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$7/hr
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$2K+ earned
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Assistant virtuel bilingue FR/EN Gestion, recouvrement et pré-comptabilité (Pennylane)
Je ne suis pas un assistant qui attend des consignes : je gère. Pendant plus de 3 ans, j'ai été Chef de service développement chez Berceau des Rois / Les Petits Babadins, à la tête d'une équipe de 6 personnes, sur un réseau qui est passé d'une soixantaine de micro-crèches en Île-de-France à un réseau national de plus de 150 établissements après l'entrée d'un fonds d'investissement au capital. J'ai piloté cette croissance et tenu l'exploitation quotidienne.
concrètement :
• Pilotage de travaux et appels de fonds
J'ai suivi les chantiers d'aménagement des crèches du premier plan à la livraison. Je lis un plan, je comprends le découpage en lots (gros œuvre, CVC, électricité, plomberie, finitions) et je tiens les dossiers réglementaires : permis de construire (PC), déclaration préalable (DP), autorisation de travaux (AT), conformité ERP type 5, notices de sécurité et accessibilité PMR.
Le nerf de la guerre : déclencher les appels de fonds auprès des investisseurs et des foncière. Pour ça, il fallait budgétiser chaque poste, chiffrer l'avancement réel et anticiper les décaissements. Un appel de fonds mal calibré, c'est une trésorerie de projet qui dérape. Je manie le jargon BTP pour cadrer un budget, pas pour faire illusion.
• Développement réseau et coordination réglementaire
Mon cœur de métier : ouvrir des crèches. Recherche de locaux, analyse d'emplacements, négociation de baux commerciaux, montage des dossiers PMI (Protection Maternelle et Infantile), démarches en Mairie, autorisations d'ouverture, coordination des architectes, bureaux de contrôle et commissions de sécurité. Sur une dizaine de sites simultanément, avec un planning serré : un dossier incomplet ou une inspection ratée, c'est une ouverture qui glisse de plusieurs mois avec le loyer qui court déjà. Pour piloter ça à l'échelle nationale, je m'appuyais sur Monday, Trello, Clickup (suivi de construction multi-sites).
• Harmonisation et déploiement d'outils (benchmark réseau)
Intégrer un réseau racheté, c'est unifier des pratiques dispersées. J'ai construit une boîte à outils complète adoptée par des équipes terrain aux profils variés : documents cadres (règlement de fonctionnement, projet d'établissement, lettre d'intention), facturation automatisée via Crechekit, tableaux de bord CA et taux de remplissage, campagnes de communication interne et externe. Objectif : remplissage optimal et croissance du chiffre d'affaires de chaque structure.
• Commercialisation et SAV inscription des familles
Une crèche vide ne rapporte rien. J'assurais le suivi commercial du remplissage : réponse aux familles, présentation des places, accompagnement du dossier d'inscription, relation jusqu'à la signature.
Un SAV famille exigeant rigueur d'un dossier administratif et tact avec un parent qui confie son enfant sur un flux quotidien important en contexte multi-sites.
• Facturation aux familles, pointage et recouvrement
Je gérais le cycle de facturation complet : pointage des présences réelles (la facturation crèche dépend des heures contractualisées et effectives), établissement et envoi des factures mensuelles, régularisations. Et le recouvrement qui va avec : relances échelonnées, suivi des impayés, communication avec les familles débitrices ferme et humain à la fois.
• Gestion des loyers, foncières et bailleurs
Les murs appartenaient à des foncières et bailleurs. J'assurais l'interface preneur : suivi des loyers commerciaux, quittances, communication bailleurs, renouvellements et révisions de bail, et gestion des impayés bailleurs sur un parc de plusieurs établissements.
• Coordination financière internationale (Touristdoc)
Avant les crèches, chez Touristdoc (plateforme de coordination médicale internationale) : suivi de facturation et coordination des flux financiers entre assureurs et prestataires de santé, en environnement multilingue.
