Most consultants give you a strategy deck. I build the infrastructure that makes your strategy work. Many clients hire me for operations support or project management. What they get is a Strategic Business Architect who designs the operational infrastructure their business needs to scale—then executes it. Over seven years, I've discovered that businesses don't fail from lack of vision. They fail from lack of infrastructure. The gap between "great idea" and "sustainable reality" is operational design—and that's exactly what I build. I've architected infrastructure for tech startups scaling rapidly, established businesses overhauling operations for growth, cultural organizations managing complex multi-stakeholder events, and founders launching ventures from zero. I think in systems, build across disciplines, and execute what others only plan. WHAT I BUILD: - Strategic infrastructure (business direction, roadmapping, decision frameworks) - Operational systems (workflow design, process optimization, automation) - Execution frameworks (end-to-end project leadership across teams and timelines) - Digital infrastructure (websites, integrations, workflow tools) - Creative operations (brand assets, marketing materials, media distribution) - Data infrastructure (dashboards, KPI tracking, business intelligence) HOW I'M DIFFERENT: I don't just advise—I build it with you. I don't just manage chaos—I design the infrastructure that prevents it. I've run my own ventures, managed compliance-heavy government projects, led product launches, and scaled operations across industries. I understand the weight of every decision and the ripple effect of every system you build (or don't build). Where others see a problem, I see infrastructure that needs designing. Where others manage competing priorities, I architect frameworks that help priorities find their natural hierarchy. I work in a "grow with you" partnership model—not transactional consulting. We build together, scale together, and win together. INDUSTRIES I'VE SERVED: Tech startups, creative agencies, e-commerce, cultural organizations, service-based businesses, coaches/consultants, sustainable ventures THE BOTTOM LINE: Your business needs infrastructure—the operational backbone between vision and reality. That's what I architect. That's what I build. Ready to build the infrastructure your business is missing? Let's start.

I am a Fractional COO and Operating Architect for founder-led and PE-adjacent companies navigating scale, capital events, and operating system rebuilds. I am the author of The Scrappy COO, a practical operating playbook for leaders building under real constraints. For 20 years, I've led operations across banking, lending, compliance, and multi-$100M operating environments, including executive leadership across organizations moving $7B-$9B in annualized transaction volume and managing $1.2B+ asset portfolios. My work spans: • Hyper-growth and burnout cycles • PE diligence and investor readiness • Cross-border expansion and integration • M&A, portfolio risk normalization, and regulatory scrutiny • Executive throughput constraints under scale This is not coaching. This is operating system architecture at the executive level. How I Work (My Operating Method): I don't fix symptoms. I rebuild operating environments at the system level. Which means, you’re investing in outcomes, not hourly pay for hire. 1. Signal Extraction & Constraint Mapping Rapid diagnostics across leadership capacity, throughput bottlenecks, financial controls, and delivery friction. 2. Root-Cause Architecture Isolation of system failure points across structure, incentives, tooling, governance, and decision rights. 3. Operating Model Rebuild EOS-aligned cadence, dashboards, SOP layers, and AI-enhanced execution workflows. 4. Executive Load Rebalancing Clarifying ownership, escalation paths, and performance signal across leadership teams. 5. Stabilization + Scale Guardrails Ensuring growth doesn't recreate the same failure modes. Core Engagement Areas: • AI x Operations Architecture • Scoring & prioritization logic • Process orchestration • Human-in-loop governance • Executive reporting & anomaly detection I do not train models or deploy infrastructure. I operate at the workflow, orchestration, and governance layer. Founder Clarity & Operating Diagnostics: • Executive throughput constraints • Decision friction • KPI blindness • System drag and execution misalignment Operating Rhythm & System Design: • EOS-aligned L10s • Leadership dashboards • SOP and role architecture • Data-to-decision pipelines GTM & Ops Alignment: • Revenue-to-delivery integrity • Sales, marketing, brand, and operations unification • Capacity-aware growth modeling Capital Event & Board Readiness: • Pre-diligence operating audits • KPI normalization for investor visibility • Data room operating clarity • Post-close integration planning Documented Operating Outcomes: • Scaled closed volume from $300M to $745M/month in four months via org design and workflow re-architecture • Built and led secondary marketing bulk and flow sales for mixed assets of $216M/yr • Increased ROA by .58 bps through design and GTM lead on new verticals • Automated compliance testing across full production lifecycle • Reduced cycle times from 6 months to 48 hours via org re-architecture • Built executive dashboards adopted as board reporting standard • Designed proprietary portfolio rating systems praised by federal regulators Engagement Positioning: Most founders don't hire me for hours. They hire me for outcomes. My work replaces or augments: • Full-time COO • Chief of Staff • Operating transformation teams -at a fraction of fixed cost, without the 6–9-month ramp risk. Engagements are structured with defined diagnostic phases, operating milestones, and executive reporting cadence. I work fast, precisely, and protect capital by eliminating root causes early. I am not the cheapest. I am often the least expensive-because precision prevents months of wasted spend. Availability: • Select strategic projects, diagnostics, and blueprint builds • Evening + weekend alignment windows • NDA-ready • Retainer and sprint-based engagements only

Most organizations don't have a technology problem. They have an execution problem. Critical work is spread across spreadsheets, email, CRMs, project management tools, disconnected automations, and manual processes. Teams spend more time coordinating work than completing it. I help organizations design and implement operational systems that eliminate bottlenecks, automate execution, improve visibility, and create scalable workflows that teams can actually run on. My work sits at the intersection of operations, workflow design, automation, AI, and systems implementation. I don't deliver recommendations that end up in a slide deck. I build production-ready systems that improve how work gets done. What I Help Organizations Build • AI-powered operational workflows • Business process automation systems • Workflow orchestration platforms • Internal business operating systems • Operational dashboards and visibility layers • Knowledge management and document intelligence solutions • CRM and HubSpot automation • SharePoint and Microsoft 365 workflow solutions • AI copilots and retrieval-augmented knowledge systems (RAG) • Cross-functional workflow and approval systems • Resource, capacity, and operational planning tools Typical Engagements Organizations usually hire me when they are experiencing one or more of the following: • Teams are overwhelmed by manual processes • Work is falling through the cracks between departments • Existing automations are fragmented and difficult to maintain • Leadership lacks operational visibility • Growth is creating coordination challenges • AI initiatives have stalled at the pilot stage • Critical processes depend on tribal knowledge How I Work Every engagement starts with understanding the operational workflow underneath the problem. From there I design and implement systems that support execution through: • Workflow mapping and redesign • Operational data architecture • Workflow state management • Routing and escalation logic • API-driven orchestration • AI-enabled workflows • Human-in-the-loop governance • Operational reporting and visibility • Cross-functional process coordination The result is a system your team can operate confidently long after deployment. Experience Before consulting, I spent 16 years with Brother International in senior operational leadership roles with P&L responsibility across B2B wholesale, direct-to-consumer operations, channel management, and large-scale partner execution. Today I work with founders, leadership teams, agencies, consultancies, healthcare organizations, real estate operators, professional services firms, and growing businesses that need practical operational systems—not more software. Technology & Platforms AI & Automation • OpenAI • Claude • Gemini • AI Agents • Retrieval-Augmented Generation (RAG) • Workflow Automation • Prompt Engineering Operations & Workflow • Business Process Design • Workflow Orchestration • Operational Systems Architecture • Operational Dashboards • Governance & Approval Workflows • Knowledge Management Systems Development & Data • React / Next.js • TypeScript • Node.js • PostgreSQL • Supabase • REST APIs • Vector Databases Integrations • HubSpot • Microsoft 365 • SharePoint • Slack • Google Workspace • Salesforce • ClickUp • Asana • Jira • Notion • Zapier • Make • n8n Engagement Model • Discovery & Operational Assessments • Fixed-Scope Implementations • AI & Automation Projects • Workflow Modernization Initiatives • Fractional COO Support • Embedded Delivery Partnerships If your team is struggling with fragmented workflows, manual processes, operational bottlenecks, or AI initiatives that haven't reached production, let's discuss how we can build a system that delivers measurable operational results.

