Small businesses don't have time for IT problems — and they shouldn't have to. I help small business owners offload the complexity of their IT infrastructure so they can focus on running their business, not troubleshooting it. With over 10 years of hands-on experience, I provide end-to-end IT support across cloud, networking, and systems administration — from a single urgent fix to ongoing managed support. Cloud Migration & M365 Administration I handle complete Google Workspace to Microsoft 365 migrations (and vice versa) — mailboxes, calendars, contacts, and shared drives — with zero data loss and minimal disruption to your team. Post-migration, I can stay on to manage your M365 tenant, user accounts, licensing, and security policies so everything keeps running smoothly. Network Setup & Security I design and deploy reliable business networks using UniFi, configure secure remote access via WireGuard/Headscale VPN, and set up enterprise Wi-Fi — built to handle real workloads without dropping out. Whether you're moving offices or setting up from scratch, I get it done right the first time. Cloud Infrastructure (Azure / AWS) From provisioning virtual machines and managing cloud storage to configuring networking and databases, I keep your cloud environment lean, secure, and cost-efficient. I've deployed and maintained infrastructure for businesses across manufacturing, real estate, and professional services. IT Support & Helpdesk I provide dependable remote and onsite support across Windows, macOS, and Linux — using RMM tools and ticketing systems like Freshdesk to resolve issues fast and keep your team productive. Think of me as your on-call IT department without the overhead of a full-time hire. Credentials & Background Google IT Support Professional Certificate | Diploma in Information Technology Fluent in English, Hindi, Gujarati, and Swahili — great for diverse or globally distributed teams. Based in Calgary, MST — available for both one-time projects and long-term contracts. If your business needs reliable IT that just works, let's connect.

I provide patient, trustworthy, and security-focused remote tech support for individuals and small businesses. I can help with email and account security, malware and virus detection and removal, multi-factor authentication setup, password manager setup, windows troubleshooting, slow computer check, and cybersecurity guidance. My focus is to deliver excellent service through respectful, clear communication and professionalism.

I’m a Senior Network & Cloud Engineer with multiple years of experience designing, troubleshooting, and optimizing enterprise-grade networks and SD-WAN environments for global clients. I specialize in SD-WAN (VMware VeloCloud, Cisco Meraki, Fortinet, CATO), advanced network troubleshooting (L1–L3), and hybrid cloud connectivity (AWS, Azure, GCP). I have hands-on experience working with major ISPs (AT&T, Verizon, Comcast, Spectrum) and resolving complex WAN, MPLS, and internet performance issues. I’ve supported large-scale environments including telecom core networks (4G/5G, VoLTE, IMS), enterprise WAN infrastructures, and cloud-native Kubernetes deployments. 💼 Roles I Have Successfully Delivered: • Leve 2 Network Engineer 'RV Wifi Parks' - Access Parks USA • SD-WAN Engineer (Multi-vendor SASE environments) - ConfigureInc USA • Network Engineer (Enterprise & ISP Networks) - Airespring USA • Service Assurance Engineer (NOC L2/L3 Operations) - ATSG USA • Cloud DevOps Engineer (Kubernetes, CI/CD, Microservices) - Freelance • Telecom Core Network Engineer (4G/5G, VoLTE, IMS, NB-IoT) - Huawei Saudi Arabia • Technical Lead (Network Operations & Incident Management) - Ericsson Saudi Arabia 🎓 Certifications: • AI Solutions on Cisco Infrastructure Essentials • AWS Solutions Architect – Associate • Kubernetes Certified Administrator (CKA) • Kubernetes Certified Application Developer (CKAD) • Cisco Certified Network Associate (CCNA) • Juniper JNCIA Certified • CATO SD-WAN Certified • ADTRAN Certified • Ericsson Cloud Associate • Ericsson 5G Core & IMS Certified • Fortinet NSE-4 (In Progress) • Cisco CCNP (In Progress) 🔧 What I Can Do for You: • Design, deploy, and troubleshoot SD-WAN solutions (VeloCloud, Meraki, Fortinet) • Resolve packet loss, latency, and routing issues (BGP, OSPF, MPLS) • Configure site-to-site VPNs, Auto VPN, IPsec tunnels • Optimize WAN performance using QoS, traffic shaping, and business policies • Troubleshoot ISP/carrier issues and coordinate escalations • Configure and manage Cisco, Juniper, Aruba, MikroTik