Hi, I’m Chantal. I help organisations and founders build clear and reliable operations. Some outcomes I've created: → HubSpot implementation for a €25M+ e-commerce leader with full workflow design and training. → Rebuilt research project and process management operations for a Dutch hospital department (48 researchers, 80+ studies), improving turnaround time ~30% and reducing errors ~40%. → Designed AI onboarding for an NGO (WhatsApp + CRM), automating 80% of intake and raising completion by ~30%. → Built multi-channel automations for an integration with a SaaS, cutting manual work 70%+ and improving lead response time ~40% → Process design and implementation of GoHighLevel for a Hospitality Business including the design of all automations Also available based on a monthly retainer. What makes me different: Most automation freelancers are developers. They build what you ask for, not what your business actually needs. I start with operations first. I help businesses fix messy workflows, bottlenecks, and broken handoffs before automating anything. With 20+ years of experience in operations, project leadership, and process design across startups, healthcare, research, and growing businesses, I build systems that support growth instead of adding more complexity. About Me I’m a systems and process-driven operator with 20+ years of experience supporting founders, CEOs, and leadership teams across startups, scaleups, NGOs, and research environments. My strength is turning complexity into clarity - building the structure, rhythm, and execution needed to keep businesses running and scaling smoothly. I built operating systems from scratch. I’m usually brought in when things feel messy, fast-moving, or stuck. I map what’s happening, redesign broken workflows, organise the projects, and build an operating rhythm that brings the whole team into alignment again. My background spans operations, project and process management, team oversight, SaaS implementations, research workflows, and cross-functional coordination. I’ve led remote teams, implemented new systems from scratch, and supported clients through fast-growth phases where clarity, accountability, and structured execution are essential. Alongside this, I work with AI tools and automation platforms to reduce manual work, increase efficiency, and streamline operations without adding headcount. My approach blends operational leadership, process optimisation, behavioural psychology, and system design - I don’t just design systems; I make sure they actually work in daily operations. Familiar with tools like Claude, Manus, Airtable, Make, n8n, Replit, just to name a few. If you need someone who can step in, get a clear view of the situation, rebuild structure, manage the moving parts, and keep everything running smoothly, I take this off your plate so you can stay focused on leading the business. What I Can Help You With Fractional COO / Chief of Staff support Operational audits & execution plans Workflow redesign & SOP development Project and program management AI & Automation CRM/SaaS implementations support Building internal processes & knowledge systems Remote team management & KPI structures Onboarding frameworks for staff, clients, or participants Cross-functional coordination & leadership support Skills & Tools Operations & Systems: Operations Management, Process Optimization, Project Management, KPI Frameworks, SOP Development, Org & Workflow Design, Knowledge Management Automation & AI: n8n, Make, Zapier, OpenAI/ChatGPT, Claude, Manus, Airtable, Make, n8n, Replit. CRM & Other Tools: HubSpot, Odoo, Notion, ClickUp, Monday, Slack, Asana, BI (Business Intelligence) Leadership & Team: Team Oversight, Cross-Functional Coordination, Stakeholder Management, Training & Coaching, Remote Team Leadership

Helping founders, leadership teams, and SMEs navigate growth, fundraising, and transformation through hands on execution, cross functional leadership, and alignment across operations, technology, finance, marketing, sales, and organisational growth. ✔ Advised 200+ startups and SMEs globally ✔ Supported fundraising initiatives exceeding $25M+ ✔ 10 years in leadership roles at GE ✔ Top Rated with 100% Job Success Score ✔ Startup Mentor at Surrey University and Ignyte Since 2019, I have worked full time as a Strategic Advisor and Fractional COO, partnering with founders, leadership teams, investors, and portfolio companies across growth, fundraising, operational transformation, and scaling initiatives. I combine the discipline, governance, and execution rigor developed during 10 years in leadership roles at GE with the agility and hands on approach required in startups and growing businesses. Unlike specialists focused on a single function, I operate across the business with a 360 degree perspective, aligning people, processes, technology, finance, operations, culture, and governance around common objectives. My role is often to act as the glue between leadership, investors, teams, and external stakeholders, ensuring priorities are clear, communication flows effectively, and execution remains on track. How I Help ✔ Fractional COO and Operational Leadership ✔ Strategic Planning and Execution ✔ Startup Growth and Scaling ✔ Fundraising Readiness, Financial Modelling, and Investor Materials ✔ KPI, OKR, and Performance Management Frameworks ✔ Business Transformation and Process Optimisation ✔ Cross Functional Leadership Across Product, Technology, Operations, Finance, and Commercial Teams ✔ Stakeholder Management Across Leadership Teams, Investors, Boards, Clients, and Partners My Approach I do not just provide recommendations. I work closely with leadership teams to drive execution, remove bottlenecks, align stakeholders, improve communication, establish accountability, and ensure initiatives translate into measurable business outcomes. I am highly data driven, hands on, and comfortable operating in ambiguous environments where priorities evolve quickly and information is incomplete. Whether supporting a startup preparing for its first funding round or a growing business navigating a complex transition, my focus is always the same: helping leadership teams make better decisions, align priorities, and execute with confidence. If you need a strategic partner who can operate across the business, connect strategy with execution, and help your organisation move forward with greater clarity, alignment, and momentum, let's talk.

