IT & Tech Support✅ Linux✅ Windows✅ MacOS✅ Cybersecurity✅ AI Agents✅ Are you struggling with user technical support satisfaction and cybersecurity? Then you need me! With over 5 years of hands on experience supporting users, managing teams and access controls, troubleshooting security related incidents, and maintaining secure IT environments resulting in over 50% productivity in the first 3 months. My strength lies in bridging the gaps between everyday technical support and cybersecurity best practices, ensuring systems stay protected while users remain productive. My premium services include: ✔ Agentic AI (OpenClaw / Claude etc..) ✔ Technical Support & Customer Success ✔ Technical Team Manager ✔ Windows Server ✔ Linux, Windows, MacOS & PowerShell ✔ Google Suite & Microsoft Office Applications ✔ I.T. & Network Administration ✔ Technical Writing & Documentation Why Business work with me: ✔ Result driven and customized approach on technical issues ✔ Excellent communication and prompt delivery ✔ Proven Record of De-risking Complex Technical Projects ✔ Bridge Between Executive Vision and Engineering Execution ✔ Architect of Scalable, Future-Proof Systems & High-Performance Teams With a customer-first approach, I deliver solutions that enhance the user experience while ensuring my team remains agile, productive and motivated. Without slowing down your operations, lets work together. Send me a direct message, an invite, or simply hire me now to book a one on one consultation call here on upwork. Talk soon!

I am Mati ur Rehman, an experienced IT professional specializing in: ✅ Comprehensive technical support, ✅ Google Workspace administration, ✅ Microsoft 365 administration, ✅ Email migrations, and ✅ WordPress development. With over seven years of hands-on experience, I have successfully helped businesses across various industries, including small businesses, startups, and healthcare, streamline their IT operations and establish a robust online presence. Whether you need seamless email migration, expert WordPress website management, or reliable IT consultation, I am here to deliver tailored solutions that meet your needs. _________________________________________________________________________ What I Offer: 💻 Technical Support Services 🌐 Remote support for Mac and Windows environments. 🔧 Troubleshooting software and hardware issues to minimize downtime. 📊 IT consultation and workflow optimization. ☁️ Google Workspace Administration 🛠️ Setting up and managing accounts, permissions, and Shared Drives. 🛡️ Configuring DNS (SPF, DKIM, DMARC) to improve email deliverability. 📂 Data migration and seamless integration with other platforms. 📧 Email Migration & Deliverability 🚀 Migrating email accounts from HostGator, cPanel, Rackspace, and more to Google Workspace or Office 365. ✉️ Resolving deliverability issues and securing email systems with updated DNS configurations. ✅ Ensuring smooth transitions with minimal downtime. 🌐 WordPress Development & Management 🎨 Designing and maintaining WordPress websites for blogs, eCommerce stores, real estate, hotels, and service providers. 🔄 Handling website migrations, hosting setup, and domain transfers. ⚡ Optimizing website performance and implementing security measures. 🖥️ Hosting & Domain Management 🌍 Expertise with hosting platforms including GoDaddy, SiteGround, Bluehost, Hostinger, and HostGator. 🔧 Managing cPanel configurations, DNS updates, and server performance optimizations. ________________________________________________________________________ 🔧 Tools & Technologies I’ve Worked With: 💼 Collaboration & Productivity Tools: Google Workspace (G Suite), Microsoft Office 365, Slack, Zoom, Dropbox 🛠️ IT & System Management: Azure Active Directory, MDM Solutions (Intune, Kandji), Okta, Rippling, Atlassian Suite (Jira, Service Desk, BitBucket, Confluence) 📧 CRM & Help Desk Tools: HubSpot, Zendesk, Freshdesk, Greenhouse 🌐 E-Commerce & Web Tools: WordPress, Shopify, Wix, Squarespace 🔐 Email Deliverability & DNS Tools: cPanel, SPF, DKIM, DMARC, SendGrid, MailChimp, MailerLite, SendInBlue ⚖️ Compliance & Security Tools: Vanta (HIPAA, SOC2 compliance monitoring), Asana ___________________________________________________________________________ Why Work With Me? 🏆 Top Rated Freelancer with a 100% Job Success Rate ⭐ Proven Expertise: Successfully delivered 50+ projects for clients worldwide ⏱️ Timely Delivery: Committed to completing projects on time with excellent results 🎯 Attention to Detail: Secure, reliable solutions tailored to your business needs 🤝 Client Satisfaction: Collaborative and proactive approach guarantees positive outcomes Let’s collaborate to solve your IT challenges, optimize your workflows, and elevate your online presence. Contact me today to discuss your project!