When growth starts depending on founder heroics, loose handoffs, tribal knowledge, and inconsistent execution, the business needs a stronger operating model before it can handle more momentum. For the last 25 years, I've helped founder-led, service-based, and growth-stage businesses diagnose operational friction, redesign broken or overloaded workflows, and build systems that improve clarity, accountability, and scalable execution. My background combines executive operations, business systems thinking, process redesign, and practical implementation. I am especially valuable when leadership can feel that operations, marketing, and delivery are out of alignment, but the real problem has not yet been clearly defined. Most common on and off-platform deliverables: - Workflow audits and operational cleanup - SOPs, policies, playbooks, and process documentation - ClickUp and Monday(.com) setup, cleanup, and workflow organization - Project and implementation support - Handoff redesign, accountability structure, and process visibility - Service-delivery improvement and operating rhythm - Cross-functional alignment between operations, marketing, and website execution - Fractional COO or strategic operations support for founder-led teams My work has included: - Setup, cleanup, and workflow organization using ClickUp and Monday(.com) - Centralizing fragmented service operations across multi-location businesses - Improving service delivery and workflow consistency - Building SOPs, process visibility, and accountability structures - Aligning operations with business realities and growth constraints - Guiding teams through operational cleanup, redesign, and implementation A few representative examples: - Centralized operations for a $200M service conglomerate spanning 50 brands across 8 states. - Overhauled a rehab and recovery organization's cash flow from deep in the red to 11% net profit. - Recalibrated a <5% profit virtual admin firm into a <18% (24/7/365) virtual call center - Designed a custom event-management platform to fix an inefficient event management process - Developed SOP-driven operational frameworks that improved execution for scaling businesses. I am the right fit when you need someone who can: - identify what is actually breaking execution - redesign the operating model - create clearer workflows, ownership, and standards - guide implementation far enough that the system becomes usable in the real world If your business is growing, but the current structure is creating friction, rework, confusion, or founder bottlenecks, that is the kind of problem I am built to solve.

Fractional Chief Operations Officer | EOS Integrator | Strategic Integrator | Multi-Company CEO Services | Right-Hand to 9 Figure Founders $150.00/hr Chief Operations Officer | EOS Integrator | Strategic Operator | Execution Architect | Force Multiplier | Right-Hand to 9 Figure Founders Specialized in $10K - 25K per month retainers for scaling founder-led businesses (EOS implementation, capital raing ops, revenue systems). I’m the Fractional Chief Operations Officer CEOs call when they’re running multiple companies and personal projects faster than their systems can keep up. For 15+ years I’ve served as the strategic right hand to 9- and 10-figure founders — translating vision into living roadmaps, aligning priorities across entities, and driving execution while protecting the CEO’s time and focus. I’m new to the Upwork platform in 2025, but I’ve spent the last 15+ years as a fractional Chief Operations Officer and LinkedIn Strategist for founders and executives in AI, fintech, blockchain, and venture-backed startups — including roles that directly supported $1B+ in capital commitments. Just search ‘Wendy Feliu’ on LinkedIn - I’m the only one and my profile is public. What I deliver every week for clients in your exact situation: • Weekly CEO syncs → structured plans + ruthless prioritization • One living Notion roadmap that keeps every company and personal project in sync • Cross-entity alignment (ops, finance, legal, family office, real estate, personal) • Integration of business + personal calendars, goals, and deliverables • The Nonet Pillars — my proprietary framework of nine interconnected disciplines that turns chaos into momentum Fast-paced growth companies: • Built and scaled content production systems and editorial calendars that drove 40%+ engagement growth for executive-led brands • Recruited, onboarded, and performance-managed distributed creative and ops teams (writers, designers, marketing, customer-acquisition specialists) • Designed and ran integrated sales + marketing playbooks across real-estate, fintech, and lifestyle portfolios • Stood up full back-office operations (CRM, project management, SOPs, budgeting) for 7-, 8-, and 9-figure operating companies in under 90 days Optional Add-On: LinkedIn Authority Engine ($4k–$8k/month extra): I also run LinkedIn for the founders I serve — turning raw voice notes and half-ideas into content that pulls in investors, talent, and customers. One founder’s posts alone helped close $1B+ in commitments. Another saw 40%+ engagement growth and 15% more inbound leads in 90 days. Zero extra meetings from you - we layer this on top of the COO retainer. Research & Strategic Intelligence: • Built and maintained proprietary database of 16,000+ U.S.-based ultra-high-net-worth individuals and family offices • Conducted due-diligence and background research on investors, partners, and vendors across fintech, AI, blockchain, and real estate • Researched and summarized complex topics into executive-ready 1–2 page briefs and presentations If you need someone to “manage tasks,” hire an assistant. If you need the operator who becomes the central nervous system for your entire ecosystem, let’s talk. US-based (EST) | Available 24/7 Chief Operations Officer | Chief of Staff to CEO | Strategic Operator | Execution Architect | Force Multiplier PROFESSIONAL SUMMARY: • Strategic Chief Operations Officer and execution architect with 15+ years partnering with founders, CEOs, and UHNW principals to translate vision into impact. • Creator of The Nonet Pillars of Strategic Business Excellence — nine integrated disciplines linking strategy, operations, and communication for measurable results. • Partnered directly with global founders and investors to operationalize multi-venture strategy, secure $1B+ in funding, and unify execution across continents. CORE COMPETENCIES: Strategic Execution | Operational Architecture | Cross-Functional Alignment | Executive Communication | Investor & Board Relations | Organizational Rhythm | Strategic Influence | System Design | Research & Intelligence EDUCATION & CERTIFICATIONS: Georgia Southern University – Business Administration Degree Licensed Florida Real Estate Agent Advanced Executive Operations & Strategic Communications Training EARLIER CAREER: AT&T - Chief of Staff, Public Relations AT&T - Manager, Human Resources AT&T - Manager, Events & Promotions

I help companies scale complex technology platforms, fix failing programs, and turn ambitious ideas into operational reality. I’m a senior operations and digital transformation executive with 38 years of experience across enterprise technology, SaaS platforms, AI, blockchain, and decentralized finance, including 25+ years leading multi-country operations across Asia-Pacific. Over my career I’ve held multiple COO, SVP, and Operations Director roles, building and scaling platforms used by thousands of companies across global markets. I’ve led large-scale SaaS deployments, enterprise migrations, agile transformations, and operational turnarounds across Belgium, China, Hong Kong, Thailand, Malaysia, Netherlands, Pakistan, Singapore, and Australia. Key highlights include: • Scaling SaaS platforms serving 3,500+ companies across APAC • Leading multi-country platform rollouts across 39 markets • Turning failing technology programs into profitable regional businesses • Delivering millions in revenue growth and operational cost savings • Leading agile transformations increasing development productivity by 40–50% • Early AI adopter since 2009, blockchain adopter since 2012, and founder of multiple Web3 and AI ventures I am currently Co-Founder, COO, and Chairman of Resonance Labs, the company building Raster, an AI-powered Web3 wealth management platform operating across wallets, blockchains, CeFi, and DeFi. How I Help Clients I work with founders, investors, and companies that need senior strategic and operational guidance, particularly in complex technology environments. Common engagements include: • Web3 / DeFi platform strategy • AI product and infrastructure strategy • SaaS platform architecture and scaling • Operational scaling for startups and scale-ups • Agile transformation and engineering productivity • Fractional COO / operational leadership • Platform delivery recovery (fixing failing projects) • Go-to-market and ecosystem strategy for Web3 projects I combine enterprise operational discipline with startup execution speed, helping companies avoid expensive mistakes while scaling efficiently. If you’re building something ambitious in Web3, AI, or SaaS, I can help ensure it actually works in the real world.