I help founders turn chaotic growth into predictable revenue and scalable operations. As a Fractional COO/CRO, I design and implement the systems that take you from founder-led hustle to a repeatable, data-driven machine. ✅ 15+ years leading business operations, revenue operations (RevOps), GTM strategy, and business development for SaaS/PaaS, ESG, EdTech and B2B tech companies ✅ Raised $250M+ across Series A–C, built 30+ strategic partnerships across EMEA & North America, and helped scale to ~$20M ARR through structured RevOps and GTM execution ✅ Deep experience with operations strategy, process optimization, P&L ownership, KPI & performance tracking, GTM design, sales enablement, pipeline management, fundraising strategy, investor relations, market expansion, and team/organizational design Key roles: 🎯 Fractional Chief Revenue & Operations Officer at Raffall 🎯 Fractional Chief Operations Officer at AtlantisFiber 🎯 Founder – Your CxO Online 🎯 ex‑VP Sales & Business Engagements at Builder.ai EMEA (grew to a $2.5B PaaS startup) If you need a fractional COO / fractional CRO / revenue operations consultant / startup operations & strategy advisor to fix your RevOps, GTM, business operations, fundraising readiness, or scaling challenges, I plug in as your on-demand C‑suite partner and get you moving fast with clear priorities, simple dashboards, and execution you can trust.

I help founders, executives, and fast-growth companies build the leadership capacity and operational systems required to scale with clarity, stability, and confidence. For 20 years, I’ve worked across 43 countries, delivering more than 2,500 training, coaching, and strategy sessions and impacting over 500,000 people worldwide. My work sits at the intersection of behavioral psychology, organizational design, and operational excellence — supporting companies through the real challenges that emerge when growth outpaces structure. I’m not a theoretical strategist. I’m a partner who listens deeply, diagnoses accurately, and builds systems that actually work — systems that leaders and teams use, not ones that collect dust. Whether I’m serving as a Fractional COO, Executive Coach, or Strategic Advisor, clients bring me in for one reason--to help them move from complexity → clarity, from firefighting → structure, and from potential → high performance. How I Help Organizations: 1. Leadership & Executive Performance - Executive coaching rooted in psychology + accountability - Conflict resolution, communication, and decision-making systems - Leadership team alignment and facilitation - Transitioning managers into high-performing leaders 2. Operational Infrastructure & Scaling - EOS implementation (L10s, scorecards, rocks, accountability charts) - Operating system build-outs in Notion/ClickUp/Asana - Process design, SOP creation, and workflow optimization - Fractional COO support for startups and scale-ups 3. Organizational Strategy & Culture - Strategic planning and goal alignment - Cultural transformation and behavioral interventions - RACI, authority matrices, feedback systems, and meeting rhythms - Cross-team collaboration and communication structure 4. High-Stakes Advisory - Founder/CEO decision-making - Governance & accountability systems - Change management and complex organizational turnarounds - Pre-investment or pre-acquisition operational readiness My Approach: Most consultants focus on either systems or people. I focus on both, simultaneously. A company can’t scale if: - the systems are unclear, OR - the leaders aren’t aligned, OR - the culture isn’t healthy, OR - the goals aren’t crisp, OR - the meetings are chaotic, OR - the processes don’t match the psychology of the team I bring a hybrid approach: - Operational frameworks (EOS, OKRs, GTD, Process Mapping) - Behavioral science (CBT, NLP, motivational theory, decision psychology) - Leadership development (ICF methodologies, executive coaching models) - Real-world execution (20 years doing this, not just teaching it) This creates solutions that are practical, adoptable, measurable, and actually sustainable Notable Client Work (Relevant Case Studies) 📌U.S.-Based Law Firm (60–70 employees, $15M revenue) - Brought in as executive coach → expanded to lead a full EOS-style implementation. - 30% reduction in partner operational workload - Clear accountability chart across departments - Cross-functional KPIs and dashboards - Repaired breakdowns between teams - Foundation for a scalable, high-performance culture - Projected 35% EBITDA increase based on new structures. 📌Swedish AI Company (Pre-seed → Series A trajectory) - Helped restructure operations, define KPIs, refine product workflows, and prepare for investment. - Valuation grew from $200K → $20M pre-seed - Now preparing for a $100M+ valuation round - Built leadership Cadence + operating model for scaling 📌 Dubai-Based Multi-Business Retail Group (Global expansion)- Structured their entire operating architecture across multiple brands. - Unified dashboard + cross-team reporting - Clarity across five business units - Enabled expansion into the USA and Germany - Built repeatable systems that support future franchising 📌 Fortune 500 Programs Delivered leadership, communication, and change management initiatives for: - Google - Microsoft - ANZ Bank - Fidelity - Genpact - Convergys Who I Work Best With: I’m ideal for companies that are: - scaling fast and need structure - struggling with communication or alignment - experiencing leadership friction - preparing for investment or acquisition - overwhelmed by complexity and unclear ownership - ready to implement EOS or another operating system And for leaders who: - want a strategic partner, not a cheerleader - value depth, clarity, and honesty - want systems that stick - appreciate a blend of psychology + operations What You Can Expect Working With Me: - Deep listening -Clear diagnosis -High-quality thinking -Zero fluff -Systems backed by behavior, not buzzwords -A combination of empathy and accountability -A partner who cares about results as much as you do Above all--you get someone who understands both the human AND structural sides of scaling. Ready to Talk? If you’re navigating growth, complexity, or leadership challenges, I’d be happy to explore how I can help over a quick introductory call.

