A graduate of the University of the West Indies with a bachelors degree in media and communication, my interpersonal, writing and analytical skills have been keenly developed to facilitate the transmission of my expertise for the benefit of your organization. Furthermore, the experience I garnered while being employed at Black River High School as an English teacher has provided me with the opportunity to improve my knowledge and competence in areas of leadership, accountability, delivery, organization and planning. My customer relation skills and the ability to work on my own initiative were indeed sharpened while employed to Heath Life transfers where i worked as a cold calling telemarketer. I have worked as a customer service representative at Fullgram Solutions for over 2 years in the capacity of a team lead. My primary role was to ensure that employees were professional and success driven as we sought prospects for enrollment into different online schools and colleges in America. I am currently employed to EPEE management (Telemarketing Company)in the capacity of a Team Lead. Additionally, I am experienced in the field of customer service, writing - whether short stories or poems,proof-reading and tutoring.

Experienced Customer Service Representative | Dedicated to Excellence Hello! I am a highly motivated Customer Service Representative with 2 years of experience delivering exceptional support in fast-paced environments. My expertise includes handling customer inquiries, resolving issues efficiently, and maintaining high levels of customer satisfaction. I am skilled in using Zendesk, salesforce etc… to manage customer interactions seamlessly. What I Offer: • Friendly and professional communication • Problem-solving skills to handle complex issues • Quick response time and attention to detail • Proficiency in Word, excel, outlook.. • Fluent in Spanish and English I am committed to building positive customer experiences and fostering loyalty. Whether it’s through phone, chat, or email, I ensure each interaction is approached with empathy and a solution-focused mindset. Let’s work together to enhance your brand’s reputation and customer satisfaction!

Hello! I'm Janine L. Jardin, a dedicated professional with over four years of experience in customer service and virtual assistance. I excel in communication, problem-solving, and managing tasks under pressure. Professional Experience: Panasiatic Solutions: As a tier 3 agent in the executive retention department, I handled complex customer inquiries and ensured long-term satisfaction. TELCO Sales Representative: Worked with Australian and American companies, honing my skills in customer relations and sales. Freelance Virtual Assistant on Upwork: Managed various tasks using AI tools like ChatGPT and Google Suite, designed ads with Canva, conducted sales calls, and created study documents. Key Skills: - Proficient in Microsoft Office applications and general computer literacy - Strong verbal and written communication - Ability to work under pressure with minimal supervision - Team player with a positive attitude I am committed to continuous improvement and delivering exceptional service. I am available to work 40 hours a week and am eager to contribute to your organization's success.

If you’re looking for a Customer Support Specialist who combines professionalism with measurable results, you’ve just found one. With a proven track record of delivering fast, empathetic, and results-driven service, I help businesses strengthen customer loyalty, streamline communication, and turn every interaction into a 5-star experience. Over the past 7 years, I’ve worked with 30+ e-commerce, SaaS, and service-based brands, handling 100+ daily tickets across email, live chat, and phone support, while maintaining a 97%+ customer satisfaction rating and average response time under 2 hours. Whether managing inquiries, tracking orders, resolving complaints, or improving response workflows, I focus on clear communication and consistent follow-through. I’m fluent in key support tools like Zendesk, HubSpot, Shopify, Gorgias, Intercom, and Google Workspace, and I’m quick to learn new systems or CRMs. I also create clean documentation and macros that reduce handling time by 30% and increase resolution efficiency. What I bring to your team: Prompt, friendly, and professional customer service across all channels Strong problem-solving and communication skills to de-escalate issues smoothly Detail-oriented order tracking, refund processing, and documentation Ability to multitask and stay organized in fast-paced environments A customer-first mindset that turns support into long-term retention If you’re looking for someone reliable, proactive, and genuinely invested in your customers’ experience, let’s talk. I can help you reduce response times, improve ticket satisfaction scores, and build stronger customer relationships that drive real growth.

