𝐖𝐢𝐭𝐡 𝐨𝐯𝐞𝐫 𝟐,𝟒𝟎𝟎 𝐡𝐨𝐮𝐫𝐬 𝐥𝐨𝐠𝐠𝐞𝐝, $𝟏𝟎𝐤+ 𝐢𝐧 𝐞𝐚𝐫𝐧𝐢𝐧𝐠𝐬, 𝐓𝐨𝐩 𝐑𝐚𝐭𝐞𝐝 𝐛𝐚𝐝𝐠𝐞 (𝟗𝟓% 𝐉𝐨𝐛 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 𝐒𝐜𝐨𝐫𝐞), 𝐚𝐧𝐝 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐨𝐮𝐭𝐬𝐢𝐝𝐞 𝐔𝐩𝐰𝐨𝐫𝐤. 𝐈 𝐝𝐨𝐧’𝐭 𝐣𝐮𝐬𝐭 "𝐚𝐬𝐬𝐢𝐬𝐭" — 𝐈 𝐦𝐚𝐧𝐚𝐠𝐞. You need an implementation partner who can figure things out without hand-holding. I hold Bachelor's Degree and bridge the gap between technical operations, creative strategy, and executive administration. My value isn't just in doing tasks; it's in my resourcefulness. Whether you need to manage a coaching community, onboard new SaaS clients, or manage CRM, I bring the professional discipline to get it done right. 𝐇𝐨𝐰 𝐈 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐘𝐨𝐮𝐫 𝐆𝐫𝐨𝐰𝐭𝐡: 💻 𝐓𝐞𝐜𝐡-𝐒𝐚𝐯𝐯𝐲 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 & 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ✓ Community Ops: Experience building and managing communities on Circle.so and Mighty Networks for coaches, ensuring engagement and smooth user experiences. ✓ Tech Liaison: Served as the bridge between non-technical clients and internal developers. I translate client feedback into technical tickets and guide new users through onboarding/product adoption. ✓ CRM & Automation: Certified in Make.com (Foundation & Basics) . I build scenarios to connect apps and reduce manual data entry, although quite new I'm actively enhancing my skills to meet expectations. I also optimize pipelines in Zoho CRM, Trello, Jira and Monday.com. ⚙️ 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 & 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐀𝐝𝐦𝐢𝐧 ✓ Business Discipline: My degree and Civil Service Eligibility provide the foundation for handling your data, confidentiality, and compliance with professional rigor. ✓ Procurement & Logistics: Managed end-to-end procurement cycles, responding to government RFQs and handling strict documentation for US enterprise. ✓ Executive Gatekeeping: Skilled in complex calendar management and acting as the primary point of contact for high-level stakeholders. 🎨 𝐀𝐈-𝐏𝐨𝐰𝐞𝐫𝐞𝐝 𝐂𝐫𝐞𝐚𝐭𝐢𝐯𝐞 & 𝐂𝐨𝐧𝐭𝐞𝐧𝐭 ✓ Visual Assets: Expert in generating consistent character art and marketing visuals using Midjourney, Canva and Photoshop. ✓ Content Scale: I leverage AI to increase content production speed by 2x without sacrificing quality, utilizing prompts and Notion for strategy. ✓ Digital Strategy: Certified in Google Foundations of Digital Marketing & E-commerce. 𝐓𝐞𝐜𝐡 𝐒𝐭𝐚𝐜𝐤: ✓ Community: Circle.so, Mighty Networks, Discord, Telegram, Meta Platforms ✓ Ops/CRM: Monday.com, Zoho CRM, Jira, Trello, Slack, Notion ✓ Creative: Midjourney, Adobe Photoshop, Canva ✓ Automation: Integration and AI Tools Ready for a partner who is resourceful, organized, and tech-forward? Click "𝐈𝐧𝐯𝐢𝐭𝐞 𝐭𝐨 𝐉𝐨𝐛" to discuss your needs.

