Need a calm, tech-savvy operator who turns chaos into clean systems, builds processes your team can actually follow, and automates the work that slows everyone down? That’s where I come in. I serve as a Fractional COO & Operations Strategist, blending 8+ years of project management, systems design, automation building, and executive operational support for founders, agencies, and mission-driven organizations. Clients call me the “behind-the-scenes engine” that eliminates bottlenecks, keeps teams aligned, and creates operations that scale without burnout. WHAT I DELIVER ✅ Operations & Project Management Priority mapping, roadmaps, and execution you don’t need to micromanage Weekly rhythms, reporting, and transparent progress tracking PM setup/optimization in ClickUp, Asana, Monday, Trello, Airtable, Google Workspace ✅ Systems & SOPs That Scale End-to-end process mapping for smoother workflows SOPs, handbooks, and checklists your team can adopt immediately Onboarding systems to help new hires get productive faster ✅ Automation Architect for Leaner Operations Designing and implementing automations that cut manual work 20–50% Workflow automations across marketing, ops, customer success & admin Tools I use: Zapier, Make, Airtable Automations, Google Apps Script, AI workflows Integration setup across CRMs, forms, calendars, messaging & databases | Claude ✅ COO-Level Operational Leadership KPI dashboards and performance tracking Team alignment, meeting systems, and accountability frameworks Cross-function coordination between ops, marketing, and delivery teams ✅ AI-Enhanced EA/VA & Admin Support AI-based inbox triage, scheduling, follow-ups, SOP drafts & research Meeting prep, documentation, briefs & internal communication support 30–40% time savings through smart automation + AI pairing ✅ Digital Ops & Web Coordination Managing website/funnel updates and coordinating with dev/design teams Light Webflow/WordPress edits + CRM integrations Setting up client intake, onboarding and delivery automations SIGNATURE WINS 1. Rebuilt operations & documentation for a compliance-heavy organization, producing zero critical findings during audit season. 2. Automated core workflows (client onboarding, documentation, reporting) saving teams 10–15 hours per week. 3. Engineered a community & program structure that generated a 225% engagement increase. 4. Ranked Top 10% PM/EAs on Upwork with 100% JSS and 80%+ repeat-client ratio. TECHNICAL TOOLKIT Project Management: ClickUp, Asana, Monday, Trello, Slack, Airtable, Google Workspace Automation & AI: Claude Zapier, Make, N8N, Airtable Automations, Apps Script, ChatGPT, Claude, custom GPTs, workflow design, API-based integrations Community & LMS: Mighty Networks, Circle, Kajabi, Teachable, LearnDash Web & Design: WordPress, Webflow, HTML/CSS, Canva, Figma, Adobe XD Bonus Domain Expertise: Compliance-heavy operations, education/child programs like CACFP, Pre-K, NSLP, and multi-stakeholder environments.

Great marketing is useless if your internal operations break the moment you scale. If your business isn't consistently seen, remembered, and referred—and your internal workflows rely entirely on you putting out daily fires—you don't just need a marketer. You need business infrastructure. I am a business and marketing consultant backed by a proven background as a corporate COO. I bring a highly structured, operational lens to both organizational growth and brand strategy. I work with B2B organizations, elite consulting practices, and corporate leaders to build comprehensive backend systems and high-impact organic presence. I skip the vanity metrics and superficial growth hacks to focus on building a sustainable, systemized corporate engine. What we will build together: * Standard Operating Procedures (SOPs): Turning chaotic daily tasks into highly organized, documented corporate playbooks. * Strategic Hiring & Onboarding: Designing position scorecards, managing the vetting process, and training your team to execute with precision. * Organic Marketing Strategies: Establishing your firm’s digital footprint and commanding industry authority through authentic positioning. * Founder Freedom Systems: Structuring your business operations so that your team, technology, and marketing function flawlessly without needing your 24/7 involvement. I step into your business as a high-level fractional strategist, helping you move away from fragmented, manual workflows and transition into a predictable, optimized corporate structure. Ready to build the systems and visibility your business deserves? Let's connect. Click the "Invite" button to discuss your operational and growth goals.