networks • Deploy and troubleshoot WiFi networks (Meraki, Mist, Aruba) • Setup hybrid cloud connectivity (AWS, Azure, GCP with on-prem) • Kubernetes deployment and networking troubleshooting (EKS, GKE) • Network monitoring and alerting (PRTG, SolarWinds, Wireshark) 💡 Why Clients Choose Me: ✔ Fast troubleshooting & root cause analysis ✔ Strong communication (clear updates, RCA reports) ✔ Experience with real production networks (not just labs) ✔ Proven ability to reduce downtime and improve performance If you’re facing network slowness, outages, SD-WAN issues, or need expert design/implementation — I can help you fix it quickly and efficiently. Let’s connect and get your network running at peak performance. 🛠️ Skills 🔹 Core Networking ✔ SD-WAN (VeloCloud, Meraki, Fortinet, CATO) ✔ Routing & Switching (BGP, OSPF, VLANs, STP) ✔ MPLS, VPN, IPsec, GRE ✔ Network Troubleshooting (L1/L2/L3) 🔹 Wireless & Access ✔ Cisco Meraki (MX, MS, MR) ✔ Juniper Mist (Marvis AI) ✔ Aruba Networks ✔ Cradlepoint / Peplink (LTE/5G) 🔹 Cloud & DevOps ✔ AWS (VPC, EC2, Load Balancer, VPN) ✔ Kubernetes (EKS, GKE, YAML, Pods, Services) ✔ CI/CD (Jenkins) ✔ Microservices Deployment 🔹 Telecom & 5G ✔ 4G/5G Core Networks ✔ VoLTE / IMS ✔ NB-IoT ✔ KPI Monitoring & Optimization 🔹 Tools & Monitoring ✔ Wireshark (PCAP Analysis) ✔ SolarWinds / PRTG ✔ PingPlotter / WinMTR ✔ ServiceNow / Netcool / BMC ✔ Meraki Dashboard / VeloCloud Orchestrator 🚀 Leadership Roles I Can Take / Have Experience Supporting: • NOC Team Lead – Leading L1/L2 engineers, managing escalations, and ensuring SLA compliance • Service Assurance Lead – Driving incident management, RCA, and network performance optimization • NOC Manager – Overseeing 24/7 operations, KPIs, reporting, and team performance • Customer Support Lead (Technical) – Managing client communication, escalations, and service delivery • Technical Lead (Network Operations) – Guiding troubleshooting, mentoring teams, and handling critical outages • SD-WAN / Network Architect – Designing scalable WAN and hybrid cloud solutions • Incident Manager – Managing P1/P2 incidents, bridge calls, and cross-team coordination • Operations Manager (Network/ISP/MSP) – Improving processes, reducing MTTR, and enhancing service quality

I help MSPs deliver faster support, stronger endpoint security, and more efficient IT operations. With 8+ years of experience across Helpdesk, NOC, Microsoft 365, Intune, ConnectWise, N-Central, and PowerShell automation, I independently manage tickets, streamline operations, and improve service delivery from day one. I’m an experienced MSP System Administrator and IT Support Specialist with hands-on expertise supporting SMB and enterprise environments across Microsoft 365, Azure, Intune, RMM platforms, endpoint security, virtualization, backups, and day-to-day IT operations. I have successfully managed and supported 1200+ endpoints while delivering SLA-driven technical support in fast-paced 24/7 MSP environments. I specialize in providing reliable remote support, proactive monitoring, automation, and operational improvements that help MSPs reduce ticket backlog, improve response times, and maintain stable client environments. CORE TECHNICAL EXPERTISE Microsoft 365 Administration - Exchange Online, Teams, SharePoint, OneDrive - User onboarding/offboarding and license management - Mail flow troubleshooting and mailbox administration - MFA, Conditional Access, identity and access management Azure & Intune Management - Device enrollment and endpoint configuration - Compliance policies and security baselines - BitLocker management and application deployment - Endpoint remediation and Windows troubleshooting Windows Server Administration - Windows Server deployment, management, and troubleshooting - Active Directory, Group Policy, DNS, DHCP administration - File server management and permissions administration - Remote Desktop Services (RDS) support and maintenance - Server performance monitoring and issue remediation Virtualization & Infrastructure - VMware and ESXi administration and troubleshooting - Virtual machine deployment and resource management - Hypervisor monitoring and infrastructure maintenance - Backup verification and disaster recovery support MSP Helpdesk & NOC Operations - ConnectWise ticket management and documentation - N-Central RMM monitoring, patching, and remediation - Alert management, health checks, and escalation handling - Remote support for users, workstations, and Windows servers - SLA-focused ticket resolution with strong communication - Experience