Fractional COO for founder-led businesses between £500k and £10m revenue. I build the operational infrastructure, decision governance, accountability structures, forecasting systems, that lets founders scale without being the bottleneck. I've done this across SaaS, e-commerce, financial services, digital agencies, and professional services. The presenting problems are always different. The structural ones rarely are: decisions bottleneck at the top, the team waits, delivery wobbles, and the founder is everywhere and nowhere. 𝗪𝗵𝗮𝘁 𝗧𝗵𝗮𝘁 𝗟𝗼𝗼𝗸𝘀 𝗟𝗶𝗸𝗲 𝗶𝗻 𝗣𝗿𝗮𝗰𝘁𝗶𝗰𝗲 At a real estate SaaS company, I built a customer success function from scratch, redesigned onboarding, and installed upsell and reactivation workflows. Over 8 months: MRR grew from £42k to £71k, churn dropped from 4.8% to 2.7%, and NRR moved from 101% to 114%. At a 40-person financial education business, the founder was the operating system — every decision routed through him. I rebuilt decision rights and accountability structures so team leads owned their areas. Within 60 days, escalations dropped by more than half and he got his weekends back. At a US tax advisory firm, I built the sales operation from scratch, scripts, SDR structure, onboarding, CSM framework. Monthly sales went from $20k to $60k in six months. These aren't edge cases. This is what happens when operations catch up with ambition. 𝗛𝗼𝘄 𝗜 𝗪𝗼𝗿𝗸 I bring two things most fractional operators don't. The first is 11 years of ex-military service — including special ops — where the job was to assess fast, identify the real problem, and execute under pressure with limited margin for error. That discipline transfers directly into business operations, change management, and building teams that perform without being managed. The second is technical implementation capability. I don't just redesign your operations and hand you a plan. I build the systems, accountability dashboards, CRM architecture, AI-assisted workflows, automated reporting. You get a working operational infrastructure, not a strategy deck. I've managed a £750m programme portfolio at a global technology corporation. Delivered £300m in operational savings at a UK managed services business. Run GTM strategy for companies expanding into Saudi Arabia and the UAE. Stood up operations in environments where there were no systems at all. I know what scales and what doesn't. 𝗪𝗵𝗮𝘁 𝗜 𝗛𝗲𝗹𝗽 𝗪𝗶𝘁𝗵 Fractional COO and Director of Operations engagements for businesses that need senior operational leadership without a full-time hire. Operational diagnostics for founders who know something's wrong but can't see where. Decision governance and accountability framework design. CRM build and sales pipeline architecture. Business process improvement and change management. Business mentoring for founders scaling from operator to leader. Chief of Staff and Head of Operations roles where senior judgment is needed, not just execution. 𝗪𝗵𝗼 𝗜 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 Founders of businesses between £500k and £10m revenue, typically 10 to 50 people, where growth has outpaced the structure underneath it. Usually they're working harder than ever and getting less traction. The problem is almost never the market. It's the operating model. I'll tell you what's actually wrong — including if it's something uncomfortable. That's the job. 𝗛𝗼𝘄 𝘁𝗼 𝗦𝘁𝗮𝗿𝘁 Send me three things: what your business does and how big the team is, where growth has stalled or operations are breaking down, and whether you need ongoing operational leadership, a specific build, or a diagnostic first. I'll respond within 24 hours and tell you directly whether I can help and how I'd approach it.