Hi, I’m Muhammad — an Email Deliverability & DNS Specialist with over 100+ projects delivered helping businesses ensure their emails get delivered (not in spam or junk). Do you have issues like high bounce rates, emails being flagged as spam, or delays because of the wrong SPF, DKIM, or DMARC setup? What I offer: • Precise DNS configuration (NS, A, MX, CNAME, TXT) • Full setup of SPF, DKIM, and DMARC policies and reporting • Email infrastructure audits & fixes (reviews of current setup, blacklist monitoring, etc.) • Migrations (Zoho → Office 365, or Google Workspace) while preserving deliverability and minimizing downtime Achievement samples: • Helped Clients reduce spam complaints by 70% after implementing strict DMARC policies • Increased inbox placement for Clients from 50% to 95% within two weeks via corrective DNS & reputation fixes Communication & reliability: I’m responsive, detail-oriented, and treat your inbox as seriously as you do. Let’s chat and I’ll show you how to get your email deliverability back to 100%

If you value timely and professional work from an Expert, then you're welcome to send a direct message so we can discuss further. I provide exceptional technical support services in the following areas; *** Microsoft365/Google Workspace Administration and Support. ***Exchange Online / Advanced Threat Protection. ***DNS Management and Email Deliverability (SPF/DKIM/DMARC) etc. ***Email Filtering, Antiphishing/Spoofing and remediation for Business Email Compromise. ***Google Workspace to Microsoft365 Migration. ***Google Workspace Security and Data backup. ***Azure (Entra) Identity and Access Management (IAM). ***Microsoft365 Security and Compliance Expert. ***Microsoft365 Defender for Office365, Endpoint and Cloud Apps. ***SharePoint, Teams, OneDrive, Outlook and Exchange Administration. ***Tier1-Tier3 Technical Support Services, troubleshooting and training. ***Familiar with most Modern Workspace and ticketing platforms e.g. Zoho, Slack, Zendesk, Jira, Asana, Slack, Teams Viewer, etc. Finally, with over 7years of experience working for various Microsoft Managed Service Providers (MSPs), you can be assured of getting the best when you engage my expertise. Please do not hesitate to reach out for your technical needs. There is always room at the top for the very best... Daniel Webster

"Michael is a great guy and always has the best interests of me and my company. Hard to find." "Exremely professional person. Knows his way around tech. Always on time and does not miss a beat!" "Adebayo Micheal is extremely patient and polite, skilled and professional. Would definitely recommend for all IT related issues." Are you struggling with computer issues, software problems, or a slow system? Do you need a reliable IT professional who can fix issues remotely and quickly? I’m here to help. I’m a highly experienced IT Support Specialist with over 10 years of professional experience in the IT industry. I have successfully worked with individuals, small businesses, and over 10 reputable companies globally to provide fast and efficient remote tech support. In addition to solving computer-related issues, I’ve also trained more than 1,000 students through my tech academy, helping them build real-world IT skills. 🔧 What I Can Help You With: ✅Windows & macOS Troubleshooting ✅Virus & Malware Removal ✅Computer Speed Optimization ✅Data Backup & Recovery ✅Software Installation & Configuration ✅Email Setup & Printer Troubleshooting ✅Network Issues (Wi-Fi, LAN, VPN) ✅Remote Access Tools (TeamViewer, AnyDesk, Chrome Remote Desktop) 💼 Why Clients Trust Me: ✅10+ Years of Hands-On IT Support Experience ✅1,000+ Students Trained in Practical IT Skills ✅Supporting 10+ Ongoing Clients Across the Globe ✅Strong Communication & Fast Response Time ✅100% Client Satisfaction Focus I take pride in providing clear communication, reliable support, and long-term solutions, not just temporary fixes. Whether you're facing a critical issue or just need general tech assistance, I’m here and ready to help. ✅ Available for one-time fixes or ongoing support contracts ✅ Fluent in English | Flexible Time Zones ✅ Quick Turnaround | Affordable Pricing Let’s get your tech problems solved—send me a message today and experience stress-free support! Thank You Adebayo Micheal IT Expert

