I'm a lover of numbers with extensive experience in spreadsheets and data analysis. I enjoy creating, fixing and automating spreadsheets for any need, as well as analyzing data to gain insights.

I design impactful learning experiences that empower individuals and organizations to thrive. With seven years of expertise in instructional design and learning & development, and customer success, I specialize in creating scalable programs that enhance engagement and drive performance. My proficiency in instructional design models such as ADDIE and SAM, combined with a strong background in client success and B2B operations, enables me to craft targeted solutions that meet diverse needs. I’ve supported program implementation and facilitated live instruction while using data analysis to inform decision-making. If you seek a collaborative partner who understands how to leverage technology in education, create instructional design materials, help on-board and train new sales representatives, or coordinating trainings, let’s connect to discuss how I can help elevate your training initiatives.

My work sits at the intersection of AI instruction design, writing, editing, curriculum development, and human-centered communication. I take vague goals, scattered notes, rough drafts, unfinished concepts, and half-built processes and turn them into usable deliverables: prompts, knowledge documents, training frameworks, curriculum materials, workbooks, course content, assessments, manuscript reviews, and application materials. I engineer high-performance AI instructions, prompts, knowledge documents, and training frameworks that convert ambiguous objectives into predictable workflows. I build with clear goals, context hierarchy, tone rules, output standards, anti-drift controls, quality checks, and practical user workflows so AI output becomes more consistent, accurate, useful, and manageable. My foundation comes from years of structural writing across multiple disciplines. Poetry developed my tone precision: diction, rhythm, compression, emotional control, and exact word choice. Fiction and manuscript development built my system continuity: character consistency, pacing, scene logic, continuity tracking, structure, theme control, and revision discipline. Game design and Dungeons & Dragons worldbuilding developed my logic architecture: flexible rules, anticipated user choices, defined exceptions, balanced complexity, and closed logical gaps. That mix supports AI workflows, curriculum planning, training systems, and any project where structure matters as much as style. I can build prompts, test outputs, identify failure points, compare versions, refine instructions, and shape raw AI assistance into polished human-ready work instead of treating the model like a vending machine for lucky guesses. I also bring strong writing and editing experience from manuscripts, worldbuilding documents, style guides, canon notes, revision frameworks, and long-form creative projects. I can draft, revise, restructure, simplify, expand, tighten, proofread, and polish. I understand developmental editing, line editing, continuity review, audience fit, tone control, readability, pacing, and document organization. My instructional work includes curriculum design, module sequencing, learning objectives, lesson planning, workbook-style documents, course readers, teaching content, unit exams, quizzes, assessments, interactive activities, video scripting, instructional video planning, LMS setup, uploads, navigation flow, and learner experience structure. I create educational content for different age groups and skill levels: Gradeschool science paraphrasing, supplemental activity instruction review, computer literacy curriculum, digital literacy standards alignment, online course development, adult training materials, student-friendly directions, teacher-facing content, and assessment writing. I make educational content clear, accurate, structured, and usable, not just a pile of definitions pretending to be instruction. I am especially strong at adapting language to the audience. I can rewrite complex information for students, clients, staff, teachers, general readers, or beginners without losing accuracy. Some projects need professional polish. Some need plain language. Some need grade-level simplicity. Some need persuasive clarity. I adjust tone, structure, and vocabulary based on the person who has to use the material. Years of bartending shaped my communication skills in a way formal training rarely does. Working with a wide range of people taught me to read tone, urgency, confusion, hesitation, frustration, interest, and comprehension in real time. I learned to anticipate needs, explain ideas different ways, simplify quickly, de-escalate tension, manage priorities, and communicate clearly with people who absorb information differently. That people-reading skill directly supports writing, teaching, reviewing, and training. Good content is not just correct. It has to land. I think about the reader or learner first: what they need, what may confuse them, what tone will work, what should come first, what can be removed, and what needs an example. I help clients build AI prompt systems, custom instruction frameworks, knowledge base documents, AI behavior guides, training manuals, workflow documentation, curriculum packages, online course materials, lesson plans, workbooks, quizzes, exams, activities, course readers, LMS-ready structures, video scripts, editing samples, cover letters, profiles, manuscript reviews, revision systems, and clean documents from rough source material. I turn complexity into usable language, scattered ideas into systems, and underdeveloped content into something people can understand, follow, and use. I turn messy ideas into clear systems, polished content, and AI workflows that actually behave.