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EN — Bilingual FR/EN Virtual Assistant | Management, Debt Recovery & Pre-Accounting (Pennylane)
I don't wait for instructions I manage. For 3+ years I was Development Manager at Berceau des Rois / Les Petits Babadins, leading a team of 6, scaling the network from 60 daycare centers in the Paris region to a 150+ national network after a private equity fund entered the capital. I drove that growth and ran daily operations.
Construction follow-up & capital calls
Managed facility build-outs end-to-end: reading plans, work packages, regulatory files (PC/DP/AT, ERP type 5, safety & accessibility). Budgeted each cost line to trigger investor capital calls on time.
Network development & compliance Site sourcing, lease negotiation, PMI files, town-hall permits, coordination of architects and safety commissions across 10 sites at once, tracked on Monday.
Tools & standardization Built a full toolkit adopted across dispersed field teams: framework documents, automated billing (Crechekit),
$10/hr
100% Job Success
$30K+ earned
Start of list.
End of list.
Are you struggling to keep up with guest messages, reviews, and day-to-day property operations? I help short-term rental hosts manage their properties smoothly so they can focus on growing their business.
I’m an experienced Airbnb Guest Communication Specialist and Virtual Assistant who has supported a property management company handling 100+ listings. My focus is making sure every guest has a smooth experience from inquiry to checkout while keeping operations organized behind the scenes.
With fast response times, clear communication, and strong attention to detail, I help hosts maintain great reviews, happy guests, and fully booked calendars.
What I Can Help You With
Guest Communication & Support
✔ 24/7 guest messaging and inquiry management
✔ Handling booking requests and reservation updates
✔ Resolving guest concerns quickly and professionally
✔ Managing Airbnb support cases and disputes
✔ Writing thoughtful guest review responses
Property Operations Support
✔ Coordinating cleaners and maintenance teams
✔ Scheduling turnovers and managing task assignments
✔ Communicating with property managers and owners
✔ Monitoring check-ins and guest stays
✅ Revenue & Pricing Management
– Daily price optimization with PriceLabs
– Event-based and seasonal adjustments to maximize ADR & occupancy
– Boosting visibility using Airbnb promotions
✅ Channel Manager & OTA Setup
– Connecting properties to Hospitable, Lodgify, Guesty, OwnerRez, Hostaway.
– Managing properties across Airbnb, Booking, Vrbo – Calendar sync, rate parity, and direct booking site setup
Listing & Platform Management
✔ Updating Airbnb listings and calendars
✔ Writing engaging listing descriptions and captions
✔ Monitoring bookings and availability
✔ Assisting with platform communication (Airbnb, Vrbo, Booking)
Administrative Support
✔ Inbox and message management
✔ Organizing tasks and projects using tools like Asana, monday
✔ Documentation and operational support for property managers
Tools & Platforms I Work With
Airbnb | Vrbo | Booking
Hostaway | Lodgify | Hospitable | OwnerRez
PriceLabs | AirDNA | Asana
Breezeway | Turno
Why Clients Like Working With Me
✔ Experience managing communication for 100+ active listings
✔ Increased client revenue by 30%+ and occupancy by 40%+
✔ Fast response times that help improve guest satisfaction
✔ Organized, reliable, and detail-oriented
✔ Strong background in guest relations and property operations
✔ Available 40 hrs/week, flexible across all time zones
I don’t just manage properties—I help you scale your business, increase bookings, and maximize profitability.
Let’s get started—message me today!
$17/hr
100% Job Success
$30K+ earned
Available now
Offers consultations
Start of list.
End of list.
Top Rated Plus VA specializing in Real Estate operations — I help property managers, Airbnb hosts, and real estate agents run smoother businesses with less stress. 2,400+ Upwork hours. 96% JSS. Results-focused, bilingual, and available now.
If you need someone who shows up proactively, communicates clearly, and gets things done without micromanagement — you've found her.
