Hello, I’m Mary — an experienced Operations, Marketing, and Project Manager, and former Chief Operations Officer. Over the past several years, I’ve helped companies across multiple industries scale efficiently by managing their operations, people, systems, and overall business growth from beginning to end. I’ve worked with businesses in: Affiliate Marketing · Amazon · Commercial Cleaning · Digital Marketing · Healthcare Recruitment · Healthcare Software · Publishing · Ecommerce & Dropshipping Here’s a summary of what I’ve done and what I can bring to your business: Operations Management: Directed daily operations for startups and established companies, optimized workflows, enforced accountability, and created structure across departments. Project Management: Oversaw multiple concurrent projects using Asana and detailed tracking systems — ensuring deadlines, deliverables, and KPIs were consistently met. Recruitment & HR: Led end-to-end hiring, onboarding, performance reviews, and scaling for both local and international teams. Systems & Process Optimization: Designed and documented SOPs, implemented workflow automation, and built operational systems that reduced inefficiency and dependence on leadership. Marketing & Campaign Management: Managed Google, Meta, and Bing PPC campaigns; coordinated digital marketing initiatives aligned with company KPIs. Ecommerce & Client Operations: Oversaw store management, product listings, UGC content, refunds, and client communications while maintaining high customer satisfaction and retention rates. Leadership & Strategic Growth: Worked directly with founders to translate vision into operational strategy, align teams, and ensure smooth execution across all departments. Automation & Tech Systems: Partnered with technical experts to build AI integrations, CRM systems, marketing funnels, and backend automation for scale and efficiency. As a COO, I managed the business end to end — from vision to execution. I’ve built teams, created systems, improved delivery, and designed the operational frameworks that let companies scale without chaos. If you’re looking for someone who can step in, take ownership, and run operations with precision and clarity, I’d love to connect. Let’s schedule a call to discuss how I can help streamline and scale your business.

Hi, I’m Brandon 👋 I help execs remove operational bottlenecks and install the systems needed to scale service based businesses without breaking delivery, teams, or the customer/client experience. If your company is growing but everything still depends on you such as decisions, approvals, onboarding, or escalations, I step in as a Fractional COO or Chief of Staff to fix the operational side so your business can actually scale. Drop me an invite or a message with your biggest issue and I'll send you a personalized Loom - honest feedback, no pitch - for free. What clients typically bring me in to solve: - Founders or executive team stuck in daily decisions, approvals, or escalations - Operations running on tribal knowledge instead of documented systems - Delivery that breaks when client volume increases - Teams without clear ownership or accountability - Weak onboarding and inconsistent client experience - Growth creating chaos instead of leverage A little more about me: Over the past 20 years I have led operational teams, systems and execution across environments including a Fortune 25 companies, a $2B fintech organization, and agencies managing $20–$30M+ in assets. - Led operations for teams up to 150+ across multiple regions. - Supported agencies scaling from $5M to $25M in AUM. - Built CX and delivery systems that increased client capacity by 40% and over 700 clients. - Implemented hundreds of SOPs for onboarding, fulfillment, and escalations. - Reduced operational escalations by 60% through clear accountability systems. If you want someone who will identify the REAL operational constraints, install systems that support growth, and help the team execute consistently, send me an invite. I'd love to chat! 🔧 EXPERTISE: Fractional COO & Chief of Staff | Operations Strategy | Systems & Process Design | Client Delivery | CX Systems | Team Accountability | SOP Development | Operational Scaling | Agency Operations | Leadership | Founder Operations Support |

