🌟 Hi, I’m Akeem -Your Reliable Virtual Assistant & Customer Service Expert With over 10 years of experience supporting businesses across eCommerce, tech, and customer service industries, I’m passionate about helping entrepreneurs and teams operate smoothly, communicate effectively, and deliver outstanding customer experiences. 💼 Here’s What I Offer: • Exceptional Support: From inbox and calendar management to order processing and data organization, I keep your operations running seamlessly. • Customer-First Service: I handle every inquiry with empathy, professionalism, and efficiency—building trust and loyalty with your customers. • Tech Proficiency: Skilled in tools like Shopify, Zendesk, Gorgias, HubSpot, and CRM platforms, I adapt quickly to your preferred systems. • Dependable Results: You can count on me for timely communication, consistent performance, and reliable task completion. 💬 Why Clients Choose Me: I don’t just manage tasks I help you create structure, boost productivity, and maintain strong relationships with your customers. My focus is on understanding your goals and becoming an extension of your team. 🚀 Let’s Grow Together: If you’re looking for a proactive, detail-oriented, and people-driven professional to help scale your business, let’s connect. I’m ready to bring dedication, energy, and proven results to your team. 📅 Availability: Open to both short-term and long-term projects | Time Zone: Flexible Your success is my mission let’s make it happen!

Customer Service | Sales & Support Expert | Phone & Live Chat Specialist | 6+ Years of Experience Are you looking for someone who can deliver exceptional customer support, boost your sales conversions, and represent your brand with professionalism? You’ve come to the right place! With over 6+ years of hands-on experience in customer service, sales, and technical support, I specialize in: ✅ Phone Support – Friendly, clear, and solution-focused communication. ✅ Live Chat & Email Support – Fast, professional, and always on-brand. ✅ Sales Support & Lead Conversion – Skilled in upselling, cross-selling, and closing deals. ✅ CRM & Helpdesk Tools – Proficient in Zendesk, Freshdesk, Salesforce, HubSpot, Intercom, and more. ✅ Handling Difficult Customers – Calm under pressure, always focused on resolution and customer satisfaction. ✅ 24/7 Support & Flexibility – Available for full-time, part-time, or project-based roles. 🎯 I understand that every message, call, or chat is a reflection of your brand. My goal is to provide a seamless, positive experience for your customers, while helping you grow your business. Let’s build long-term success together. 📞 Ready to help? Hit that Invite button and let’s chat!

I am a sincere type of person who is willing to work under pressure, I am also a Multi-tasker, Self-Motivated, Independent and can easily adopt with the Tools that applies for. I am meticulous and have depth in understanding in research and content writing. I also believed that I have acquired and developed in my previous jobs will help me bring the output that I needed to deliver. I may not have a broad knowledge of CRM Platforms of what my clients need me to do, but I learn Fast. I am a resourceful person, I motivate and educate myself to learn on what my clients needs me to do. Being able to make your passion your job is a dream come true for me. I always make sure that I do my best whatever job that needs my best ability. I am hoping you would consider in giving me a chance to prove myself in this area.

I help Shopify and eCommerce businesses deliver exceptional customer support that increases customer satisfaction, strengthens brand loyalty, and keeps daily operations running smoothly. My background includes customer support, team leadership, quality assurance, social media moderation, and administrative support. I don't just answer customer emails—I help businesses create positive customer experiences through timely communication, organized workflows, and solution-focused support. What I Can Help You With 📧 Customer Support -Email Support -Live Chat Support -Social Media Customer Support -Order Status & Tracking Inquiries -Refunds & Returns -Subscription Support -Product Questions -Customer Account Updates -Order Cancellations -Customer Retention 🛍 Shopify & eCommerce Support -Order Management -Draft Orders -Discount Code Creation -FAQ & Help Center Documentation -Shipping & Delivery Assistance -Supplier Follow-ups -Administrative Support 👥 Team Management & Quality Assurance My experience goes beyond customer support. I've also worked as a Customer Support Team Lead, where I: -Managed and coached customer support teams -Performed Quality Assurance (QA) reviews -Provided feedback and coaching to improve performance -Helped streamline workflows and maintain service quality -Assisted with recruitment, onboarding, and team coordination 📧 Customer Support Platforms -Gorgias -Zendesk -Freshdesk -ReAmaze -Intercom -Meta Business Suite -Gmail -Outlook I use ChatGPT, DeepL, and Google Translate to improve productivity, communicate with international customers, summarize information, draft professional responses, and maintain consistent brand voice while ensuring every message feels natural and personalized. Why Clients Choose Me: ✔ 10+ years of Customer Service experience ✔ 7+ years supporting Shopify & eCommerce brands ✔ Team Lead & Quality Assurance experience ✔ Strong written English and professional communication ✔ Experienced handling high-volume email and chat support ✔ Fast learner who quickly adapts to new tools and SOPs ✔ Flexible schedule with experience supporting global customers ✔ Committed to long-term partnerships Whether you need someone to manage your customer support, support your team, or simply become a reliable extension of your business, I'm ready to help. Let's work together to provide the kind of customer experience that keeps customers coming back.