Connector of ideas and people; equipping those around me with tools to live on purpose. With over 17 years' experience of managing and developing teams, I thrive in opportunities to elevate processes while leading, training, and developing people. Regardless of how varied the roles, it's all about engaging your sphere of influence: seeking people development and process improvement opportunities and initiating creative and results driven solutions. Work experience highlights include instructional design, change management, learning and development, staffing and recruiting, Articulate Rise and Storyline, Workday LMS administration, operations, sales and marketing, and entrepreneurial supports. Experienced and skilled facilitator in cultural development, team leadership, process creation and implementation, strategic thinking, and problem solving. Successful and innovative information technology systems trainer. Uniquely poised to launch and maintain successful learning and development within various organizations -- major corporations, large and mid-sized nonprofits and fast paced start-ups. Open to any projects that will help your organization elevate to the next level to fit scope, make it scalable, and ensure it is sustainable. StrengthsFinder: WOO, Connectedness, Belief, Includer, Input (Developer is #6) MBTI: ENFP Color Code: Yellow/Blue Enneagram 2 Predictive Index: Promoter

🌟🌟🌟🌟🌟 — 𝙇𝙖𝙩 "Lydia did a fantastic job setting up my course on Kajabi. She was patient, explained everything clearly, and made adjustments whenever I asked. I felt my project was in safe hands, and I’m so happy with the results. Highly recommended for anyone needing expert Kajabi help with Kajabi course creation!" 👋 I'm Lydia, a Kajabi strategist, Kajabi designer, and Kajabi automation specialist who helps coaches, course creators, and business owners turn their Kajabi website design ideas into profitable, SEO-friendly Kajabi platforms with Kajabi gamification and Kajabi mobile optimization that truly work. 𝙎𝙩𝙧𝙖𝙩𝙚𝙜𝙞𝙘 Kajabi 𝙊𝙫𝙚𝙧𝙝𝙖𝙪𝙡 𝙏𝙝𝙖𝙩 𝘿𝙚𝙡𝙞𝙫𝙚𝙧𝙚𝙙 𝙍𝙚𝙖𝙡 𝙂𝙧𝙤𝙬𝙩𝙝 A Kajabi client approached me with a Kajabi redesign request. Her Kajabi course design was weak, with poor Kajabi mobile responsiveness, low Kajabi SEO, and no Kajabi automation. After a Kajabi audit, I delivered: • Kajabi website redesign with Kajabi brand personality and Kajabi responsive UI/UX • Kajabi sales funnels & Kajabi landing pages for higher Kajabi conversions • Kajabi opt-in pages and Kajabi email automation sequences • Kajabi membership site setup with Kajabi course drip & Kajabi checkout customization • Kajabi blog design and Kajabi podcast hosting for Kajabi content growth • Kajabi bug fixing and Kajabi Zapier integrations for smooth Kajabi workflows 📈 𝙍𝙚𝙨𝙪𝙡𝙩𝙨 𝙞𝙣 𝙬𝙚𝙚𝙠𝙨: • 2X Kajabi lead generation & stronger Kajabi SEO • Higher Kajabi engagement via Kajabi gamification • Increased Kajabi conversions & Kajabi sales 💼 𝙃𝙚𝙧𝙚’𝙨 𝙒𝙝𝙖𝙩 𝙄 𝙊𝙛𝙛𝙚𝙧 𝙤𝙣 Kajabi: • Kajabi website design & Kajabi website redesign • Kajabi gamification & Kajabi course gamification • Kajabi sales pages, Kajabi opt-in pages, Kajabi landing pages • Kajabi