𝗬𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝗶𝘀 𝗱𝗼𝗶𝗻𝗴 𝘄𝗼𝗿𝗸 𝗮 𝘀𝘆𝘀𝘁𝗲𝗺 𝘀𝗵𝗼𝘂𝗹𝗱 𝗼𝘄𝗻. Moving data between tools. Rebuilding reports. Chasing approvals. Updating CRMs by hand. None of it is complicated to fix - but fixing it properly requires someone who understands both the automation layer and the business underneath it. That's the combination I bring. I design and build AI-powered workflow systems for SMBs, startups, and agencies. I've run operations at Bolt ($8B, 45+ markets) and led complex operations at Wise - so I've managed the exact processes most businesses are trying to automate, at a scale where getting them wrong costs millions. I'm also a Business Fellow at Perplexity AI, which keeps me close to where AI tooling is actually heading. You don't just get someone who can configure Make dot com. You get someone who understands why the workflow exists in the first place. ⚙️ 𝗪𝗵𝗮𝘁 𝗜 𝗕𝘂𝗶𝗹𝗱 📋 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 & 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗦𝘆𝘀𝘁𝗲𝗺 𝗗𝗲𝘀𝗶𝗴𝗻 - ClickUp, Notion, and Airtable systems built to scale with your team - Cross-tool task automation based on status changes and custom fields - SOP documentation and workflow mapping for every system we build - Governance structures your team can own and evolve independently 🚀 𝗖𝗹𝗶𝗲𝗻𝘁 𝗢𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴 & 𝗢𝗳𝗳𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴 𝗙𝗹𝗼𝘄𝘀 - Trigger-based onboarding sequences from contract sign to first delivery - Automated welcome flows, access provisioning, and task creation - Offboarding workflows - access cleanup, feedback collection, data archiving - Document generation and e-signature routing via DocuSign and equivalents 🧾 𝗙𝗶𝗻𝗮𝗻𝗰𝗲 & 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀 - Invoice and billing automation - estimates to approvals to payments - Form submissions funnelled into accounting systems - Payment-triggered CRM updates, Slack alerts, and enrolment actions - Reconciliation workflows between sales and finance platforms 🔗 𝗔𝗣𝗜 & 𝗖𝘂𝘀𝘁𝗼𝗺 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 - REST API connections between tools that don't natively integrate - Webhook design, payload normalisation, and error handling - Custom automation logic using JavaScript and Python where needed - Authentication setup - API keys, OAuth, Bearer tokens 📈 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴 & 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲 𝗣𝗶𝗽𝗲𝗹𝗶𝗻𝗲𝘀 - Automated dashboards pulling live data across your entire stack - Scheduled report generation and distribution without manual assembly - KPI tracking systems with real-time visibility for leadership teams - Data normalisation and cleaning across disconnected tools 🧠 𝗛𝗼𝘄 𝗜 𝗪𝗼𝗿𝗸 - Workflow audit first - I map what exists before recommending what to build - Architecture before tools - the logic is designed before a platform is selected - Built to last - every system is documented, tested, and handed over so your team owns it - No over-engineering - simple, reliable, maintainable over clever and fragile - Single point of contact - I lead the engagement throughout, bringing in vetted specialist support for execution depending on scope ✅ 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗦𝗲𝗲 - Manual work reduced by 