🏡 REAL ESTATE & SHORT-TERM RENTAL SUPPORT
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✅ Airbnb & VRBO listing optimization (titles, descriptions, photos, pricing)
✅ Guest communication, booking coordination & calendar management
✅ Market research & competitive pricing strategy
✅ CRM & database management for agents and property teams
✅ Back-office support for property managers and hosts
🗂️ EXECUTIVE ASSISTANT & ADMIN SUPPORT FOR REAL ESTATE TEAMS
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✅ Inbox & calendar management (Google Suite, Outlook, Notion)
✅ Travel coordination, scheduling & meeting preparation
✅ Document creation, reports, data entry & research
✅ Project tracking & operational planning (ClickUp, Asana, Trello)
✅ Light bookkeeping & budget tracking
📱 MARKETING & SOCIAL MEDIA
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✅ Content calendar planning & scheduling (Instagram, Facebook, LinkedIn)
✅ Canva design for social media, branding & presentations
✅ Community engagement & audience growth
✅ Performance tracking & reporting (Metricool, native Insights)
✅ Ad copywriting & cross-platform brand consistency
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WHY CLIENTS KEEP COMING BACK
I'm bilingual (English/Spanish — native level), detail-oriented, and I treat your business like my own. With a background in business administration (MBA) and hands-on experience across real estate, marketing, and executive support, I bring structure to chaos and results to every project.
✦ Top Rated Plus on Upwork
✦ 96% Job Success Score
✦ Avg. response time: under 4 hours
✦ Available for long-term partnerships and hourly or fixed-price projects
Currently accepting new clients — message me to discuss your needs and I'll typically respond within a few hours.
$5/hr
100% Job Success
$9K+ earned
Start of list.
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Guests Relation Manager | Executive Virtual Assistant | Community Engagement
As an Executive Virtual Assistant with six years of experience, I specialize in providing reliable administrative support, managing operations, and driving community growth. I help businesses stay organized, build stronger relationships with their audiences, and create smooth workflows that boost productivity and engagement.
My Skills Include:
📌 Executive Assistance – Managing calendars, scheduling appointments, handling emails, and streamlining day-to-day operations.
📌 Community Engagement – Growing and nurturing online communities by responding to inquiries, moderating groups, and encouraging meaningful interaction.
📌 Administrative Support – Data entry, document organization, research, and reporting for efficient business operations.
📌 Content & Communication – Crafting professional responses, preparing reports, and supporting social media/community messaging.
📌 Project Coordination – Assisting with team collaboration, delegating tasks, and ensuring deadlines are met.
📌 Customer Support – Handling concerns with empathy and providing quick, effective solutions.
Why Choose Me?
✅ Proven Experience – Worked as a VA for six years, supporting executives and managing communities in various industries.
✅ Strong Organization – Skilled in Microsoft Excel, Google Workspace, and project management tools to keep operations running smoothly.
✅ Fast & Reliable – 100 WPM typing speed ensures quick communication and efficient task management.
✅ Effective Communicator – C2 English proficiency allows me to deliver clear, professional, and engaging communication.
I am passionate about helping businesses grow by combining structured executive support with authentic community engagement. Let’s work together to create meaningful connections and streamline your operations! 🚀
$6/hr
$3K+ earned
Available now
Start of list.
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Grace O. has worked .
Managing an Airbnb property should not mean constantly checking your Airbnb inbox, chasing cleaners, following up on maintenance, fixing calendar issues, and worrying about whether every guest is taken care of.
I’m an Airbnb Operations Manager and Airbnb Virtual Assistant with hands-on experience supporting 85+ short-term rental properties across US and UK portfolios.
I help Airbnb hosts and short-term rental property management companies manage the day-to-day operations behind their Airbnb listings, from guest communication and reservations to cleaning, maintenance, calendar management, and listing optimization.
AIRBNB GUEST COMMUNICATION
Your Airbnb guests expect fast, clear, and professional communication.