Friendly IT Support Expert | Computers, Managed Services, Web Hosting, Email, DNS Hi, I’m Paul — your go-to tech guy when things aren’t working the way they should. I run a successful IT support business helping small businesses and busy professionals take the stress out of their technology. Whether it’s fixing computer problems, setting up web hosting, troubleshooting email issues, or handling complicated DNS setups, I’ve got you covered. Here’s what I can help with: 💻 Computer & IT Support: • Quick fixes and ongoing support for Windows and Mac systems. • New device setups, maintenance, troubleshooting, and recovery. • Remote or onsite support depending on your needs. ⚙️ Managed IT Services (in plain English): • Think of it like having your own IT department — without the big price tag. • I keep your computers and systems healthy behind the scenes, so you can focus on your business. • Monthly plans available if you want proactive, ongoing support. 🌐 Web Hosting Help: • Domain setup, hosting support, SSL certificates, website errors — sorted. • WordPress, cPanel, and most major hosting platforms supported. 📧 Email Support: • Google Workspace and Microsoft 365 setup and management. • Fixing email delivery problems, spam issues, sync errors, and more. 🔒 DNS and Email Security: • Setting up and managing DNS, SPF, DKIM, and DMARC records. • Making sure your emails land where they’re supposed to — not in spam folders. ⸻ What it’s like to work with me: • Clear and simple communication. (No confusing tech jargon.) • Fast, friendly, and reliable service. • Solutions that actually stick. (I don’t just “band-aid” issues.) Whether you have a one-time project or you’re looking for someone to take IT off your plate completely, I’m ready to jump in. Let’s chat about how I can help you get your tech running smoothly!

I work with web hosting, domain management, Linux systems, Email Migrations, and DNS Configurations. Over the years, I’ve handled WordPress installations, server optimizations, and Email Deliverability. I also help with SSL setup, and troubleshooting hosting-related issues to ensure everything runs smoothly. What I can do? - Wordpress - Website Migration - Email Migration - Google Workspace - Oulook - CPANEL - Zoho and more.. - Web Hosting - SSL - DNS - Domain - Linux - VPS - Server - cPanel - WHM - ISPConfig - DirectAdmin - Virtualmin - Webmin - CentOS Web Panel - Plesk - VestaCP - PowerDNS - CyberPanel - And More.. Email Deliverability - Email Deliverability - Email Setup - Google Workspace - Microsoft Outlook 365 - SPAM - SPF, DKIM, DMARC, BIMI, MTA-STS, SMTP-TLS - DNS/MX - SMTP - Google Workspace - Email Records - And More...