funnels, Kajabi nurture funnels, Kajabi evergreen funnels • Kajabi membership sites & Kajabi course setup with Kajabi drip • Kajabi pipelines, Kajabi email automation & Kajabi broadcasts • Kajabi blog, Kajabi podcast, Kajabi community, Kajabi affiliate setup • Kajabi troubleshooting, Kajabi bug fixing, Kajabi DNS & Kajabi SSL setup • Kajabi checkout customization, Kajabi Zapier integrations, Kajabi analytics tracking ✨ 𝙒𝙝𝙮 𝘾𝙝𝙤𝙤𝙨𝙚 𝙈𝙚 𝙖𝙨 𝙔𝙤𝙪𝙧 Kajabi 𝙀𝙭𝙥𝙚𝙧𝙩? I combine Kajabi strategy, Kajabi SEO, Kajabi automation, and Kajabi technical expertise to build Kajabi websites, Kajabi funnels, and Kajabi online courses that actually convert. Your Kajabi vision deserves more than a quick Kajabi build — it deserves a Kajabi partner who listens, understands, and delivers with precision. 📩 Message me now and let’s create a Kajabi platform, Kajabi funnel, and Kajabi course setup you’ll be proud to showcase. 🔑 𝑲𝑬𝒀𝑾𝑶𝑹𝑫𝑺 (Kajabi-Focused): kajabi | kajabi expert | kajabi website | kajabi website design | kajabi funnel | kajabi sales funnel | kajabi landing page | kajabi online course | kajabi course creation | kajabi membership site | kajabi automation | kajabi email marketing | kajabi pipelines | kajabi email automation | kajabi course setup | kajabi coaching funnel | kajabi coaching website | kajabi evergreen funnel | kajabi seo optimization | kajabi consultant | kajabi designer | kajabi strategist | kajabi specialist | kajabi virtual assistant | kajabi developer | kajabi blog design | kajabi podcast hosting | kajabi integrations | kajabi migration | kajabi troubleshooting | kajabi bug fixing | kajabi redesign | kajabi support | kajabi training | kajabi community | kajabi gamification | kajabi sales pages | kajabi opt-in pages | kajabi checkout setup | kajabi drip courses | kajabi automation workflows | kajabi analytics integration | kajabi ssl setup | kajabi dns setup | kajabi affiliate setup | kajabi high-ticket funnel | kajabi nurture funnel | kajabi email campaigns | kajabi broadcasts | kajabi tracking setup | kajabi growth strategy | kajabi | kajabi expert | kajabi website design | kajabi website | kajabi online course | kajabi funnel | kajabi sales page | kajabi specialist | kajabi design | virtual assistant kajabi | kajabi landing page | online instruction | marketing strategy | sales | lead generation | graphic design | email marketing | web design | email automation | lead nurturing | search engine optimization | marketing funnel optimization | funnel testing | social media marketing | kajabi consultant | kajabi funnel expert | kajabi course creation | kajabi membership site setup | kajabi automation workflow | kajabi email marketing | kajabi pipeline setup | kajabi sales funnel design | kajabi integration specialist | kajabi course launch | kajabi seo optimization | kajabi backend support | kajabi sales funnel optimization | kajabi developer | kajabi support | kajabi designer | kajabi jobs | instructional design | elearning | curriculum development | learning management systems | addie model | clickfunnels | landing page | leadpages | course creation | interactive design