I bring two years of experience as a customer service representative within the Business Process Outsourcing (BPO) sector, specializing in handling customer interactions over the phone. During this time, I developed a strong skill set in managing inquiries, resolving issues, and providing high-quality service to customers. My previous work involved interacting with clients from the e-commerce industry, which has honed my ability to address a wide range of concerns related to online shopping and transactions. In addition to my phone-based customer service experience, I am adept at offering multiple communication options to enhance the customer experience. I can effectively manage and respond to customer queries through various channels, including email, text messaging, and live chat. This versatility allows me to cater to diverse customer preferences and ensure prompt and efficient support. Moreover, I have experience in lead generation on Instagram, where I was responsible for identifying potential leads and reaching out to them with information about our services. This involved crafting engaging messages, following up with prospects, and tracking the effectiveness of outreach efforts. My background in both customer service and lead generation equips me with a well-rounded skill set that can contribute to improving customer satisfaction and driving business growth.

⚡⚡⚡⚡⚡ CUSTOMER SERVICE SUPERSTAR ⚡⚡⚡⚡⚡ Hi, thank you for visiting my profile. I have 5 years of experience in Customer Service (Live Chat and Email Support) With E-commerce background mainly using Shopify, Freshdesk, Zendesk, Gorgias and other platforms to assist customers with their order status, delivery, and refund request. The approach I take to dealing with conflict is unique in that I combine listening with negotiation to understand the customer's perspective. I am exposed to handling real-time complaint escalations. Acknowledgment must always come before up-selling. I can then highlight a product's strengths to maintain business and regain satisfaction. I am patient, professional, and able to learn about a product quickly. Providing good customer service is one of my areas of expertise. It feels good to know that customers will be leaving the conversation happy and satisfied that their inquiries are resolved to leave a positive score. I am also a Civil Service eligible in both sub-professional and professional. Here are my areas of expertise : ✔Shopify ✔Outlook ✔Gorgias ✔Freshdesk ✔Zendesk ✔Google spreadsheet ✔Ali express ✔Alibaba ✔Amazon ✔Reamaze ✔Trello ✔Asana ✔Keap I work well under minimum supervision, highly trainable, receptive to feedback, and always aim to exceed expectations. My main advantage is I continuously learn every day and always keep myself updated with the changes. I always want long-term relationships with my clients and I value every project that has been given. I can assure you that I will never let you down in terms of professionalism. Best Regards, Kristina

List of SKILLS/SERVICES Offered: • Email management • Order Product Fulfillment • Placing orders to the supplier • Internet/Product Research • Fast and Efficient Data Entry Expert • Customer Support Live Chat • Customer Support (Shipping Information, Refund, missing shipment and Cancel Orders Responses) Familiar with Zendesk. • Responding to disputes, claims and chargebacks. I am flexible to any task given. Have a strong ability to follow instructions and keen eye to details. Can manage to do the task accurately and fast.

8 Years of Handling Customer Service both Voice and Non Voice. Well- Qualified and Proficient in Handling complex customer issues and promoting positive experiences. Efficiency- driven and organized with team-oriented mentality and dedication to customer satisfaction , business goals and sales excellence. Motivated Professional capable of building productive performance and service. Highly Adaptable completing quality work quickly and effectively. Willing to work any available shift. Experienced in Performing and Supervising agents. Point of Contact with the ability to engage employees in training matters. Skills : Professional Telephone Demeanor Great Customer Service Handling Skills Email Reports Bank Dispute Specialist Employee Orientation Assisting Training Needs Great Communication Skills Handling Escalation and Supervisor Calls Resolving Complicated Customer Issue's Sending Reports to Client Catering Dispute from Team Lead and Human Resource Process Reports using Excel Template

I am a diligent and honest individual, demonstrating strong work ethic. As a reliable timekeeper, I am always eager to acquire new skills. Additionally, I am friendly, helpful, and polite, with a well-developed sense of humor. My ability to work both independently in busy environments and collaboratively within a team setting sets me apart. I am outgoing and tactful, possessing effective listening skills that contribute to successful problem-solving.

With my vast experience in the field of customer service, I won't disappoint you hiring me. I have an admirable persuasive quality of communicating with customers and I am a positive, motivated and hardworking individual who enjoys learning everyday. If given the opportunity, I would enthusiastically tackle all tasks and ensure that I complete the work accurately and bring success to the company & project.