✅ I designed and scaled 120+ CS/CX systems from strategy to execution. Intercom, Zendesk & CloudTalk Certified Expert specializing in CS/CX strategy and the implementation of high-performing CX/EX ecosystems. I have a detail-oriented mindset, strategic systems thinking, and the ability to learn fast. Combined with solid process mapping expertise, this helps me design efficient, scalable setups tailored to real business operations. I’m also a clear communicator, able to collaborate smoothly with teams and stakeholders. I work exclusively with clients who are serious about improving their CS/CX and are ready to collaborate closely. This includes having a dedicated point of contact with the time and bandwidth to engage fully throughout the project. ➖➖➖ HOW WE START WORKING TOGETHER ➖➖➖ 1️⃣ Validation phase • Discovery • Project Scooping • SOW + Quote 2️⃣ Implementation phase • Requirements Mapping • Configuration • Testing & Refinement 3️⃣ Onboarding phase • Staff Onboarding • Post-Implementation Support ➖➖➖ INTERCOM/FIN SERVICES ➖➖➖ • Intercom & FinAi Standard CX Implementation Packages • Intercom Custom Workspace Setup • Help Center (FAQ) Setup • FinAI agents (sales, service & e-commerce) • Agent Copilot • Outbound Proactive Support • Custom Reports & Dashboards • Integrations with CRM, Apps & Tools • Data connectors (API) ➖➖➖ ZENDESK SERVICES ➖➖➖ • Strategic Zendesk System Design & Implementation • Zendesk audit and Optimization • Custom Explore Reports • Help Center Development • Customer Portal Development • Integrations with CRM, Apps & Tools ➖➖➖ CLOUDTALK SERVICES ➖➖➖ • CloudTalk Setup & Configuration (numbers, teams/ring groups, call routing) • Call Flow Designer & IVR Setup • Integration with CRM & Helpdesk (Intercom, Zendesk, Pipedrive, HubSpot, etc.) • Advanced Routing Rules (time-based, skills-based, round-robin) • Voicemail & Call Queue Customization • Analytics & Call Reporting Dashboards • Call Tagging & Notes Standardization • Outbound calling setup (Click-to-Call, Power Dialer, voicemail drop) ➖➖➖TRANSPARENT LICENSE & PLAN ADVISORY➖➖➖ I help you choose the right plans, evaluate your use case and only recommend the licenses, add-ons, or seats that genuinely support your goals which leads to cost-effective decisions. ➖➖➖ONBOARDING & TRAINING➖➖➖ All work includes collaborative configuration, training sessions and post-implementation support to offer a seamless transition to Intercom, Zendesk or Aircall 🤝 ➖➖➖ MY CURRENT EXPERIENCE OF INTEGRATIONS COVERS ➖➖➖ Automation platforms: Make | n8n | Zapier Zendesk apps: SweetHawk | ChargeDesk | Jira | Auto Merge | Exporter | Lingpad (translations) Tools I have made made integrations with: ClickUp | Salesforce | Shopify/WooCommerce | Localise Twilio | Toky | Surveypal | Klaviyo | Fillout | Typeform | Slack | Aircall It can be simple when you find the right one - Let's talk!

I am Therman, I am Professional I.T Helpdesk Technician, Application Support and Top rated Technical Support Representative with extensive customer and technical service experience who is enthusiathic about my work. I've worked with clients professionally from a variety of businesses for over 15 years. Highly skilled in the following : -✅ Technical Support -✅IT Helpdesk Technician II / MSP Helpdesk Support -✅ Admin Support -✅ Senior Analyst -✅ System Support Analyst I -✅ Customer Service -✅ 50 WPM with 99% accuracy Applications and tools, websites I use: Cisco VPN Jira Zendesk Docker MySql PHP JavaScript, HTML, CSS ServiceNow VMware Go to Assist Teamviewer Salesforce Citrix Google Docs Microsoft Excel VoIP/Softphone - Avaya Microsoft Outlook Jabber Zoom Jotform If the situation requires getting the work done, I deliver high-quality, clean, professional work, quickly and correctly.