40–70% within the first build sprint - Onboarding and fulfillment cycles cut by half - CRM data accuracy and pipeline visibility dramatically improved - Leadership teams moving from reactive firefighting to real-time operational clarity 𝗪𝗵𝗼 𝘁𝗵𝗶𝘀 𝗶𝘀 𝗳𝗼𝗿 Founders and COOs running 10–100 person businesses where growth has outpaced the systems.Agencies with repeatable delivery that isn't systematised. Ops teams spending 20+ hours a week on work that should be automated. Teams who want strategy and execution - not just someone to follow instructions. 🛠 𝗧𝗼𝗼𝗹𝘀 𝗜 𝗪𝗼𝗿𝗸 𝗔𝗰𝗿𝗼𝘀𝘀 Automation: n8n · Makedotcom · Zapier · Webhooks · REST APIs AI: ChatGPT API · Claude API · LangChain · AI Agents CRM & Sales: HubSpot · GoHighLevel · Airtable · Pipedrive Ops & PM: ClickUp · Notion · Monday · Jira · Google Workspace Communication: Slack · Gmail · Telegram · Calendly · Zoom Finance: Stripe · QuickBooks · DocuSign E-commerce: Shopify · WooCommerce The tool is always the last decision, not the first. 𝗕𝗮𝗰𝗸𝗴𝗿𝗼𝘂𝗻𝗱 Global Operations Manager - Bolt (45+ markets · $8B valuation) Country Operations Lead - Careem (acquired by Uber · $3.1B) Business Fellow - Perplexity AI Senior Analyst - S&P Global Oxford Brookes · ACCA · 100% Job Success · Top Rated 𝗟𝗲𝘁'𝘀 𝘀𝘁𝗮𝗿𝘁 Send me a message with a quick description of your business and the manual work costing your team the most time. I'll come back within a few hours.

​​Sunil is an ex-Colgate Palmolive, British Petroleum, Hewlett-Packard senior manager. I bring 15+ years of leadership experience as a digital transformation champion, project manager, operations manager, and supply chain manager in Fortune 500 companies, helping businesses scale by driving comprehensive project management, digital transformation initiatives, and supply chain innovations. ◉ Background: As an MBA holder with a chemical engineering degree, I bring a strong foundation in both business and technical disciplines to every project. My career includes invaluable managerial experience with leading Fortune 500 companies such as: 1. British Petroleum 2. Colgate Palmolive 3. HP Inc. 4. Biocon Limited 5. ITC Limited 6. Finalis Inc. ◉ Core Expertise: - Project Management - Digital Transformation - Supply Chain Management - Logistics Management - Operations Management - Executive Assiatant - Chief of Staff ◉ Professional Overview: With a rich background in managing complex projects across leading companies, I develop and implement strategic solutions that elevate business operations and ensure project success. My expertise lies in providing clarity in communication, operational excellence, and strategic foresight, making me a dedicated partner in exceeding expectations. I am proficient in using a variety of tools to achieve these outcomes, including Jira, Asana, Trello, Monday.com, Microsoft Project, Smartsheet, Basecamp, Wrike, ClickUp, and Airtable. ◉ Key Areas of Focus: ✓ Project Management Excellence: Managing complex multi-million dollar projects to ensure seamless execution. ✓ Digital Transformation: Driving the adoption of digital technologies to transform business processes, increase operational efficiency, and deliver exceptional value across sectors ✓ Supply Chain Optimization: Implementing cutting-edge solutions to streamline supply chain operations, enhancing efficiency, and reducing costs.