I don't just support your operations — I build them to run without you having to babysit them! I'm an Industrial Engineer and E-commerce Operations Specialist with over 6 years of experience working with DTC and retail brands across the US market. My background is a little unusual for this field because I started in Oil & Gas industry, where zero-defect thinking and process reliability weren't optional. I brought that same mindset into e-commerce, and it's made a real difference for the brands I've worked with. Here's what that looks like in practice: ⚙️ Maintained 0% oversell rate across 9 simultaneous sales channels by building buffer logic and sync protocols that held under high-volume conditions. 📉 Cut SKU suspensions by 40% on Walmart DSV, Target Plus, Wayfair, Kohl's, Michael's, eBay, Overstock, Shopify, and Faire through restructured data protocols that fixed the root cause instead of treating symptoms. 🚀 Rolled out a full ERP implementation that increased team productivity by 50% — not by adding headcount, but by eliminating the manual work that was slowing everyone down. ⚡ Built simple but poweful automated workflows that reduced manual operational workload by 90%, freeing the team to focus on decisions instead of data entry. What I actually do well: My core work sits at the intersection of multi-channel inventory management, supply chain coordination, and process engineering. I'm good at finding where operations break down under pressure — oversells, catalog errors, fulfillment gaps, team bottlenecks — and building systems that fix those problems at the source. I work with Lean Six Sigma methodology, which basically means I don't guess at solutions. I map the process, find the constraint, fix it, and document it so it stays fixed. On the tools side: Luminous ERP, NetSuite, Shopify, Walmart Marketplace, ShipStation, Taylored Service, n8n, Google AI Studio, Claude, DeepSeek, ChatGPT, Notion, Airtable, Parabola, Microsoft Excel, Power BI, and Google Sheets for the analytical side of things. Who I work best with: Small to mid-size DTC and retail brands that are growing fast enough that their operations are starting to crack under the pressure. Usually there's a mix of manual processes, disconnected systems, and a team that's overwhelmed. That's exactly the kind of situation I work well in. If your inventory is getting harder to manage across channels, your catalog is creating fulfillment headaches, or you're spending too much time on tasks that should be automated — that's a good starting point for a conversation. Just send me a MESSAGE or an INVITE!

🥇 Top Rated Plus ⏰26000+ Hours of Quality Work Delivered 💼 100+ Jobs Completed ✅ 100% Customer Satisfaction ⭐ 100% Job Success Rate I have 10+ years of experience in customer service industry where I have worked for different niches; mainly with SaaS, ecommerce and software/technical support. I started off as Customer support executive in a US based company. My core responsibility include phone support both tier 1 and tier 2 for the SaaS based product. I then volunteered in tickets and live chat as I wanted to learn more and excel. Due to my great product knowledge and customer handling, I was promoted to support supervisor within 9 months of my joining date with the company. I was then further promoted to start another department from scratch which involved configurations and maintenance of tools that we used to service our customers. This also lead me into a training manager role for product and tools used internally. I then joined a software a company which required technical support both tier 1 and tier 2 via email and screenshare sessions and sometimes phone calls. The key to success was the knowledge of the command line and other basics to mid level knowledge of computers. I was then hired by a ecommerce business based out of Australia where I was the customer support manager and manged a team of 4 virtually based team members. It was mainly live chat and email. I have been Zendesk consultant and project manager for over two years. I have also experience in managing tools such as  Agile CRM, Zopim, Intercom, Fonality, Confluence, Jira, Zoho Support, Ring Central, Zapier, CudaSign, Webmerge, Twilio (Sales force is on the way). I have successfully managed these from scratch and designed it as per the need of all the departments. I have done multiple projects in North America and in Europe.

Paying for all the right tools and still drowning in manual work? I'm an Executive Assistant and Operations Manager who builds the AI automation and CRM systems your business runs on, manages your inbox, projects, and daily operations while cutting the manual work that eats your week. I run your projects from timeline to delivery, and build the automation and CRM systems that hold it all together. Using Make, n8n, Zapier, Airtable, and GoHighLevel, I turn scattered admin, stalled projects, and disconnected tools into optimized system that runs quietly in the background while you focus on growth. I also build AI voice agents and chatbots that handle support and booking, lead capture and follow-up, and onboarding. WHAT I EXECUTE FOR YOUR BUSINESS ⭐ Administrative Support: Email management, scheduling, communication and daily administrative support ⭐AI automation and CRM automation (GoHighLevel, Make, Zapier HubSpot, Airtable, Monday, ClickUp) that eliminate repetitive tasks ⭐Automated lead capture, qualification, and follow-up (Make, n8n, Zapier, GoHighLevel) ⭐AI voice agents and chatbots (n8n, VAPI, ElevenLabs) for support, booking, and lead qualification ⭐Automated client and student onboarding systems that improves client satisfaction by 45% ⭐Audits and fixes for broken automations ⭐Automated dashboards and reporting that promote informed decision-making. ✅ WHY CLIENTS LIKE WORKING WITH ME With 5+ years of experience in business operations and AI automation, 48+ clients, and 100% Job Success as Top Rated Plus Executive Assistant, I: • Audit your current systems and understand your workflow before touching anything • Ask the right questions upfront so the setup actually fits how your team works, not a generic template • Test every workflow before handoff, so nothing breaks • Provide detailed documentation and walkthroughs, so your team can run the system after I'm done • Ongoing support and maintenance as your business grows TOOLS & PLATFORMS n8n | Make | Zapier | Airtable | Monday | GoHighLevel | Kajabi | HubSpot | Softr | Lovable | Asana | ClickUp | Slack | Flodesk | ConvertKit | Calendly | Claude Code | ChatGPT | APIs & Webhooks | ManyChat | Thinkific While many experts focus on systems, prioritize human relationships over rigid processes and ensure all systems actually free up your time and empower you to grow. Let's build long-term collaboration that grows your business. 📩 Ready to streamline your business operations and grow your revenue through efficient Executive Assistant and AI Automation systems? Send me a direct message or an invite with your biggest pain point and I'll build an efficient system that solves that and grows your business.