I’m a results-driven executive who helps founders turn complexity into clarity and build systems that scale. With 18+ years leading high-impact growth across startups, mid-size firms, and Fortune 500 companies, I’ve served in COO, CFO, and Managing Director roles, bringing deep strengths in operational scaling, financial clarity, and cross-functional execution. Whether you're preparing for a funding round, modernizing operations, or aligning your team for growth, I bring calm, strategic leadership and a builder’s mindset to every engagement. Core Focus Areas 🔹 Fractional COO / CFO for growing businesses 🔹 Business model design, pricing strategy, and cost optimization 🔹 Financial modeling, forecasting, and fundraising readiness 🔹 Strategic planning, go-to-market, and team structure 🔹 Operational cleanup, process mapping, and cross-functional execution Selected Leadership Roles 🔹 Pi Squared – COO/CFO and Product Strategy (Payments Infrastructure) 🔹 Runtime Verification – COO, led 20x revenue growth and $5M VC raise 🔹 Capital One – Site Director, founded digital innovation lab model 🔹 004 GmbH / 004 Technologies – MD, launched U.S. subsidiary and mobile platform What Sets Me Apart 🔹 Executive-level judgment with hands-on adaptability 🔹 Calm under pressure and experienced with complexity 🔹 Strong communication skills, high accountability, I align teams and move fast If you need a strategic partner to bring order to chaos, pressure-test assumptions, or get your operations and finances investor-ready, let’s talk.

I help healthcare organizations improve operations, increase revenue, reduce complexity, and execute strategy without the cost or commitment of a full-time executive hire. As a Fractional COO and Principal Management Consultant with 12+ years of senior-level leadership experience, I partner with healthcare systems, provider groups, behavioral health networks, HealthTech and MedTech startups, and other healthcare-adjacent companies. My clients range in size from venture-backed startups to Fortune 500 organizations throughout the U.S. and internationally. Recent and active engagements include: • Fractional or interim COO / VP of Operations • Strategy execution, roadmaps, OKRs, feasibility, and market research • Operations, process, workflow, and performance improvement • Revenue, reimbursement, and margin optimization • AI, automation, dashboards, and reporting systems • EHR, Epic, and healthcare technology optimization Message me to schedule a Discovery Call where we can explore your challenges and goals. After our call, I'll send you a clear action plan outlining recommended next steps, timeline, deliverables, and expected outcomes.

