I graduated at University of Baguio with a degree of Bachelor of Science in Tourism. I've been with different industries, BPO company, Financial Institutions, Casino, Hotel management, Customer service, Ecommerce company, Team Leader in a shipping and logistics company. I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative.

I help high-volume Shopify and SaaS brands reduce response times by 50% and maintain 98%+ CSAT scores through advanced Zendesk automation and streamlined support workflows. With 9+ years of experience, I specialize in turning chaotic support inboxes into efficient systems. I don't just clear tickets, I build the infrastructure that stops them from piling up in the first place, so you can focus on scaling your business. 🛠️ Core Outcomes & Skills Zendesk Automation: Building custom macros, triggers, and intelligent ticket routing to drastically cut First Reply Time (FRT). Shopify Integration: Resolving complex order issues, processing refunds, and managing logistics directly within your helpdesk. High-Volume Support: Handling tier-1 and tier-2 tickets across email, live chat, and phone with a human, empathy-first approach. Workflow Optimization: Creating Help Centers and internal SOPs to increase customer self-service rates and reduce overall ticket volume. 🧰 Tech Stack Zendesk (Expert Setup & Automation), Shopify, Gorgias, Freshdesk, Intercom, HubSpot. 📈 The Proof Top 10% Talent on Upwork 15+ Long-term Client Relationships 6,000+ Hours Logged 9 Years of specialized E-commerce & SaaS Support If you want a support partner who resolves tickets fast and builds a customer experience people actually love, let’s chat.

Enthusiastic customer service representative with skills in sales and retention. With the ability to connect with people and understand their wants, needs, and desires, and deliver excellent service on every interaction. Proactive and resourceful individual with a passion for building positive customer relationships. Bringing 2 years and 10 months of experience in multitasking and team collaboration. Proficient in demonstrating exceptional organizational skills. Eager to apply a solution-oriented mindset and rapid learning ability to the Customer Service Representative role.

I've been an Email Support Representative through Upwork for more than a year now. Prior to that, I've been with Convergys for almost 5 years. I've been handling inquiries, troubleshooting, escalations, billing and sales. I can work fast and accurate and with less supervision. I also have my own computer with reliable internet connection. Browsing the web and doing reports are part of my daily routine. I have been consistently passing my monthly scorecards with the lowest Average Handling Time (AHT) for both Live Chat and E-mail Support. I have handled Billing, Inquiries and Troubleshooting and Sales concerns.

If you seek a dependable, efficient, and results-oriented contractor, your search ends here! With over 11 years of robust customer service experience and more than 5 years of virtual freelancing expertise, I have effectively handled a range of tasks, including transcription, research, data entry, social media appointment setting, proofreading, order fulfillment, order tracking, and general administrative support. I take pride in delivering output that exceeds expectations and ensures your satisfaction. Experience: - Resolution Specialist - Amazon Philippines - Customer Care Representative - Sprint - Chat Support Representative - Qualfon - Social Media Appointment Setter (Instagram, Facebook, and LinkedIn) - LinkedIn Manager - Executive Administrative Assistant - Shopify Virtual Assistant Skills: - Top-rated Upwork freelancer - Excellent English skills (oral, written, and comprehension) - Proficient in Microsoft Office Applications and G Suite - Proficient in Slack, Trello, Dropbox, Basecamp, Discord - Knowledgeable in Social Media Management (Instagram, Facebook, LinkedIn), Shopify order fulfillment - Detail-oriented, highly accurate, and easy to train

I am a committed and customer-focused professional with 3 years of work-from-home experience and 1 year in a hybrid setup. I bring strong communication, CRM, and project management skills, with a proven track record in roles such as order support specialist, sales tax professional, and maintenance coordinator. I’ve handled audits, escalations, billing, and partner support using tools like Salesforce, Kayako, Breezeway, and CVT. My background in computer science supports my tech-savviness and adaptability. I consistently deliver accurate, efficient service while thriving in independent and remote work environments.

Dynamic and empathetic professional with experience in customer service and developing and facilitating engaging training materials. Specializes in delivering exceptional customer experiences, resolving complex issues, and adapting educational content to meet diverse needs. Adept at enhancing team efficiency, and fostering a positive learning environment. Passionate about leveraging interpersonal and analytical skills to drive customer satisfaction and promote continuous learning. Eager to contribute to a forward-thinking team where customer success and innovative education strategies are prioritized.

