Hello! My name is Annefaye Wanan, and everyone calls me Faye. I’m passionate about helping people through customer service and sales. I enjoy learning new things and prioritize attention to detail in everything I do. I have experience in inbound and outbound sales, lead generation, lead qualification, appointment setting, follow-up calls, and remote administrative support. I am familiar with CRM systems, dialers, productivity apps, and email and SMS communication platforms. I am always willing to be trained in new areas that will help me grow and further develop my skills. I’m excited to bring my experience, dedication, and positive attitude to help clients achieve their goals efficiently and effectively! Tools, Dialers and apps I’ve Used: - Mojo Dialer - Go High Level - Podio - CallTools - Salesmate - Woo Sender - REI Reply - RingCentral - Aircall - Zoom - Google meet - Slack - Google Workspace (Docs, Sheets, Calendar) - Discord - Webscraper - Zillow - Propstream -Propwire

I have 10 years of experience in Customer Service assisting U.S customers. I was trained in a large call center in the Philippines and served as Preboarding Coordinator for 2 years. I also worked as an Escalation Management for a technical account. I worked as an appointment setter assigned for scheduling an Annual Health Assessment, Mammogram, etc for medical insurance members. I believe that my skills and experiences would be a strong fit for the team. I am proficient at speaking with clients on the phone and over email. I'll make every effort to help each customer and give them the best customer service possible. Take risks, work wisely, and always be open to change. Do not be intimidated by something you don’t know. Take it as a challenge and conquer it. Skills can be acquired and things can be learned, you just have to put in the extra effort. And it’s okay to not know everything, as long as you’re willing to grow and learn something. Don’t hesitate to go the extra mile; it’s going to be worth it!

I have been in the Customer Service / Support industry for more than ten years and the experience I gained is my most vital asset. I have handled travel, telecommunications, medical, finance, sales and technical support accounts. I can perform my work through phone, email and chat. I am comfortable using online tools like Google Docs and Google Sheets. I have experience with Amazon, eBay, Etsy and Bonanza accounts and have also used Shopify, Zendesk, ManyChat, Slack, Groove, Trello and Freshdesk. I am well organized and keep all transactions documented. I had extensive training and experience with data entry. I have a typing speed of 50 words per minute. I am driven to deliver excellent results.

Highly skilled and meticulous Call Center Representative with a superb record of customer satisfaction and successful sales. Adept at multitasking able to address multiple customer and company tasks with the highest degree of professionalism and accuracy. Flexible scheduling availability to include evenings weekends and some holidays. I had been working in a call center for 8 years, I have been in sales/telemarketing, hardcore sales, lead gen, appointment settings, started working from home or home-based jobs for almost 2 years for appointment setting on the furnace, also a part team lead specialist for Mr. park industry we connect with the client using linked, also with Century 21 real state my role is circle prospecting, and recent work is with Farmers Insurance we call clients for their home and auto insurance My first sales experience is with the company that does hardcore sales as account manager Ability to Communicate Client Needs, introduce the product, then with Demand Science (B2B) we are responsible for telephone and email prospecting; qualifying and processing marketing leads for the sales team and generating summarized reports of their key findings. my long-term is to goal is Learn a new skill or technology. Improve communication skills. to have a career growth wor permanently.

My name is Quennie B. Florita, from Dumaguete City Philippines. Single and had finished college in Negros Oriental State University (NORSU).I was a Customer Service Representative last 2013-2016 . I was also a Data entry encoder last 2012-2014 at oDesk and I'm also a Telemarketer last 2014. I became a part of the quality assurance specialist for 1 year last 2015-2016 from one of the call center/BPO here in our place. I was also a part of the workforce team with other BPO I worked with for almost 4yrs from 2019-2022. And I also became a supervisor last 2022 until 2024. I have many strengths that have contributed to my success at work. For starters, I have a strong work ethic that drives me to accomplish deadlines far ahead of schedule. I also appreciate the sense of satisfaction that comes from completing the task correctly and on schedule. Always happy to interact with my customers to answer their concerns or any questions that would help them out, to understand the situation and fix any problems that our customers encountered.