supporting fast-paced 24/7 MSP environments Security & Endpoint Protection - CrowdStrike deployment, monitoring, and remediation - Huntress monitoring and threat response support - Endpoint security management and hardening - Conditional Access and identity protection policies - Incident response support and security best practices - Patch management and vulnerability remediation Backup & Maintenance Operations - Backup monitoring and recovery support - Routine maintenance and patch management - Endpoint health monitoring and proactive remediation - System update coordination and compliance tracking Automation & Scripting - PowerShell automation for repetitive IT tasks - Process optimization and operational efficiency improvements - Reduced repeat tickets through proactive automation and monitoring - Custom scripts for reporting, remediation, and maintenance WHY MSPS CHOOSE TO WORK WITH ME - Independently manage tickets from start to resolution - Strong troubleshooting and escalation decision-making - Clear, professional communication with clients and internal teams - Clean documentation and audit-ready ticket notes - Proactive approach focused on stability and prevention - Reliable long-term resource for MSP operations and support teams INDUSTRIES SUPPORTED - Managed Service Providers (MSPs) - Healthcare and multi-site medical clinics - Professional services firms - Retail and logistics operations - Education and training organizations If you’re looking for a dependable MSP engineer who can quickly integrate into your Helpdesk or NOC operations, support your clients professionally, and improve operational efficiency through automation and proactive support, I’d be happy to work with you.

Hi, I'm Faraz Ahmad, a Microsoft & Google Certified IT Support Specialist, IBM Cybersecurity Specialist, Apple Support Specialist, Professional Google Workspace Administrator, Cloud & Infrastructure Engineer, and Email Deliverability Expert with 20+ years of enterprise IT experience. I specialize in diagnosing and resolving complex IT, network, server, email, and web hosting issues. Whether you're experiencing email delivery failures, DNS problems, website downtime, server issues, or network connectivity problems, I provide fast, reliable, and permanent solutions. I have extensive experience managing enterprise IT environments supporting 24,000+ users, where security, uptime, and business continuity are critical. My Core Expertise Google Workspace & Microsoft 365 • Google Workspace Super Admin • Microsoft 365 Administration • Email migration and tenant setup • User, group, and license management • Security and compliance • Outlook configuration Email Deliverability & DNS • Fix emails going to Spam or Junk • SPF, DKIM & DMARC setup and troubleshooting • MX, TXT, CNAME, A & NS records • Domain verification • Email routing and authentication • Google Workspace, Microsoft 365, Zoho, cPanel Email, Hostinger Mail Domain, DNS & Web Hosting • Cloudflare, GoDaddy, Namecheap, Hostinger • cPanel & WHM administration • Domain transfers • DNS troubleshooting • SSL installation • Website migrations WordPress & Website Support • WordPress installation and migration • Website recovery • Malware cleanup • Performance optimization • Security hardening • Website troubleshooting Network & Systems Administration • LAN/WAN design and troubleshooting • Routers, Switches & VLANs • VPN configuration • DNS architecture • Network optimization • Firewall troubleshooting Server & Virtualization • Windows Server Administration • Active Directory & Azure AD • VMware ESXi • Microsoft Hyper-V • VirtualBox • Server performance tuning • Disaster recovery IT Helpdesk & Remote Support • Tier 1, Tier 2 & Tier 3 Technical Support • Windows troubleshooting • Software installation • Hardware diagnostics • Remote desktop support • Performance optimization Backup & Data Recovery • File recovery • System recovery • Backup solutions • Disaster recovery planning Platforms & Tools Google Workspace • Microsoft 365 • Active Directory • Azure AD • Cloudflare • cPanel • WHM • VMware ESXi • Hyper-V • GoDaddy • Namecheap • Hostinger • Jira • Zendesk • ServiceNow • TeamViewer • AnyDesk I pride myself on delivering accurate diagnoses, efficient troubleshooting, and long-term solutions rather than temporary fixes. My goal is to minimize downtime, improve security, and keep your IT infrastructure running smoothly. If you're looking for a dependable IT professional who communicates clearly and resolves issues efficiently, I'd be happy to help.