My clients verbatim "Ilesha's professionalism, warmth, and problem-solving competence makes her a strong candidate for anyone seeking her skills." "Ilesha is a lovely human who was always a pleasure to work with. She was consistent and efficient. She was good at finding potential issues and coming up with solutions. Her work was conscientious and thorough. I cannot recommend her highly enough!!" Hire me, who will be equally committed to your success as you are! Hey, my name is Ilesha, and I am an Online Business Manager, supporting business owners towards reaching their goals and scaling-up their businesses, with Tech, Operations, Administration, and Project Management. I am a self-motivated individual who has been consistently delivering process enhancements with exponentially growing efficiency. With over 7+ years of experience and 50+ projects completed I’m a Top Rated Plus representing the top 3% of performers on Upwork. Here is why: Just think of me as your in-house COO (Chief Operations Officer) or even your second BRAIN! I assist you in digitally organizing your business by building a solid foundation that operates efficiently and effectively for sustainable growth. My skills include supporting the CEO and building robust systems and processes for your online business operations, coordination of projects from conception to completion, giving you more time to do what you love doing at your business. What sets me apart? The sea of 3 Cs- calm, curious, and confident. I am someone who is resourceful and intuitively knows when to try to “figure things out” on your own and also when to ask for help. I’m adept at collaborating with cross-functional teams and building trusted relationships with clients and stakeholders. I possess written/verbal communication, engagement, and problem-solving skills with strong knowledge of various cultures/regional standards. As a result, I have been delivering enhanced project efficiency, on time and within budgets. It's fun to solve problems and shape businesses. The more complex the challenge, the higher the motivation to overcome it. Some more testimonials: “It was a privilege spending precious hours learning from her precise intellect and awareness of what 'works' in reality!” - Spiritual Teacher “I could completely trust her to represent our company professionally with our clients and make sure what needed to get done, got done." - CEO, Government Contract Consulting Firm “Hiring Ilesha is a no-brainer.” - Online Speaker and Crypto Expert “She is the ultimate professional and has wide range of skillsets that can lend a hand to various problem-solving exercises.” - CEO, Advertising Agency Here's how I can support you: -- Fractional COO / Integrator: partnering with you to keep your entire company on track. Becoming the ying to your yang - keeping you focused on the business goals that will help you truly scale up. -- Project management: Naturally wired for processes, procedures, and project planning. My superpower is my ability to work with people in order to make sure that everything gets done well and on time. -- Online Business Manager: Managing the day-to-day operations and handling multiple projects at the same time while knowing which ones to prioritize first. Creating workable SOPs and checklists that keep a virtual team running efficiently. I enjoy creating bespoke solutions that fit your business model. I invite you to have a Coffee Chat and use my experience and knowledge to build a specialised solution for your business.

Most founders I work with have the same problem. They are the answer to every question in their business and it is slowing everything down. I fix that. I am a fractional COO and operations expert with 6 years of experience building operational infrastructure for startups, agencies, and scaling businesses across the UK, UAE, Saudi Arabia, Canada, and the USA. I come in, map how the business actually runs, identify what is breaking or missing, and build the systems, workflows, and automations that let the business run without the founder in the room for every decision. I have done this across retail, healthcare, creative media, e-commerce, and tech startups. Businesses with one location and businesses with nine. Pre-revenue startups and $9M+ operations. The context changes but the result is always the same: a founder who goes from being the operational bottleneck to focusing on the work only they can do. What makes me different from most ops people is that I do not just document processes and hand over a folder. I build operational infrastructure that is connected, automated, and actually used. I use ClickUp as the central operating system, connect it to everything via Make, Zapier, and n8n, embed AI agents where they can do the heavy lifting, and hand over a business that manages the majority of its own administration in the background. Every client I have worked with has told me I exceeded their expectations. Not because I delivered what they asked for but because I identified what they actually needed and built that instead. 📊 Results I have delivered ▶️ Built complete operational infrastructure for a $9M+ retail operation across nine international locations, moving the entire business from spreadsheets and WhatsApp to a fully automated ClickUp system with real-time cross-location visibility ▶️ Reduced a founder's monthly operational review process from several hours of manual work to a single approval click by building a custom AI performance agent connected to ClickUp via API ▶️ Built hiring, onboarding, clinical scheduling, financial tracking, and compliance systems from scratch for a healthcare startup, enabling the founding team to scale without adding operational headcount ▶️ Designed and implemented end-to-end client delivery pipelines for multiple agencies, eliminating manual status updates and giving leadership full project visibility without asking for a single report 🚀 What I offer ▶️ Operational infrastructure design and implementation ▶️ ClickUp workspace architecture, automations, and integrations ▶️ AI agent development for operational workflows ▶️ HR and people operations including hiring, onboarding, and performance management ▶️ Financial operations including P&L, cash flow, reconciliation, and forecasting ▶️ SOP creation and process documentation ▶️ Founder support and decision-making offload

