Founded in 2011, FMP Consulting specializes in Business Process Outsourcing (BPO) and Fractional COO/CFO services for small to mid-sized businesses across the U.S. Our partnerships with a diverse range of companies, from startups to those with over 500 employees, simplify critical business functions and deliver decades of expertise at a fractional cost. We provide the essential resources you need - today- to drive growth and scale your business into tomorrow. About Frank Petro With over two decades of hands-on experience in operations, finance, and strategic management, Frank has supported 30+ small and mid-sized companies across the U.S. His expertise spans a broad spectrum of industries, where he has guided organizations through transitions, enabled scalable growth, and driven process improvements. Renowned for practical leadership and a steadfast focus on results, Frank empowers clients to unlock new growth opportunities, optimize business operations, and integrate the financial tools needed for sound, data-driven decision making. BA: Business Administration- Rutgers University Lean Six Sigma Certification- Massachusetts Institute of Technology QuickBooks ProAdvisor Gusto Pro

Fractional COO and Strategy & Operations consultant with 10+ years at EY and Deloitte, delivering transformation programmes for Fortune 1000 clients — Ferrari, Sky, Pirelli, Enel, Stellantis, MSC Cruises — and now applying that same rigour to SMBs and scaling businesses. My work spans the full arc from strategy to execution: operating model design, CRM and RevOps, programme and project management, AI-enabled workflows, and business process automation. I don't hand off a deck and disappear — I build the systems, run the rollout, and make sure things actually work. What makes my profile unusual is the combination. I've led a €4B revenue pipeline at Deloitte Europe, managed 30+ vendor ecosystems at Enel, driven a global Salesforce rollout across 6 countries per month at Pirelli, and operationalised a machine-learning Next Best Action engine for Ferrari's dealer network — before LLMs made AI mainstream. On the SMB side, I've built full operating backbones from scratch: CRM, order management, inventory, invoicing, automation, and reporting, all integrated and running. Core areas I work across: - Fractional COO / Head of Operations — operating model design, KPI systems, founder dependency reduction, process clarity, and scalable execution infrastructure - CRM & RevOps — Salesforce, HubSpot, Airtable, pipeline architecture, lifecycle governance, adoption, and reporting - Project & Programme Management — cross-functional delivery, stakeholder governance, transformation roadmaps, and structured execution under complexity - AI Automation & Workflow Systems — agentic workflows, voice AI, Make, n8n, Zapier, AI-integrated operations, and no-code/low-code systems - Strategy & Business Planning — P&L modelling, business cases, market analysis, operating leverage, and value creation roadmaps If you need someone who can think strategically and build operationally — without switching between two separate people — that's exactly where I work.

Growing companies rarely fail because they can’t sell. They struggle because operations never evolve as fast as revenue. Owners become the approval process. Projects become inconsistent. Margins begin to shrink. The business becomes increasingly dependent on tribal knowledge. That’s where I come in. I’m the founder of Framework Ops, a fractional COO practice focused on helping construction and home-service companies build the operational systems required to scale without increasing chaos. I work with companies doing roughly $2M–20M in annual revenue that need executive-level operational leadership without hiring a full-time COO. ⸻ What I Build Rather than delivering recommendations that sit in a binder, I build operating systems your company actually uses. Typical engagements include: • Executive KPI dashboards • Leadership scorecards • SOP development • Accountability systems • Meeting cadence • Organizational design • AI implementation • HubSpot optimization • JobNimbus implementation • Workflow automation • Reporting systems • Process documentation • Department playbooks • Capacity planning • Production systems • Sales-to-Operations handoffs • Operational audits ⸻ Industries I primarily work with: • Roofing • Exterior Contractors • General Contractors • Remodelers • Commercial Contractors • Specialty Trades • Home Service Companies ⸻ Technology I’m comfortable implementing and integrating modern operational technology including: HubSpot JobNimbus Buildertrend Procore Roofr Hover Google Workspace Slack ClickUp Make Zapier Supabase OpenAI Claude Custom AI agents Reporting dashboards ⸻ Typical Outcomes Clients generally hire me when they need to: ✔ Reduce owner dependence ✔ Improve accountability ✔ Build management systems ✔ Standardize operations ✔ Increase visibility into KPIs ✔ Implement practical AI ✔ Improve onboarding ✔ Build SOP libraries ✔ Increase operational capacity ✔ Prepare for scaling ⸻ How I Work Every engagement follows a structured process. 1. Diagnose Operational assessment, leadership interviews, bottleneck analysis, financial review. 2. Design Build the operating system, reporting cadence, organizational structure, dashboards and implementation roadmap. 3. Deploy Work alongside leadership to implement systems, document processes and train managers. 4. Sustain Continue as your fractional COO to ensure systems remain effective as the business grows. ⸻ Why Clients Hire Me I don’t sell generic business consulting. I install operational infrastructure that leadership teams actually use. If your company has reached the point where growth is creating complexity faster than your systems can absorb it, that’s typically where I provide the most value. ⸻ Next Steps If you’re looking for an experienced operator who can combine systems thinking, AI implementation, reporting, and practical execution, I’d be glad to discuss your business.

