Hi, looking for a customer service Professional? I offer almost 20 years of experience in customer service for international companies. Additionally I have been working 9 years as a content writer and translator/proofreader. I have been working for different companies all over the world. Satisfying my customer is my main goal.

As an experienced customer service representative and retention expert, I will make sure that every loyal customer that I will be speaking with will get a smile in there faces every after our conversation.

I am an experienced customer service representative with more than 6 years experience in technical support, customer service and sales via telephone, email and chat. I am well organized and self-disciplined with the ability to prioritize queries under pressure. In the last years, my job experience was focused in customer service, technical support and telemarketing. Here are some of the responsibilities I’ve held over the past 5 years: Answer customers’ questions and concerns. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to ensure resolution. Assist customers with buying activities. Follow up on sales leads. Maintain accurate customer records. The client satisfaction is my number one goal and I am ready to do the necessary to provide the top quality service. Please feel free to contact me with any questions you may have or if you wish more information about my job experience

I have been in the BPO industry for nearly 9 years now. I have done all tasks except the operations manager position. I have trained and managed people from my second to the sixth year in the industry. I have also been a part of one of the most reputed telecommunications companies in the united states. I speak English fluently whether chat, email, texts or calls.

As a highly experienced virtual assistant, I am committed to elevating your business and taking it to new heights. I am a native English speaker with over four years of experience in customer sales and virtual assistance for US-based companies. My professional background includes: ✔️ 5+ years of experience in customer service, sales, customer support, chat support, telemarketing, cold calling, and virtual assistance. ✔️ 5+ years of experience working with CRM tools such as ISN, Propertyware, Appfolio, Zendesk, Salesforce, Pipedrive.com, etc. ✔️ 5+ years of experience in data entry and proficient in utilizing office tools such as Excel. ✔️ 5+ years of experience in data mining. ✔️ 5+ years of experience in data entry. Throughout my career, I have acquired a wealth of skills, including proficiency in various CRM software such as Salesforce.com, Pipedrive.com, Georgias.com, and Zendesk.com. Additionally, I am well-versed in utilizing Excel and other spreadsheet programs. I am a quick learner with a strong sense of discipline and time management. I firmly believe in the principle that anything worth doing is worth doing well, and this has been reflected in my outstanding performance throughout my professional journey. An expert in email handling, chat, phone support, and quality analysis. ✔️ 3+ years of experience as an intake specialist and team lead for a leading advocacy group based in the US. ✔️3+ years of experience as a customer service team lead at an inspection company based in Newyork ✔️ 5+ years of experience in total quality assurance. ✔️ 1+ years of experience as a business development representative for a renowned mobile gaming company. ✔️ 2+ months of experience as a virtual assistant for a successful real estate agency. ✔️ 2+ months of experience as a virtual assistant for a leading credit repair business. ✔️ 2+ years of virtual assistant experience in total. I am excited about the prospect of working with you and contributing to the success of your business.

My name is Quennie B. Florita, from Dumaguete City Philippines. Single and had finished college in Negros Oriental State University (NORSU).I was a Customer Service Representative last 2013-2016 . I was also a Data entry encoder last 2012-2014 at oDesk and I'm also a Telemarketer last 2014. I became a part of the quality assurance specialist for 1 year last 2015-2016 from one of the call center/BPO here in our place. I was also a part of the workforce team with other BPO I worked with for almost 4yrs from 2019-2022. And I also became a supervisor last 2022 until 2024. I have many strengths that have contributed to my success at work. For starters, I have a strong work ethic that drives me to accomplish deadlines far ahead of schedule. I also appreciate the sense of satisfaction that comes from completing the task correctly and on schedule. Always happy to interact with my customers to answer their concerns or any questions that would help them out, to understand the situation and fix any problems that our customers encountered.

Hi, I am Marketing Graduate with strong experience in Customer Service, skilled in handling customer inquiries, resolving concerns, and delivering positive client experiences. I am also capable of performing Administrative tasks with strong attention to detail and organization. In addition, I have basic skills in Canva, allowing me to create simple graphics and visual materials. I am eager to contribute my skills while continuing to learn and grow in a professional environment. If you’re looking for someone reliable, hardworking, and dedicated to delivering great results, I’d be interested to!

Professional Summary: Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering exceptional service on every interaction. Actively seeking a customer service role where I can utilize my education and experience to add immediate value to an organization.

I'm Jean Yannick S. HOUNTONGBE—a seasoned Customer Support Representative, Customer Service Specialist, and Virtual Assistant, fluent in both English and French. With over 4 years of experience, I’ve supported clients across various industries, including green mobility, telecom, e-commerce, and tech. I’m committed to helping you manage client interactions, back-office tasks, and administrative processes with professionalism, empathy, and a problem-solving mindset. ✅ What I Can Do for You I provide high-quality, bilingual assistance to businesses that care deeply about their customers and brand image. Here’s how I can help you: Customer Support & Customer Service • Handling inquiries via email, chat, and phone (EN/FR) • Troubleshooting technical/product-related issues • Managing orders, refunds, and returns • Escalation handling with professionalism and empathy • CRM tools: Zendesk, Gorgias, Freshdesk, HubSpot, Salesforce Virtual Assistant Services • Email and calendar management • Appointment scheduling • Data entry and web research • File organization and document formatting • Travel planning and itinerary coordination • Communication with clients, partners, or vendors I understand that your time is valuable. That’s why I take ownership of the tasks you delegate, ensuring they are completed accurately, on time, and with attention to detail. 🌍 Why Clients Trust Me ✅ Bilingual Excellence – Clear, confident communication in English and French ✅ Customer-Centric Mindset – I always treat your clients with respect and care ✅ Problem Solver – I don’t just answer questions—I find solutions ✅ Self-Motivated – You can count on me to manage time and priorities independently ✅ Tech-Savvy – I quickly adapt to your preferred platforms and tools ✅ Flexible & Remote-Ready – Equipped for remote work with reliable internet, professional setup, and full availability for different time zones Whether you need a steady pair of hands to manage customer tickets or a proactive assistant to organize your day, I bring the structure, communication, and consistency you need. 💬 My Past Experience • United Call Centers – Bilingual Customer Support Agent (EV Charging Campaign – English/French) • Vipp Interstis – Customer Service & Telesales Support • Média Contact Bénin – E-commerce Customer Care SAV, & Technical Support • Freelance VA Projects – Calendar/email management, scheduling, inbox clean-up, customer follow-up for small business clients I’ve handled a wide range of customer profiles, tools, and industries, giving me the adaptability to integrate quickly into your team and processes. 🤝 What You Get When you hire me, your business gains more than a freelancer. You get a partner dedicated to: • Representing your brand with professionalism • Enhancing your customer experience through fast, empathetic support • Taking over time-consuming admin tasks, so you stay focused on what matters • Communicating clearly and reliably, so you always know the status of your projects Let’s chat! If you’re looking for a bilingual customer service representative, a reliable customer support agent, or a virtual assistant who truly cares about your business and your customers, I’m ready to help. Message me today, and let’s build something great together.

Friendly and reliable Customer Service Representative with 1 year of experience. Skilled in answering customer questions, solving problems, and providing support via phone, email, and chat. Committed to delivering excellent service, ensuring customer satisfaction, and handling inquiries efficiently. Strong communicator with a focus on helping customers. Experienced and caring professional with a background in healthcare. Skilled in patient care, medical documentation, and supporting healthcare teams. Knowledgeable in medical terminology and procedures. Dedicated to providing quality care and improving patient outcomes.