Certified Program & Project Manager | Product Manager | Digital Transformation Specialist | GoHighLevel Expert | Data Analyst | Shopify | Marketing Strategist | Product Management | IT Enablement Professional I can guarantee you a 𝟯𝟬𝟬% 𝗥𝗢𝗜 𝗶𝗻 𝗷𝘂𝘀𝘁 𝗮 𝗾𝘂𝗮𝗿𝘁𝗲𝗿, helping more than 48+ companies reach their goal within the timeframe and creating maximum potential of business, with proven methodologies and strategy. I am a Project Manager with a proven track record in managing large and complex IT enablement projects and orchestrating successful digital transformation programs across both the public & private sectors. With over 4+ years of diverse experience, I have honed my skills as a project manager, management consultant, and chief technology architect, offering high-impact solutions to clients worldwide. I cultivate strong relationships with my previous UpWork clients, showcasing an enduring dedication to excellence, productivity, and client contentment, leading to successful engagements. My expertise lies in conceptualizing, planning, coordinating, and managing projects, leading the transformation from vision to realization. 🎯 I am adept at integrating diverse business, functional, and technical teams into one cohesive powerhouse, delivering projects that exceed expectations and provide lasting value. Consider me a "game-changer" for your project team. 🚀 I excel at tackling obstacles head-on, perfecting procedures, and swiftly resolving issues. I have a knack for creating effective workflows to overcome roadblocks and boost quality and efficiency. As a natural problem solver, I derive immense satisfaction from bringing order out of chaos and steering your project towards successful completion. Professional Certifications: ✔️ PMP - Project Management Professional By PMI ✔️ PMI-ACP - Agile Certified Practitioner ✔️ PPM - Professional Project Manager By Google ✔️ ITIL Managing Professional and Specialist Global Work Experience: I bring to the table an extensive portfolio of global work experiences, having collaborated with clients from the USA, UK, Canada, Australia, New Zealand, and several countries in Europe, the Middle East, and Asia. This diverse exposure has equipped me with a unique perspective and a deep understanding of different cultural nuances, business environments, and market dynamics. Technical Proficiencies: 🔧 Project & Task Management Tools: Microsoft Project Professional, Atlassian Jira Software, Trello, Monday, Asana, ClickUp, Wrike, Notion. 💡 Office Productivity Tools: Microsoft Office, Google Workspace, Atlassian Confluence, Microsoft Azure, DropBox, OneDrive, DocuSign, Zoho. 📣 Communication & Collaboration Tools: Microsoft Teams, Google Meet, Zoom, Slack, Discord. 📈 Visualisation and Conceptualisation Tools: Microsoft Visio, Miro Boards, xMind, Lucid Charts, Figma, Draw.io, MindMaster. 🔀 Integration and Automation Tools: Zapier, Make, Power Automate, Monday Recipes and Integrations, Jira Workflows and Automation, ClickUp Automation, Asana Automation, Go High Level Funnel Building I am excited to bring order to your project chaos and steer your vision to its successful realization. Let's connect today to discuss how we can transform your projects into success stories. Availability: I am available for both short-term and long-term projects. Let's discuss your needs and chart the best path forward. Languages: English (Native/Bilingual) Specialties: Digital Transformation, IT Enablement, Project Management, Team Integration, Workflow Optimization, Problem Solving. Key Traits: Proactive, Detail-oriented, Adaptable, Collaborative, Solution-focused. With a commitment to excellence and a passion for delivering value

I’m a data-driven Chief Operations Officer (COO) with a proven track record of helping businesses scale, align their teams, and increase profits by creating streamlined systems and processes. I thrive in fast-paced environments where CEOs and founders need to shift from working in their business to focusing on growth. My expertise spans multiple industries, including SaaS, PR/Marketing, Business Coaching, Real Estate, and more. With over 12 businesses served and $1M+ in profit increases generated, I specialize in turning vision into reality by optimizing internal processes, enhancing team performance, and ensuring customer satisfaction—all while keeping a firm eye on profitability. Key Achievements ✅ $1M+ in Profit Growth: Partnered with 12+ businesses to implement operational and strategic improvements, resulting in a combined profit increase of over $1M. ✅ 150+ Clients Onboarded Successfully: Developed seamless client and team onboarding processes across various industries, reducing friction and improving retention. ✅ Expansion & Revenue Success: Led a multi-location expansion that increased a client’s revenue by $475K within just 8 months. ✅ Team Alignment & Retention: Created hiring processes that resulted