I am a Customer Service Representative and Virtual Assistant professional with 4+ years of experience supporting international clients across phone, email, and chat channels. I specialize in fast response support, accurate data handling, and efficient task coordination to ensure smooth operations and high customer satisfaction. I have worked with insurance and medical accounts, handling sensitive information with professionalism and attention to detail. I am highly organized, calm under pressure, and skilled in managing urgent tasks while maintaining clear communication. I'm well experience with: - Customer Service - Virtual Assistant - Email Support - Chat Support - Phone Support - Asana - Slack -Microsoft Excel -Google Suite -Google Calendar - Data Entry - Time Management - Administrative Support - Medical Insurance My goal is to deliver reliable, high-quality support that helps businesses improve customer experience and operational efficiency.

I am a detail-oriented and customer-focused Customer Service Representative with 1 year of experience in delivering top-notch support. I specialize in handling inquiries, resolving issues efficiently, and ensuring a seamless customer experience through phone, email, and chat. My strong communication skills, problem-solving abilities, and commitment to customer satisfaction help businesses build lasting relationships with their clients. Let’s work together to enhance your customer service experience!

𝗜𝘁 𝗱𝗼𝗲𝘀𝗻'𝘁 𝗰𝗼𝘀𝘁 𝘆𝗼𝘂 𝗮𝗻𝘆𝘁𝗵𝗶𝗻𝗴 𝘁𝗼 𝗴𝗲𝘁 𝗶𝗻 𝘁𝗼𝘂𝗰𝗵! 𝗙𝗲𝗲𝗹 𝗳𝗿𝗲𝗲 𝘁𝗼 𝘃𝗶𝘀𝗶𝘁 𝗺𝘆 𝗽𝗿𝗼𝗳𝗶𝗹𝗲 𝗮𝗻𝗱 𝗺𝗲𝘀𝘀𝗮𝗴𝗲 𝗺𝗲 𝘁𝗼 𝗱𝗶𝘀𝗰𝘂𝘀𝘀 𝗵𝗼𝘄 𝘄𝗲 𝗰𝗮𝗻 𝘄𝗼𝗿𝗸 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿. 𝗙𝗼𝗰𝘂𝘀𝗲𝗱 𝗢𝗻: Email & Chat Support | E-commerce Operations | Shopify Management | Handling Dispute & Chargebacks | Technical Support | Virtual Assistant You don’t have a customer support problem, it’s usually how things are being handled that causes issues. That’s what I focus on, making sure things are handled properly so they don’t keep coming back. It’s been over 5 years working in Shopify and e-commerce support, and I’ve seen how quickly things can start slipping, messages pile up, customers follow up again, and small issues turn into bigger ones than they should. I handle day-to-day support across bilingual mail and live chat, taking care of order issues, refunds, delivery problems, and the kind of situations that need to be sorted out properly the first time. 💼 𝗠𝗬 𝗘𝗫𝗣𝗘𝗥𝗧𝗜𝗦𝗘 ✔ Customer Support (Email & Chat) ✔ Shopify Store Management ✔ Tracking details & delivery inquiries ✔ Order issues (Delays, Missing & Damage items) ✔ Order cancellation ✔ Partial refunds ✔ Order tracking, providing status, etc ✔ Invoice Downloads & Discount Code Creation 💼 𝗧𝗢𝗢𝗟𝗦 𝗘𝗙𝗙𝗜𝗖𝗜𝗘𝗡𝗖𝗬 ✔ ZenDesk | Gorgias | eDesk | Intercom ✔ FreshDesk | Reamaze | Help Scout ✔ Gmail | Outlook ✔ Google Sheets/ Docs ✔ Slack | Skype | Discord | Telegram ✔ Shopify | Amazon 💼 𝗪𝗛𝗬 𝗖𝗛𝗢𝗢𝗦𝗘 𝗠𝗘 ✔ Available 24/7, including weekends & holidays ✔ Friendly, patient, and problem-solving attitude ✔ Calm, clear communication under pressure ✔ Deep shopify knowledge ✔ Long-term availability Your customers deserve better than "𝘀𝘁𝗮𝗻𝗱𝗮𝗿𝗱" support. Hire a partner who treats your brand like their own. I combine human empathy with sales-driven support to drive your growth, not just manage your inbox. 𝗙𝗲𝗲𝗹 𝗳𝗿𝗲𝗲 𝘁𝗼 𝗿𝗲𝗮𝗰𝗵 𝗼𝘂𝘁 𝘃𝗶𝗮 𝗰𝗮𝗹𝗹 𝗼𝗿 𝗰𝗵𝗮𝘁 𝘀𝗼 𝘄𝗲 𝗰𝗮𝗻 𝗱𝗶𝘀𝗰𝘂𝘀𝘀 𝗵𝗼𝘄 𝗜 𝗰𝗮𝗻 𝗰𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗲 𝘁𝗼 𝘁𝗵𝗲 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 𝗼𝗳 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀📞

Hello there, I'm Hazel Ann Baui, a new freelancer with a willingness to go above and beyond. For over three years, I worked as a customer service representative for several accounts such as Uber Eats, Uber Courier, T-Mobile TEX, Ritual, and Walmart, providing help through chat, email, and phone calls. Through these experiences, I've learned how to be calm under pressure, multitask, communicate clearly and effectively, satisfy customers, and more.

Hello! Energetic Customer Service Representative with 6+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. worked for global companies as customer service expert (vodafone uk-suddenlink- optimum-AT&T-Altice)

Highly dedicated and compassionate customer service professional with over four years of experience in handling customer inquiries, troubleshooting issues, and providing tailored solutions in fast-paced environments. Adept at maintaining a calm demeanor, building rapport with customers, and resolving conflicts with empathy and efficiency. Passionate about delivering exceptional customer experiences and ensuring satisfaction, with a proven track record in enhancing brand loyalty. Proficient in CRM software, Slack, Gorgias Software, multitasking, and adapting to new technologies quickly.

My name is Falak from Asia a simple and motivated person with a long experience in Shopify Customer Support, Dropshipping, Social Media, Virtual Assistant, Phone Handling to E-Commerce Expertise. Thus, I guarantee you the best quality. As a multilingual and quality support agent I can offer services. 1- Shopify customer service 2- Order fulfillment 3- Store Management 4- Virtual Assistant services 5- Inbound calls 6- Email handling 7- Order taking and stock management 8- Dropshipping 9- Shopify Customer Support 10- Live Chat Support 11- Scheduler 12- Dispatch Services 13- Taxi booking Services I'm an experienced individual doing customer service for e-commerce / dropshipping stores. 100% Money Back Guarantee If You were not Satisfied with my work!

I help Shopify store owners reduce refunds, prevent chargebacks, and deliver fast, professional customer support. With 5+years of experience, I handle email and live chat support that keeps customers satisfied and loyal. Including expert handling of PayPal and Stripe disputes and chargebacks to minimize financial losses and maintain account health. 𝗪𝗵𝗮𝘁 𝗜 𝗗𝗲𝗹𝗶𝘃𝗲𝗿: ✔ 5+ years of specialized experience in Shopify customer support and eCommerce operations ✔ Trusted by 30+ global Shopify & WooCommerce brands to manage customer experience ✔ Efficiently handled 100+ daily tickets via email and live chat support with consistent quality ✔ Delivered a 90–95% success rate in PayPal & Stripe chargeback and dispute resolution ✔ Maintained 98%+ CSAT (Customer Satisfaction Score) through fast, professional communication 𝗖𝗼𝗿𝗲 𝗦𝗸𝗶𝗹𝗹𝘀: Shopify Customer Support, eCommerce Support Specialist, Live Chat Support, Email Support, Chargeback Handling, PayPal Disputes, Stripe Disputes, Order Management, Refund Management, Customer Satisfaction, Shopify Admin Expert, Dropshipping Support 𝗛𝗲𝗹𝗽𝗱𝗲𝘀𝗸 & 𝗖𝗥𝗠 𝗧𝗼𝗼𝗹𝘀 : Zendesk • Gorgias • Freshdesk • HelpScout • Reamaze • Zoho CRM • Tidio • Shopify Inbox • Outlook • PrivateEmail • Slack • Discord 𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 : Shopify • PayPal • Stripe • Klarna • WooCommerce 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗛𝗶𝗿𝗲 𝗠𝗲: ✔ Fast and responsive Shopify customer support to resolve inquiries quickly and professionally ✔ Clear and professional communication that enhances customer trust and satisfaction ✔ Proven experience handling high-volume support tickets via email and live chat ✔ Expert in dispute and chargeback management (PayPal & Stripe) to protect revenue ✔ Reliable and dedicated virtual assistant for long-term support and consistent results I focus on protecting your revenue while delivering an outstanding customer experience. If you’re looking for a Shopify Customer Support Specialist who can efficiently manage support, resolve disputes, and boost customer satisfaction — I’m ready to help. Best regards, Ahmad

List of SKILLS/SERVICES Offered: • Email management • Order Product Fulfillment • Placing orders to the supplier • Internet/Product Research • Fast and Efficient Data Entry Expert • Customer Support Live Chat • Customer Support (Shipping Information, Refund, missing shipment and Cancel Orders Responses) Familiar with Zendesk. • Responding to disputes, claims and chargebacks. I am flexible to any task given. Have a strong ability to follow instructions and keen eye to details. Can manage to do the task accurately and fast.

Hi there! If you're looking for an experienced customer service representative then you're on the right profile. I am a very hardworking, proactive and friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and and ability to build and cultivate to build relationships to drive business retention. Thank you for taking the interest to check my profile.