Struggling with complex IT, Network, Cyber migrations, cloud transitions, or keeping your Microsoft stack running securely? With 16 years in MSP & enterprise IT, I’ve led dozens of email migrations (Google Workspace, legacy Exchange, IMAP, on-prem to cloud) with zero data loss, projects and consulting for long time. Here’s how I help you: Design and build Microsoft cloud infrastructures (Azure, Office 365) Migrate email systems, optimize users, reduce downtime. Harden security (cyber best practices, surveillance, vulnerability mitigation) Automate processes with scripts, manage databases (MSSQL, MySQL) Support VoIP / voice integration (FreePBX, SIP) What you get: ✔ A detailed migration plan with rollback safeguards ✔ Clear communication and regular updates ✔ Post-migration support and fine-tuning ✔ My deep MSP experience applied to your custom needs Let’s talk show me your infrastructure, your pain points, and I’ll propose how I can make it robust, secure, and reliable. Josue Valentin | TechNet New England

✅ I help organizations secure their Microsoft environments, meet compliance requirements, and protect the contracts that drive their business. I’m the founder of Davis Tech Pro, a Microsoft Cloud Security and compliance consultancy focused exclusively on the Microsoft ecosystem. I help organizations secure, prove, and maintain compliance in regulated environments. I’ve led CMMC Level 2 compliance engagements for defense contractors and currently oversee active clients progressing through early assessment phases. While certification is still in progress, both engagements are aligned with CMMC requirements and timelines. I’ve also hardened Microsoft 365 environments for healthcare organizations handling 50,000+ patient records, deployed Zero Trust architectures across 300+ endpoints, and implemented Microsoft Sentinel SIEM solutions that reduced incident response time by 70%. If your organization runs on Microsoft in a regulated environment, I help you secure it, prove it, and keep it that way. 🛡️ CMMC & DoD Compliance (Level 1 & Level 2) For defense contractors, compliance directly impacts revenue and contract eligibility. I support contractors through full readiness, remediation, and audit preparation: ✔ CMMC Level 1 & 2 gap assessments ✔ NIST 800-171 aligned remediation planning ✔ SSP and POA&M development ✔ CUI handling and protection ✔ GCC High migrations and secure architecture ✔ Evidence preparation for C3PAO assessments Goal: help you pass assessments, reduce risk, and protect contracts. 🏥 HIPAA Compliance in Microsoft 365 I configure Microsoft environments to meet HIPAA safeguards without disrupting operations: ✔ Microsoft Purview sensitivity labels and DLP ✔ Conditional Access and MFA via Entra ID ✔ Audit logging, retention, and eDiscovery ✔ Secure PHI handling across M365 ✔ Compliance documentation and audit support 🔐 Endpoint Security & Zero Trust I implement Zero Trust security using Microsoft tools: ✔ Intune (MDM/MAM) deployment and policies ✔ Defender for Endpoint onboarding and response ✔ Conditional Access and identity protection ✔ CIS/NIST-aligned endpoint baselines Every user, device, and access point is continuously verified. 📊 Microsoft Sentinel (SIEM) & Threat Detection I build Sentinel environments for real-time visibility: ✔ Data connectors across systems ✔ Custom KQL detection rules and threat hunting ✔ Incident response automation (Logic Apps) ✔ Centralized monitoring and analytics ⚙️ Automation & AI Workflows I improve operations inside Microsoft environments: ✔ Power Automate workflows ✔ RPA for repetitive processes ✔ AI-driven workflows for operations and internal systems 🌐 SharePoint & Microsoft Web Solutions ✔ Power Pages portals for client/partner access ✔ SharePoint document management for compliance (CUI/PHI) ✔ SharePoint intranets with structured architecture and SPFx 🎯 Who I Work With ✔ Defense contractors (CMMC) ✔ Healthcare organizations (HIPAA) ✔ Financial and regulated industries ✔ Mid-market Microsoft 365 environments ✔ Teams needing a specialist, not a generalist 🤝 How I Work • Clear scope and structured execution • Compliance aligned with real operations • Maintainable, long-term security systems • Direct communication and accountability I take on a limited number of clients to ensure high-quality delivery. 🚀 Let’s Secure Your Environment If you need help with CMMC, Microsoft security, Zero Trust, AI automation, or Microsoft-based web systems, I can help you move quickly and confidently. 📩 Message me to discuss your environment and compliance goals.