Organizations engage me when leadership faces an important business decision and the path forward is not clear. I specialize in executive business analysis, combining operational diagnostics, competitive intelligence, financial reasoning, AI-assisted research, and strategic writing to help leaders understand what is actually happening before making expensive decisions. My work produces practical, decision-ready analysis that leadership can act on immediately. Typical Executive Engagements I help organizations answer questions such as: • Why has growth stalled? • Is this business plan convincing? • Does this investment narrative make sense? • Where are we actually losing money? • What are competitors doing differently? • Is this strategy commercially viable? • Which operational problems deserve attention first? • How should leadership prioritize execution? Core Services Executive Business Analysis Decision-ready assessments for founders and executive teams facing operational or strategic uncertainty. Business Plan, Proposal & Investment Memo Review Reviewing business plans, investor memoranda, grant proposals, commercialization strategies, executive summaries, and funding narratives for clarity, logic, structure, reviewer confidence, and persuasive impact. Competitive Intelligence Market research, competitor assessment, industry analysis, and strategic positioning. Operational Intelligence Identifying bottlenecks, execution gaps, process failures, organizational misalignment, and revenue leakage. AI Business Workflow Integration Helping executive teams integrate AI into research, analysis, proposal development, executive communication, meeting preparation, and decision support. Fractional COO Support Ongoing operational leadership for clients who need execution support after an initial diagnostic engagement. Experience Supporting Work Involving • Professional Services • Retail • Education / EdTech • Government • Nonprofit Organizations • Startups • B2B Services Recent Project Experience • Executive business analysis • Operational diagnostics • Government proposal development • Commercialization strategy • AI workflow design • Organizational assessment • Executive communications • Competitive research Why Clients Hire Me Clients engage me when they need someone who can: ✓ Analyze complex business problems ✓ Review important executive documents ✓ Challenge assumptions ✓ Evaluate strategic options ✓ Improve operational clarity ✓ Produce concise executive reports ✓ Translate ambiguity into action I do not deliver generic consulting reports. I provide structured executive analysis that helps organizations make better decisions faster. Whether reviewing a business plan, diagnosing operational issues, evaluating commercialization opportunities, or supporting executive decision-making, my focus is delivering practical recommendations leaders can execute with confidence.

Hi, I’m Suleiry Matos — a former Chief Operating Officer and current CEO with over 20 years of experience building, fixing, and scaling operations for service-based and technology-driven organizations. I specialize in current-state to future-state solution architecture, operational cleanup, and execution. My work focuses on identifying gaps across people, process, and systems, then designing and implementing structures that create clarity, accountability, and scalability. I’m not an advisor who drops a strategy deck and disappears — I work hands-on with leadership and teams to turn complexity into organized, repeatable operations. Before founding Biz Con Ed, I spent five years as COO of a CRM and ERP implementation firm, where I led operations, delivery, and client success across Salesforce, HubSpot, Zoho, NetSuite, and custom CRM environments. I oversaw cross-functional teams, standardized internal workflows, implemented performance metrics, and ensured complex client engagements were delivered with consistency and quality. Today, through Biz Con Ed, I partner with founders and executive teams as a Fractional COO or Business Operations Consultant. Engagements often include: Auditing current business structure, workflows, and operational bottlenecks Designing organizational structure with clear roles and ownership Building and documenting SOPs for sales, operations, and admin Improving CRM usage for deal tracking, renewals, reporting, and accountability Designing sales operations handoffs and pipeline discipline Defining KPIs and building leadership dashboards Streamlining communication across leadership, sales, and admin teams Supporting execution, prioritization, and accountability during scale I have deep experience working with service-based and commission-driven businesses, including regulated and complex environments where operational rigor matters. My background in CRM, ERP, and systems architecture allows me to align technology with real-world operations — ensuring systems support the business instead of creating friction. Clients work with me when they need structure, clarity, and momentum — not just advice. If your business has strong potential but feels operationally scattered, I help bring it into focus and build the foundation needed to scale with confidence.

