8+ years of experience helping founders, CEOs, startups, agencies, SaaS & BaaS companies, and eCommerce businesses stay organized, improve operations, and deliver exceptional customer experiences. Over the years, I have successfully completed 100+ projects on Upwork, LinkedIn, and Indeed and helped businesses streamline workflows, manage teams, improve communication, and support day-to-day operations. What I handle so you don't have to: ✔ Executive & Administrative Support · Calendar and inbox management · Scheduling and travel coordination · Project coordination and task management · SOP documentation and process improvement · CRM setup, management and updates · Data entry, web research and reporting · Stakeholder communication and follow-ups · Workflow optimization and automation · Meeting preparation, minutes and action tracking · Vendor and contractor coordination · Confidential day-to-day business support — handled with discretion, precision, and a proactive mindset so nothing falls through the cracks. ✔ Sales & Marketing Support · Social media strategy, content planning, and scheduling · Community management and audience engagement · Digital marketing campaign coordination · Cold email outreach and follow-up sequences · Live chat, phone, and email sales support · Lead generation and lead qualification · CRM pipeline management and tracking · Performance reporting and analytics · SEO-informed content strategy support · Brand visibility growth across platforms — turning your audience into a pipeline and your pipeline into paying clients. ✔ Customer Service & Client Relations · Multichannel support via email, phone, live chat, and social media · Customer onboarding and offboarding · Ticket management and issue resolution · Conflict de-escalation and satisfaction recovery · Customer retention strategies and follow-ups · FAQ and knowledge base documentation · Client relationship management and reporting · Proactive communication to reduce churn — because every interaction is a chance to build loyalty, and I make sure your clients feel heard, valued, and taken care of. ✔ Creative & Brand · Graphic design for social media, ads, and marketing materials · Social media content creation and visual storytelling · Short-form and long-form video editing · Branded presentations and pitch decks · Infographics and data visualization · Copywriting for web, email, and social platforms · Brand storytelling and identity consistency · Promotional materials, flyers, and digital ads · Thumbnails, banners, and cover designs · Audio editing and podcast production support — so your brand stays polished, visible, and consistent even when you're deep in the work of building. Tools I work in daily: · Google Workspace · Microsoft Office · Asana · ClickUp · Trello · Notion · HubSpot · GHL · Freshdesk · Zendesk · Slack · Premium AI Tools · Zoom · Canva · Adobe Photoshop · Illustrator · Premiere Pro · After Effects · DaVinci Resolve · Audition Industries I've Supported: SaaS · BaaS · Digital Agencies · eCommerce · Startups · Coaches & Consultants · Small, medium & Large-scale Businesses I'm available for long-term retainers, short-term projects, and hourly engagements. If you're looking for a dependable professional who can manage operations, support customers, and keep your business running smoothly, let's discuss how I can help. Send me a message. I respond within minutes, not hours.