Hello, I’m Sourav Bhattacharjee, and I bring a wealth of experience as a virtual assistant with a proven track record of building businesses from the ground up. Over the years, I’ve successfully developed 4 businesses in New York and 3 in New Jersey, showcasing my ability to drive growth and manage operations. Previously, I worked for a UK-based BPO & KPO agency with workstations across Europe and Asia. Now, I operate independently, leveraging my expertise to support clients as a dedicated freelancer. Let me share a story—a true account of how I honed my skills. My most valuable experience came from working with a group of small MBE businesses in NYC. Initially, the owner engaged me for small projects, but recognizing my impact, he later offered me a role as Chief of Operations. When I joined, the group had 2 businesses. By the time I finished, we had grown to 7 businesses across NY and NJ. This journey included securing certifications like PANYNJ, SBE, SBS MBE, LHCSA, NHTD, and NYS M/WBE, all made possible by our collaborative efforts. We started with two businesses, reinvesting revenue to launch startups focused on cleaning, staffing, and medical billing. Here’s how we made it happen: 1. Infrastructure Setup: I implemented essential tools like Slack, Asana, G Suite, Grasshopper, and shared drives to streamline operations. 2. Building the Team: We sourced tech-savvy VAs from local communities in Jamaica, Bangladesh, and the Philippines, avoiding platforms like UpWork and Fiverr to find long-term collaborators. 3. Client Acquisition: I tested Facebook Ads with a $100 credit, leading to our first cleaning client in Manhattan. Additionally, platforms like Thumbtack and Craftjack helped us secure leads. I meticulously documented workflows, from generating quotes via Jobber to onboarding employees in payroll systems. Every process was standardized and recorded for seamless operations. Government Contracts: Recognizing the potential of government contracts, I created accounts on platforms like SAM.gov, NYSCR, and Bidnetdirect. We also engaged organizations like PTAC, SBS, and Workforce1 for guidance. Networking with their representatives helped us understand RFQs, RFPs, and other procurement processes. Through persistence, we secured opportunities like a staffing proposal for the Department of Social Services. To handle the growing workload, I expanded the team by hiring additional support from Bangladesh. I trained them to complete tasks efficiently by creating detailed workflows and video tutorials. Finally, I identified Chief Diversity Officers (CDOs) in various agencies and reached out with capability statements and proposals. This proactive approach opened doors to collaborations, including a significant staffing opportunity with the Department of Social Services. Managing multiple businesses, nurturing client relationships, and ensuring operational excellence is no small feat, but my commitment to building efficient systems and teams makes it achievable. There’s much more to share about my journey, but Upwork limits me to 5000 characters. Let’s connect and discuss how I can bring similar success to your business. Best, Sourav

You’ve built a strong founder-led business — but growth is still running through you. I help scaling founders remove founder dependency, build operational capacity, and create the business architecture needed to grow without chaos. As a Fractional COO and Strategic Operations Partner, I work with founders whose business is already working — but the delivery, team, decisions, systems, and leadership rhythm have not yet caught up with the level of growth they’re trying to hold. Fractional COO | Strategic Operations Partner | Upwork Expert-Vetted | Top Rated | $200K+ Earned | 90%+ Job Success Most of my clients come to me when growth has started to expose the cracks behind the scenes. The business is making money. The clients are there. The opportunity is real. But the founder is still too involved in every decision, every delivery issue, every team question, every client escalation, and every moving part. That is founder dependency. And it is usually not solved by hiring another assistant, adding another tool, or writing another SOP. It requires stronger business architecture. I help founders build the operational capacity required to scale. Together, we may work on: • Founder dependency and bottleneck removal • Business architecture and operating model design • Team roles, decision rights, and accountability • Delivery systems, SOPs, and client experience • KPI dashboards and visibility systems • Pricing, packaging, retention, and margin improvement • Leadership rhythm, operating cadence, and calm CEO decision-making • Strategic priorities and execution systems for the next stage of growth This is not surface-level strategy. It is the work of making the business easier to run, easier to lead, and less dependent on the founder carrying everything. CLIENT RESULTS INCLUDE: • 10–15+ hours/week freed from day-to-day operations • Stronger execution without constant founder involvement • Clearer team ownership and decision-making • Improved margins through simpler, more effective systems • Increased revenue through better pricing, positioning, delivery, and operational clarity • A business that feels structured, calm, and back under control RECENT CLIENT WORK: • Helped a scaling mental health practice remove operational bottlenecks, improve decision-making, and prepare the business for acquisition • Supported a construction business through operational restructuring, KPI visibility, and a 28.6% revenue increase within 4 months • Partnered with a data analytics agency to strengthen sales, leadership, and scalable delivery foundations • Helped a creative agency move from reactive delivery into a clearer operating structure • Supported SaaS, consulting, agency, wellness, construction, community, and expert-led businesses through growth-stage complexity HOW I WORK: Assess We identify what is actually breaking under scale: founder dependency, delivery drag, team confusion, unclear decision rights, weak visibility, pricing strain, or operational complexity. Architect We design the business architecture: roles, responsibilities, rhythms, systems, priorities, KPIs, and decision flows. Align We create the leadership and execution structure needed for the founder and team to operate with more clarity and less reactivity. Accelerate We implement what matters most so the business becomes calmer, stronger, and more scalable. WHO THIS IS FOR: This is a strong fit if: • You are a founder, CEO, consultant, agency owner, or expert-led business owner • Your business is around $500K–$5M+ revenue • Growth is happening, but it still depends too heavily on you • You want strategic ownership, not task-based support • You need someone who can see the full business model, not just isolated operations • You are ready to build the structure for your next stage of scale This is not a fit if: • You are looking for a VA, OBM, admin support, or task-based project manager • You only want someone to “write SOPs” without addressing the business model underneath • You are very early-stage and still validating your offer • You want low-cost execution rather than strategic partnership • You want coaching without operational change ABOUT ME: I bring 20 years of experience across finance, strategy, operations, consulting, and founder advisory. I have built my own 7-figure consulting business, worked with founders and CEOs across multiple industries, and generated around $300K through Upwork while being recognised as Expert-Vetted / Top 1%. My strength is seeing the full system: business model, delivery, operations, leadership, decision flow, team capacity, pricing, and growth strategy — then simplifying it so performance becomes sustainable. If your business is growing but still depends too heavily on you, let’s start with a focused strategy conversation.