Fractional Chief Operations Officer | EOS Integrator | Strategic Integrator | Multi-Company CEO Services | Right-Hand to 9 Figure Founders $150.00/hr Chief Operations Officer | EOS Integrator | Strategic Operator | Execution Architect | Force Multiplier | Right-Hand to 9 Figure Founders Specialized in $10K - 25K per month retainers for scaling founder-led businesses (EOS implementation, capital raing ops, revenue systems). I’m the Fractional Chief Operations Officer CEOs call when they’re running multiple companies and personal projects faster than their systems can keep up. For 15+ years I’ve served as the strategic right hand to 9- and 10-figure founders — translating vision into living roadmaps, aligning priorities across entities, and driving execution while protecting the CEO’s time and focus. I’m new to the Upwork platform in 2025, but I’ve spent the last 15+ years as a fractional Chief Operations Officer and LinkedIn Strategist for founders and executives in AI, fintech, blockchain, and venture-backed startups — including roles that directly supported $1B+ in capital commitments. Just search ‘Wendy Feliu’ on LinkedIn - I’m the only one and my profile is public. What I deliver every week for clients in your exact situation: • Weekly CEO syncs → structured plans + ruthless prioritization • One living Notion roadmap that keeps every company and personal project in sync • Cross-entity alignment (ops, finance, legal, family office, real estate, personal) • Integration of business + personal calendars, goals, and deliverables • The Nonet Pillars — my proprietary framework of nine interconnected disciplines that turns chaos into momentum Fast-paced growth companies: • Built and scaled content production systems and editorial calendars that drove 40%+ engagement growth for executive-led brands • Recruited, onboarded, and performance-managed distributed creative and ops teams (writers, designers, marketing, customer-acquisition specialists) • Designed and ran integrated sales + marketing playbooks across real-estate, fintech, and lifestyle portfolios • Stood up full back-office operations (CRM, project management, SOPs, budgeting) for 7-, 8-, and 9-figure operating companies in under 90 days Optional Add-On: LinkedIn Authority Engine ($4k–$8k/month extra): I also run LinkedIn for the founders I serve — turning raw voice notes and half-ideas into content that pulls in investors, talent, and customers. One founder’s posts alone helped close $1B+ in commitments. Another saw 40%+ engagement growth and 15% more inbound leads in 90 days. Zero extra meetings from you - we layer this on top of the COO retainer. Research & Strategic Intelligence: • Built and maintained proprietary database of 16,000+ U.S.-based ultra-high-net-worth individuals and family offices • Conducted due-diligence and background research on investors, partners, and vendors across fintech, AI, blockchain, and real estate • Researched and summarized complex topics into executive-ready 1–2 page briefs and presentations If you need someone to “manage tasks,” hire an assistant. If you need the operator who becomes the central nervous system for your entire ecosystem, let’s talk. US-based (EST) | Available 24/7 Chief Operations Officer | Chief of Staff to CEO | Strategic Operator | Execution Architect | Force Multiplier PROFESSIONAL SUMMARY: • Strategic Chief Operations Officer and execution architect with 15+ years partnering with founders, CEOs, and UHNW principals to translate vision into impact. • Creator of The Nonet Pillars of Strategic Business Excellence — nine integrated disciplines linking strategy, operations, and communication for measurable results. • Partnered directly with global founders and investors to operationalize multi-venture strategy, secure $1B+ in funding, and unify execution across continents. CORE COMPETENCIES: Strategic Execution | Operational Architecture | Cross-Functional Alignment | Executive Communication | Investor & Board Relations | Organizational Rhythm | Strategic Influence | System Design | Research & Intelligence EDUCATION & CERTIFICATIONS: Georgia Southern University – Business Administration Degree Licensed Florida Real Estate Agent Advanced Executive Operations & Strategic Communications Training EARLIER CAREER: AT&T - Chief of Staff, Public Relations AT&T - Manager, Human Resources AT&T - Manager, Events & Promotions

I parachute into healthcare organizations to fix what's broken and build what's missing. With 15+ years leading healthcare operations, I specialize in turning operational chaos into streamlined, profitable systems. Whether you're a growing telehealth platform, a behavioral health practice scaling across states, or a healthcare startup needing infrastructure built from scratch—I've done it before, and I can do it for you. What I Actually Do: Revenue Cycle Management: I've optimized billing operations that recovered hundreds of thousands in lost revenue and reduced claim denials by double digits Multi-State Credentialing: Expert in credentialing providers across all 50 states, navigating the nightmare of varying state requirements and payer contracts Healthcare Compliance: From HIPAA to state-specific regulations, I build compliant operational frameworks that scale Operational Infrastructure: I've built teams of 7-26 people and created the systems, policies, and workflows that support sustainable growth Medical Billing Expertise: Deep knowledge across Medicare, Medicaid, commercial payers, and specialized areas like behavioral health and chronic care management My Background: I'm currently CEO of a mental healthcare company specializing in neurodivergent care (in late-stage acquisition talks). I've led operations for telehealth platforms, behavioral health organizations, and healthcare technology companies. I know how to manage the complexities of healthcare delivery while keeping the business side profitable and compliant. Who I Work Best With: Healthcare startups needing operational infrastructure built right the first time Growing practices drowning in billing issues, credentialing backlogs, or compliance gaps Organizations expanding into new states who need someone who's navigated this before Telehealth companies needing revenue cycle optimization Healthcare leaders who value direct communication and want someone who actually gets it done My Approach: I bring fractional COO-level expertise without the full-time price tag. I'm direct, strategic, and focused on results. No fluff, no corporate speak—just operational excellence that impacts your bottom line. If you need someone who can walk in, diagnose what's broken, and fix it while building sustainable systems for the future—let's talk.