⭕ FASTER, SMARTER, MORE AFFORDABLE CUSTOMER SUPPORT AT SCALE.⭕ Are you looking for someone smart, quick self-learner, who can adapt to any environment, and is committed 150% to the mission and to the organization? Are you tired of the tedium of managing emails, organizing your schedules, and handling other administrative tasks? If so, allow me to assist you! Hi, I am Cris. With more than 5 years of experience in Virtual Assistance, Data Entry, and Customer Support, I have a proven ability to continually achieve and exceed assigned quotas/goals that will allow me to contribute toward your team's success. Being an experienced Virtual Assistant, I have fulfilled administrative roles such as: • Web research • Data entry jobs • CRM management • Customer service (phone, email, and chat) • Appointment and Calendar settings • Personal administrative tasks Qualifications / Skills : • Have 5 years of experience in Virtual Assistance, Data Entry, and Customer Support. • Strong communication, presentation, and interpersonal skills. • Displays professionalism, strong work ethic, flexibility, and ability to work in a fast-paced environment. • Team player, willing to support a long-term company goal. • Tenacious and focused with a customer service attitude. Please feel free to contact me as I am available for a live call or email as the need arises. You can expect a response within 1 hours or less. All My Best, Cris Angelyn

I am a competetive person that ensures all the tasks that I am assigned with is delivered with quality and is presented on time.

A graduate of the University of the West Indies with a bachelors degree in media and communication, my interpersonal, writing and analytical skills have been keenly developed to facilitate the transmission of my expertise for the benefit of your organization. Furthermore, the experience I garnered while being employed at Black River High School as an English teacher has provided me with the opportunity to improve my knowledge and competence in areas of leadership, accountability, delivery, organization and planning. My customer relation skills and the ability to work on my own initiative were indeed sharpened while employed to Heath Life transfers where i worked as a cold calling telemarketer. I have worked as a customer service representative at Fullgram Solutions for over 2 years in the capacity of a team lead. My primary role was to ensure that employees were professional and success driven as we sought prospects for enrollment into different online schools and colleges in America. I am currently employed to EPEE management (Telemarketing Company)in the capacity of a Team Lead. Additionally, I am experienced in the field of customer service, writing - whether short stories or poems,proof-reading and tutoring.

Experienced Customer Service Representative | Dedicated to Excellence Hello! I am a highly motivated Customer Service Representative with 2 years of experience delivering exceptional support in fast-paced environments. My expertise includes handling customer inquiries, resolving issues efficiently, and maintaining high levels of customer satisfaction. I am skilled in using Zendesk, salesforce etc… to manage customer interactions seamlessly. What I Offer: • Friendly and professional communication • Problem-solving skills to handle complex issues • Quick response time and attention to detail • Proficiency in Word, excel, outlook.. • Fluent in Spanish and English I am committed to building positive customer experiences and fostering loyalty. Whether it’s through phone, chat, or email, I ensure each interaction is approached with empathy and a solution-focused mindset. Let’s work together to enhance your brand’s reputation and customer satisfaction!

List of SKILLS/SERVICES Offered: • Email management • Order Product Fulfillment • Placing orders to the supplier • Internet/Product Research • Fast and Efficient Data Entry Expert • Customer Support Live Chat • Customer Support (Shipping Information, Refund, missing shipment and Cancel Orders Responses) Familiar with Zendesk. • Responding to disputes, claims and chargebacks. I am flexible to any task given. Have a strong ability to follow instructions and keen eye to details. Can manage to do the task accurately and fast.

Hello am Manuel, I’ve created and delivered effective media campaigns by telephone ensuring that targets are achieved as well as delivering excellent customer care. I've created prominent social media presence on Instagram, Facebook and on v blogs like top-buzz and YouTube to enhance traffic drive with impressive sales results. I’m quite Versatile with Cold calling, following up on leads on established database, dealing with incoming enquiries and actively developing new businesses. Applying self-initiative, I get along properly with dealing and delivering jobs under short time and as expected. My basis of customer satisfaction results is carefully established on understanding of futuristic outcome paralleled with present resources and demand. For me the more challenging the job is, the more interesting it is.

🌟 “Super helpful and efficient!” 🌟 “Quick and solved my problem politely, perfect 🥹” 🌟 “Laura’s customer service is outstanding!” I’m Laura—a Customer Support pro who doesn’t just solve tickets, I turn customers into loyal fans. With experience supporting e-commerce brands using Shopify, Zendesk, and Gorgias, I know how to protect your reputation while keeping your inbox clean and your customers happy. From refund dramas to delivery panic attacks, I handle it all with warmth, speed, and first-contact resolutions. My job? Make every customer feel heard, respected, and excited to shop with you again. 💎 Strengths & Skills 4.9+ ⭐ CSAT (with receipts) ✅ 95 %+ issues resolved on first contact ✨ Expert in Shopify + Gorgias + Zendesk 💬 Calm under pressure, kind under fire 📊 Inbox management, escalation handling, refund support, and FAQ updates 🤝 Always on-brand, always professional 💼 Tools I Use Daily Gorgias | Zendesk | Shopify | Freshdesk Meta Business Suite | Email | LiveChat | Social DMs 💬 What Clients & Their Customers Say “Very responsive and helpful support provided :)” “Quick response, very kind and helpful. Thanks so much ;)” “I can honestly say Laura’s customer service is outstanding.” 🚀 Let’s Work Together Need a dependable, experienced CX expert who’ll treat your customers like royalty and your brand like her own? I’m ready when you are. Let’s deliver legendary service. 💬✨

I bring a strong foundation in customer service, sales, and technical support, along with years of experience handling calls, emails, and live chat. My background includes managing collections and financial accounts, overseeing multi-channel support, and working in real estate as a booking specialist. I’m a fast learner, adaptable to new systems, and committed to delivering a professional, high-quality, and customer-focused experience with every interaction.

I bring two years of experience as a customer service representative within the Business Process Outsourcing (BPO) sector, specializing in handling customer interactions over the phone. During this time, I developed a strong skill set in managing inquiries, resolving issues, and providing high-quality service to customers. My previous work involved interacting with clients from the e-commerce industry, which has honed my ability to address a wide range of concerns related to online shopping and transactions. In addition to my phone-based customer service experience, I am adept at offering multiple communication options to enhance the customer experience. I can effectively manage and respond to customer queries through various channels, including email, text messaging, and live chat. This versatility allows me to cater to diverse customer preferences and ensure prompt and efficient support. Moreover, I have experience in lead generation on Instagram, where I was responsible for identifying potential leads and reaching out to them with information about our services. This involved crafting engaging messages, following up with prospects, and tracking the effectiveness of outreach efforts. My background in both customer service and lead generation equips me with a well-rounded skill set that can contribute to improving customer satisfaction and driving business growth.

With my vast experience in the field of customer service, I won't disappoint you hiring me. I have an admirable persuasive quality of communicating with customers and I am a positive, motivated and hardworking individual who enjoys learning everyday. If given the opportunity, I would enthusiastically tackle all tasks and ensure that I complete the work accurately and bring success to the company & project.