I help founders and leadership teams tighten operations, ship products their customers actually use, and build business models that hold up in the real world. I am Expert-Vetted on Upwork (top 1% of talent) with a 100% Job Success score, 15+ years across operations, product and strategy leadership, and $200K+ delivered here across 30 engagements. A good part of my recent work sits where operations meets physical product: e-commerce, DTC fulfillment and supply chain. Most recently I served as interim COO of an IoT health-tech company building a connected senior-care ecosystem (a smart watch, fall-detection device, emergency response system, pill dispenser, smart door lock and blood-pressure monitor). I rebuilt operations across both hardware and software delivery, managed manufacturing and cross-border supply chain across Europe, China and the US, and pulled product, engineering, finance, hiring and vendor management into one clean operating rhythm. A few results from recent work: - Ran fulfillment and supply chain for Cerascreen, a direct-to-consumer health brand shipping physical test kits to 350,000+ customers and 200,000+ lab tests a year, keeping lab integrations, inventory and order flow in sync. - Ran four parallel workstreams for Galderma's launch of a prescription dermatology treatment, keeping the CRM, marketing automation and analytics tracks aligned to a single launch timeline. - Led the full-lifecycle launch of AI Studio, an end-to-end platform for fine-tuning and deploying large language models, taking it from a tangled backlog to a shipped product over several quarters. - Led product for an applicant tracking system at Ework Group, a Nasdaq-listed Nordic talent solutions firm, running a 15-person cross-functional team across Sweden and Poland. - Held a three-year operations engagement with Homodea, an EdTech and e-commerce business, supporting a 156,000-member learning community across 295 courses. How I help, in plain terms: Operations and Fractional COO I find what is actually slowing the business, whether it is people, process or tools, and fix it. I stand up the operating backbone most growing companies are missing: clear goals and a reporting cadence, hiring pipelines, vendor reviews and a weekly rhythm the whole team can follow. For physical-product, DTC and e-commerce businesses I also run the supply and fulfillment side, managing 3PL and logistics partners, tightening inventory and reorder flows, and keeping fulfillment SLAs and returns under control. Where work is repetitive, I automate it with low-code tools so the team stops firefighting. Product Management and Product Ownership I turn a fuzzy idea or a tangled roadmap into a prioritized, buildable plan. I own the backlog, write clean requirements and user stories, and run agile delivery so the team ships what customers need. For commerce teams that means connecting the stack so data flows cleanly between storefront, order and warehouse systems, ERP and your 3PL, instead of living in spreadsheets. I sit between stakeholders and engineering so both sides keep moving without friction. Business Model Validation and Growth Strategy Before you commit real budget to a new product, market or pivot, I stress-test the business model and surface the assumptions most likely to break the plan. When leadership is going in circles, I turn opinions into testable experiments and settle them with evidence. When growth has stalled, I rebuild the model around what works now. I have worked across SaaS, AI, health-tech, IoT, e-commerce and DTC, HR-tech, EdTech, AdTech and pharma digital launches, with founders and teams from the UK, Germany, Switzerland, Sweden, Poland and Austria. Tools I use most: Jira, Confluence, Miro, Monday, ClickUp, Make, Zapier, n8n, Process Street, Shopify, HubSpot, Salesforce and Claude. Fluent in English and native in German, so I am comfortable across DACH, UK, US and wider EU teams. If you need a Fractional COO to steady operations and supply chain, a senior Product Manager or Product Owner to run a roadmap, or a focused session to pressure-test a new business model, send a message and we will see if it is a fit.

Your business shouldn't rely on you to keep everything moving. As businesses grow, operations become more complex. Processes evolve organically, knowledge stays in people's heads, teams become increasingly dependent on the founder, and small inefficiencies start slowing down growth. That's where I come in. For more than 20 years, I've helped founders and leadership teams build the operating systems that allow their businesses to scale with greater clarity, consistency, and accountability. I don't start by writing SOPs. I start by understanding how your business actually works. I look at how work flows through your organisation, where projects stall, where communication breaks down, where decisions rely too heavily on the founder, and where operational bottlenecks are preventing growth. From there, I design practical systems