Ex-founder turned fractional CMO for AI, SaaS, and Web3 — I help founders turn complex products into clear market traction. I’m a founder-operator who’s taken companies from zero → MVP → PMF → hyper-growth → exit/TGE. Today, I work with startups as a fractional CMO or COO to build GTM systems that drive revenue, fundraising, and enterprise partnerships. Previously, I co-founded Sapien AI (COO) where we reached MVP and PMF within a year, then listed publicly with a $400M FDV peak. Before that, I served as: COO/CPO at Haller AI (acquired) CMO at Matador Technologies (IPO) CMO at REsimpli, where I revitalized growth after a long stagnation With 10+ years in growth and product leadership, I specialize in: Go-to-Market Architecture — the narrative, funnel, and systems that attract investors, customers, and partners Positioning & Messaging — turning complex technical products into simple, compelling value Launch Systems — plug-and-play GTM frameworks for product or feature launches Ways to Work Together Fractional CMO (3–6 month engagement) For startups raising Seed to Series B who need senior-level growth strategy without a full-time exec. GTM + Launch Blueprint (2–3 week sprint) Define positioning, ICP, funnel, distribution plan, and a 90-day content + growth roadmap. Why Clients Work With Me 100% Expert-Vetted on Upwork (top 1%) Founder empathy — I’ve lived the full startup lifecycle: MVP → pivot → PMF → scale → exit/TGE/IPO Raised $20M+ from VCs and led both an IPO and token generation event Enterprise sales experience — including Amazon, United Nations, ByteDance, Workday, Alibaba Deep domain expertise across SaaS, AI infra, Web3, and big data If you need strategic growth leadership — not tactical churn — let’s start with a 30-minute strategy session to identify your biggest bottlenecks and highest-leverage opportunities.

Growing companies rarely fail because they can’t sell. They struggle because operations never evolve as fast as revenue. Owners become the approval process. Projects become inconsistent. Margins begin to shrink. The business becomes increasingly dependent on tribal knowledge. That’s where I come in. I’m the founder of Framework Ops, a fractional COO practice focused on helping construction and home-service companies build the operational systems required to scale without increasing chaos. I work with companies doing roughly $2M–20M in annual revenue that need executive-level operational leadership without hiring a full-time COO. ⸻ What I Build Rather than delivering recommendations that sit in a binder, I build operating systems your company actually uses. Typical engagements include: • Executive KPI dashboards • Leadership scorecards • SOP development • Accountability systems • Meeting cadence • Organizational design • AI implementation • HubSpot optimization • JobNimbus implementation • Workflow automation • Reporting systems • Process documentation • Department playbooks • Capacity planning • Production systems • Sales-to-Operations handoffs • Operational audits ⸻ Industries I primarily work with: • Roofing • Exterior Contractors • General Contractors • Remodelers • Commercial Contractors • Specialty Trades • Home Service Companies ⸻ Technology I’m comfortable implementing and integrating modern operational technology including: HubSpot JobNimbus Buildertrend Procore Roofr Hover Google Workspace Slack ClickUp Make Zapier Supabase OpenAI Claude Custom AI agents Reporting dashboards ⸻ Typical Outcomes Clients generally hire me when they need to: ✔ Reduce owner dependence ✔ Improve accountability ✔ Build management systems ✔ Standardize operations ✔ Increase visibility into KPIs ✔ Implement practical AI ✔ Improve onboarding ✔ Build SOP libraries ✔ Increase operational capacity ✔ Prepare for scaling ⸻ How I Work Every engagement follows a structured process. 1. Diagnose Operational assessment, leadership interviews, bottleneck analysis, financial review. 2. Design Build the operating system, reporting cadence, organizational structure, dashboards and implementation roadmap. 3. Deploy Work alongside leadership to implement systems, document processes and train managers. 4. Sustain Continue as your fractional COO to ensure systems remain effective as the business grows. ⸻ Why Clients Hire Me I don’t sell generic business consulting. I install operational infrastructure that leadership teams actually use. If your company has reached the point where growth is creating complexity faster than your systems can absorb it, that’s typically where I provide the most value. ⸻ Next Steps If you’re looking for an experienced operator who can combine systems thinking, AI implementation, reporting, and practical execution, I’d be glad to discuss your business.