I manage the complete Airbnb guest journey:
* Airbnb inquiries and booking requests
* Pre-arrival and check-in communication
* During-stay Airbnb guest support
* Check-out communication
* Guest complaints and issue resolution
* Basic troubleshooting using your SOPs
* Review follow-ups
* Urgent issue escalation
I make sure Airbnb guests receive timely responses while keeping owners and property managers informed when something requires their attention.
AIRBNB OPERATIONS & RESERVATION MANAGEMENT
I help keep your Airbnb operation organized behind the scenes.
I can manage:
* Airbnb reservations and calendar management
* Availability and booking changes
* Check-in/check-out coordination
* Calendar accuracy across Airbnb and VRBO
* Booking modifications and cancellations
* Guest information and operational notes
* Daily Airbnb monitoring
* PMS updates and task management
CLEANING & MAINTENANCE COORDINATION
A great Airbnb experience depends on what happens between bookings.
I coordinate with cleaners, handymen, maintenance technicians, and other local vendors to make sure properties are ready for the next Airbnb guest.
When an Airbnb guest reports an issue, I can gather the necessary details, guide the guest through basic troubleshooting, contact the appropriate vendor, schedule service, follow up, and keep the issue moving until it is resolved.
AIRBNB LISTING OPTIMIZATION
Your Airbnb listing has to attract the right guest and convert views into bookings.
I can help optimize:
* Airbnb titles
* Airbnb descriptions
* Amenities
* Listing information
* Guest-facing content
* Competitor positioning
* Airbnb visibility and conversion opportunities
PRICING & REVENUE SUPPORT
I also support Airbnb pricing and revenue-management tasks using PriceLabs, including:
* Dynamic pricing
* Minimum stays
* Gap-night opportunities
* Last-minute discounts
* Seasonal adjustments
* Competitor and market checks
TOOLS & PLATFORMS
Airbnb | Guesty | Hospitable | VRBO | OwnerRez | PriceLabs | Bookingcom | Google Workspace | Mondaycom | Basecamp | Zendesk | Hostaway | Lodgify |Uplisting.
Whether you already have an established Airbnb SOP or need help organizing your Airbnb operations, I can work within your existing systems and processes.
WHAT YOU GET
You get an Airbnb operations partner who understands that managing Airbnb is more than answering messages.
It means making sure:
Guests get timely support.
Reservations stay organized.
Calendars stay accurate.
Cleaners know when properties need to be ready.
Maintenance issues are followed through.
Listings stay updated.
Problems don't sit unresolved.
I’m available for ongoing Airbnb management, Airbnb guest communication, Airbnb VA support, Guesty/Hospitable support, short-term rental operations, and portfolio management.
If you need someone who can take ownership of the daily Airbnb workload and keep the operation moving, send me a message or invite me to your job.
$10/hr
87% Job Success
$7K+ earned
Start of list.
End of list.
Need a reliable VA who can help you find leads, follow up with prospects, research properties, manage your CRM, support your Airbnb business, and take care of the day-to-day tasks that keep your business moving?
I help real estate investors, agents, and growing businesses find opportunities, manage leads, follow up with prospects, and handle the day-to-day work that keeps business moving.
As a Real Estate VA and Sales & Admin Support Specialist, I help busy professionals stay organized, improve follow-up, and free up their time to focus on closing deals and growing their business.
Here’s how I can support your business:
* Research properties, owners, comps, motivated sellers, and off-market opportunities
* Build targeted real estate lead lists and manage lead databases
* Handle cold calling, lead qualification, follow-ups, and appointment setting
* Manage CRM, data entry, spreadsheets, email, and administrative tasks
* Support sales pipelines and keep prospects moving through the process
* Research Airbnb/STR properties, markets, competitors, and rental opportunities
* Assist with guest communication, listings, calendars, and Airbnb admin
* Provide reliable customer service and day-to-day virtual assistance
I’m familiar with PropStream, PropWire, BatchLeads, IDICore, HubSpot, Follow Up Boss, GoHighLevel, AirDNA, Hospitable, Hostaway, Apollo, Google Sheets, Notion, Calendly, Mondaycom, Slack, Hunterio, LinkedIn Sales Navigatorand other business tools.