Hello there! 👋 I help entrepreneurs, coaches, and businesses stay organized, productive, and visible online through reliable Virtual Assistance and Digital Marketing support. I’m detail-oriented, proactive, and bilingual (English/Spanish). My goal is simple: make your projects run smoothly so you can focus on growing your business. ✅ How I can support you Social Media & Marketing → content creation, scheduling, analytics, influencer collaborations. Ad campaigns → including ad creation, copy, and basic performance optimization. Graphic Design → branded templates, marketing materials, social media graphics. Admin Support → calendar & inbox management, project coordination, inventory control. Email & CRM → newsletters, list building, automated campaigns (Mailchimp, Brevo, GoHighLevel). E-commerce → eBay listings (150+ per month), product management, customer communication. Launch Support → book launch calendars, ARC team coordination, newsletter campaigns. 🛠️ Tools I use daily Graphic Design: Canva, Photoshop, Illustrator, CapCut, Miro Social Media: Facebook, Instagram, LinkedIn, Pinterest, TikTok, YouTube, Metricool, Hopper HQ, Hootsuite Productivity: Slack, Trello, Asana, Notion, Todoist, Monday, Google Workspace, Microsoft Office E-commerce: eBay Seller Hub Email & CRM: Mailchimp, Brevo, GoHighLevel, Sendinblue, Gmail Communication: Zoom, Microsoft Teams, Discord, Telegram, WhatsApp AI Tools: ChatGPT, Jasper, MidJourney, Synthesia, Gamma 🌟 What you get with me Reliable and adaptive support Clear and timely communication Strong organization & problem-solving A loyal partner for your business growth 📩 Let’s connect — I’d love to support your next project!

Patients fall through the cracks when no one is tracking the whole picture, a missed follow-up call, a scheduling gap, a benefits question left unanswered while someone is mid-treatment. That's where I come in. Hi, I'm a licensed pharmacist (B.Pharm) turned Medical Virtual Assistant, specializing in high-volume patient intake calls, appointment scheduling, Remote Patient Monitoring (RPM) coordination, and medical billing/RCM, so your front desk and revenue cycle run without you having to chase either. I've built a track record of long-term client retention, supporting clients for 700+ hours. I maintain 99% documentation accuracy and a 98% claim acceptance rate. I'm also currently completing a course in Revenue Cycle Management (RCM), sharpening my ability to reduce denials and speed up reimbursement cycles even further to help free up 15–25 hours of your week. If your patients are missing appointments, your calendar is overbooked or under-managed, or insurance verification keeps stalling your intake process — I solve exactly that. Message me or hit "Invite" above. MY CORE MEDICAL SUPPORT SERVICES: 📅 Appointment Scheduling — Patient coordination & calendar management 🛡️ Insurance Verification — Prior authorizations & eligibility checks 💊 Prescription Refills — Medication management & lab coordination 💳 Medical Billing Support — Claims follow-up & denial management 💻 EMR/EHR Management — Accurate, compliant medical data entry 📞 Patient Communication — Professional follow-ups & satisfaction 🔒 HIPAA-Compliant Support — Secure, virtual administrative management TOOLS AND PLATFORMS I WORK WITH: EMR/EHR: Ontada Health, Optimantra, SimplePractice, eClinicalWorks, DrChrono Billing Systems: DrChrono Billing, , QuickBooks, Clearinghouse portals Coding Tools: ICD-10 libraries, CPT/HCPCS tools, Superbill systems Communication: Intermedia Unite, Spruce, Klara, Doxy.me, RingCentral, VoIP systems Admin: Google Workspace, Microsoft Office, Slack, Zendesk Task Management: ClickUp, Trello, Asana, Monday Why I'm Different From Every Other Medical VA You've Seen: 1. Clinical Background: I'm a licensed pharmacist (B.Pharm) with 3 years of clinical experience. That background means I understand medical terminology, patient concerns, and provider workflows at a level most VAs simply don't. Accuracy isn't a promise, it's built into how I was trained to think. 2. Real Experience: I've worked directly as a Healthcare assistant coordinating care, navigating insurance and benefits, and following up with patients during active treatment. I understand what's at stake when a patient falls through the cracks, because I've been the person catching them before they do. 3. Zero Micromanagement: You'll always know where things stand. I communicate proactively, so nothing falls through the cracks on your end either. 4. HIPAA-Compliant by Default: Every record, call, and document is handled with full compliance and confidentiality backed by HIPAA policies Let's make your workload lighter. Send me a message or invite me to your job and I'll respond in under an hour.