that make the business easier to run, easier to scale, and less dependent on any one person. The result isn't just better documentation. It's a business that operates more smoothly, teams that work with greater confidence, faster onboarding, clearer accountability, improved client experiences, and founders who can focus on growing the business instead of constantly putting out fires. Over the course of my career, I've worked across SaaS, professional services, legal, real estate, hospitality, crypto, education, agencies, and founder-led businesses. While every industry is different, operational challenges are remarkably similar. Some recent results include: • Helped scale a luxury travel business from $3M to $5.85M in annual revenue by redesigning operations, building scalable systems, implementing KPIs, improving accountability, and creating hiring and onboarding frameworks. The team grew from 2 to 16 people. • Reduced hiring and onboarding time by 40% through redesigned recruitment processes, structured interview frameworks, scorecards, documentation, and AI-assisted workflows. • Built a real estate operating system that tripled operational capacity, reduced turnaround times by 40%, and was later white-labelled as a SaaS solution. • Improved customer retention by 60% by redesigning renewal and client engagement processes. • Built operational systems for growing businesses using Notion, ClickUp, Monday, Airtable, CRMs, and AI-powered workflows that continue delivering value long after implementation. My expertise includes: • Business Operating Systems • Process Improvement & Workflow Design • SOP Development & Knowledge Management • Organisational Design & Team Structure • Operational Scaling • Hiring & Onboarding Systems • KPI Dashboards & Accountability Frameworks • Project & Operations Management • CRM Implementation & Optimisation • AI-Enhanced Business Processes • Workflow Automation • Notion, ClickUp, Monday & Airtable • Founder & Executive Support Clients don't hire me because they need another project manager. They hire me because they need someone who can quickly understand how their business operates, identify what is limiting growth, and build systems that allow their team to perform at a higher level. I don't believe in creating complex processes that nobody follows. My goal is simple: to leave you with a business that runs more predictably, scales more easily, and no longer depends on you to keep everything moving. If you're looking for someone who can bring structure to complexity, improve execution across your team, and build an operational foundation that supports long-term growth, I'd love to learn more about your business.

Most founders hire me after the same realization: they're stuck becauseevery decision, every client escalation, every team question routes back to the them, and growth becomes a function of how much they can personally carry. That's the problem I solve. I'm Trixie, a fractional COO and embedded operator for founder-led businesses. My core job: run your agency so you can grow it. → 6+ years operating inside founder-led businesses and agency environments → 30+ founder-led businesses and agency-style environments supported → Longest active client engagement: 6 years (still ongoing) → Helped execute a campaign launch that generated $405,000 in a single push (National Bible Bee, 2025) → Managed teams up to 20 people across async operations → BS in Computer Engineering + MBA; former Business Analyst at the Department of Science and Technology (DOST), Philippines When you work with me, I won't only send status updates and wait for instructions. Instead, I make calls, direct the team, manage client relationships, and build the operating clarity that lets your business scale without adding chaos. What I bring that most operators don't is that I spent 5+ years in IT and 5+ years executing inside digital marketing. Paid ads, email campaigns, launch ops, content production, before moving fully into operations. That means I understand how marketing decisions affect delivery capacity, how delivery affects team structure, and how team structure affects growth. I moved into operations because I kept seeing the same pattern: the marketing strategy was solid, but the operational layer couldn't hold the load. Operators who come from only one lane often miss those connections. Who I work best with: Marketing agency founders at roughly $50K+ in revenue with a small team, who have real momentum but feel like the business is more dependent on them than it should be. If growth has outpaced your structure and you need someone to step in, take ownership, and build operating clarity without slowing you down. How I work: I work async, manage my own 3–5 person support team, and I'm the sole client-facing point of contact. My team supports me campaign execution and AI-related builds when the engagement calls for it. If any of this sounds like your situation, hit the green button and tell me what's breaking.