I build the operational and supply chain foundation that takes DTC and e-commerce brands from idea to sustainable scale. With 10+ years of experience including enterprise operations at Unilever managing 1,000+ SKU portfolios and complex supply chains, I bring Fortune 500 discipline to founders who need structure, clarity and execution not just advice. I have taken brands from zero to launch and from launch to their first million. I know what breaks at every stage and I know how to fix it before it costs you. What I do: ✅ End to end supply chain design Procurement, inventory, demand forecasting, 3PL management and replenishment frameworks that eliminate stockouts and overstock. ✅ E-commerce and DTC launch From product to fulfilment to first sale. I build the operational backbone that lets founders focus on growth not firefighting. ✅ Operational systems installation SOPs that get used. Reporting rhythms that stick. Accountability loops that work. Systems that run without you. Team and process building I build teams that execute without founder intervention. Clear ownership. Clear outcomes. Clear accountability. ✅ Revenue operations Fulfilment optimisation, demand planning and operational efficiency that directly impact your bottom line. Results I have delivered: ✅ Madore Athletics: Canadian activewear brand. Built supply chain and operations for US market entry to become a six figure brand in the first year. ✅ Routine Cup: functional mushroom coffee brand. Built operations from the ground up. Launched within target timeline with full supply chain, Shopify, Klaviyo and fulfilment infrastructure in place. Brands I have supported span DTC e-commerce, luxury wellness, activewear, consumer goods and functional food and beverage across the US, Canada, Australia and Ireland. Core expertise: Demand forecasting · Safety stock and replenishment · 3PL performance management · Procurement · Inventory optimisation · MRP modelling · E-commerce launch · DTC operations · CPG supply chain Tools I work in daily: Notion · Mondaycom· Shopify · Klaviyo · Slack · Google Workspace · Deputy · Timely I work with a select number of clients at any one time to protect the quality of every engagement. Currently accepting new clients for Q3 2026. If your operations are reactive, your supply chain is unpredictable, or you are launching and need someone who has done it before. Send me a message or invite me let's talk.

I help healthcare organizations improve operations, increase revenue, reduce complexity, and execute strategy without the cost or commitment of a full-time executive hire. As a Fractional COO and Principal Management Consultant with 12+ years of senior-level leadership experience, I partner with healthcare systems, provider groups, behavioral health networks, HealthTech and MedTech startups, and other healthcare-adjacent companies. My clients range in size from venture-backed startups to Fortune 500 organizations throughout the U.S. and internationally. Recent and active engagements include: • Fractional or interim COO / VP of Operations • Strategy execution, roadmaps, OKRs, feasibility, and market research • Operations, process, workflow, and performance improvement • Revenue, reimbursement, and margin optimization • AI, automation, dashboards, and reporting systems • EHR, Epic, and healthcare technology optimization Message me to schedule a Discovery Call where we can explore your challenges and goals. After our call, I'll send you a clear action plan outlining recommended next steps, timeline, deliverables, and expected outcomes.

I help founders and leadership teams tighten operations, ship products their customers actually use, and build business models that hold up in the real world. I am Expert-Vetted on Upwork (top 1% of talent) with a 100% Job Success score, 15+ years across operations, product and strategy leadership, and $200K+ delivered here across 30 engagements. A good part of my recent work sits where operations meets physical product: e-commerce, DTC fulfillment and supply chain. Most recently I served as interim COO of an IoT health-tech company building a connected senior-care ecosystem (a smart watch, fall-detection device, emergency response system, pill dispenser, smart door lock and blood-pressure monitor). I rebuilt operations across both hardware and software delivery, managed manufacturing and cross-border supply chain across Europe, China and the US, and pulled product, engineering, finance, hiring and vendor management into one clean operating rhythm. A few results from recent work: - Ran fulfillment and supply chain for Cerascreen, a direct-to-consumer health brand shipping physical test kits to 350,000+ customers and 200,000+ lab tests a year, keeping lab integrations, inventory and order flow in sync. - Ran four parallel workstreams for Galderma's launch of a prescription dermatology treatment, keeping the CRM, marketing automation and analytics tracks aligned to a single launch timeline. - Led the full-lifecycle launch of AI Studio, an end-to-end platform for fine-tuning and deploying large language models, taking it from a tangled backlog to a shipped product over several quarters. - Led product for an applicant tracking system at Ework Group, a Nasdaq-listed Nordic talent solutions firm, running a 15-person cross-functional team across Sweden and Poland. - Held a three-year operations engagement with Homodea, an EdTech and e-commerce business, supporting a 156,000-member learning community across 295 courses. How I help, in plain terms: Operations and Fractional COO I find what is actually slowing the business, whether it is people, process or tools, and fix it. I stand up the operating backbone most growing companies are missing: clear goals and a reporting cadence, hiring pipelines, vendor reviews and a weekly rhythm the whole team can follow. For physical-product, DTC and e-commerce businesses I also run the supply and fulfillment side, managing 3PL and logistics partners, tightening inventory and reorder flows, and keeping fulfillment SLAs and returns under control. Where work is repetitive, I automate it with low-code tools so the team stops firefighting. Product Management and Product Ownership I turn a fuzzy idea or a tangled roadmap into a prioritized, buildable plan. I own the backlog, write clean requirements and user stories, and run agile delivery so the team ships what customers need. For commerce teams that means connecting the stack so data flows cleanly between storefront, order and warehouse systems, ERP and your 3PL, instead of living in spreadsheets. I sit between stakeholders and engineering so both sides keep moving without friction. Business Model Validation and Growth Strategy Before you commit real budget to a new product, market or pivot, I stress-test the business model and surface the assumptions most likely to break the plan. When leadership is going in circles, I turn opinions into testable experiments and settle them with evidence. When growth has stalled, I rebuild the model around what works now. I have worked across SaaS, AI, health-tech, IoT, e-commerce and DTC, HR-tech, EdTech, AdTech and pharma digital launches, with founders and teams from the UK, Germany, Switzerland, Sweden, Poland and Austria. Tools I use most: Jira, Confluence, Miro, Monday, ClickUp, Make, Zapier, n8n, Process Street, Shopify, HubSpot, Salesforce and Claude. Fluent in English and native in German, so I am comfortable across DACH, UK, US and wider EU teams. If you need a Fractional COO to steady operations and supply chain, a senior Product Manager or Product Owner to run a roadmap, or a focused session to pressure-test a new business model, send a message and we will see if it is a fit.