I’m proactive, detail-oriented, easy to work with, and comfortable working independently.
Need someone who can find the opportunities, handle the follow-up, and keep your business organized? Let’s connect.
$8/hr
100% Job Success
$10K+ earned
Start of list.
End of list.
Md Mahedi H. has worked .
Good day! I'm Mahedi Hasan a full-time expert & professional Shopify I eBay I Etsy I Amazon I WordPress I Woocommerce store manager with VIRTUAL & ADMIN ASSISTANT, Customer Service Assistant, Bookkeeper with 8 years of practical experience who finished 130+ jobs successfully and currently providing the following services that will help you to minimize your Pressure and Employee Costs for achieving business GOALs.
💎💎 Shopify/eBay/Etsy/Amazon/Facebook /BigCommerce/ TikTok Shop Manager
✅ Shopify, eBay, Amazon, Etsy, Airbnb, Bigcommerce Product Listing
✅ Facebook, Instagram & Tiktok Shop Product Listing
✅ SEO based Product Title & Description writing
✅ Bulk Listing using CSV Template
✅ Inventory Management
✅ Upload Pricing
✅ Color, Size and Product Variations
✅ Order Fulfillment & Customer Services
✅ Shipping, Invoice Print and Order Tracking
✅ Refund Management
✅ Product background Editing/ Cut Out.
✅ Shopify Theme Customization
✅ Store Audit
✅ Finding issues with Broken Links.
✅ Store Speed Optimization
✅ Product Image Optimization
✅ Handling & Resolving Chargebacks & Claims
💎💎 DATA ENTRY
✅ All types of Data Entry (MS WORD)
✅ Excel Data Entry with Advance Formulas
✅ Duplicate Contact Checking
✅ Medical Data Entry
✅ QuickBooks Invoice, Expenses, AR/AP Data Entry
✅ Food & Restaurant Order Data Entry
✅ Real Estate/Realtor Data Entry
✅ Handwritten / Manual Typing Data Entry
✅ CRM Data Entry
✅ Prepare Meeting Notes
✅ WordPress Data Entry
✅ PDF & JPEG to Excel or Word Entry
✅ FB, Instagram & Twitter Data Entry
✅ Create Invoice (Based on Client Sample)
✅ Create Contact Form ( Using Word/Excel/ Libra Office 7.6)
💎💎 ADMIN ASSISTANT
✅ Calendar Management.
✅ Arrange a travel schedule.
✅ Coordinate the internal team & arrange meetings, conferences, and teleconferences.
✅ Planning and scheduling travel for meetings, conferences and teleconferences.
✅ Maintain liaison between team members & internal departments.
✅ Communicate various departments to ensure smooth operation.
✅ Manage all of the appointments as per requirements.
✅ Handle confidential documents and information carefully.
✅ Prepare and edit correspondence, presentations, & other documents for the executive team.
✅ Conduct research, compile data, and prepare minutes for committee presentations.
✅ Participate in meetings and events, providing administrative support such as note-taking and action-item tracking as needed.
✅ Provide all others administrative support to the sales team.