✔️ 4600+ hrs trusted by 60+ Upwork clients ✔️ Fractional COO & AI Operations Leader | Operational Transformation, Intelligent Automation, Scaling ✔️ 12+ years building and scaling technology companies - 50+ operational transformations from startups to Fortune 50 ✔️ Founder of TrackMage (e-commerce logistics SaaS) ✔️ Lead Investor, Physical AI Europe Fund I ✔️ Currently architecting multi-agent AI systems and agentic workflows for two ventures I build, fix, and scale the operational backbone of technology companies. Then I automate it with agents. Are you a: ➡️ SaaS or software product company ➡️ marketing or development agency ➡️ e-commerce or logistics business ➡️ startup scaling past the founder-does-everything phase ➡️ company exploring AI transformation for your operations Can you relate to some of the below? ❓ Your operations still run on manual processes, Slack messages, and tribal knowledge instead of documented systems ❓ You spend too much on development or delivery without getting tangible, predictable results ❓ Your project budget looks like a black hole — constantly sucking in more money and people ❓ You're firefighting all the time instead of delivering value to your customers ❓ You know AI could transform your operations but don't know where to start or how to deploy it safely ❓ Your founder/CEO is trapped in day-to-day operations instead of focusing on growth If you recognize yourself in at least one of those, you've come to the right place. WHAT I BRING: 🔧 OPERATIONAL TRANSFORMATION I design systems out of the right people, processes, and tools - then install the accountability structures that make them self-governing. SOPs, KPI dashboards, workflow automation, team structure, and governance that actually sticks. 50+ engagements, from solopreneur agencies to 125+ person enterprise teams. 🤖 AI-NATIVE OPERATIONS I don't just consult on AI - I deploy it. Multi-agent workflows, automated customer support triage, AI-powered analytics, intelligent onboarding systems, and AI-driven research pipelines. Currently architecting agentic infrastructure for two ventures, including autonomous agent systems for development, support, and investor operations. 📊 CASE STUDIES: Agency from Portland (Automated Dreams) Transformed solopreneur operation into a scalable agency. Average project value: $3K → $15K (400% increase). Delivery cycle time cut by 40%. Owner still travels the world while teams deliver consistently. "There are very few people that you can 100% trust, and Irina is one of them. Had I not hired Irina when I did, I'd not be surprised if our business had closed due to crumbling operations." — CEO SaaS Company (Nimbus Web, San Francisco) Led Agile transformation and operational redesign for a 20-person team. Reduced founder dependency by 60% — the CEO stepped out of daily operations entirely. Enterprise Platform (Pfizer, London) Operational delivery lead across two platform organizations (125+ people). Established cadences and governance that reduced delivery cycle time by 30% without adding headcount. $1B+ Real Estate Firm (La Fayette Properties) Fractional COO consulting. Assessed operational structure across acquisition, asset management, and investor relations. Designed systems to support scaling from 5,000 to 10,000+ homes. What results can you expect? 🏆 Systematized, automated operations with clear ownership and accountability 🏆 Bottlenecks identified and eliminated - so you can reach the next level 🏆 Self-managing teams that free your time for needle-moving activities 🏆 AI-powered workflows that handle repetitive tasks, triage, and reporting automatically Certifications: SAFe 6 Practice Consultant (SPC) Certified Scrum Master (CSM) Lean Six Sigma Green Belt Certified LeSS Practitioner Certified Customer Value Optimization Specialist NEXT STEP: Let's see if we're a good fit. Contact me for a free 30-minute consultation.