"With a comprehensive background in mergers and acquisitions (M&A), Natalie Roberts brings years of integration experience to drive a successful integration of all workstreams." I am a seasoned professional dedicated to driving strategic growth and operational excellence across diverse industries. As a Fractional CEO and COO, I bring strategic leadership and hands-on operational expertise to businesses at critical growth stages, offering tailored solutions that align with their vision and objectives. I provide one-to-one executive and business coaching, including writing business plans that include an exit. I review and assess ones that were done but need to be refreshed (yearly is the norm). I audit integrations to ensure they are on track to the success KPI's. I am strong people coach and motivator. I currently mentor at an accelerator, so I see what brings value to run a small business and grow it to be ready for a significant exit. I have run global integrations with multiple work streams - Agile. I manage stakeholders very well and ensure the messages are received on all fronts. My work is a passion as I love to help others succeed!

Most founders don't have an operations problem. They have a structural problem, and no one has built the infrastructure to fix it yet. I work with founder-led businesses scaling past $500K who are hitting the ceiling that comes before every growth stage. The business depends too heavily on the founder; execution is inconsistent, and there is no real visibility into what is working. My role is not to manage your tasks. It is to design the operating system your business runs on, so you can step back from daily operations and lead at the level your business actually needs. 📈 What this looks like in practice: ✅ Helped a marketing and media agency 3X their client base from 600 to 2000+ in 6 months without operations breaking. Redesigned onboarding, accountability systems, and delivery workflows, resulting in 95% onboarding accuracy and 30% reduction in manual work. ✅ Built a multi-clinic KPI reporting system across 4 locations covering 60+ metrics, saving 10 to 15 hours of manual reporting per week. 🔧 What I will built for you: ⚙️ Operating systems and execution rhythms your team can follow without you ⚙️ SOPs and workflows with clear ownership frameworks ⚙️ CRM/PM architecture and pipeline visibility across Monday, ClickUp, HubSpot, and Airtable ⚙️ KPI dashboards and leadership reporting that surface the right decisions ⚙️ Process automation that removes repetitive work from your team's plate ⚙️ Fractional COO support on retainer for founders who want an ongoing ops partner 🎯 Background: ✔️ 9+ years in operations | 🌍 15+ clients worldwide | 🔝 Top 3% Upwork Talent (Top Rated Plus) | 💯 100% Job Success I typically start with an Ops Diagnostic, a focused audit of where your business is losing capacity, time, and revenue, and build from there. If your business is growing but execution feels like it is holding you back, send a message and let's talk. 🚀 Saad

I build Lean Business Operating Systems (LBOS) that let founders step out of day-to-day operations — without the business slowing down. I work with digital agencies, online coaches, and service-based founders who've outgrown founder-led operations. In 24 years running operations — from a $50M+ APAC energy portfolio to scaling a home services platform to 9,000+ customers — I've learned the same lesson everywhere: growth stalls when goals, KPIs, workflows, and accountability live in different places. LBOS puts them in one system. What I Build A custom operating system for your business: SOPs, automation, and accountability structures, wired together using tools you likely already have — Notion, ClickUp, Asana, GoHighLevel, Power BI. I don't believe in reinventing the wheel. I connect the right tools the right way. Track Record Built LBOS playbooks for 12+ startups, improving scalability, efficiency, and revenue predictability As Fractional COO for The Retail Strategists, increased delivery speed 40% through automation and SOP alignment As Consultant for Winkdezign, restructured project delivery and client systems, cutting lead time 25% and opening the business to international markets As Founder & CEO of Agniko Home Services, scaled a 4-city home services platform to 9,000+ customers and 300% revenue growth — StartupTN TANSEED 5.0 and Emerging Startup of the Year (Times Group) Managed $50M+ in assets and 100+ multicultural staff across APAC at Modex Energy Singapore Tools I Connect Notion (Advanced) | Asana (Ambassador) | ClickUp | Monday com | GoHighLevel | Power BI | Salesforce | Google Workspace | Zapier | Looker Studio | Miro | Lucidchart | Visio | ChatGPT | Claude | Perplexity Industries Digital marketing agencies | Online coaching & consulting | eCommerce | SaaS | Home services | Retail | Energy | Manufacturing Why Clients Work With Me I don't just optimize operations — I engineer the system that runs them. Your LBOS becomes your company's operational backbone: lean, data-driven, and built to scale without you carrying it day to day.

