Do have an experience on Customer service , Assisted customers with product related questions feed back and complaints. Provided clear and precise information and resolution to the customer.

I've been part of BPO/Call Center Industry for more than a decade now. I've handled several international accounts. Roles that I had before: 1. Customer Service Representative 2. Customer Associate II 3. Technical Support 4. Sales and Customer Experience 5. Inbound and Outbound Sales Consultant 6. Chat/Email Support 7. Data Entry 8. Billing Specialist 9. QA 10. Proctoring Accounts that I handled: 1. Dish (US Pay TV Service) 2. Quicken Bill pay 3. Intuit (Financial Account) 4. Telstra ( Telco in Australia) 5. Telco in US 6. Athelas Experiences here in Upwork 1. Virtual Medical Assistant 2. Provider Phone Caller 3. Claims Specialist 4. Outbound Caller 5. Team Leader 6. EHR and EMR 7. Data Encoder 8. Admin Assistant 9. Submitting claims 10. CPT and ICD-10 Medical Coding 11. Insurance Verification Tools : 1. Salesforce 2. Ring Central 3. EHR 4. Google Sheet 5. Gmail 6. Microsoft Office/Word 7. Slacks 8. Google Suite EHR that I handled: 1. Kareo 2. Practice Suit 3. Luminello 4. Advanced MD 5. Azalea Health 6.Medics CLoud 7. IntakeQ 8. Health Fusion 9. Valant 10. Therapy Notes 11. CureMD 12. Simple Practice 13. DrChrono 14. Eclinical Works 15. Charm I've been doing Sales for more than 5 years now and customer service is one of my edge. I always make sure to provide World class customer experience.

Experienced in managing events; Beneficiary and Entertainment. Possess admirable behavior in Public relations. Profound organizational and communication skills. Flexible to varied shifts or schedules and areas of assignment. Mastery in Microsoft Office and Programs. Excellent interpersonal and oral communication skills. Good critical thinking and problem-solving abilities. Well-developed etiquette of electronic communication. Ability to work for long hours and on weekends to fulfill job requirements. Passionate for growth and excellence through consistent hard work. Moreover, I am willing to be of service in any arrangement in the business and with the presence of my passion, I am determined enough to disperse my skills to handle the responsibilities in a well-organized manner. I believe that I could make a significant and valuable contribution to your company.

As a customer service specialist, I strive to be an essential component of every team I join. I am person with a versatile skillset, detail oriented, desire to learn new things, and committed to deliver excellent quality service. With over 7 years of solid and competent customer service experience, I take pride in conducting myself in a professional manner when representing a company. I thoroughly listen to customers and figuring out how best to serve their needs. Also, I have an exceptional typing skills. I can type 73 WPM with an accuracy of 99%. Below are my other skills: - Proficient in: Microsoft Tools Zendesk Shopify Freshdesk Zoiper Avaya - Chat Specialist - Email Representative - Sales and Order support - Intermediate knowledge in Adobe Tools - Excellent communication skills (Speaking and Writing)

Seeking a challenging opportunity where I will be able to utilize my skills, educational background and ability in communication skills, upselling and providing great customer service experience.

I am an experienced Level 2 Customer Support professional with 11 years of experience in handling complex customer inquiries and resolving escalated issues. I take pride in delivering excellent service by understanding customer needs, providing clear solutions, and ensuring satisfaction. With expertise in managing detailed customer concerns and offering in-depth assistance, I am skilled at de-escalating challenging situations and ensuring that all issues are addressed effectively. I am also experienced with CRM and ticketing systems, which helps me efficiently track and resolve customer cases. Key Skills: Expert in handling escalated customer issues Strong communication and interpersonal skills Proven ability to provide clear and effective solutions Skilled in managing complex inquiries and resolving concerns Proficient in CRM and ticketing systems (e.g., Zendesk, Genesys) Strong multitasking and time management skills Collaborative team player with a focus on customer satisfaction I am committed to ensuring customers receive the support they need and am passionate about delivering timely and efficient solutions to create positive experiences.

Experienced customer service representative with excellent communication skills. Clear English Accent. Over 2 years of experience responding to client concerns and acquiring the necessary knowledge to adapt to each opportunity. Typing speed is 60 words per minute. High speed internet and extremely results driven mindset.

I have over 6 years of experience working as a Customer Service Representative and Virtual Assistant for various BPO companies. My background includes remote work as an Account Manager, handling chat and email support for companies in the Reddit, Furniture, and Automotive industries based in the US. Additionally, I spent 2 years working as part of a management team. Most recently, I worked as a Product Manager for a marketing company, where I coordinated projects, managed tasks, and worked with teams to ensure smooth operations. I also served as a New Hires Supervisor/Mentor for a US-based loan company and as a Resolutions Specialist/SME for a Telemarketing company. These experiences have sharpened my skills in customer relations, training new employees, and managing customer satisfaction, especially handling escalated calls. Here are some of the key responsibilities I have managed in the past few years: Customer Relations: Handling customer concerns and requests effectively. -Customer Satisfaction: Managing escalated calls and ensuring satisfaction. -Communication Skills: Strong written and verbal skills in English, handling both emails and phone calls. -Employee Training: Experience in training new employees to perform at their best. I also have a fully equipped home office with reliable internet and computer systems to ensure efficient performance. I am adept at multitasking and always open to handling new projects. I am confident that my skills and experience would make a valuable contribution to your team. I would love the opportunity to discuss how I can contribute to your company's success.

I have good customer service skills. I know how to persuade irate clients. One thing I like the most about myself is that I have long patience with difficult and demanding clients. I can work under pressure. I stay calm in difficult and stressful situations. I am an expert in mentoring newbies and molding them to become better agents. I also know how to tailor fit the client's needs and give them the best solution that I and the company can offer/provide. I love talking to people and helping them with their issues or concerns. It is my satisfaction every time I resolved the clients' concerns and was able to help them in any way I can. Speaking with clients every day improves my communication skills, and my knowledge and I'm learning new things. As a highly-skilled, experienced, and passionate Client Care Specialist and Operations Manager, I am committed to providing excellent customer service, promoting teamwork, set as an example with a positive and supportive attitude, working under pressure, and ensuring efficient operation.

I Can do Multitask related to my skills, and I can finish my work neatly and accurately. I always meet all my client`s expectations. I've handle multiple accounts: Travel Agent, Health Care, Teleco, Online Selling Platform(Shopify)