💎💎 WEBSITE RESEARCH
✅ Web Research / Internet Research
✅ Research & Input Data in Excel Sheet/ Google Sheet
✅ LinkedIn Business Profile Search
✅ Google Map Research
✅ Google Sheet
💎💎 Logistic Support
✅ Create Invoice and send to Factory for Shipping
✅ Take necessary steps for Product Delivery to Dealer or Customer
✅ Monitoring Product Loading and Unloading issue
✅ Supply Chain Management
✅ Inventory Management
✅ Freight Forwarding
✅ Shipping Logistics
✅ Warehouse Management
✅ International Trade
✅ Customs Clearance
✅ Distribution Strategy
✅ Logistics Planning
✅ Route Optimization
💎💎 WORDPRESS DESIGN
✅ WordPress website design/redesign
✅ WordPress Product Listing from Shopify
✅ WordPress Cart/ Payment Gateway Adding
💎💎 SOCIAL MEDIA MANAGER
✅ Facebook, Instagram, Pinterest & Twitter Management
✅ Daily Posting, Commenting, Replying
✅ Content Writing & HashTag Adding
✅ Facebook & Instagram Shop Create
✅ Create Ads Manager and Run Ads
✅ Mail Chimp Template Design with Email Marketing
✅ Personal Email Management
✅ Google Shopping/Google Ads/ Facebook Ads
✅ Calendar Management.
✅ Canva Design for Blog & Social Media Post
💎💎 BOOK KEEPING/ACCOUNTING
✅ Bank Statement Reconciliation
✅ Credit Card Reconciliation
✅ Party Invoice Preparation
✅ Monthly PL Statement
✅ Balance Sheet
💎💎Meeting Organizer
✅ Zoom Meeting Host Management
✅ Hosting Online Meeting
✅ Hosting Online Calls
✅ Prepare Interview for Recruitement
💎💎Transcription
✅ Video /Audio Transcribe ✅ Subtitle Adding with Video
🏆 Any other tasks given by the Administration 🏆
• • Why you should order me?
☑ 100% Quality Work
☑ 100% Confidentiality
☑ Money-Back Guarantee
☑ 24/7 hours online
☑ Quick Delivery
🏆🏆🏆 I am flexible with my working hours and project cost 🏆🏆🏆
I hope to work with you soon.
Best Regards
Md Mahedi Hasan
Associated with
Daisy Tech Solutions
$70
earned
$10/hr
84% Job Success
$10K+ earned
Start of list.
End of list.
Are your evenings spent finishing chart notes, double-checking insurance eligibility, or returning missed patient calls? I help solo practitioners and private practices reclaim their clinical hours by taking full charge of daily front-office admin keeping your practice HIPAA-compliant, organized, and running without delays.
I understand how much managing a mental health practice requires a subtle balance of empathetic patient communication and strict administrative discipline. This is because, if your inbox gets unattended to, or there is missed intake calls, or a bulkload of late charting are pulling you away from therapy sessions, just send me a message and I am here to help.
I specialize in supporting solo practitioners, psychiatrists, and behavioral health clinics with full scale virtual administration. I manage your operations seamlessly behind the scenes while protecting your patient/client confidentiality and your time.
Here is how I support your practice:
• Patient Intake & Onboarding: Handling initial inquiries via email, phone call etc, sending intake forms on SimplePractice, TherapyNotes etc, verifying coverage (Medicare or Medicaid), and onboarding new clients on your practice EHR.
• Practice Management: Coordinating clinician calendars, scheduling appointments, taking notes of events and updating the calendar accordingly, filling cancellation slots, and managing provider inboxes.|
• Medical Scribing & SOAP or DAP Notes: Drafting structured SOAP notes, organizing HPI, physical exam findings, treatment plans, progress plans, referral note, discharge summary, operative report note if needed.
• Insurance Verification & Auth: Pre-authorizing sessions, Verifying of behavioral health benefits (VOB), and handling billing inquiries.
• Privacy Safeguards: Operating within strict HIPAA compliance guidelines for all patient touchpoints.
Some of the Tools and EHR Platforms that I Master:
SimplePractice, TherapyNotes, DrChrono, Jane App, Athenahealth, Google Workspace, Zoom Telehealth, and Spruce Health, eClinicalWork, Practice Fusion, Kareo, RingCentral, Microsoft 365, and Availity.
Let me handle the back office diligently so you can focus entirely on providing exceptional care.