I help founders, executives, and fast-growth companies build the leadership capacity and operational systems required to scale with clarity, stability, and confidence. For 20 years, I’ve worked across 43 countries, delivering more than 2,500 training, coaching, and strategy sessions and impacting over 500,000 people worldwide. My work sits at the intersection of behavioral psychology, organizational design, and operational excellence — supporting companies through the real challenges that emerge when growth outpaces structure. I’m not a theoretical strategist. I’m a partner who listens deeply, diagnoses accurately, and builds systems that actually work — systems that leaders and teams use, not ones that collect dust. Whether I’m serving as a Fractional COO, Executive Coach, or Strategic Advisor, clients bring me in for one reason--to help them move from complexity → clarity, from firefighting → structure, and from potential → high performance. How I Help Organizations: 1. Leadership & Executive Performance - Executive coaching rooted in psychology + accountability - Conflict resolution, communication, and decision-making systems - Leadership team alignment and facilitation - Transitioning managers into high-performing leaders 2. Operational Infrastructure & Scaling - EOS implementation (L10s, scorecards, rocks, accountability charts) - Operating system build-outs in Notion/ClickUp/Asana - Process design, SOP creation, and workflow optimization - Fractional COO support for startups and scale-ups 3. Organizational Strategy & Culture - Strategic planning and goal alignment - Cultural transformation and behavioral interventions - RACI, authority matrices, feedback systems, and meeting rhythms - Cross-team collaboration and communication structure 4. High-Stakes Advisory - Founder/CEO decision-making - Governance & accountability systems - Change management and complex organizational turnarounds - Pre-investment or pre-acquisition operational readiness My Approach: Most consultants focus on either systems or people. I focus on both, simultaneously. A company can’t scale if: - the systems are unclear, OR - the leaders aren’t aligned, OR - the culture isn’t healthy, OR - the goals aren’t crisp, OR - the meetings are chaotic, OR - the processes don’t match the psychology of the team I bring a hybrid approach: - Operational frameworks (EOS, OKRs, GTD, Process Mapping) - Behavioral science (CBT, NLP, motivational theory, decision psychology) - Leadership development (ICF methodologies, executive coaching models) - Real-world execution (20 years doing this, not just teaching it) This creates solutions that are practical, adoptable, measurable, and actually sustainable Notable Client Work (Relevant Case Studies) 📌U.S.-Based Law Firm (60–70 employees, $15M revenue) - Brought in as executive coach → expanded to lead a full EOS-style implementation. - 30% reduction in partner operational workload - Clear accountability chart across departments - Cross-functional KPIs and dashboards - Repaired breakdowns between teams - Foundation for a scalable, high-performance culture - Projected 35% EBITDA increase based on new structures. 📌Swedish AI Company (Pre-seed → Series A trajectory) - Helped restructure operations, define KPIs, refine product workflows, and prepare for investment. - Valuation grew from $200K → $20M pre-seed - Now preparing for a $100M+ valuation round - Built leadership Cadence + operating model for scaling 📌 Dubai-Based Multi-Business Retail Group (Global expansion)- Structured their entire operating architecture across multiple brands. - Unified dashboard + cross-team reporting - Clarity across five business units - Enabled expansion into the USA and Germany - Built repeatable systems that support future franchising 📌 Fortune 500 Programs Delivered leadership, communication, and change management initiatives for: - Google - Microsoft - ANZ Bank - Fidelity - Genpact - Convergys Who I Work Best With: I’m ideal for companies that are: - scaling fast and need structure - struggling with communication or alignment - experiencing leadership friction - preparing for investment or acquisition - overwhelmed by complexity and unclear ownership - ready to implement EOS or another operating system And for leaders who: - want a strategic partner, not a cheerleader - value depth, clarity, and honesty - want systems that stick - appreciate a blend of psychology + operations What You Can Expect Working With Me: - Deep listening -Clear diagnosis -High-quality thinking -Zero fluff -Systems backed by behavior, not buzzwords -A combination of empathy and accountability -A partner who cares about results as much as you do Above all--you get someone who understands both the human AND structural sides of scaling. Ready to Talk? If you’re navigating growth, complexity, or leadership challenges, I’d be happy to explore how I can help over a quick introductory call.