𝗔𝗶𝗺𝗶𝗻𝗴 𝘁𝗼 𝗵𝗲𝗹𝗽 𝗨𝗽𝘄𝗼𝗿𝗸 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 𝗮𝗰𝗵𝗶𝗲𝘃𝗲 𝘁𝗵𝗲𝗶𝗿 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗴𝗼𝗮𝗹𝘀 𝗮𝗻𝗱 𝘁𝗼 𝗲𝘅𝗽𝗮𝗻𝗱 𝘁𝗵𝗲𝗶𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘁𝗵𝗿𝗼𝘂𝗴𝗵: 1. 𝗘𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲 𝗿𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝘀𝗲𝗹𝗲𝗰𝘁𝗶𝗼𝗻 of their key resources - their human resources. 2. Creating the 𝗿𝗶𝗴𝗵𝘁 𝗶𝗻𝘀𝘁𝗿𝘂𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗱𝗲𝘀𝗶𝗴𝗻 for their human resources to properly absorb the knowledge needed. 3.𝗜𝗱𝗲𝗻𝘁𝗶𝗳𝘆𝗶𝗻𝗴 𝘁𝗵𝗲 𝘀𝗸𝗶𝗹𝗹𝘀 𝗴𝗮𝗽 between current human resources over what are the future skills needed for their role. 𝚆𝚎 𝚑𝚒𝚛𝚎 𝚏𝚘𝚛 𝚊𝚝𝚝𝚒𝚝𝚞𝚍𝚎, 𝚠𝚎 𝚝𝚛𝚊𝚒𝚗 𝚏𝚘𝚛 𝚜𝚔𝚒𝚕𝚕𝚜. 𝗣𝗼𝘀𝗶𝘁𝗶𝗼𝗻𝘀 𝗛𝗶𝗿𝗲𝗱 𝗶𝗻 𝘁𝗵𝗲 𝗽𝗮𝘀𝘁: ✅ Behavioral Neurologists ✅ Caregivers ✅ Neurology Nurse Practitioners ✅ Psychiatrist ✅ Psychiatric Mental Health Nurse ✅ Physician ✅ Psychotherapist ✅ Psychometrist ✅ Medical Biller ✅ Health Outreach Associate ✅ Care Navigator ✅ Production Operators ✅ Field Service Technicians ✅ Messenger Drivers ✅ Merchandisers ✅ Promodisers ✅ Sales Associates ✅ Service Crews ✅ Customer Service Representatives ✅ Recruiters ✅ Payroll Associates ✅ Accounting Staff ✅ Billing Staff ✅ IT Staff ✅ Account Supervisors ✅ Area Coordinators ✅ Draft Beer Technicians 𝗛𝗥 𝗔𝗿𝗲𝗮𝘀 𝗼𝗳 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: 🌟 Full Cycle Recruitment 🌟 Learning & Development 🌟 Instructional Design 🌟 Compensation & Benefits 🌟 Business Development 🌟 Employee Relations 🌟 Regional HR Business Partnering 🌟 Performance Management 🌟 HR Data Analytics 🌟 Project Management 🌟 Culture Building 🌟 Diversity, Equity & Inclusion Advocate 🌟 Multicultural HR Administration 𝗢𝘁𝗵𝗲𝗿 𝗞𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲, 𝗦𝗸𝗶𝗹𝗹𝘀 𝗮𝗻𝗱 𝗧𝗼𝗼𝗹𝘀: 💡AirTable 💡Articulate360 💡Breezy HR 💡Bookstack 💡Calendly 💡Canva Graphics Design 💡CapCut 💡Certn 💡ChatGPT 💡Checkr 💡ClearChecks 💡ClickUp 💡Content Creation 💡Data Entry 💡DocuPost 💡DropBox Sign 💡Facebook Ads 💡Grammarly 💡Google Admin Console 💡Google Suite 💡Google Classroom 💡Healthie 💡iPostalmail1 💡Indeed 💡JotForm 💡Justworks 💡LinkedIn 💡MailChimp Email Campaigns 💡Microsoft Office 💡Mineral 💡Monday.com 💡Notion 💡Oracle Human Capital Management 💡Oracle Learn 💡Operations Management 💡PowerPoint Presentation 💡Project Management 💡QuickBooks 💡RingCentral 💡Slack 💡Spotnana 💡Stripe 💡TalentLMS 💡TikTok Marketing 💡Travel Management 💡Trello 💡Vanta 💡VSee 💡Zoom

🚀 Transforming Business with Salesforce Solutions 🚀 Agent Force Expert with extensive experience in deploying and optimizing Salesforce solutions for the Life Sciences, MedTech, and Health Cloud industries. With over 20 years of experience in software development, I specialize in designing and implementing Salesforce-based systems that drive automation, improve workflows, and enhance patient and customer engagement. My Expertise: ✅ Life Science Cloud: Custom Salesforce solutions for clinical trials, regulatory compliance, and sales processes. ✅ MedTech: Seamless Salesforce integrations for product lifecycle management and regulatory reporting. ✅ Health Cloud: Building personalized, patient-focused solutions using Salesforce Health Cloud for better care coordination. What I Can Do for You: ✅ Salesforce Customization: Tailor Salesforce solutions to fit your specific needs. ✅ Workflow Automation: Automate business processes for more efficiency. ✅ CRM Integration: Integrate Salesforce with your other tools for a unified view. ✅ Regulatory Compliance: Ensure your Salesforce setup meets industry standards like HIPAA and FDA. ✅ Reporting: Create custom reports and dashboards for better decision-making. Why Me? ✅ Deep experience in Salesforce Life Science Cloud, MedTech, and Health Cloud. ✅ Expertise in Salesforce Lightning, automation, and compliance. ✅ Focused on making your business processes more efficient and compliant. Let’s work together to build Salesforce solutions that improve your operations, enhance patient care, and keep you compliant!

