Hi! I’m John Christian Agot, a dedicated Technical Support Specialist with over 10 years of experience helping users resolve IT issues efficiently and professionally. I’ve worked in both enterprise and remote settings, providing Level 1 and Level 2 support across multiple platforms, tools, and technologies. 🔧 I Can Help You With: Troubleshooting Windows, Mac, and Office 365 issues User account support (Active Directory, Entra ID, OKTA) Microsoft Intune device support and policy troubleshooting Email, VPN, printer, and network issue resolution Remote support via tools like TeamViewer, AnyDesk, and Zoom Ticket management using ServiceNow, Jira, or Freshdesk Application support, onboarding/offboarding, and device setup 📈 Why Clients Like Working With Me: Fast and friendly support with clear communication Detail-oriented and organized—even under pressure Able to work independently and follow SOPs Strong customer service mindset with a tech-savvy approach 🛠️ Certifications: Microsoft 365 Endpoint Administrator (MD-102) Microsoft Azure Administrator (AZ-103) Microsoft Azure Fundamentals (AZ-900) If you need someone to support your team or your users remotely—with patience, professionalism, and technical expertise—I’m here to help. Let’s keep your systems running and your users happy!

I count myself fortunate to be deeply passionate about my work. I specialize in crafting modern workplace solutions tailored for Small and Medium-sized Businesses (SMBs). Thanks to this amazing community, I now have: ✅A top-rated emblem My mission is to eliminate downtime, streamline operations, boost efficiency, and elevate productivity by harnessing the power of top-tier technology. Qualified: ⭕3cx advanced engineer ⭕Acronis engineer ⭕Vade secure certified ⭕Several Azure certifications At the heart of my strategy is ensuring our clients stay at the forefront of IT innovation. I take pride in being the trusted facilitator that businesses rely on to optimize their IT solutions for peak speed, stability, and security. ⭐Cisco ⭐Unifi ⭐Microsoft365 ⭐Google ⭐DNS ⭐Cyber security ⭐Servers ⭐Mobile management ⭐3CX ⭐Projects ⭐Azure ⭐Papercut

🏅 Google Cloud Certified, Associate Cloud Engineer 🏅 🏅 Google Cloud Certified, Professional Google Workspace Administrator 🏅 A highly motivated and experienced Technical Support Specialist with a proven track record of success in providing excellent customer service and resolving technical issues. I am a Google Workspace (formely GSuite) administrator, specialized in email delivery and configuration. I possess strong problem-solving and analytical skills, as well as the ability to work effectively in a team environment. I am able to quickly and efficiently identify and resolve technical issues. Experience: 🔹 8+ years of experience in tech support, customer service, and sales. 🔹 Google Workspace administrator. 🔹 Email delivery and security specialist 🔹 IMAP, POP3 and SMTP configuration 🔹 Email authentication (SPF, DKIM and DMARC) 🔹 MDM 🔹 ChromeOS management. 🔹 DNS management. 🔹 PC troubleshooting, malware removal, clean up (malware and viruses) and tune up.