I’m a communications and marketing professional who really enjoys helping small businesses grow and connect with their communities. A lot of my experience has been with locally owned businesses, where I’ve worked on everything from social media and content creation to website management, branding, newsletters, and event promotion. I like helping businesses create marketing that feels authentic to who they are instead of overly corporate or generic. I’ve handled website updates and redesign projects, created content for blogs and social media, designed digital and print materials, managed email campaigns, and helped businesses stay organized and consistent with their messaging across platforms. I also enjoy building relationships within the community and helping businesses strengthen their local presence through partnerships, events, and outreach. I’m organized, easy to work with, and comfortable balancing multiple projects at once. I genuinely enjoy helping passionate business owners bring their ideas to life and create marketing that feels natural, clear, and engaging. Tools I’ve worked with: • Google Workspace (Docs, Sheets, Calendar, Gmail, Business Profile Manager) • Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint) • Adobe Creative Cloud (InDesign, Illustrator, Photoshop) • Canva, Adobe Express • Wordpress, Squarespace, GoDaddy, Wix • Zoom, Microsoft Teams • Dropbox • Docusign, PandaDoc, Adobe Sign • Asana, Simplified • Windows and Mac OS • TalentLMS and Absorb LMS

I build training programs that work — because I understand both how adults actually learn and how businesses measure results. My approach is grounded in andragogy — the science of adult learning — and Six Sigma methodology. I design content around how learners absorb and apply information in practice, not just what they need to know. That combination produces measurable operational outcomes, not just completion metrics. Currently at CNH Industrial, I design and deliver technical curriculum for a major agricultural product line, facilitate TTT events and instructor-led classes, and recently launched two original professional development workshops — virtual and in-person — centered on curriculum design philosophy and cross-channel collaboration to elevate learning outcomes across teams. Concurrently consulting with Electude Australia on HD vehicle curriculum design and assessment development for their international eLearning platform. At Rehlko (formerly Kohler Energy), that approach produced: ✔ Enrollment: 500 → 5,200 students annually (940% growth) ✔ Help line calls: 12–15 min → 3–5 min per call ✔ Program: $200K annual expense → $500K in profit ✔ NPS improved 64% | Customer satisfaction up 40% ✔ Network: 1 training center → 19 locations in 12 months Prior to that, I served as interim CLO at the National Transportation Center, developed virtual curriculum for Lincoln Tech and Ancora during COVID-19, directed a content team across four countries, and taught as Assistant Professor at Ivy Tech Community College — one of the largest community college systems in the U.S. What I can do for you: ✔ Instructional design — eLearning and ILT ✔ Curriculum development — technical, soft skills, onboarding, compliance ✔ LMS strategy and adoption (Docebo, Canvas) ✔ Training facilitation — in-person and virtual ✔ L&D program audits using Six Sigma methodology ✔ Train-the-trainer program design and delivery ✔ Fractional CLO — part-time strategic L&D leadership Every engagement starts with a scoping conversation — no surprises on scope or deliverables. MBA · CLDP · Six Sigma Green Belt (ASQ) · Ed.D candidate, Ball State University

I help companies turn complex processes and products into training that actually works — regardless of industry. Before instructional design, I spent a decade in live TV production and broadcast journalism, working under hard deadlines where things had to be right the first time, on air, with no do-overs. That background shows up in how I run projects now: tight scoping, clear client communication, and a bias toward shipping polished work on schedule. WHAT I BRING • Full-cycle instructional design — stakeholder interviews, skills gap analysis, curriculum architecture, storyboarding • Interactive eLearning built in Articulate Storyline 360 and Rise • Video training and product demos produced end-to-end in Adobe Premiere Pro and After Effects • LMS administration and rollout (Docebo, LearnUpon, Absorb) CREDENTIALS ATD Master Instructional Designer I've built training for SaaS, fintech, manufacturing, and financial services teams. Recent work includes a client webinar series that lifted registration 65% and live attendance 22%, and a 5-part product training video series produced start to finish. Let's talk about what you need your team or customers to understand.

As a Communication Studies graduate, I have a strong foundation in media and communication strategies. I’m adaptable, eager to learn, and always open to new challenges that help me grow professionally. I can help you with: • Video editing • Animation creation • Product design • Presentation design • Visual content development

Hello, I am Ronald👋 When we work together, we have the same goal: To help your business grow. A professional Virtual Assistant and Customer Service Specialist. I have the attention to detail and want every task to be finished before deadlines as much as possible. I love learning new skills and challenges and am a fast learner. I am loyal, hard-working, and can work with a team. I have experience in Customer Service, dealing with different personalities and types of people. I am also proficient with computers, essential applications, and software that professionals and businesses use widely. I am service-oriented and deliver on time to ensure client satisfaction. As a Virtual Assistant - Attention to detail, follow all information and instructions based on the client's needs - Manage all the tasks given within a day - Provide accurate details and maintain all the files in sequence - Perform general administrative duties, including managing files and records - Perform data entry, update records, and ensure data accuracy - Perform other duties as assigned by the executive or management team - Sending a daily report to the client. Customer Service - Providing information and answering all customer inquiries via different sales channels (Email, Chat, Calls, Social Media Page) - Handle customer service inquiries, manage general inquiries, and schedule appointments - Determine and fulfill clients’ needs, resolve complaints, and follow up to ensure satisfaction - Manage social media accounts, and respond to comments and messages. - Provide the return and refund based on the company policy - Maintain records of customer interactions, transactions, comments, and complaints - Process orders, forms, applications, and requests - Manage all the orders using the platform (Shopify, Seller Central, eBay, Amazon) Order Processing - Process the orders using Dropified or Oberlo - Process manual orders by using the export orders in Shopify and send them to our supplier - Manual Tracking upload using the tracking number from our supplier - Negotiating the price with our supplier and finding the best supplier with cheaper but quality products (Dropshipping) CRM: Freshdesk, Zendesk, Gorgias, Re:Amaze, Shopify Inbox Translation Tools: Unbabel, DeepL Tools and Applications: Shopify, Walmart Seller Center, Amazon, Stripe, PayPal, Google Drive, Google Suite. Microsoft 365, Chat GPT Team Management: Asana, Microsoft Teams LMS: Absorb Team Communication apps: Slack, Trillian, Zoom, Google Meet, Skype, WhatsApp, WeChat, Zoom Other Tools/ Apps: Loom, Canva If you are interested, I am just one invitation away!