Hello, welcome to my profile...😊 I’m Rejoice, a HIPAA-certified Medical Virtual Assistant and Credentialing Specialist. I help busy doctors, therapists, clinic owners, and wellness entrepreneurs save time, reduce stress, and run their practices efficiently by managing the behind-the-scenes tasks so you can focus on patient care, clinical excellence, and growing your practice. ❕❕What I Do: - Scheduling & Appointment Management: Bookings, reminders, confirmations, rescheduling, and follow-ups - Patient Coordination & Support: Onboarding, intake forms, pre/post-visit communication, telehealth & eHealth setup, and providing information to callers - EHR/EMR & Data Management: Data entry, chart prep, SOAP notes assistance, EMR navigation, electronic health record maintenance - Referral Coordination, Credentialing & Insurance Support: Manage patient referrals, Provider credentialing, re-credentialing, insurance enrollment, CAQH/Trillium portal management, claims follow-up, preauthorization, and insurance verification - Medical Billing & Coding: ICD coding, insurance claims, medical billing, and EMR-based billing - Administrative & Executive Support: Email management, calendar management, document preparation, file maintenance, light project management, and task coordination - Customer Service & Communications: Phone support, online chat support, email communication, HIPAA-compliant portal messaging, and communication etiquette - Forms, Documentation & Reporting: Form development, form completion, medical transcription, medical referrals, medical writing, and business report preparation - Software & Tools Expertise: Microsoft Word, Excel, PowerPoint, Google Workspace (Docs, Sheets), Asana, Office 365, Canva, ChatGPT, HubSpot, HighLevel, RingCentral, Encryo - Healthcare Systems & Telehealth Platforms: Epic, AthenaHealth, eClinicalWorks, SimplePractice, Theraphy Notes, Kareo, Care Converge, Doxy.me, Zoom for Healthcare, Spruce Health, eHealth platforms - Advanced Support Services: Virtual case management (VCM), order management, healthcare admin, medical terminology, AI voice/IVR integration, CRM architecture, Twilio & Supabase integrations ❕❕Who I Support: - Private medical practices, specialty clinics, multi-provider groups - Therapists, psychologists, counselors, psychiatrists - Wellness entrepreneurs, holistic health providers, telehealth practices - Solo practitioners, small-to-mid sized clinics ❕❕Why Clients Choose Me: - Anticipate needs, handle details flawlessly, and deliver results - Reduce no-shows, improve patient experience, and streamline operations - Calm, organized, and proactive approach to administrative, credentialing, and healthcare support tasks If you’re looking for a reliable, top-tier Medical Virtual Assistant who handles credentialing, scheduling, EMR data entry, medical billing, ICD coding, claims, full administrative support, and platforms like Encryo & RingCentral, let’s connect. I reply immediately and have a short intro video ready. ❤️ #VirtualAssistance #MedicalVirtualAssistant #Scheduling #AdministrativeSupport #DataEntry #CustomerService #EmailCommunication #PhoneCommunication #MedicalBillingAndCoding #EMRDataEntry #InsuranceVerification #Preauthorization #HealthcareManagement #HIPAACompliant #PatientCoordination #TelehealthSupport #MedicalReferrals #Athenahealth #eClinicalWorks #GoogleWorkspace #MicrosoftOffice #Asana #MedicalTranscription #RecordsManagement #PatientOnboarding #PriorAuthorization #Telehealth #MedicalReferrals #OfficeManagement #Credentialing #PatientCare #PatientCoordination #AppointmentScheduling #HIPAA #ElectronicHealthRecords #ElectronicMedicalRecords #PhoneSupport #Practice #MedicalVA #PatientIntake #PatientFollowup #MedicalVA #EHealth