I help companies eliminate manual work and scale their operations by building structured, automated, and AI-enhanced systems. If your CRM is messy, your processes are manual, or your team is wasting time on repetitive tasks—I fix that. With 10+ years of experience in CRM architecture and business process automation, I specialize in turning fragmented workflows into clean, scalable systems that improve efficiency, visibility, and decision-making across your business. Previously, I founded and led Automated Dreams, where I designed and implemented automation and CRM systems for growing companies. Today, I work independently with clients to deliver high-impact operational systems that actually scale. ⸻ AI-Enhanced Systems (Practical Use, Not Hype) I incorporate AI where it meaningfully improves operations: ✔️ Automating decision logic (lead routing, support triage, internal workflows) ✔️ AI-generated summaries, notes, and task automation inside CRM systems ✔️ Data enrichment, classification, and cleanup ✔️ Connecting tools like OpenAI, Zapier, and HubSpot for intelligent workflows My focus is simple: use AI where it saves time or improves outcomes—not just to check a box. ⸻ What I Do Best 🔹 Automation & Workflow Design Design systems that eliminate manual work and reduce operational friction 🔹 CRM Architecture (HubSpot Expert) Build and optimize CRM systems that actually support your team 🔹 Integrations & Data Systems Connect your tools into a unified, reliable system 🔹 AI-Enhanced Operations Introduce AI into workflows in a practical, maintainable way 🔹 Change Management & Operational Strategy Successfully roll-out new systems and processes while instituting a culture of continuous improvement. ⸻ Tools & Technologies HubSpot, Pipefy, Zapier, Make, Ontraport, Fireflies, Klaviyo, ActiveCampaign, GHL, SquareSpace, WordPress, Lucid, MailChimp, Constant Contact, ClickUp, Jotform, Calendly, YouCanBookMe, Kajabi, ClickFunnels, Keap, PandaDoc, Shopify, WooCommerce, JustCall, Aircall, Stripe,... and many more APIs, webhooks, automation frameworks ⸻ Results ➖ Reduced operational costs by 30% through automation and system redesign ➖ Increased sales team efficiency by 40% via CRM optimization ➖ Built 200+ integrations, reducing data delays by 70% ➖ Designed systems handling 1M+ daily transactions with 99.9% uptime ➖ Cut infrastructure costs by 50% through cloud optimization ⸻ If you’re looking to: ✔️ Replace manual processes with scalable systems ✔️ Clean up and optimize your CRM ✔️ Introduce AI into your workflows (without overcomplicating things) ✔️ Build systems that support real growth Let’s talk.

Through pure grit, you've built something real. Now it needs to run without you in every decision. I'm a Fractional COO who designs, installs, and runs the operational infrastructure that fast-moving businesses need to scale, without adding complexity or chaos. My approach follows a disciplined sequence: Diagnose | Design | Document | Delegate. Every engagement ends with your team running the system, not depending on me. What I've delivered: 🚀 4 x revenue growth in 4 months - $300k to $1.2m increase in monthly sales by fixing the fulfillment process 🚀 4× revenue growth in 4 years ($600K → $2.4M) through systematic scaling 🚀 $4M project redevelopment delivered ahead of schedule and under budget 🚀 10% COGS reduction through team redesign and automation 🚀 60+ staff hired and onboarded through purpose-built recruitment systems 🚀 Doubled business footprint (3 to 6 sites) in 12 months through scalable systems 🚀 $10M P&L accountability across multiple operating entities What makes this different in 2026: I now design my own custom systems. Using AI-augmented workflows, live dashboards, and automated pipelines, I deliver operational infrastructure faster and at a fraction of what a full-time COO costs. Clients keep what I build. It works without me. I have working expereince in using Claude, OpenAI, Vercel, Supabase, Apollo, Instantly, and Github. Core Expertise: Business Systems Design & Implementation Strategic Operations Leadership Performance Optimization Leadership Team Development Process Engineering & Automation Sectors I've worked in: NDIS Aged Care Healthcare including medical Fitness Entertainment Publishing Professional services Financial Services I work with a small number of clients on ongoing retainer engagements. If you're a founder or CEO building past $1M and ready to install systems that scale without you, let's talk. Core specializations: Fractional COO, COO, Chief Operating Officer, Business Advisor, Business Consultant, Operations Systems Expert, Operations Strategist, Integrator, Systems Integrator, Executive Coach, Startup Operations Consultant, Scaling Expert, Fractional COO, Business Advisor, Operations Systems Expert, Integrator, Business Operations, Strategic Planning, Operational Planning, Organizational Design, Business Scaling, Workflow Optimization, Process Improvement, SOP Development, KPI Development, Leadership Team Development, Staff Recruitment & Management, EOS Integrator, Scaling Up, Performance Optimization, Operational Efficiency, Project Management, Change Management, Business Process Mapping, Operational Frameworks, Team Accountability Systems, Monday, ClickUp, Notion, Dashboard Reporting, AI Operations.