Hi, I’m Vijay Kumar, a dedicated Customer Service and Sales Specialist with 5+ years of professional experience at Global Solutions 24x7. My expertise lies in customer support, client communication, sales assistance, and delivering a positive customer experience while building strong customer relationships. Over the years, I have worked with customers from different backgrounds, handling inquiries, resolving concerns, and assisting clients with products and services in a professional and customer-focused manner. I am experienced in managing customer interactions through chat, email, and remote communication while maintaining professionalism, patience, and strong communication standards. My key strengths include: * Customer service and customer relationship management * Sales support and customer engagement * Handling customer inquiries and resolving issues efficiently * Professional communication and active listening * Managing difficult situations calmly and professionally * Delivering customer-focused solutions and maintaining satisfaction I am a quick learner, adaptable, and committed to providing high-quality service that supports both customer satisfaction and business growth. I always focus on understanding customer needs, building trust, and creating a positive experience that reflects well on the company. If you are looking for a reliable professional with experience in both customer service and sales, I would be happy to contribute to your team.

Customer Service | Sales & Support Expert | Phone & Live Chat Specialist | 6+ Years of Experience Are you looking for someone who can deliver exceptional customer support, boost your sales conversions, and represent your brand with professionalism? You’ve come to the right place! With over 6+ years of hands-on experience in customer service, sales, and technical support, I specialize in: ✅ Phone Support – Friendly, clear, and solution-focused communication. ✅ Live Chat & Email Support – Fast, professional, and always on-brand. ✅ Sales Support & Lead Conversion – Skilled in upselling, cross-selling, and closing deals. ✅ CRM & Helpdesk Tools – Proficient in Zendesk, Freshdesk, Salesforce, HubSpot, Intercom, and more. ✅ Handling Difficult Customers – Calm under pressure, always focused on resolution and customer satisfaction. ✅ 24/7 Support & Flexibility – Available for full-time, part-time, or project-based roles. 🎯 I understand that every message, call, or chat is a reflection of your brand. My goal is to provide a seamless, positive experience for your customers, while helping you grow your business. Let’s build long-term success together. 📞 Ready to help? Hit that Invite button and let’s chat!

Hi! I’m Fred, a dedicated Senior Customer Service Representative with over 10 years of experience in telecom, healthcare, insurance, and tech support. I excel in delivering exceptional customer service by combining my problem-solving skills, empathy, and technical expertise to meet and exceed client expectations. Here’s what I do best: Customer Service Excellence: I have a proven track record in handling US and Australian accounts, providing clear, empathetic, and solution-focused support across various industries, including healthcare, insurance, and telecom. Technical & Telecom Support: I am adept at troubleshooting NBN technologies, Optus telecom services, digital TV (Fetch TV), mobile connectivity issues, and consumer electronics (Philips products), ensuring seamless customer experiences. Billing & Payment Assistance: I specialize in explaining bills, processing payments, resolving discrepancies, and helping customers understand their plans or coverage, ensuring clarity and satisfaction. Retention & Sales: I am skilled in retaining customers through tailored solutions, discounts, and upselling, all while maintaining high satisfaction and compliance standards. Case & Ticket Management: I have strong experience in documenting interactions, managing cases, and coordinating with internal teams to resolve complex issues efficiently. I am committed to providing top-notch service and am eager to bring my expertise to your team. Let’s work together to achieve your customer service goals!

I have integrity every time I'm doing my job. I am patient and hardworking. I am an open-minded person and willing to work under pressure. My experience with AT&T - one of the largest telecommunication companies in the U.S.A as a customer service representative really helped me a lot to become an asset in the company.

DISCLAIMER SECTION : In this professional setting, I am here to discuss work-related matters. I am not here to negotiate my health and well-being. Since you do not provide health insurance, I will not engage or put myself in extreme stressful situations to the point of not being able to work. I won’t start working until the contract is active on Upwork, so if you don’t like it that way, just look for someone else. D2: I’m not having work related discussions off platform since this is against TOS. D3: I have low tolerance for b so, please don’t waste my time. Just say what you’re gonna say and be done with it. PROFESSIONAL SUMMARY Detail-oriented individual. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.