I find joy in reading and exploring. Whether it's immersing myself in the arts, exploring the great outdoors, or simply savoring a good cup of coffee, I believe in the beauty of life's simple pleasures. My skill set and tool knowledge include: Shopify, Gorgias, Zoho, Zendesk, Freshdesk, Help Scout, Konnektive, Checkout Champ, Klaviyo, Stripe, Paypal I am excited about the journey ahead and the opportunities to connect, collaborate, and create meaningful experiences. Let's embark on this journey together!

To be employed in a company that offers advancement in careers, opportunities to earn stable income and strengthen records of achievements through commitments.

-Customer service representative with 3 years of experience -Chat sales and customer support (Microsoft Store) -Activations specialist(Dish Network) -Customer support agent and SME(USCellular) -Native Spanish and Advanced English -Proactive and results-oriented person

I have been in the BPO industry for nearly 9 years now. I have done all tasks except the operations manager position. I have trained and managed people from my second to the sixth year in the industry. I have also been a part of one of the most reputed telecommunications companies in the united states. I speak English fluently whether chat, email, texts or calls.

DISCLAIMER SECTION : In this professional setting, I am here to discuss work-related matters. I am not here to negotiate my health and well-being. Since you do not provide health insurance, I will not engage or put myself in extreme stressful situations to the point of not being able to work. I won’t start working until the contract is active on Upwork, so if you don’t like it that way, just look for someone else. D2: I’m not having work related discussions off platform since this is against TOS. D3: I have low tolerance for b so, please don’t waste my time. Just say what you’re gonna say and be done with it. PROFESSIONAL SUMMARY Detail-oriented individual. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

I’m a very good professional at data entry, web research, and customer support. I am dedicated, loyal, a team player, and hardworking with great communication skills. I am a fast learner, easy to follow instructions and aims to provide 100% quality of work to my clients. I believe that through my work experience and my strong work ethics and values, I’ll be a great asset and can contribute to the success of your company.