Your AWS infrastructure should deploy in minutes, survive traffic spikes, and never wake you at 3 AM. I build and fix the systems that make that true. I'm a senior DevOps engineer (AWS Certified Solutions Architect + RHCSA, Top Rated with a 100% Job Success Score) who designs, automates, and hardens production cloud infrastructure for SaaS teams and startups. I take messy or fragile setups and turn them into infrastructure your team can deploy confidently and your finance team can budget. 🚀 What I do best: ▸ AWS infrastructure & serverless architecture: VPC, EKS/ECS, Lambda, API Gateway, RDS/Aurora, fully codified in Terraform or CloudFormation so everything is reproducible and rollback-safe. (Recently architected a 5-service serverless platform on AWS with zero-downtime deploys and full IaC.) ▸ Kubernetes that doesn't fight you: EKS design, autoscaling, zero-downtime rollouts, and the observability to catch problems before users do. ▸ CI/CD that ships in minutes: GitHub Actions / GitLab / Jenkins pipelines with testing, scanning, and automatic rollback. ▸ AWS cost optimization (FinOps): I find the waste in your bill and cut it without touching reliability. ▸ DevSecOps & hardening: IAM least-privilege, secrets management, VAPT remediation, infrastructure that passes a security review. 🤝 How I work: like a senior engineer on your team, not a ticket-taker. I tell you what's actually wrong, what it'll cost, and what I'd do if it were my money, then I document it so your team is never left in the dark. If your infrastructure is slowing you down, send me your current setup or the problem you're hitting and I'll tell you what's wrong before you charge anything.

I help organizations implement, migrate, and optimize LMS platforms like Docebo, Cornerstone, Absorb, and Moodle. With 10+ years of experience managing enterprise LMS environments globally, I specialize in delivering scalable, efficient learning systems that improve engagement, reduce manual effort, and align with business goals. I can help you with: ✔ LMS implementation and configuration ✔ LMS migration (users, courses, learning paths, certifications) ✔ LMS optimization and workflow automation ✔ LMS integrations with HRMS, ATS, and SSO ✔ Reporting dashboards and analytics If you're looking for someone who understands both the technical and business side of LMS systems, I can help you build a solution that works at scale.