Project, IT & Operations Manager | AWS Cloud/DevOps | CMS & GIS Developer I’m an IT Project & Operations Manager with strong skills in Cloud Engineering, DevOps, CMS development, GIS mapping, and technical support. I help agencies and digital teams deliver projects efficiently with clear workflows, fast communication, and reliable execution. 🔷 Project Management & Operations ⭐ Managing IT/software projects from planning to delivery ⭐ Timelines, sprint/task management, resource allocation ⭐ SOPs, workflows, dashboards, KPI tracking ⭐ Tools: Jira, Trello, Asana, ClickUp, Notion, Slack 🔷 IT Support & Technical Operations ⭐ Windows/macOS/Linux, AD, Microsoft 365, Google Workspace ⭐ Troubleshooting, VPN, backups, remote support ⭐ Ticketing: Zendesk, Freshdesk, ServiceNow 🔷 AWS Cloud & DevOps ⭐ EC2, S3, Route53, CloudFront, ACM, ELB ⭐ CI/CD, GitHub automation, Docker deployments ⭐ Server setup, DNS, security & performance 🔷 CMS & Web Development ⭐ WordPress, Shopify, Webflow, Wix, Weebly ⭐ E-commerce builds, landing pages, site fixes ⭐ Maintenance, migrations, speed/security 🔷 GIS & Mapping ⭐ ArcGIS Pro, QGIS, ArcMap, ERDAS ⭐ Georeferencing, spatial analysis, geodatabases ⭐ Leaflet.js interactive maps, environmental/tourism mapping 💠 Why Hire Me ⭐ Multi-skill: Management + IT + Cloud + CMS + GIS ⭐ Clear communication & fast turnaround ⭐ Reliable, structured, detail-oriented ⭐ Experience with agencies, IT firms, NGOs & global clients If you need a single professional who can manage projects, run IT operations, and handle technical tasks across Cloud, CMS, and GIS — I’m here to help.

I am the type of person who really likes technology, solving problems, and enjoys helping people. -I have excellent English and communication skills. -I am committed to excellence in customer service. -Ability to build, configure, install Windows desktop, notebook, server and related peripherals. -Ability to configure and troubleshoot LAN/WAN networks. -Ability to configure and troubleshoot Domain networks, DNS, Active Directory. -Ability to configure and troubleshoot Onsite & Offsite backup solutions. -Good knowledge of internet security and data privacy principles. -Ability to setup, Backup and Maintain Virtual Machines -Ability to support Windows 7 / 8.1 / 10 & Windows Server 2008 / 2012 / 2016 -Ability to support for MS Office Suite (Word, Excel, PowerPoint, Access, etc.) -Able to work with minimal supervision and manage others.

I'm a 10-year+ experienced technical engineer, who has vast knowledge regarding technical expertise and troubleshooting any software-related issues in the Computer, Network, Office 365, and Printer Industries. Highly skilled in Office 365, Windows Operating Systems, MAC Operating Systems, Network and Security, and Database Management. Skills: | Microsoft Office | Office365 | | AS400 System | SharePoint | | Team Management | Team Leadership | | Windows Operating Systems | Exchange Server | | Networking | Computer Hardware | | Outsourcing | Windows Remote Desktop | | Software Installation | Wireless Technology | | Print Management | Wireless Security | | Virtual Machines | Adept Problem-solver | | Customer Relations | Remote Technical Support | Experience: - 4 years Hewlett Packard Desktop Support Level 1 - 3 years of Microsoft Outlook Technical Support Level 1 and Level 2 - 5 years Windows Technical Support Software Representative Level 1 and Level 2 - 3 years Microsoft Technical Support Software Product Specialist - 3 years - Direct Office 365 Admin Support (Microsoft) - 3 years (Ongoing) - Managed Service Provider Support Engineer Connection: 100 MBPS Fiber Optic with 2 5G backup Modems 5 to 40 Mbps. Computers and Equipment: 1 Laptop, 16 Gb RAM with 1 monitor 1 i5 Laptop 16Gb RAM 5 - 6 hours battery life 2 Headsets with Noise Cancellation 24*7 Backup

Hi there! I come from a software development background and I'm currently a dedicated Google Workspace IT Administrator, specializing in support for nonprofits and small businesses. I help organizations manage, secure, and streamline their Google Workspace environments to keep teams productive and data protected. I'm committed to providing exceptional support and ensuring the smooth operation of business-critical systems. How I can support your organization: ✅ Google Workspace Security Audits ✅ Google Admin Console Support & User Management (weekly retainer fee + hourly rate) ✅ Google Shared Drive Setup ✅ Google Workspace Primary Domain Switches ✅ Google Workspace Projects