in low turnover and high team morale while supporting individual professional growth. ✅ Process Automation & Efficiency: Automated key processes that minimized human error, improved productivity, and increased operational efficiency. Services I Offer ➡️ Business Strategy & Innovation ➡️ Translating CEO vision into actionable plans ➡️ Profit forecasting and budget creation ➡️ Contract review and vendor management ➡️ People Management & Team Development ➡️ Onboarding clients and team members ➡️ Building high-performing teams and improving retention. ➡️ Performance improvement and career development coaching ➡️ Processes, Planning & Project Management ➡️ Creating scalable systems that align teams ➡️ Automating processes to reduce human error ➡️ Managing cross-functional teams and new initiatives ➡️ Client Relations & Customer Retention ➡️ Implementing standards for customer care and retention ➡️ Designing processes to handle feedback and improve satisfaction Tools & Platforms I Master Project Management: Asana, ClickUp, Slack, Zoom, ClickUp Automation & Systems: Zapier, Gusto, Mighty Networks Marketing & CRM: Mailchimp, MailerLite, Canva, Kit, Honeybook, Dubsado E-commerce & Client Portals: Shopify Why Upwork Doesn’t Tell the Whole Story Sure, I might not have a ton of Upwork reviews (yet), but I’ve spent the last decade transforming businesses behind the scenes—boosting profits, aligning teams, and building sustainable systems. My clients don’t just survive high growth, they thrive. If you’re ready to align your business and take things to the next level, let’s connect. Industries I’ve Worked In ~SaaS & Tech ~PR/Marketing Agencies ~Business Coaching & Consulting ~Real Estate & Finance ~Health & Wellness ~Beauty & Hospitality ~Construction & Service-Based Industries Let’s Align Your Business for Growth Ready to move your business from chaos to clarity? I’m here to create sustainable systems that drive revenue, streamline operations, and set your business up for long-term success.

Organizations engage me when leadership faces an important business decision and the path forward is not clear. I specialize in executive business analysis, combining operational diagnostics, competitive intelligence, financial reasoning, AI-assisted research, and strategic writing to help leaders understand what is actually happening before making expensive decisions. My work produces practical, decision-ready analysis that leadership can act on immediately. Typical Executive Engagements I help organizations answer questions such as: • Why has growth stalled? • Is this business plan convincing? • Does this investment narrative make sense? • Where are we actually losing money? • What are competitors doing differently? • Is this strategy commercially viable? • Which operational problems deserve attention first? • How should leadership prioritize execution? Core Services Executive Business Analysis Decision-ready assessments for founders and executive teams facing operational or strategic uncertainty. Business Plan, Proposal & Investment Memo Review Reviewing business plans, investor memoranda, grant proposals, commercialization strategies, executive summaries, and funding narratives for clarity, logic, structure, reviewer confidence, and persuasive impact. Competitive Intelligence Market research, competitor assessment, industry analysis, and strategic positioning. Operational Intelligence Identifying bottlenecks, execution gaps, process failures, organizational misalignment, and revenue leakage. AI Business Workflow Integration Helping executive teams integrate AI into research, analysis, proposal development, executive communication, meeting preparation, and decision support. Fractional COO Support Ongoing operational leadership for clients who need execution support after an initial diagnostic engagement. Experience Supporting Work Involving • Professional Services • Retail • Education / EdTech • Government • Nonprofit Organizations • Startups • B2B Services Recent Project Experience • Executive business analysis • Operational diagnostics • Government proposal development • Commercialization strategy • AI workflow design • Organizational assessment • Executive communications • Competitive research Why Clients Hire Me Clients engage me when they need someone who can: ✓ Analyze complex business problems ✓ Review important executive documents ✓ Challenge assumptions ✓ Evaluate strategic options ✓ Improve operational clarity ✓ Produce concise executive reports ✓ Translate ambiguity into action I do not deliver generic consulting reports. I provide structured executive analysis that helps organizations make better decisions faster. Whether reviewing a business plan, diagnosing operational issues, evaluating commercialization opportunities, or supporting executive decision-making, my focus is delivering practical recommendations leaders can execute with confidence.

