DISCLAIMER SECTION : In this professional setting, I am here to discuss work-related matters. I am not here to negotiate my health and well-being. Since you do not provide health insurance, I will not engage or put myself in extreme stressful situations to the point of not being able to work. I won’t start working until the contract is active on Upwork, so if you don’t like it that way, just look for someone else. D2: I’m not having work related discussions off platform since this is against TOS. D3: I have low tolerance for b so, please don’t waste my time. Just say what you’re gonna say and be done with it. PROFESSIONAL SUMMARY Detail-oriented individual. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

I have been in the Customer Service / Support industry for more than ten years and the experience I gained is my most vital asset. I have handled travel, telecommunications, medical, finance, sales and technical support accounts. I can perform my work through phone, email and chat. I am comfortable using online tools like Google Docs and Google Sheets. I have experience with Amazon, eBay, Etsy and Bonanza accounts and have also used Shopify, Zendesk, ManyChat, Slack, Groove, Trello and Freshdesk. I am well organized and keep all transactions documented. I had extensive training and experience with data entry. I have a typing speed of 50 words per minute. I am driven to deliver excellent results.

Hi, I’m Kenzie, an Ecommerce Customer Support Specialist with over 10 years of corporate experience and 6 years in remote customer service, turning customer frustration into loyalty. I’ve supported global online fashion and lifestyle brands, ensuring smooth order management, quick issue resolution, and high customer satisfaction even during peak seasons. I blend empathy, process, and efficiency in every interaction to build trust and strengthen brand reputation. What I Do Best: 💬 Multichannel Support: Email, Live Chat, Social Media (Facebook, Instagram, TikTok), and Phone 📦 Order Management: Refunds, replacements, cancellations, and delivery tracking 💖 Customer Retention: Turning complaints into repeat customers through fast, personalized service ⚙️ Process Optimization: Templates, knowledge bases, and workflow improvements 📊 Reporting & Insights: Identifying recurring issues and improving service quality Tools & Platforms: 🛍️ Shopify · WooCommerce · Magento · NetSuite 🎧 Gorgias · Freshdesk · Zendesk · HelpScout · HelpDesk.com 💻 Google Workspace · Slack · Excel/Sheets · Facebook Business Suite Core Skills: Ecommerce Customer Support Returns/ Replacement & Refunds Management Escalation & Complaint Resolution Ticket Handling (Email, Chat, Social Media) Let’s Connect: I’m open to freelance, part-time, or long-term roles with brands that value quality, empathy, and efficiency in customer experience.

As an experienced customer service representative and retention expert, I will make sure that every loyal customer that I will be speaking with will get a smile in there faces every after our conversation.

As a highly experienced virtual assistant, I am committed to elevating your business and taking it to new heights. I am a native English speaker with over four years of experience in customer sales and virtual assistance for US-based companies. My professional background includes: ✔️ 5+ years of experience in customer service, sales, customer support, chat support, telemarketing, cold calling, and virtual assistance. ✔️ 5+ years of experience working with CRM tools such as ISN, Propertyware, Appfolio, Zendesk, Salesforce, Pipedrive.com, etc. ✔️ 5+ years of experience in data entry and proficient in utilizing office tools such as Excel. ✔️ 5+ years of experience in data mining. ✔️ 5+ years of experience in data entry. Throughout my career, I have acquired a wealth of skills, including proficiency in various CRM software such as Salesforce.com, Pipedrive.com, Georgias.com, and Zendesk.com. Additionally, I am well-versed in utilizing Excel and other spreadsheet programs. I am a quick learner with a strong sense of discipline and time management. I firmly believe in the principle that anything worth doing is worth doing well, and this has been reflected in my outstanding performance throughout my professional journey. An expert in email handling, chat, phone support, and quality analysis. ✔️ 3+ years of experience as an intake specialist and team lead for a leading advocacy group based in the US. ✔️3+ years of experience as a customer service team lead at an inspection company based in Newyork ✔️ 5+ years of experience in total quality assurance. ✔️ 1+ years of experience as a business development representative for a renowned mobile gaming company. ✔️ 2+ months of experience as a virtual assistant for a successful real estate agency. ✔️ 2+ months of experience as a virtual assistant for a leading credit repair business. ✔️ 2+ years of virtual assistant experience in total. I am excited about the prospect of working with you and contributing to the success of your business.