Hi, I’m Vandy. I work as a strategic operations and growth partner for conscious leaders and coaches who need structured backend support to scale sustainably. My background spans multi-country corporate leadership in training and development, twelve years based in Switzerland where I studied hospitality and business management, and nearly a decade as a Life Coach and facilitator in the wellness space. You bring the vision. I build the structure behind it. 🧩 VIRTUAL ASSISTANT SUPPORT • Inbox and communication management • Calendar coordination and booking systems • File and document organization • Task tracking and deadline management • Client onboarding and follow-ups • Administrative and operational oversight I protect your time and maintain operational flow. 🎓 KAJABI • Full platform builds and migrations • Course architecture and restructuring • Funnels and landing pages • Email sequences and automations • Affiliate program setup • Contact cleanup and segmentation Recent migration completed in five weeks: • 1,048 lessons • 16+ courses • 17 funnels • 25 landing pages • 2,000+ contacts • Zero downtime ⚙️ GOHIGHLEVEL • Pipeline and workflow architecture • CRM setup and rebuild • Tagging and segmentation logic • Automation systems • Reporting dashboards • Database cleanup Clean backend systems that scale. 🤖 AI INTEGRATION I work daily with ChatGPT, Claude, Gemini, and NotebookLM. • Curriculum structuring • Content workflows • Knowledge documentation systems • Campaign drafting • Client support frameworks AI increases efficiency. Strategy remains human. 🔄 AUTOMATION • Email and SMS sequences • Funnel logic • Booking workflows • Cross-platform integrations • Zapier and Make automations I remove manual friction without creating hidden complexity. 🎨 GRAPHIC DESIGN & CANVA Design supports clarity. It should never feel chaotic. • Canva design for social media, workbooks, slide decks, and course materials • eBook and digital guide design • Lead magnet and PDF layout • Brand-consistent templates • Visual assets for launches and campaigns • Basic video editing and reels using CapCut I create clean, aligned visuals that reflect your voice and elevate your positioning. 📚 INSTRUCTIONAL DESIGN Corporate training leadership across four African countries. • Outcome-driven curriculum design • Logical module sequencing • Facilitator and learner materials • Assessment and feedback systems • Course modernization Learning must create application and transformation. 📈 MARKETING & CONTENT • Launch coordination • Nurture sequences • Social scheduling • Digital product creation • Content repurposing systems Aligned messaging. Structured delivery. 🌍 BACKGROUND • Twelve years in Switzerland, education in hospitality and business management • Corporate leadership in training and development • Experience in luxury hospitality and aviation operations • Nearly a decade as a Life Coach and facilitator Now based in Bangalore. Fluent in English and French with conversational German. Structured systems. Calm execution. Conscious growth.

Looking for wordpress website built? - I am the one for the job. :) Looking for someone who can manage and maitain multiple websites? - I am the one for the job. :) Looking for YouTube manager? - I am the one for the job. :) I help businesses and content creators build, manage, and optimize websites and YouTube channels, combining structured execution with AI-powered automation to save time and improve performance. If you’re looking for someone who can handle both platforms, from setup to ongoing management, while also streamlining your systems, you’re in the right place. Highlights: ** I have worked with a Global Company for Hackathon, AngelHack which I build the mini sites every week for every competition, and build reports for analytics. I managed Eventbrite ticketing system for orders of tickets. And I act as a Operations Manager and was promoted to CEO of Office Operation. ** I have worked as upwork Talent Sourcer, main role is to source right freelancers to the client which are most like part of Fortune 500. ** I manage YouTube Channels, Spotify Account, create thumbnails, titles and descriptions, hashtags that converts and focuses on SEO. ** I am a Marketing Manager to serveral business, which my main role, is to manage changes to websites, and do automations from Wordpress, Forms, Zapier to Kajabi. Skillsets: 🔹 Website Building & Management (WordPress / GoHighLevel /Shopify) ✔ Full website builds from scratch (WordPress / GHL) ✔ Landing page design and setup focused on structure and usability, and conversion ✔ Page edits, layout improvements, and content updates ✔ Theme customization (Avada, Divi, Elementor, Salient, etc.) ✔ Website maintenance, troubleshooting, and migrations ✔ AI-assisted workflows to speed up updates and reduce manual work 🔹 YouTube Channel Management ✔ Full video upload (titles, descriptions, tags) ✔ SEO optimization to improve visibility and reach ✔ End screens, cards, playlists, and scheduling ✔ VidIQ-based keyword research ✔ Community posts and content organization ⚙️ AI Automation & Technical Support ✔ Workflow automation (Zapier, forms, CRMs, scheduling tools) ✔ Streamlining repetitive tasks using AI tools ✔ Backend system setup and integrations ✔ Technical troubleshooting and support 🎯 What You Can Expect: Clean, well-structured websites built for usability Organized and error-free content publishing Faster workflows through automation Improved visibility across platforms A reliable partner who doesn’t need constant supervision Other Skills includes but not limited to: WordPress Websites ✔️ Theme Installation, Modification/Customization, Maintenance ✔️ Website Migrations (Siteground/Hostagator/Godaddy) ✔️ Page Builders(Visual Composer, Beaver, Elementor) ✔️ Themes from Themeforest, Simplepress and Elegant themes such as Avada/Divi/Bridge/Salient/Mint/Jupiter ✔️ Customer Support ✔️ Aweber and Mailchimp ✔️ Cpanel, Filezilla/Hostgator/GoDaddy/WpEngine ✔️ SquareSpace/Wix ✔️ Learndash ✔️ Kajabi/Shopify ✔️ CRMs: Zoho Expert, Hubspot SEO ✔️ On Page and Off Page ✔️ Directory Submission ✔️ Sitemap ✔️ Google Analytics, Yoast, Sitemap XML, Google Web Mastertool ✔️ Google Tag Manager connection to Google Analytics 4 ✔️ Google Search Console Setup and connection ✔️ Google Ads Amazing Technical Virtual Assistant ✔️Great Customer Support ✔️Web Research and Data Entry ✔️Photoshop/Canva ✔️Transcribe (PDF to Word, Mp3 to Word) ✔️Google Spreadsheet, Forms ✔️Posting Reviews ✔️ and many more... Accounting: ✔️Xero Youtube/Spotify: ✔️Schedule YouTube contents ✔️Create Title and Description, tags and end screen and cards ✔️Create Youtube Content for communities ✔️Schedule and promote new videos to show in social media like FB/Insta/Tiktok ✔️Manage and maintain spotify account add canvas and make sure it is in the category Automation ✔️Wordpress Forms - Zapier - ActiveCampaign Kajabi ✔️Wordpress Forms - Zapier - Calendly ✔️ Apollo io AI ✔️ ChatGPT ✔️ MidJourney ✔️ RiverSide ✔️ Canva ✔️ Apollo ✔️ Claude Above all, I’m someone who is trustworthy, reliable, and always willing to help in any way I can. I’m a fast learner, true to my word, and committed to delivering quality work with consistency and professionalism. I’m especially passionate about supporting SaaS businesses by helping streamline operations, improve workflows, and contribute to business growth through efficient digital support. I would be grateful for the opportunity to work with you and be part of your success. Looking forward to connecting with you soon!

I turn customer feedback into decisions leadership can act on. For a fast-scaling US Shopify e-commerce brand, I grew from frontline support into an Audit Specialist role covering Voice of Customer analysis, QA audits, and AI-augmented reporting. Results I'm proud of: - Top agent for CSAT and productivity: 81.5% satisfaction across 514 rated responses, up to 1,600 emails handled in a month - Analyzed thousands of NPS and CSAT surveys, delivering weekly root cause recaps to Director and VP-level leadership - Rebuilt a five-day manual analysis process into a 1-2 hour AI-augmented workflow using Salted CX and Claude - Audited warranty, guarantee, and reason code accuracy across an entire support department, with coaching notes for agents What I can do for you: - NPS/CSAT survey analysis, theme tagging, and root cause reports - Support QA audits and reason code governance - AI-assisted CX insights and workflow design - E-commerce support operations: Shopify orders, warranties, escalations - SOPs, dashboards, and executive-ready recaps Backed by 12+ years supporting customers for brands including Uber, Lyft, Google Waze, Wargaming, T-Mobile, Comcast, and DISH, plus e-commerce VA operations and a short stint in full-stack development (MERN). Tools: Gladly, Shopify, SimpleSat, Salted CX, Claude, Google Workspace, Slack, Figma If your survey data is piling up unread or your support quality feels inconsistent, message me. Let's find the patterns and fix them.