Most founders don't need more advice. They need a steady OPERATOR who can think clearly with them, design the operating system, and stay long enough to make it work. That's the role I play. I am Arun — Fractional COO and PMP-certified operator. 20+ years leading global operations at J.P. Morgan ($8T AUM). 50+ projects across 20 countries. Survived an OCC (US Treasury) regulatory audit. Today I partner with founders across THREE connected lanes: 🧠 STRATEGIC THINKING PARTNER Sit beside founders. Turn ambiguity into decisions, owners, and dates. Push back when the data says so. Not consulting — I do the work with you. ⚙️ OPERATING SYSTEM DESIGNER SOPs and onboarding playbooks · End-to-end workflows · KPI dashboards · Weekly cadence that actually happens 📊 REVENUE & EXECUTION DISCIPLINE Revenue Execution Scorecards · Profitability dashboards (margin per deal, supplier costs, cash flow runway) · Revenue-aligned SOPs · Weekly blockers + commitments tracking ------------------------------------------------------------------------------------------------------------------ 🎯 STRAIGHT TALK ON SCOPE I'm not a sales operator. I don't drive front-end revenue. I build the operations BEHIND the revenue — so your sales engine has something to scale into. ------------------------------------------------------------------------------------------------------------------ ⚙️ HOW I WORK — DIAGNOSE, DESIGN, DEPLOY Weeks 1–2: Map how the business actually runs. Find what's broken or invisible. Weeks 3–4: Draft workflows, write SOPs, build dashboards. Weeks 5–8: Roll out in phases. Train the team. Hand over. Ongoing: Monthly retainer for accountability and continuous improvement. ------------------------------------------------------------------------------------------------------------------ 🏆 PROOF ✔ Led global operations at a $8T institution — audit-ready, regulator-ready ✔ Lifted SLA 51% → 95% and CSAT 47% → 80% through coordination, not headcount ✔ Delivered 25% efficiency gains and 15% cost reduction in startup environments ✔ 50+ cross-functional projects across 20 countries ✔ Published Supply Chain Finance author · Speaker on AI in business ------------------------------------------------------------------------------------------------------------------ 🔧 RECENT FRACTIONAL WORK ✔ Strategic thought partner to a founder running multiple ventures — clarified priorities, sequenced decisions, translated strategy into execution ✔ Operational turnaround for a PE-backed hospitality business ✔ End-to-end operational backbone for a service business — SOPs, onboarding, discovery questionnaires, pricing sheets, service-tier frameworks ✔ Cash flow and profitability frameworks — margin per engagement, supplier costs, outstanding payments ✔ Backend systems for a real estate investment platform (family-home acquisitions) ------------------------------------------------------------------------------------------------------------------ 👥 WHO I WORK BEST WITH ✔ Service businesses, agencies, consultancies scaling past founder dependency ✔ Coaches and online businesses building infrastructure for the next phase ✔ PE-backed or acquired businesses needing operational reset ✔ Early-stage ventures needing discipline before hiring a full COO NOT a fit for: pure VA work, sales-driven roles, top-of-funnel revenue generation. ------------------------------------------------------------------------------------------------------------------ 🛠 TOOLS Hands-on: Notion · GHL · Smartsheet · Google Workspace · Avestor Quick to ramp: ClickUp · Asana · Airtable · HubSpot · Zapier I match the tool to the team — not the team to the tool. ------------------------------------------------------------------------------------------------------------------ 🧭 HOW I OPERATE Honest. Responsive. Patient. Committed. Calm under pressure. I tell you what's working and what isn't — no exaggeration, no dilution. ------------------------------------------------------------------------------------------------------------------ 🌎 AVAILABILITY Americas: 9 AM – 1 PM EST Australia: 1 PM – 5 PM AEST Europe & Asia: full coverage Need a steady operating partner who thinks, builds, and stays? First call is free. Let's talk.