Reach out via direct message to discuss your practice needs, I am available for for 40 to 70 hours weekly.
Gift.
Your Passionate Patient Care Coordinator.
$15/hr
100% Job Success
$20K+ earned
Offers consultations
Start of list.
End of list.
Syed M. has worked .
Are you struggling with rental management or looking to increase bookings? With 5+ years of experience in short-term rentals such as Airbnb, Vrbo, Booking.com, and property management, I specialize in short-term and long-term rental management, customer support, and digital marketing. I currently manage a million-dollar rental portfolio across the globe and mostly in California, I help property owners streamline operations, optimize listings, and maximize revenue.
**Short-Term Rental Management (Airbnb | Vrbo | Booking.com)**
I offer full-service vacation rental management, including:
✔ Managing STR listings through Hospitable, guesty, Airbnb, Vrbo, and Booking.com
✔ Guest communication, handling inquiries, and coordinating reservations
✔ Listing optimization to improve visibility and increase bookings
✔ Coordinating cleaning & maintenance staff for smooth turnovers
✔ Filing Airbnb & Vrbo damage claims when necessary
**Administrative & Customer Support**
✔ Managing all guest communication professionally and promptly
✔ Ensuring smooth check-ins and check-outs
✔ Calendar and reservation management across multiple platforms
✔ Adjusting pricing strategies using Wheelhouse and PriceLabs
**Long-Term Rental Management (Craigslist | theMLS | AppFolio)**
I also provide support for residential and commercial long-term leases, including:
✔ Posting and managing property listings on Craigslist and theMLS
✔ Tenant screening, lease processing, and renewals
✔ Rent collection, late payment follow-ups, and AppFolio management
✔ Coordinating maintenance and vendor scheduling
✔ Handling tenant inquiries and ensuring smooth lease transitions
**Digital Marketing & Facebook Advertising**
✔ Running tailored Facebook & Instagram ad campaigns to boost occupancy
✔ Promoting rental listings to attract quality tenants
✔ Managing Facebook Business Suite for engagement and branding
✔ Creating engaging content to enhance your online presence
I am committed to delivering outstanding results and ensuring client satisfaction. Whether you need an expert in short-term vacation rentals, long-term leasing, or digital marketing, I’m here to help. Let’s connect and discuss how I can support your business!
Associated with
MK Group
$25/hr
100% Job Success
$3K+ earned
Offers consultations
Start of list.
End of list.
Operations Manager | Airbnb Project Management Expert | STR Revenue Manager | Co-host | 10+ Years in Customer Service/Hospitality
As an experienced Operations Manager specializing in Airbnb property management, I bring over 10 years of expertise in customer service, including hands-on experience as an Airbnb Support Agent before becoming a Virtual Property Manager. My deep understanding of the short-term rental industry, combined with a passion for delivering exceptional guest experiences, allows me to efficiently manage property operations and maximize returns for property owners.
Key Skills:
Property Management: End-to-end management of Airbnb listings, from property setup to guest interactions, ensuring smooth operations and high occupancy rates.
Customer Support: Extensive experience providing top-tier customer service, both as an Airbnb Support Agent and in property management roles. Skilled in handling inquiries, resolving disputes, and ensuring guest satisfaction.
Revenue Optimization: Expertise in pricing strategies, market analysis, and revenue management to boost profitability.
Team Leadership: Proven ability to manage cleaning crews, maintenance teams, and virtual assistants to maintain property standards and streamline operations.
Tech-Savvy: Proficient in Airbnb’s platform, property management software (PMS), and customer relationship management (CRM) tools.
Compliance & Regulations: Knowledgeable about short-term rental regulations, including local laws and Airbnb policies, ensuring that properties stay compliant.
I’m passionate about creating seamless, stress-free experiences for both property owners and guests while increasing property performance through data-driven strategies and operational excellence.
Let's connect to discuss how I can help you manage your Airbnb business efficiently and boost your property’s performance and revenue!