TOP RATED PLUS FREELANCER ⭐⭐⭐⭐⭐ Generative AI & Enterprise CRM Solutions Architect Top-Rated Plus and certified expert in the full suite of CRMs: Zendesk (10+ yrs), Freshdesk (8+ yrs), Kustomer, Gorgias, Shopify plus, Salesforce, Zoho, Intercom, Hubspot, and Helpscout. I am a Full-Stack AI Integrator with extensive experience across all major Large Language Models, including OpenAI, Perplexity, Grok, and Gemini. I specialize in creating and deploying custom, conversational AI agents and automation bots that are deeply embedded into your existing CRM infrastructure. 🏆 Certifications and Achievements: ✅ Zendesk Technology Partner ✅ Zendesk Certified Support Admin ✅ Zendesk Certified App Developer ✅ Zendesk Certified Guide / Knowledge Developer ✅ Zendesk Certified Explore / Analytics Developer ✅ Top-Rated Plus Freelancer | 300+ Projects | 35,000+ Remote Hours ✅ Master of Computer Applications (MCA) ✅ Extensive experience setting up Zendesk and Freshdesk for large enterprises and call centers with over 1,000 agents, implementing complex workflows and configurations to match their unique operational needs. 👨‍💻 As a Zendesk Professional Consultant, I can help you with: ⚡ Audit and clean up your Zendesk instance to streamline and speed up the support process 🔄 Zendesk implementation and workflow customization (Triggers, Automations, Macros, SLAs, etc.) 🌐 Zendesk Multi-branding setup 📝 Zendesk Help Center (Guide / Knowledge) setup, branding, and customization 💬 Zendesk Chat/Messaging setup ☎️ Zendesk Talk setup 🔗 Zendesk Engage voice setup and customization 📞 Amazon connect integration and customization 📲 Zendesk Text setup 📧 Zendesk Email setup 🌍 Zendesk helpcenter Host mapping 🧠 Zendesk Chatbot / Answer Bot setup and customization 🤖 Zendesk AI Agent and Copilot setup and optimization 💡 Zendesk Workforce management (WFM) setup 🧩 Zendesk custom app development 🔗 Zendesk API development & integrations with tools like Salesforce, Intercom, Twilio, etc. ⛓️ Zendesk Integration Services (ZIS) script, Google App script development 📈 Reporting in Zendesk Explore, Google Analytics, Zoho Analytics, and Power BI 🗂️ Setting up and using Custom Objects in Zendesk Sunshine 🔐 Zendesk Single Sign-On (SSO) setup ⛓️ Zendesk Gather (Community) setup, customization, and branding 🔁 Data migration to Zendesk from Gmail, Freshdesk, Salesforce, HelpScout, Zoho, etc. 💼 Zendesk Sell migration to other CRM platforms 👨‍💻 As a Freshdesk Expert, my services include: ⚡ Audit and clean up your Freshdesk environment to optimize support operations 🔄 Freshdesk implementation and Workflow automation setup 📱 Social channel integration with Freshdesk 📧 Email configuration in Freshdesk ⏱️ Freshdesk SLA setup 💬 Freshdesk Chat (Freshchat) setup and customization 🤖 Freshdesk Chatbot (Freddy AI) setup and optimization 📞 Freshcaller setup 🧾 Canned responses configuration 📝 Freshdesk Customer portal (Help Center) development, branding, and customization 🔌 Freshdesk Integration with other tools and platforms 🧩 Freshdesk Custom app development 📊 Freshsales customization 🧑‍🤝‍🧑 Freshteam customization 🏢 Setting up and branding of Employee Portal in Freshteam 🔁 Data migration from other platforms to Freshdesk 🛠️ CRM and Workflow Automation: ✔ Kustomer | HubSpot | Salesforce – Custom CRM automation Specialist ✔ Airtable | Zapier | Make | Workato – No-code workflow automation ✔ Google Apps Script – Custom Google Workspace automation 💡 Custom Development, E-commerce and Email marketing expert: ✔ SQL | C# | ASP.NET | JavaScript | Liquid – Custom scripting & integrations ✔ WordPress | WooCommerce – Website & e-commerce enhancements ✔ Shopify store setup, theme development, & app customization ✔ Klaviyo | MailChimp | Customer dot io | Marketo – Automated campaigns ✨Profile Highlights: Zendesk Expert, Zendesk administrator, Zendesk Specialist, Zendesk Developer, Zendesk Consultant, Zendesk auditor, Zendesk Freelancer, Zendesk API Developer, Zendesk App Developer, Zendesk Guru, Zendesk Guide Specialist, Zendesk Explore Expert, Zendesk Automation Expert, Zendesk Implementation Expert, Zendesk Workforce Management Expert, Zendesk Optimization Specialist, Zendesk Messaging Expert, Zendesk Talk Expert, Zendesk Sell Expert, Zendesk Chatbot Expert, Zendesk AI specialist, Zendesk Copilot expert, Zendesk Sunshine developer, Zendesk Sales CRM specialist 📩 Need a Zendesk Guru, Freshdesk Consultant, API Developer, or Chatbot Specialist? Let's discuss how I can help scale your support operations! 🙏