I am an executive leader with a decade of experience driving revenue growth and transforming operations in the software and services sectors. As the Founder and CEO of my own company, I have developed effective operating systems, coached managers, and implemented technologies that enhance efficiency and profitability. My expertise lies in scaling businesses and executing growth strategies that deliver tangible results. I excel in hands-on leadership roles at people-first organizations, focusing on collaboration and innovation. If you're looking for a strategic partner who can lead initiatives and boost performance, let’s connect. I am ready to bring my expertise to your project and help you achieve your goals.

I’m a seasoned entrepreneur, legal consultant, and fractional executive with a track record of building and scaling businesses, aligning teams, and delivering results — especially in high-growth and impact-driven environments. My background as a licensed attorney and certified project manager allow me to approach complex business challenges in rapid growth and highly regulated segments to provide clear paths to results while effectively balancing risks and opportunity. As a result, I don't simply check off boxes, but I connect the strategy with the operational reality and people to meet tight timelines. Here’s how I can help: 🔹 Fractional COO Services — I step in as a strategic operator for startups and small businesses, helping to optimize operations, drive growth, and prepare for funding or acquisition. 🔹 Fractional General Counsel — Practical, business-aligned legal support across compliance, contracts, risk mitigation, and governance. 🔹 Talent & Hiring Strategy — Through my firm, The Contingent Plan, I’ve helped hundreds of professionals reposition their careers and advised companies on how to build effective, equitable teams. 🔹 Community & Economic Development — With deep nonprofit leadership experience (including Executive Director of Run Minnesota), I understand how to align strategy with mission and impact. Whether you need structure in your operations, clarity in your risk, or a partner who can help you turn big ideas into real systems — I bring hands-on support and executive-level thinking to every project. Industries I work with: startups, nonprofits, professional services, SaaS, fitness & sports, healthcare, cloud & mobile tech, local businesses, and economic development organizations. Let’s talk about how I can help move your goals forward. Skills: Fractional COO Business Operations Legal Consulting Compliance Strategy Organizational Development Strategic Planning Contract Review & Drafting HR & Talent Strategy Nonprofit Leadership Fundraising & Grant Strategy Community Engagement B2B Growth Strategy Product Development Go-to Market Strategy Mergers & Acquisition Fundraising (VC/PE) Workforce Development & Management

I help founders turn chaotic growth into predictable revenue and scalable operations. As a Fractional COO/CRO, I design and implement the systems that take you from founder-led hustle to a repeatable, data-driven machine. ✅ 15+ years leading business operations, revenue operations (RevOps), GTM strategy, and business development for SaaS/PaaS, ESG, EdTech and B2B tech companies ✅ Raised $250M+ across Series A–C, built 30+ strategic partnerships across EMEA & North America, and helped scale to ~$20M ARR through structured RevOps and GTM execution ✅ Deep experience with operations strategy, process optimization, P&L ownership, KPI & performance tracking, GTM design, sales enablement, pipeline management, fundraising strategy, investor relations, market expansion, and team/organizational design Key roles: 🎯 Fractional Chief Revenue & Operations Officer at Raffall 🎯 Fractional Chief Operations Officer at AtlantisFiber 🎯 Founder – Your CxO Online 🎯 ex‑VP Sales & Business Engagements at Builder.ai EMEA (grew to a $2.5B PaaS startup) If you need a fractional COO / fractional CRO / revenue operations consultant / startup operations & strategy advisor to fix your RevOps, GTM, business operations, fundraising readiness, or scaling challenges, I plug in as your on-demand C‑suite partner and get you moving fast with clear priorities, simple dashboards, and execution you can trust.