Many business owners and founders are excellent at what they do but too often are drowning in everything else. Operations that made sense at $1M start breaking at $3M. A team that worked great with 5 people struggles at 15. And when it's time to grow, raise money, or sell those cracks become very expensive. I help owners fix that before it costs them. I bring an unusual combination to the table: I've run businesses from the inside as an owner and executive, including serving as VP and General Manager with full P&L responsibility and 9 direct reports in a middle market, family owned company. I currently work as an M&A advisor on transactions up to $25M. That means I see your business the way a buyer, investor, or growth partner would, not just the way an operator does. That perspective changes everything about where we focus and what we prioritize. What I do: Identify what's actually breaking — not just the symptoms, but the structural issues underneath them Build clean, scalable systems your team can follow without you babysitting every process Improve margins through smarter cost control, workflow redesign, and accountability structures Prepare businesses for growth events: a capital raise, a partnership, an acquisition, or a sale Step in as a Fractional COO when you need an experienced operator in your corner without the full-time overhead Coach individuals and leadership teams on performance, communication, and career trajectory Who I work best with: Owners of small and lower middle market businesses — typically $1M to $25M — who are stretched thin, hitting a growth ceiling, or getting ready for a major transition. If you're preparing to sell, bring on a partner, or simply build something that doesn't fall apart when you step away, that's exactly where I operate. You will find me direct, calm, and results focused. I don't disappear after the kickoff call but I stay involved until the work is actually done. If any of that sounds like what you need, let's talk.

🚩 Most businesses don’t have a lead problem rather they have a systems problem. 🚀 I Help Founders Turn Chaotic Operations, Disconnected Tools, And Inconsistent Revenue Into Structured, Scalable Business Systems. 📌 I help founders turn messy operations, disconnected tools, and inconsistent revenue into structured business systems. ⭐️ Over the past 15+ years, I’ve built revenue, automation, CRM, and operational infrastructures for coaching companies, marketing agencies, and multi-million dollar eCommerce brands, managing teams of 200+ people globally. 👇 Recent implementations include: • A GoHighLevel marketing & sales system generating $250K in the first 30 days • Operational systems for 7–8 figure eCommerce brands • Automation architecture connecting CRM, support, marketing, and operations 🚩 The Reality Most Businesses Face • Most companies don’t fail because of marketing. • They fail because systems are missing. • Leads are generated but not followed up. • Teams work hard but lack structure. • Tools exist but nothing is connected. • Founders become the bottleneck. ⭐️ That’s what I solve. I design and implement complete marketing, sales, and operational systems that allow businesses to scale without chaos. ⭐️ The Systems I Build I help businesses implement: • Lead Generation Funnels • CRM Pipeline Infrastructure (GoHighLevel) • Email & SMS Automation Systems • Sales Operations Frameworks • SOP Libraries & Operational Workflows • Project Management Systems (ClickUp / Asana) • Automation Architecture (Zapier / n8n) • Customer Support Systems (Gorgias) • KPI Dashboards & Reporting • Hiring, Onboarding & Team Accountability Systems These systems connect Marketing → Sales → Operations → Execution into one scalable framework. ⭐️ Signature Services 1. Operations & Business Systems Architecture Designing operational infrastructure that removes founder bottlenecks. Includes: • Operations Audit • SOP Libraries • Workflow Architecture • KPI Dashboards • Execution Systems Outcome: Structured operations and accountable teams. 2. GoHighLevel Revenue System Implementation Complete setup of a marketing and sales engine inside GoHighLevel. Includes: • Funnel Architecture • CRM Pipelines • Email & SMS Automation • Client Onboarding Systems • Membership & Course Infrastructure Outcome: Automated lead → sales → onboarding systems. 3. eCommerce Operations & Automation Systems Infrastructure for multi-million dollar Shopify brands. Includes: • Operations Audit • Supply Chain & Vendor Systems • Customer Support Infrastructure • Fulfillment Workflow Optimization • Automation Between Marketing & Operations Outcome: Efficient eCommerce operations that scale. ⭐️ Engagement Model Most clients start with: • Operations Audit & System Design (2–4 weeks) • Implementation & Automation Buildout (4–12 weeks) • Ongoing Fractional COO / Operations Leadership This helps businesses transition from founder-dependent execution to structured growth. ⭐️ If We Work Together You should expect: • Clear Systems And Documentation • Strong Accountability Structures • Scalable Operational Infrastructure • A Business That Runs Without Constant Founder Intervention If you’d like, share a brief overview of your business and current challenges. 👇 Message me and I’ll share my full portfolio and implementation case studies. Engr. Abdul | Your Director Operations / COO / Operations Architect