I help leaders scale through a sharp focus on strategy, operations, and people. Expert at business operations that work seamlessly with one another. As a strategy & operations consultant I know how to quicky and accurately assess, analyze, and recommend changes to align people, processes, and goals. From my time as an operating executive and general manager, I know what it means to be hands-on in the trenches to implement change and manage the day-to-day for weeks, months, and years. For my clients this means I deeply understand your reality and have the training, frameworks, and real-world experience to help you succeed -- without pissing off your people. MBA from Carnegie Mellon, 20+ years at PwC, IBM & Boutique Consultancies. - Fractional COO (Chief Operating Officer, Head of Operations, Operations Director) - Fractional CSO (Chief Strategy Officer, Transformation, Change Management) - Chief of Staff - Management Consulting | Management Consultant - Interim management (Operations, Strategy, Executive Operations, Administration, HR, Comms) - Special Projects & Program management - Leadership Coaching - OKR - Start-ups - Communications (board, investors, executive, company, community) And a thought on money. Why do I do this? Because I like to help people. When I propose on a job, I may adjust my posted rate to the commitment and effort the job appears to need. If my posted rate seems out of your reach, it's always worth a quick chat. I'm more interested in the experience of working with new organizations and people than wringing every nickel out of my clients. Conversely, complex projects may warrant a more significant client investment.

✔️ 70+ successful projects | 🌍 55+ clients worldwide | 🔝 Top 2% Upwork Talent | 💯 100% Job Success Are you looking for a Fractional COO (EOS Integrator) / CAO (AI) who can step in and streamline your operations, align your teams, and drive scalable growth? I help founders, CEOs, and executive teams regain control of their operations by implementing world-class business systems, process frameworks, and strategic execution plans—without the overhead of a full-time executive. AI-Driven. Human-Perfected. Unbeatable Operations. 🔧 What I Do: I specialize in business operations transformation, focusing on: ✅ Fractional COO/CAO Services – Executive-level support to align business strategy and daily execution (Vision to Traction) ✅ Operations Management – Process improvement, SOP creation, KPI tracking, and workflow automation (AI-driven Solutions) ✅ Strategic Planning & Execution – OKRs, Quarterly Rocks, roadmaps, and scalable operating models (Data-driven decision-making (DDM), based on Data Intelligence) ✅ Team Structuring & Leadership – Org design, role clarity, talent ops, and remote team management ✅ Digital Operations Hub Design – Combine automation, AI, and talent to run efficient, outsourced processes 🎯 Who I Work With: - Startups & Scaleups needing structure, systems, and strategic focus - SMBs & E-commerce companies preparing for growth, funding, or exit - Government Agencies looking to institutionalize business process management (BPM) - Founders overwhelmed by operations and ready to delegate and scale 📈 Recent Results: - 💡 Designed and implemented a Strategic Dashboard for the Ministry of Economy in Argentina to track 15 public entities - 🚢 Overhauled passenger onboarding for a top ferry services operator in South America, streamlining admin, ticketing, and check-in with digital tools - 💳 Led business process reengineering for a Fintech to optimize performance and compliance - 🛠 Built a Project Management Framework for a UAE-based product design firm, integrating Pipefy and KPI dashboards - 🐶 Launched end-to-end operations for a DTC (Amazon Seller) dog treat brand: from digital sales channels to fulfillment 🎓 Credentials & Background: - Ex-Accenture & Deloitte | Senior Consultant in transformation programs (Big 4) - Corporate experience at Microsoft, Avaya, and Telecom - Bachelor’s in Industrial & Business Engineering, UTN Argentina - Built and led international, remote teams with multi-million dollar budgets - Fluent in English and Spanish | Culturally adaptive across global markets - Endurance mindset: I’m also an ultramarathon runner 🏃‍♂️ 📂 Ready to See the Impact? - 📎 Explore my portfolio to see how I’ve helped startups and companies like yours gain clarity, control, and results. - 📅 Let’s connect to discuss how I can help scale your operations—without scaling your headaches.