🎓 𝗖𝗼𝘂𝗿𝘀𝗲 𝗩𝗶𝗱𝗲𝗼 𝗘𝗱𝗶𝘁𝗼𝗿 | 𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗩𝗶𝗱𝗲𝗼 𝗘𝗱𝗶𝘁𝗼𝗿 | 𝟮𝟯𝟬+ 𝗖𝗼𝘂𝗿𝘀𝗲 & 𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗩𝗶𝗱𝗲𝗼𝘀 Hi there! 👋 Are you looking for a course video editor or educational video editor who can turn raw videos, lectures, slides, and recordings into clear, engaging videos that learners actually finish? With 6+ years of experience, a 100% Job Success Score, and 230+ completed projects, I help course creators, edtech companies, educators, coaches, and YouTube channels produce course and educational videos built to boost completion, retention, and enrollments. That includes hundreds of interactive quiz videos for Stride K12. Here are the two things I do best: 🎓 𝟭. 𝗖𝗼𝘂𝗿𝘀𝗲 𝗖𝗿𝗲𝗮𝘁𝗶𝗼𝗻 & 𝗖𝗼𝘂𝗿𝘀𝗲 𝗩𝗶𝗱𝗲𝗼 𝗘𝗱𝗶𝘁𝗶𝗻𝗴 I take your raw content and turn it into polished course videos and course content that students complete and remember. Course content I create and edit: ✓️ Full online courses, modules, lessons, and lectures ✓️ Course intros, promos, and syllabus walkthrough videos ✓️ Workbook and slide-based lessons turned into engaging video ✓️ Interactive quiz and assessment videos Course niches I work in: ✓️ K-12 course creation (Science, ELA, Math, trusted by Stride K12) ✓️ Kids and early-learning educational courses ✓️ Health, wellness, and medical course creation ✓️ Finance, business, and entrepreneurship courses ✓️ Coaching, professional development, and certification programs ✓️ Corporate and compliance training courses Platforms I deliver for: ✓️ Teachable, Thinkific, Kajabi, Udemy, Skool, Podia, LearnWorlds ✓️ Moodle and custom LMS, plus web and mobile delivery 🎥 𝟮. 𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗩𝗶𝗱𝗲𝗼 𝗘𝗱𝗶𝘁𝗶𝗻𝗴 I edit educational videos that make complex topics simple and keep viewers watching to the end. Educational videos I edit: ✓️ Explainer videos and tutorial videos ✓️ Microlearning and short lesson videos ✓️ Lecture and talking-head videos ✓️ Whiteboard and 2D animated educational videos ✓️ Screen-recording tutorials and software walkthroughs ✓️ Educational YouTube (long-form, talking head, retention-focused) ✓️ Corporate training, onboarding, and SaaS tutorials Built for learning: ✓️ Retention pacing and hooks that hold attention ✓️ Motion graphics, B-roll, and on-screen text that clarify hard ideas ✓️ Crisp audio, clean color, and accurate captions for accessibility 🎯 𝗠𝘆 𝗔𝗽𝗽𝗿𝗼𝗮𝗰𝗵 Many editors just cut clips together. I edit for learning: structured lessons, retention pacing, and visuals that make concepts click, the same approach that lifts course completion and YouTube watch time. 🤖 𝗔𝗜-𝗔𝘀𝘀𝗶𝘀𝘁𝗲𝗱 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀 I use tools like Descript, HeyGen, and ElevenLabs to speed up transcripts, captions, and rough cuts, so more time goes into pacing, clarity, and engagement. AI supports quality, it never replaces it. 🛠️ 𝗧𝗼𝗼𝗹𝘀 𝗜 𝗨𝘀𝗲 Adobe Premiere Pro, Adobe After Effects, DaVinci Resolve, Descript, Canva, plus LMS knowledge across Thinkific, Teachable, Kajabi, and Udemy. · 𝗖𝗟𝗜𝗘𝗡𝗧 𝗙𝗘𝗘𝗗𝗕𝗔𝗖𝗞 "Hameed is amazing. His ability to provide fast outputs of quality is amazing. We would definitely hire him again. Awesome, awesome work!!" "Great work and turnaround. Responsive and high quality. Look forward to hiring him again." 📞 Let's start with a quick message about your course, channel, or training project, and I'll show you exactly how I'd edit it to perform. Happy to help! →

I manage and administer learning management systems for organizations that need a platform expert who can take ownership from day one. With 15+ years in L&D and hands-on admin experience across Docebo, D2L, Canvas, Blackboard, Cornerstone, and Absorb, I handle configuration, user management, content governance, reporting, compliance tracking, and system migrations. I also design and build SCORM-compliant eLearning using Articulate and Captivate when needed. My work in the accounting and financial technology industry includes serving as the primary NASBA compliance owner for CPE-accredited programs, making me a strong fit for regulated environments that need audit-ready documentation and accreditation standards maintained. Clear communication, fast ramp-up, and zero hand-holding required. Available for project-based work, ongoing retainers, and full platform migrations.