I help businesses and nonprofits streamline operations, improve revenue processes, implement practical systems, and create the structure needed to scale effectively. Whether you're managing growth, implementing a CRM, improving team accountability, or leading a critical initiative, I provide hands-on support that turns strategy into measurable results. My approach is both strategic and execution-focused. I don't simply deliver recommendations and walk away. I work alongside leadership teams to identify operational gaps, optimize workflows, improve reporting, strengthen revenue operations, and build sustainable processes that support long-term success. Organizations hire me to: • Improve operational efficiency and organizational accountability • Design, document, and optimize business processes and SOPs • Implement and optimize CRM platforms and business systems • Strengthen sales, fundraising, and revenue operations • Lead strategic projects and cross-functional initiatives • Develop reporting, dashboards, and performance metrics • Improve communication, visibility, and execution across teams • Build scalable operational foundations that support growth Selected Results • Increased nonprofit donations by 46% year-over-year through improved fundraising operations, donor management, and strategic planning • Led CRM implementation and optimization projects that improved visibility, follow-up, and reporting • Developed operational dashboards and performance metrics that enabled stronger decision-making and accountability • Managed complex business, nonprofit, and program initiatives from planning through execution • Built scalable systems, processes, and operational frameworks that reduced complexity and supported sustainable growth Core Expertise • Business Operations Consulting • Process Improvement & SOP Development • Revenue Operations & Growth Strategy • CRM Selection, Implementation & Optimization • Project & Program Management • Systems Integration & Workflow Automation • Strategic Planning & Organizational Development • Executive Operations Support • Change Management • Grant Strategy & Fundraising Operations Industries Served • Professional Services • Home Services • Nonprofits & Foundations • Membership Organizations • Startups & Growth-Stage Businesses I bring a unique combination of operational leadership, project management, revenue strategy, CRM expertise, and nonprofit experience. Clients value my ability to quickly understand complex challenges, establish practical solutions, and drive execution from concept to completion. If your organization is growing faster than your systems, processes, or infrastructure can support, I can help create the operational foundation needed for the next stage of growth.

I help organizations improve operations, strengthen leadership, and build systems that support sustainable growth. My experience spans engineering, manufacturing, supply chain, and business operations with Raytheon, Honeywell, and Texas Instruments, along with more than 100 consulting engagements that have produced over $30 million in measurable operational and financial improvements. I work with business owners and leadership teams who are experiencing challenges such as: • Growth that feels harder than it should • Leaders carrying too much of the day-to-day decision making • Teams that are working hard but not consistently aligned • Processes that no longer scale with the business • Limited operational visibility or meaningful performance metrics • Managers who need stronger leadership and accountability skills My role is to identify what's getting in the way, simplify the operation, and help leadership teams build practical systems that continue working long after the engagement ends. Areas of Focus • Fractional COO & Operations Leadership • Strategic Planning & Business Execution • Leadership Coaching & Management Development • Process Improvement & SOP Development • KPI & Performance Dashboard Design • Growth Marketing and Proposal Development • Scaling Every engagement begins with understanding the business first—not selling a predetermined solution. Together we identify opportunities, prioritize improvements, and create a practical roadmap that fits your organization. If you're leading an organization that's growing, changing, or facing operational challenges, I'd be happy to connect. Feel free to send me a message—I'm always glad to exchange ideas, offer perspective, or discuss whether I might be able to help.