🏅Top Rated Plus | 3200+ Upwork Hours | 99% CSAT | 95% FCR Most freelancers are a cost. I turn support into revenue.💯 For SaaS and POS companies, support becomes expensive when it’s fragmented, undocumented, and reactive, in turn damaging customer experience and driving churn, repeat support tickets, slow onboarding, poor product adoption, and lost customer trust. I fix that at the system level. I’m a Top Rated Plus SaaS & POS Support Specialist with 2,100+ Upwork hours and 4,200+ total hours logged in 2025 alone, operating as an All-in-One Support & Operations Hub—from Tier 3 SaaS & POS troubleshooting to customer education, documentation, and product authority. What I Do (End-to-End SaaS & POS Support) ● Tier 3 SaaS & POS Engineering I handle advanced Tier 3 technical support, complex escalations, and system-level issues across cloud-based and legacy POS systems, protecting uptime, customer satisfaction, retention, and revenue. ​● SQA & Multi-Environment UAT I provide real-world testing across Cloud, Android, and iOS ecosystems. I manage the full testing lifecycle. From Pre-release/Staging and Demo environments to live Production audits, identifying critical bugs before they impact your revenue. ● Support Systems & Knowledge Architecture Every fix becomes a reusable asset. I design and maintain scalable knowledge bases, SOPs, internal documentation, and support workflows that reduce repeat tickets, improve first contact resolution, and keep teams aligned as they scale. ● 4K Training & Visual Documentation I convert technical solutions into clear, high-quality 4K training videos and tutorials for customers and internal teams—cutting onboarding time, improving self-service adoption, and lowering overall support volume. ● Support → Revenue Enablement Resolved issues don’t stop at “fixed.” I help turn support wins, feature updates, and product improvements into trust-building documentation, training, and content that reinforce reliability, retention, and buying confidence. ● Leadership & Operations I’ve worked both on the front lines and in leadership, managing escalations, onboarding, and daily SaaS & POS support operations. The result is calmer teams, faster resolution times, scalable support systems, stronger customer experience, and measurable revenue impact. ● Impact Snapshot ✅ Top Rated Plus | 2,100+ Upwork hours ✅ 99% Customer Satisfaction (CSAT) | 95% First Contact Resolution (FCR) ✅ SQA & Multi-Environment UAT: Cloud, Android & iOS ✅ Reduced repeat support tickets by 30–40% ✅ Cut onboarding time by up to 40% ✅ Exceeded support KPIs by 130%+ ✅ Created 60+ knowledge base articles, SOPs, and internal docs ✅ Produced 80+ 4K training & tutorial videos ● Core Skills & Expertise - SaaS Technical Support & Helpdesk Management - POS Technical Support (Cloud & Legacy Systems) - Tier 3 Troubleshooting (PAX, Valor, DejaVoo) - SQA & Multi-Environment UAT (Cloud, Android & iOS) - Multi-terminal POS Setup & Synchronization - Inventory & Menu Programming (Multi-location merchants) - Merchant Onboarding & Workflow Optimization - Knowledge Base & SOP Development - Credit Card Payment Terminal Troubleshooting - CRM & Helpdesk Platforms: Salesforce, Zendesk, Zoho, Custom CRMs - Remote Operations: TeamViewer, Splashtop, ConnectWise, Slack - VoIP & Communications: RingCentral, gloCOM - 4K Training Video & Tutorial Production - Social & Branded Support Content ● Professional Highlights - Built and scaled POS support teams from scratch - Executed complex multi-terminal POS deployments - Developed end-to-end training ecosystems and documentation libraries - Reduced onboarding time by 40% and repeat tickets by 30–40% - Maintained 99% CSAT across high-volume support environments - Founder of a remote support agency (independent-first, scalable by design) ● Remote-Ready Operations - Purpose-built workstation optimized for Tier 3 SaaS/POS support and 4K content creation, with redundant high-speed connectivity for zero-downtime, mission-critical operations. ● Availability: Fully remote • Immediate start • Dedicated operations hub. Ready to turn your support into a revenue-generating system? Let’s connect and build your All-in-One POS Solution. ✅️