Started my IT career at helpdesk 8 years ago and for 4 years managed to learn on such a quick pase that i got promoted each year to a higher position, went from 1st line to junior 2nd line then complete 2nd line after that got promoted to junior Projects Engineer and after that 3rd line Senior engineer. Last year i decided to take a new challenge which was Support and Service Manager. In my 8 years in IT i managed to get a very broad spectrum of knowledge. -AD -GPO -DHCP -DNS -Public DNS -SSL certificate -Networking (CCNA) -Fortigate -Office 365 -Microsoft Defender -Exchange -Sharepoint -Teams -Onedrive -Azure AD -Azure cloud computing -Intune -Azure containers -Hyper-v -Vmware excsi -SAN -Veaam -Backup -Altaro -Monitoring -Antivirus These are some of the topics just to mention but there are a lot more. Can help setup, troubleshoot, optimize or even monitor all above mentioned. The company where i have been working for is a MSP so I am very comfortable at multitasking and working on issue after issue on a daily basis.

Experienced IT | System Administration Seasoned IT specialist with comprehensive experience designing, implementing, and optimizing technology solutions across diverse environments. Combines deep technical knowledge with business strategy to deliver infrastructure solutions, automation systems, and digital platforms that drive organizational efficiency and growth. ✔Value Proposition: Support System administration (Tier 1) for Windows/Linux environments Dental IT support including HIPAA-compliant systems and practice Helpdesk Support with SLA-driven support frameworks Cross-functional IT support involving all systems used by an organization ✔Technical Expertise: Digital Marketing - Transformation & Automation Advanced build out and workflow automation GoHighLevel, Zapier/Make, and other custom integrations AI-powered solutions deployment (conversational AI, intelligent call routing and forwarding) Full stackDigital marketing technology implementation (for agency whitelabel and subaccounts) Sequence integration for Calendar and other Appointment Booking Tools Automated SMS and Email Sequence setup and configuration Website Technical Support & Management - Web Hosting Website & Email Service Troubleshooting - diagnosing and resolving technical errors Website & Email Migration Domain and DNS Management Database Management Web Hosting Control Panels Management - cPanel, WHM & Plesk SSL certificate installation and management CMS management (WordPress and other site builders) Foundational Computer and Computer Literacy Web Tools Skills Communication Skills Professionalism & Teamwork ✔Professional Differentiation 1. Unique hybrid expertise combining technical implementation with business strategy 2. Proven ability to translate technical capabilities into measurable business outcomes 3. More than 5 years delivering cross-functional technology solutions [2019 - 2025] Always eager to learn and adapt. I bring a unique blend of technical expertise and creative problem-solving to every project. Let’s connect and explore how we can collaborate to achieve impactful results! 💡