As an experienced customer service representative and retention expert, I will make sure that every loyal customer that I will be speaking with will get a smile in there faces every after our conversation.

with nearly 5 years of experience supporting U.S -based businesses,I specialize in Customer Success, Client Support, and Appointment Setting, Lead generation, Cold Calling, Sales Development across B2B and B2C industries, including Home improvement, solar, mortgage, real estate, debt settlement, Merchant cash advance, credit repair, cleaning company and insurance. My core values include delivering high-quality work, ensuring customer satisfaction and consistently meeting project deadlines to foster strong customer relationships. INDUSTRIES I’VE WORKED IN : Home Improvement Solar Mortgage Real estate Debt settlement Merchant cash advance Credit repair Cleaning company Personal injury law firm Insurance WHAT I CAN HELP YOU WITH : Cold calling Sales Development Outbound & Inbound Communication Appointment Setting & Lead Qualification Customer Support (Phone, Email & CRM) Skilled in platforms like Hub Spot,Go High Level,Ring Central, Vici, Five9, and Mojo Dialer, Air call to ensure seamless integration with your existing workflows. I’d love to discuss your specific requirements and how my experience can align with your objectives. Let’s connect and discuss how I can support your team.Looking forward to the opportunity to support your success.

Expert Customer Service Representative and Virtual Assistant since 2015, with more than 40 projects on Upwork. Detail-oriented, tech-savvy, self-motivated, fast learning, creative, communicative, a positive minded, and always determined to successfully fulfill assigned objectives at given deadlines so for any questions message me.

Hello and welcome! Exceptional customer support builds trust, strengthens your brand, and turns customers into loyal advocates. If you're looking for someone who can represent your business professionally through email, live chat, and guest communication, you're in the right place. I don't just answer messages—I solve problems, build customer trust, and represent your business as if it were my own. I'm a Top Rated Customer Support Specialist with 4+ years of experience, a 100% Job Success Score, $40,000+ earned, and 10,000+ hours worked on Upwork. I've supported 30+ businesses across the USA, UK, Europe, Australia, and South Africa, helping Shopify stores, eCommerce brands, online businesses, and short-term rental companies provide exceptional customer experiences. Whether you need someone to manage your inbox, respond to live chats, resolve customer concerns, or communicate with Airbnb guests, I can become a reliable extension of your team. Here's how I can help: ✔ Email Customer Support ✔ Live Chat Support ✔ Shopify Customer Service ✔ eCommerce & Dropshipping Support ✔ Order Processing & Order Tracking ✔ Refunds, Returns & Exchanges ✔ Complaint Resolution & Customer Retention ✔ Supplier Communication ✔ Airbnb & Short-Term Rental Guest Support ✔ Reservation & Booking Management ✔ Ticket Management ✔ Virtual Assistance & Administrative Support ✅ Platforms & Tools • Shopify • Zendesk • Gorgias • Freshdesk • Reamaze • Help Scout • Intercom • Zoho CRM • Google Workspace • Microsoft Outlook • DSers • CJ Dropshipping • AliExpress • Guesty • Hostaway ✅ WHAT YOU CAN EXPECT WHEN WORKING WITH ME I understand that great customer support is more than just answering messages. It's about building trust, protecting your brand's reputation, and creating positive experiences that encourage customers to return. I'm proactive, dependable, detail-oriented, and comfortable working in fast-paced environments. Whether it's handling high volumes of support tickets, resolving complex customer issues, coordinating with suppliers, or assisting guests throughout their stay, I always communicate with professionalism, empathy, and efficiency. If you're looking for a reliable customer support professional who can quickly adapt to your business and deliver exceptional service from day one, I'd love to discuss how I can help your team succeed. Best Regards, Usman

Running a successful business means juggling exceptional client service with complex daily logistics. If the administrative side of things is creating stress or taking your team's focus away from your clients, that's where I come in. I work alongside your team to manage the details that keep everything running smoothly, so your clients always enjoy a positive and professional experience from start to finish. Here is how I can support you and your business: ✅ Organized Scheduling & Calendar Management I carefully manage individual or team calendars to create a smooth, predictable schedule. My goal is to maximize your availability, prevent conflicts, and make the booking process simple and clear for your clients. ✅ Bilingual Communication (English/Spanish) By communicating with your Spanish-speaking clients in their native language, I help build stronger relationships and ensure nothing gets lost in translation. This professional touch improves their experience and their trust in your business. ✅ Proactive Follow-Ups & Reminders I believe in being one step ahead. I’ll actively manage appointment reminders and follow-up communication to help keep projects on track and ensure your clients feel valued throughout their entire journey with you. My Skills & Areas of Expertise: Confidentiality & Data Handling: With a background in healthcare, I am meticulous about managing sensitive client information with the highest level of privacy and security. Software Proficiency: Experienced with client management systems, and I adapt quickly to new software, CRMs, or project management tools. My commitment is to provide the kind of support that anticipates needs and genuinely improves your business's workflow. I'm dedicated to getting the details right so you don't have to be.

PROVIDE EXCELLENT CUSTOMER SERVICE PROVIDE THE WORLD CLASS SERVICE AND SATISFACTION TO ALL OF THE CUSTOMERS Being a customer service representative is to address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately.