Fractional COO | Fraud, Risk & Operations Scale Specialist I help founders stop operational leaks, control risk, and scale without chaos. I’m a Fractional COO and senior operations leader with 14+ years of experience fixing and scaling high-risk, high-growth operations across fintech, payments, and global consumer platforms. I’ve led large, global teams, owned mission-critical KPIs, and delivered material cost reduction, fraud containment, and productivity gains in regulated, always-on environments. Clients bring me in when: Growth has outpaced structure and decisions feel reactive - Fraud, risk, or compliance issues are escalating - Costs keep rising but output and accountability don’t - Founders are pulled into daily escalations - “Everyone is busy” but outcomes are unclear What you get when I step in - A hands-on Fractional COO embedded with your leadership team - Clear operating structure, ownership, and governance - KPI frameworks tied directly to cost, risk, speed, and quality - Stabilised fraud / AML / risk operations with predictable outcomes - Simplified processes, cleaner escalation paths, and calmer teams - More founder time back — fewer surprises Why this works - Former senior operations leadership roles at Revolut, Vodafone, and Airbnb - End-to-end ownership of cost, risk, quality, productivity, and customer impact - Delivered 24%+ quarterly efficiency gains in complex operations - Certified Fraud Examiner | Lean Six Sigma | PRINCE2 - I don’t advise from slides — I build, fix, and run alongside your team How clients engage me - Fractional COO (10–20 hrs/week) - Operations, fraud, or risk diagnostics with clear execution plans - KPI, governance, and operating model setup - Short-term leadership support during scale, funding, or operational stress If you’re a founder or leadership team that needs senior operational control without a full-time hire, this will move fast. Send a message outlining your situation — I’ll tell you in one conversation whether I can materially improve it.

You're doing everything yourself. Tools are scattered, processes leak, your team has drifted from the vision — and that's on you for not building the Operating System your business needed. That's the gap I close ⸻ I will serve as your Virtual COO and install a Business Operating System (BOS) — the operational backbone that lets your company scale without chaos or founder dependency. I don't hand over a deck and disappear. I understand the painpoint, implement the full system and create discipline for your team, then hand you a business that runs without you as the bottleneck. Over 8 years, I've done this work across real estate, SaaS, e-commerce, IT and cybersecurity, healthcare, construction, hospitality, and education — different industries, same operational path. I've carried founders from 3 to 30 employees without the wheels coming off. On Upwork alone: 57 completed engagements, 3,200+ hours, $100K+ earned, 95% Job Success Score, Top Rated Plus. The framework I implement rests on six pillars 🧭 Vision & Strategic Clarity — long-term direction and quarterly priorities 🏗 Organizational Structure — clear accountability so everyone knows what they own ⚙️ Systems & Processes — SOPs, workflows, and operational infrastructure 🚀 Execution Cadence — leadership rhythms (Rocks, L10 meetings, Scorecards) 🎯 Leadership Accountability — leaders aligned around ownership and results 📊 Performance & Metrics — dashboards and KPI tracking that surface reality The result is a company that runs on systems, not stress. My Implementation runs on the tools your team already uses (I dont reinvent the wheel): ClickUp, Notion, Google Workspace, or Microsoft 365 — integrated through Zapier or Make, and AI-enhanced (Claude, ChatGPT) where it removes real drag, not just for show. By the end of our engagement, you'll have clear priorities, accountable leaders, scalable workflows, and dashboards that surface reality — not the version of it you want to see. Open to a 15-minute call this week to map out what your first 90 days would look like.

I build Lean Business Operating Systems (LBOS) that let founders step out of day-to-day operations — without the business slowing down. I work with digital agencies, online coaches, and service-based founders who've outgrown founder-led operations. In 24 years running operations — from a $50M+ APAC energy portfolio to scaling a home services platform to 9,000+ customers — I've learned the same lesson everywhere: growth stalls when goals, KPIs, workflows, and accountability live in different places. LBOS puts them in one system. What I Build A custom operating system for your business: SOPs, automation, and accountability structures, wired together using tools you likely already have — Notion, ClickUp, Asana, GoHighLevel, Power BI. I don't believe in reinventing the wheel. I connect the right tools the right way. Track Record Built LBOS playbooks for 12+ startups, improving scalability, efficiency, and revenue predictability As Fractional COO for The Retail Strategists, increased delivery speed 40% through automation and SOP alignment As Consultant for Winkdezign, restructured project delivery and client systems, cutting lead time 25% and opening the business to international markets As Founder & CEO of Agniko Home Services, scaled a 4-city home services platform to 9,000+ customers and 300% revenue growth — StartupTN TANSEED 5.0 and Emerging Startup of the Year (Times Group) Managed $50M+ in assets and 100+ multicultural staff across APAC at Modex Energy Singapore Tools I Connect Notion (Advanced) | Asana (Ambassador) | ClickUp | Monday com | GoHighLevel | Power BI | Salesforce | Google Workspace | Zapier | Looker Studio | Miro | Lucidchart | Visio | ChatGPT | Claude | Perplexity Industries Digital marketing agencies | Online coaching & consulting | eCommerce | SaaS | Home services | Retail | Energy | Manufacturing Why Clients Work With Me I don't just optimize operations — I engineer the system that runs them. Your LBOS becomes your company's operational backbone: lean, data-driven, and built to scale without you carrying it day to day.

I help organizations improve operations, strengthen leadership, and build systems that support sustainable growth. My experience spans engineering, manufacturing, supply chain, and business operations with Raytheon, Honeywell, and Texas Instruments, along with more than 100 consulting engagements that have produced over $30 million in measurable operational and financial improvements. I work with business owners and leadership teams who are experiencing challenges such as: • Growth that feels harder than it should • Leaders carrying too much of the day-to-day decision making • Teams that are working hard but not consistently aligned • Processes that no longer scale with the business • Limited operational visibility or meaningful performance metrics • Managers who need stronger leadership and accountability skills My role is to identify what's getting in the way, simplify the operation, and help leadership teams build practical systems that continue working long after the engagement ends. Areas of Focus • Fractional COO & Operations Leadership • Strategic Planning & Business Execution • Leadership Coaching & Management Development • Process Improvement & SOP Development • KPI & Performance Dashboard Design • Growth Marketing and Proposal Development • Scaling Every engagement begins with understanding the business first—not selling a predetermined solution. Together we identify opportunities, prioritize improvements, and create a practical roadmap that fits your organization. If you're leading an organization that's growing, changing, or facing operational challenges, I'd be happy to connect. Feel free to send me a message—I'm always glad to exchange ideas, offer perspective, or discuss whether I might be able to help.

- Are you an entrepreneur/business owner who feels like your company has hit a ceiling you can’t seem to break through? - Does it feel like you are “flying blind” and don’t really know where the company is at and where it is going? - Are you reactive instead of proactively “steering the ship” as you are constantly focusing on putting out fires? - Do you have issues with processes, people, or profit? I have been using business operating systems like the one Gino Wickman created, Pinnacle, Scaling Up, etc. for more than 12 years to help a variety of clients achieve clarity, control over their business, and their growth/efficiency goals. I have a passion for moving companies forward, fixing problems, strategic planning, coaching, and change management. Through being in the Integrator/Second in Command role several times, I have also gotten hands-on experience fixing problems, getting teams in alignment, increase communication, and hold teams accountable to ensure we reached our growth goals. Many of my clients have called me their "trusted advisor" and reached out to me as their strategic partner. Here is how I can help you achieve your goals and dreams for your business: - Coach you and your team on how to wrangle in your business so that you are in control and don't feel like the business is running you. - Train you and your team on the tools needed to set up a scalable business and achieve your growth goals. - I will customize the tools needed (tools may include Org Chart, Strategic Business Plan, effective meetings, Scorecards and Dashboards, Leadership and Management skills, Rocks/Goals, etc.) based on your pain points and goals. Different clients have different needs! Many of my clients want to lay a solid foundation through half-day or full-day coaching sessions. While the time commitment is big, the rewards are bigger: team alignment, increased communication, setting achievable goals that are met at least 80% of the time and so much more. Some clients may have already worked with an Implementer but the system just does not seem to work as well as they expected. I can fix that too! Through hourly coaching sessions I will evaluate what is working and not working (and why) and get you back on track. Fractional COO/Integrator/2nd in Command ($95/hr with a minimum of 15 hours/week) - Manage day-to-day operations of the business - Create, revise, and implement processes and systems - Work with team to create SMART goals and hold them accountable to achieve those goals - Facilitate cross-functional communication and collaboration - Bring clarity and alignment to the team so we can achieve your growth goals Message me your availability so we can talk about your obstacles and how I can help you get control over your business back, break through that ceiling, and/or stop flying blind!

Founded in 2011, FMP Consulting specializes in Business Process Outsourcing (BPO) and Fractional COO/CFO services for small to mid-sized businesses across the U.S. Our partnerships with a diverse range of companies, from startups to those with over 500 employees, simplify critical business functions and deliver decades of expertise at a fractional cost. We provide the essential resources you need - today- to drive growth and scale your business into tomorrow. About Frank Petro With over two decades of hands-on experience in operations, finance, and strategic management, Frank has supported 30+ small and mid-sized companies across the U.S. His expertise spans a broad spectrum of industries, where he has guided organizations through transitions, enabled scalable growth, and driven process improvements. Renowned for practical leadership and a steadfast focus on results, Frank empowers clients to unlock new growth opportunities, optimize business operations, and integrate the financial tools needed for sound, data-driven decision making. BA: Business Administration- Rutgers University Lean Six Sigma Certification- Massachusetts Institute of Technology QuickBooks ProAdvisor Gusto Pro

​​Sunil is an ex-Colgate Palmolive, British Petroleum, Hewlett-Packard senior manager. I bring 15+ years of leadership experience as a digital transformation champion, project manager, operations manager, and supply chain manager in Fortune 500 companies, helping businesses scale by driving comprehensive project management, digital transformation initiatives, and supply chain innovations. ◉ Background: As an MBA holder with a chemical engineering degree, I bring a strong foundation in both business and technical disciplines to every project. My career includes invaluable managerial experience with leading Fortune 500 companies such as: 1. British Petroleum 2. Colgate Palmolive 3. HP Inc. 4. Biocon Limited 5. ITC Limited 6. Finalis Inc. ◉ Core Expertise: - Project Management - Digital Transformation - Supply Chain Management - Logistics Management - Operations Management - Executive Assiatant - Chief of Staff ◉ Professional Overview: With a rich background in managing complex projects across leading companies, I develop and implement strategic solutions that elevate business operations and ensure project success. My expertise lies in providing clarity in communication, operational excellence, and strategic foresight, making me a dedicated partner in exceeding expectations. I am proficient in using a variety of tools to achieve these outcomes, including Jira, Asana, Trello, Monday.com, Microsoft Project, Smartsheet, Basecamp, Wrike, ClickUp, and Airtable. ◉ Key Areas of Focus: ✓ Project Management Excellence: Managing complex multi-million dollar projects to ensure seamless execution. ✓ Digital Transformation: Driving the adoption of digital technologies to transform business processes, increase operational efficiency, and deliver exceptional value across sectors ✓ Supply Chain Optimization: Implementing cutting-edge solutions to streamline supply chain operations, enhancing efficiency, and reducing costs.

Ex-CXO | 36+ Years | I help manufacturing businesses cut costs, fix inefficiencies & scale operations using AI-Enabled Operational Governance +Customized Diagnostic Tools. I help manufacturing and growth-focused businesses eliminate inefficiencies, scale operations, and improve profitability—fast. With 36+ years of experience, including CXO-level leadership in global manufacturing organizations, I bring a rare blend of hands-on operational expertise, strategic thinking, and AI-driven transformation to every engagement. I don’t offer generic consulting—I solve real business problems that impact your bottom line. What I Can Do for You ✔ Operations & Manufacturing Excellence Lean, KAIZEN, TPM, TQM, 5S implementation to drive productivity and reduce costs ✔ Business Transformation (AI-Enabled) Integrating data, dashboards, and AI insights for smarter decision-making ✔ Process Optimization & Bottleneck Removal Identify constraints, improve throughput, and streamline workflows ✔ Strategic Consulting & Growth Planning Market research, GTM strategies, and scalable business models ✔ Financial Modeling & Business Planning Investor-ready financials, forecasting, and decision support ✔ Supplier Sourcing & Cost Optimization RFQs, negotiations, audits, and global sourcing strategies ✔ Corporate Governance & ESG Advisory Structured frameworks for sustainable and compliant growth My Background: Former Unit Head / Operations Leader at global MNCs like Roca, Saint-Gobain, H&R Johnson Led large-scale manufacturing operations, teams, and turnaround initiatives Founder & CEO of S3 Optistart Consulting Certified in Strategy (IIM), Finance (Illinois), Supply Chain (Rutgers), AI (Google, IBM) What Makes Me Different: ✔ 36+ years of real industry experience (not just theory) ✔ Proven track record in turnarounds & performance improvement ✔ Ability to combine operations + finance + strategy + AI ✔ Strong execution focus—not just recommendations Typical Results Clients See: 15–30% improvement in operational efficiency Significant cost reductions through Lean initiatives Clear, data-driven decision systems Scalable processes for growth Let’s Work Together: If you’re looking for a trusted partner to streamline operations, solve complex challenges, and drive measurable growth, let’s connect.

I’m the ops partner who listens on Monday and ships improvements by Friday. Usually, one or two workshops uncover the real pain points; then I blend practical process tweaks with no-code and AI tools to remove friction and keep your team’s momentum. I’m EXPERT VETTED by Upwork (top 1 % on the platform) — pre-screened by Upwork Talent Managers and experts in their field. ––– HOW I CAN HELP 🛠️ PROCESS & TOOLS • Process mapping, optimization & automation - I can map workflows, write clear SOPs, streamline steps, and add smart automations so you can focus on productive work instead of constant firefighting. • Picking & setting up management tools - I can configure Notion, Airtable, ClickUp, Trello, Asana or Monday to fit how your team actually works so you can keep projects organized without wrestling with the software. ⚙️ AUTOMATION & AI • Tool integration & implementation - I can automate and connect your apps with n8n, Zapier, Make, or direct APIs so you can eliminate manual data entry and reclaim hours each week. • AI automation - I can design, prompt-engineer, and deploy custom LLM agents, from retrieval-augmented knowledge bases to function-calling bots and automated report generators, so you can get instant answers and content without extra headcount. 🧑‍🤝‍🧑 Team Enablement Team setup & training — I can set up collaboration tools and teach time‑management and best practices for remote and office work so you can minimise miscommunication and smooth hand‑offs. Coaching — I train you and your team to communicate better, strategize, create processes that you will actually use, and grow your business the way you want it to. ––– ABOUT ME I hold an M.Sc. in Mechanical Engineering, which gives me the analytical toolkit to untangle complex systems quickly. I first put it to work running operations for a direct-marketing company that cleared more than $10 M a year, and recently as a COO for a $30 M ecommerce brand, where we tightened fulfilment workflows, scaled the team, and protected margins. The thing that sets me apart: I listen to you and your needs. I try to understand your goals, vision, and pain points, then find the best management and operational solutions to get us where you want to go. I believe that feedback from that $30 M ecommerce client illustrates this: “Nemanja was instrumental in strengthening our internal operations and corporate structure. As acting COO, he brought clarity, discipline, and alignment across teams, helping us operate more efficiently and make smarter decisions. A truly reliable and strategic leader. Highly recommend!” - Fractional COO – Amazon FBA & eCommerce ★★★★★ (Jun 20 2024 – Apr 14 2025) I have worked as a product and project manager, fractional COO, and automation specialist in the following industries: • Marketing & Design • Health & Fitness • Real Estate • Blockchain • AI ––– Key competencies • Strategic planning • Process management & optimization • AI Automation • Business systems & framework design • Business analysis • Business automation • Remote teams management • Creating SOPs, reports & other business writing 🚀 Reach out and share your job post or your biggest ops bottleneck - I’ll get back with a brief Loom showing how I’d tackle it.

"Sheryl was our first and to this day best hire. She's not just employee #1, she's the most important employee in our company, as her skills have proven invaluable to the company through periods of both massive growth and contraction..." "...She celebrates people, maintains a cool and positive disposition no matter what is hitting the fan, and works harder than anyone else..." "...During a period of stratospheric growth, she held the company together. Cannot recommend her highly enough. Truly a star." You know that moment when you realize your business is running you instead of the other way around? Yeah, that's my cue. I fix that. I'm an AI-Native Fractional COO and Integrator. Most operators are learning AI. I'm built on it. My career started in 2007 in a Philippines call center, went remote in 2010, and stepped into leadership in 2018. Along the way, I scaled a single-provider telehealth practice from 2 to 130 employees in three months, built leadership teams and multiple departments from scratch, and oversaw seven-figure operations. I've designed customer journeys responsible for driving 90%+ CSAT and QA scores and hundreds of positive reviews. That kind of outcome only happens when the systems and the people are working together cleanly. For founders running on EOS, I show up as the Integrator. I run the L10s, build accountability with scorecards, and own the rocks. For founders who don't speak EOS, I'm the operator who owns the day-to-day so the founder can stop being the operating system and start running one. My work sits at three intersections: Operations & Systems Architecture — the SOPs, ClickUp builds, and operational infrastructure that let teams scale without breaking. AI Orchestration — using AI tooling (n8n, Lovable, Supabase, Claude) to multiply output and unlock efficiency, so growth doesn't automatically mean hiring more people. Startup Scaling & Venture Operations — being the first ops hire who builds the foundation, recruits and trains the team, and creates the playbooks that turn one launch into the next. Today, I run processrun, the operations engineer for small businesses in the AI era. I work with founder-led teams of 5–20. Whether you're a boutique law firm, independent healthcare practice, a thriving coaching or consulting business, or a creative and marketing agency, I can help. I help founders stuck in these familiar pains: "Everything lives in my head" "There's so much noise with AI, I don't know where to start" and "I'm ready to scale but my operations has many holes" I build the operating system the business is missing, deploy AI on the work that's draining the team, and help owners grow without adding more humans. Foundation first, automation second. Here's my thing. Growth doesn't have to mean burnout. You can scale smart, build systems that actually stick, and use AI to unlock efficiency and profit without defaulting to hiring more people every time you hit a bottleneck. I help you simplify complexity, stay lean, elevate your systems, and do it with clarity and confidence, so you can actually enjoy building your business and still make it to your kid's soccer game. If you're a founder or operator ready to move from firefighting to building something scalable, let's connect.