Having been previously employed in a few organizations Such as Sutherland Global Services, Accent Marketing Jamaica and Xerox as Customer Service Representative. Over the past 7 years I have demonstrated competency to work independently and with a high degree of self motivation in demanding and challenging environments. I have unsurpassed interpersonal, teambuilding, and multi-tasking skills. I am a solid communicator and a results-driven achiever with an adept ability to master new concepts quickly. I have as a result of my years in customer service a sound knowledge of customer relations and excellent customer service techniques and practices. I assisted customers via phone, emails and live chats with their query in regards to issues such as billing, troubleshooting internet and cable along with their phones. I am currently at the University of the West Indies pursuing my Bachelors in Social Sciences. I will be a great asset to your company.

𝗜𝘁 𝗱𝗼𝗲𝘀𝗻'𝘁 𝗰𝗼𝘀𝘁 𝘆𝗼𝘂 𝗮𝗻𝘆𝘁𝗵𝗶𝗻𝗴 𝘁𝗼 𝗴𝗲𝘁 𝗶𝗻 𝘁𝗼𝘂𝗰𝗵! 𝗙𝗲𝗲𝗹 𝗳𝗿𝗲𝗲 𝘁𝗼 𝘃𝗶𝘀𝗶𝘁 𝗺𝘆 𝗽𝗿𝗼𝗳𝗶𝗹𝗲 𝗮𝗻𝗱 𝗺𝗲𝘀𝘀𝗮𝗴𝗲 𝗺𝗲 𝘁𝗼 𝗱𝗶𝘀𝗰𝘂𝘀𝘀 𝗵𝗼𝘄 𝘄𝗲 𝗰𝗮𝗻 𝘄𝗼𝗿𝗸 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿. 𝗙𝗼𝗰𝘂𝘀𝗲𝗱 𝗢𝗻: Email & Chat Support | E-commerce Operations | Shopify Management | Handling Dispute & Chargebacks | Technical Support | Virtual Assistant You don’t have a customer support problem, it’s usually how things are being handled that causes issues. That’s what I focus on, making sure things are handled properly so they don’t keep coming back. It’s been over 5 years working in Shopify and e-commerce support, and I’ve seen how quickly things can start slipping, messages pile up, customers follow up again, and small issues turn into bigger ones than they should. I handle day-to-day support across bilingual mail and live chat, taking care of order issues, refunds, delivery problems, and the kind of situations that need to be sorted out properly the first time. 💼 𝗠𝗬 𝗘𝗫𝗣𝗘𝗥𝗧𝗜𝗦𝗘 ✔ Customer Support (Email & Chat) ✔ Shopify Store Management ✔ Tracking details & delivery inquiries ✔ Order issues (Delays, Missing & Damage items) ✔ Order cancellation ✔ Partial refunds ✔ Order tracking, providing status, etc ✔ Invoice Downloads & Discount Code Creation 💼 𝗧𝗢𝗢𝗟𝗦 𝗘𝗙𝗙𝗜𝗖𝗜𝗘𝗡𝗖𝗬 ✔ ZenDesk | Gorgias | eDesk | Intercom ✔ FreshDesk | Reamaze | Help Scout ✔ Gmail | Outlook ✔ Google Sheets/ Docs ✔ Slack | Skype | Discord | Telegram ✔ Shopify | Amazon 💼 𝗪𝗛𝗬 𝗖𝗛𝗢𝗢𝗦𝗘 𝗠𝗘 ✔ Available 24/7, including weekends & holidays ✔ Friendly, patient, and problem-solving attitude ✔ Calm, clear communication under pressure ✔ Deep shopify knowledge ✔ Long-term availability Your customers deserve better than "𝘀𝘁𝗮𝗻𝗱𝗮𝗿𝗱" support. Hire a partner who treats your brand like their own. I combine human empathy with sales-driven support to drive your growth, not just manage your inbox. 𝗙𝗲𝗲𝗹 𝗳𝗿𝗲𝗲 𝘁𝗼 𝗿𝗲𝗮𝗰𝗵 𝗼𝘂𝘁 𝘃𝗶𝗮 𝗰𝗮𝗹𝗹 𝗼𝗿 𝗰𝗵𝗮𝘁 𝘀𝗼 𝘄𝗲 𝗰𝗮𝗻 𝗱𝗶𝘀𝗰𝘂𝘀𝘀 𝗵𝗼𝘄 𝗜 𝗰𝗮𝗻 𝗰𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗲 𝘁𝗼 𝘁𝗵𝗲 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 𝗼𝗳 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀📞

Motivated, team-oriented, responsible and well-organized professional bringing excellent multitasking abilities developed over eight years of customer service and management experience. Commended for consistently driving team success with knowledgeable enforcement of organization procedures and expert personnel training. Highly educated, possessing a bachelor's and professional certification in Business Management.