- Certified in APIs of Fedex, UPS (SurePost, Quantum View), Purolator, USPS carriers - GWO (Global Wind Organisation) Integration - MercuryGate TMS Integration - Webhook setup - Dxf Automation - Custom integration with LMS's like Canvas, Litmos, Absorb, Coassemble. - Fulfillment and Shipping integration of Shopify and WMSs - Detrack Integration - SendInBlue Email setup - Full stack custom web-apps - API integration (REST/SOAP/oAuth2.0) - Zebra/Dymo printing - Data migration between systems. (CRMs, EDI)

🥇Top 3% of Upwork talent: 8 years solo, zero outsourcing ⭐800+ 5-star reviews here & on Malt 🎢indies on up to Adobe, Apple, Amazon, Facebook, Microsoft You're here for authentic, consistent, and captivating HUMAN content. I faithfully convey cultural nuances and nimbly, NATURALLY tailor your message for your audience (IDIOMS, MEANING, and IDEAS—ZERO awkward, word-for-word machine drivel). Count on fast, friendly help from this veteran independent freelancer. A lifelong bilingual with an MA in linguistics, I'm also keenly familiar with various French cultural intricacies having studied, worked, traveled, married, and raised a child in France, Gabon (Africa), and Canada. You'll find vast experience here with Canadian French, European French, U.S. English and content that I've painstakingly researched and written over the years: marketing, financial, technical, training, legal, environmental, health, medical, sports, gambling, and more. Read my reviews, and send me a direct message for a FREE consultation—en français, ou bien in English!💥 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜 𝗼𝗳𝗳𝗲𝗿: ✍️authentic copywriting and organic SEO blog articles that your audience AND search engines love (search intent, keyword research, natural on-page SEO with optimized meta/header/alt tags and the right mix of internal/external links to boost organic traffic) 📊optimization within Google Natural Language API and other tools 💬strategic B2B/B2C content, sales funnels, email/social media campaigns 🎨expert layout and formatting (PDF, Word, Excel, PowerPoint/Slides presentations, InDesign, Google Docs, Wix, WordPress, Hubspot, Canva, Figma) 🔣CAT collaboration (MemoQ, Lokalise, Memsource, Weglot, SmartCat, etc.—your glossary or mine) ⚖️consistent, compliant contracts, terms and conditions, privacy policies, paralegal drafting 📦consistent, compliant packaging 💻SaaS, apps and data (po, json, HTML, and other formats; code meticulously preserved) 🎮natural video game localization, quality assurance 🎥FLAWLESS subtitles, compliant captions—MANUALLY written, formatted, synced line by line: clean, precise format of your choice (VAST experience with movies, documentaries, webinars, educational videos, marketing, YouTube, Vimeo, more) 🎙️impeccably written and formatted transcriptions with timestamps for focus groups, surveys, market studies 🎤live interpreting and consultation via Zoom, Teams, other platforms 💯language learning: curriculum design, educational content, assessment, phonetic/linguistic analysis 🤫total confidentiality, NDA, certification on request 🚀deadlines NEVER missed, NEVER pressed for payment (let's ensure perfect results first!) ❣corrections/suggestions to source text in tracking mode/comments as I work 🚫ZERO machine slop 𝗠𝘆 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: ✔️translation, focus group, market research for Foot Locker, Nike, Rolex, Facebook, Nestlé, Canadian Tire, Mayo Clinic ✔️translation, subtitles, transcription of marketing material for Amazon, Boucheron, Lillet, Vogue, Ivanti, Intel, Oculus Rift ✔bilingual educational content for Wayside Publishing, Duolingo, Wlingua; marketing/website content for LMS Absorb ✔major development/gender and reproductive rights/NGO projects across the African continent ✔film and documentary subtitles (pour les Québecois, c'est tiguidou, là) ✔complex technical and medical manuals and more: Worldcoin, crypto, Lyft, Pedego... ET ENFIN, pour mes futurs clients francophones, c'est OUIII ! Nous pouvons également communiquer en français à tout moment — c'est comme vous voulez ! Ancien bourlingueur ayant séjourné en France, au Gabon, et au Canada, journaliste de sept ans devenu linguiste et professeur de langues à la fac depuis 20 ans, je vous propose du contenu naturel à valeur ajoutée — adapté à chaque public — pour des tarifs très raisonnables établis sur nombre de mots ou minutes vidéo. Merci de tenir compte de notre décalage horaire, et à très vite ! 𝗧𝗲𝘀𝘁𝗶𝗺𝗼𝗻𝗶𝗮𝗹𝘀: "Brad's versatility as a translator is one-of-a-kind. From the technical language in our film to creative wordplay, he found a way to purvey everything into French even when it didn't have exact cultural equivalents abroad. There was one pun in particular for which we'd spent weeks trying to find a translation. Brad quickly came up with a brilliant solution." —Michael McDonald, Broccoli Film Initiative "Brad delivered high-quality, consistent, and client-ready translations for everything from PowerPoint decks to simulation exercise materials to trainee communications... He often provided added value with suggestions for clarity... Given the highly technical content and high standards for training organizers (WHO, US CDC, GAVI, UNICEF) and the very quick turnarounds on materials, we truly couldn't have gotten it all done without Brad’s expertise and support." —GAVI, The Vaccine Alliance "Juste parfait, que ce soit en délai ou en qualité." —Samy Daigurande, TEEPTRAK "Brad is the best out there." —Ben Dobson

I help organizations build, migrate, manage, and improve learning platforms that are easy to use, scalable, and learner-friendly. With hands-on experience in LMS administration, LMS migration, eLearning development, instructional design, learner support, and reporting, I can support your learning ecosystem from strategy to execution. I have managed and supported multiple LMS platforms, including Docebo, TalentLMS, Absorb, Moodle, Thinkific, LearnWorlds, LearnUpon, Intellek, and Blackboard. I specialize in making LMS operations smoother, faster, and more organized for learners, instructors, administrators, and stakeholders. What I Can Help You With LMS Administration User management, course setup, enrollments, reporting, certificates, groups, automations, and day-to-day platform support LMS Migration Platform-to-platform migration, bulk course transfer, content testing, QA, data cleanup, and learner experience validation eLearning Development Interactive courses using Articulate Storyline, Rise, iSpring, and AI-supported scenarios, quizzes, and feedback activities Instructional Design Learning objectives, course outlines, storyboards, scenario-based learning, assessments, microlearning, and learner-focused content design Reporting & Analytics LMS reports, dashboards, learner progress tracking, Excel-based analysis, Power BI dashboards, and actionable insights Technical LMS Support REST API support, HTML/CSS customization, automation workflows, troubleshooting, and system-level improvements Why Work With Me I bring a rare mix of LMS technical skills, instructional design thinking, and practical eLearning development experience. This means I do not just upload content into a system — I help make the learning experience work properly from start to finish. I can help you: Set up or clean up your LMS Migrate courses and users safely Build professional eLearning modules Improve learner experience Create clear reports and dashboards Support learners, instructors, and admins Turn raw content into structured, engaging learning Whether you need a one-time LMS migration, ongoing LMS administration, or support developing eLearning courses, I can help you create a learning system that is organized, professional, and easy to manage.