8+ YEARS OF EXPERIENCE - Customer Service Agent - Chat Support - Data Entry - Sending email I am an experienced customer service agent for more than four years. As a Customer Service Representative, I handle customer`s issues and queries. I`m good at multi-tasking as well as addressing customer`s concerns, taking down accurate notes, tool navigation, down to resolving customer`s queries and complaints using all the available resources. I see to it that I help each customer to the best of my knowledge. As much as possible, I never let go of my customers without giving them the best resolution possible without going beyond the company`s product policy. Ensures checking on attendance, schedule adherence, and good etiquette in the workplace will be executed for uninterrupted operations to uphold the Company's standards of professionalism. Coordinates with the Workforce for net staffing requirements and scheduling of agents given leave of absence and attrition. Requests for overtime or 5th-day work meet service metrics by efficiently handling the forecast or spikes in call volumes less. Regards, Glazel

I have integrity every time I'm doing my job. I am patient and hardworking. I am an open-minded person and willing to work under pressure. My experience with AT&T - one of the largest telecommunication companies in the U.S.A as a customer service representative really helped me a lot to become an asset in the company.

Are you looking for top-notched Customer Support? You've got a Customer Service expert here! 😉 My portfolio will show you that I am a perfect fit for this role. I have worked in the Business Process Outsourcing industry in the Philippines for over 4 years. My motivation is to help business owners deliver excellent customer service. I have worked with incredible teams who hold a shared love and passion for customers and thrive on solving issues efficiently while delighting customers, going above and beyond to build loyalty, and giving an excellent experience. I am resilient in troubleshooting and dealing with demanding customers (I love turning these situations around!). Working with different clients made me learn and navigate various tools, systems, and portals efficiently. My long-term work experience has taught me how to meet and exceed each client's expectations. I am dedicated, hard-working, a fast learner, and a team player individual. I am flexible and I love learning new skills! My areas of expertise are: 📝Administrative ⌨Data Entry 🎧Customer Support | Customer Service 📩Email Management 🗓Google Calendar Management 👩‍💼Social Media Management 💻Social Media Posting | Social Media Content Creator | Social Media Imagery 🎨CANVA Designer 📝Ticketing Systems and CRM tools such Zendesk, Freshdesk & Gorgias 🛒Shopify VA Applications, tools, and websites I use: 🌟Google Sheets 🌟Google Docs 🌟Google Drive 🌟Microsoft Excel 🌟Microsoft Word 🌟Shopify 🌟Slack 🌟Zendesk 🌟Trello 🌟Freshdesk 🌟Gorgias 🌟Paypal 🌟Social Media Sites: Facebook, Instagram, Pinterest. Linkedin, Twitter, TikTok If my skills are fit for you, Don't hesitate to reach out to me. I am just one invitation away!😉

Are you looking for a reliable professional who can manage customer inquiries and deliver outstanding results? I help businesses reduce refunds, handle customer inquiries, and improve customer satisfaction through fast, empathetic support. Experienced with Shopify, Gorgias, Freshdesk, reamaze, richpanel and subscription retention. What I Offer: 💬 Customer Support Excellence: Prompt and accurate handling of customer inquiries via email, live chat, and phone. Resolving complex issues while maintaining a calm and professional demeanor. Enhancing customer satisfaction and fostering loyalty through personalized assistance. 📈 Process Optimization: Streamlining workflows to save time and increase productivity. Reducing response times and improving overall communication with customers and team members. Why Work With Me? ✅ Proven experience in handling diverse customer needs and inquiries. ✅ Strong communication skills, both written and verbal. ✅ Highly adaptable and quick to learn new tools and systems. ✅ Committed to meeting deadlines and exceeding expectations. I am passionate about helping businesses grow by providing top-notch customer service and virtual assistance. Let’s work together to achieve your goals and make your operations smoother than ever! 📩 Feel free to send me a message, and let’s discuss how I can support your business needs.

Currently a results-oriented professional with experience in Customer Success Management and Quality Control Operations focusing on ensuring client satisfaction, maintaining high-quality standards, and driving process improvement to support business goals with a previous Customer Service Representative experience in bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Proficient in market and financial analysis, with a strong ability to apply insights to daily trading strategies for optimized decision-making and profitability using softwares like TradingView and MetaTrader