I am your quintessential Integrator and Driver—your company's backbone and forward force. As an Integrator, I excel in creating harmony within the leadership team, ensuring that vision aligns with execution. I am the linchpin that holds the fabric of the organization together, responsible for operationalizing the business plan and delivering on the P&L. My role is pivotal in fostering clarity, ensuring effective communication, and maintaining organizational consistency. Leveraging logic and a results-driven approach, I adeptly navigate the myriad ideas of visionaries, translating them into actionable plans that resonate with the detail-oriented minds of technicians. My unique ability lies in bridging the gap between grand visions and the granular details necessary for their realization, making me an indispensable asset in translating ideas into tangible outcomes. As a Driver, my approach is action-oriented and task-focused. I thrive in environments that demand direct communication, confront challenges head-on, and prioritize urgent, adaptive planning. My learning style is active, favoring a holistic understanding that keeps the bigger picture in focus. I am motivated by practical applications of knowledge, with a penchant for inventive and pragmatic solutions. My adventurous spirit draws me to roles that not only challenge but also leverage my assertive and risk-taking traits. I excel in competitive settings, especially those that call for leadership, persuasion, and the management of ideas and people. My ideal workplace is structured and organized, clear in its authority lines and goals, with a definitive focus on results. I value positions that allow me to influence and drive towards organizational success, appreciating roles that grant me the opportunity to debate, manage, and present. My decision-making is guided by rational thinking and a reliance on facts, preferring objective analysis over subjective judgment. This analytical prowess enables me to evaluate strategies logically, choosing the most effective path with decisiveness and composure. In summary, I am a dynamic leader—straightforward, self-reliant, and focused on practical achievements. My leadership style is geared towards influencing and managing teams towards achieving organizational objectives. I thrive on challenges that offer status, authority, and the opportunity to lead with innovation. My ideal work environment is one where competition is healthy, success is measured by performance, and contributions are recognized and rewarded.

I help online coaches and course creators scale beyond $1mio+ a month with my fulfillment & operation strategies. 📈 Hi, I’m Diego Miescher, a Fulfillment Systems & OPS Expert, working with some of the top 1% of online coaches, some doing over $1mio+ a month. With years in experience as a fractional COO, OPS Partner or just project based I will build the backend systems that make growth sustainable. What I can help you with: Starting a community from 0? ✅ Skool & Kajabi setup for starters - community build, curriculums, folders, gamification, packages, pricing, and design to start a successful community. Looking for a fractional COO or OPS Partner to scale OPS? ✅ OPS & COO partner for coaches - offer design, pricing strategy, SOPs, automations, team management, and retention systems to scale with fulfillment to 1mio+ a month. Want a more simple business as a DFY agency? ✅ Agency transformations - I will help you “Coachify” your agency with a structured coaching offer, helping you build the business plan, and scalable fulfillment model from 0 to your goals. Recent Wins: 🏅Ben Kelly (Acquisition Ace, 2024 - current) Rebuilt fulfillment & launched an instant upsell, generating $1mio extra revenue in 6–8 months. 🏅 Nick Metzger (Video Business Academy, 2021– current) Helped to scale from 0 to $200–300K/month with a 50% client success rate which is unseen in this space. 🏅 For Mike Hoffmann (Vendingpreneurs, 2025) Automated fulfillment & success tracking, positioning them for upsells and resells. Most online coaching businesses burn money chasing sales while their backend silently bleeds. The fastest way to scale in 2025/26? Performance-based fulfillment, systems that retain, resell, and multiply client lifetime value. I invented this strategy 4 years ago when our front-end sales dropped and we were forced to become creative. Now using it for all of my clients! 🤔 Want to hear more? Watch the video on my profile for a deeper look at my approach & client results. Let's talk.