I am Saad Ahmad, a Top Rated Highly Experienced IT expert with more than 5+ years of experience in email deliverability, DNS, hosting, Cpanel, email migration, Multiple Email Account Management, Website Migration, Virtual Assistant, Microsoft Outlook, Google Suite, DNS, Email Marketing, Data Migration, Internet Marketing Email & Newsletter, Email Deliverability, Email Campaign Setup, Email Security, Email Marketing Strategy, SendGrid, Email Support, Office 365, Email Communication, Multiple Email Inbox Handling, Emails & Newsletters. I have accomplished numerous projects. 💥 5+ years of Experience 💥 Expert Full Stack Developer - Everything Under One Roof 🔵 Domain / Hosting Expert 🔵 Email Deliverability Expert 🔵 DNS Hosting Expert 🔵 In-House Technical Support / Troubleshooting Ninja Why me? 🏆 TOP RATED 🧡 🥇 5/5 Rating 🚀 100+ Successful Projects at Upwork 🏆 99% Score 🤩 100% Happy Clients 🤴 80% Return Clients // Web Development Projects 🔵 Wordpress 🔵 Wix 🔵 Squarespace 🔵 Shopify // Email Projects 🔵Office 365 🔵Google Workspace/ Gsuite 🔵Microsoft Exchange Server 🔵SendGrid 🔵SendMail 🔵Mailchimp 🔵SMTP 🔵Hubspot 🔵MailerLite 🔵SendInBlue // Email Migration Projects 🔵GSuite to M365 Migration 🔵Office 365 to Google Apps Migration 🔵Configuring Domain and Google mail - G Suite Basic 🔵Migrate Existing Siteground Email to New Google Email 🔵Email O365 and IT Support 🔵Zoho to Gsuite Migration 🔵Email Migration and New Setup 🔵Perform a Google Workspace (formerly G Suite) migration to Office365 🔵G Suite Migration 🔵Google Workplace Migration & Setup 🔵Google Business to O365 Migration 🔵Setting up Google Workspace 🔵Migrate G-Suite to Office 365 🔵Google Workspace Expert 🔵Migrate gsuite accounts from one workspace to another gsuite 🔵Rackspace email to Office365 Or Gsuite I am friendly, hardworking, and always learning to broaden my knowledge and skills. Kindly contact me with any Web or IT-related projects, and I would be glad to help you out. I am waiting to hear from you soon.

Hey there!!! 👋🏼, what are you looking for? 👀 Looking for a IT Administrator? Well I’ m here😎🤝 Please check below for your reference; ⬇️👇🏻⤵️ 💎 Microsoft 365 Administrator 🔸Manage 365 Admin Center 🔸Manage User Accounts 🔸Manage SharePoint Admin 🔸Manage Exchange Admin Center 🔸Managed Intune Admin 🔸Manage Teams Admin Center 🔸Manage Licenses 🔸Install and configure MFA 🔸Setup and configure Passkey (Yubikey and Smartcard) 💎 SOC Analyst 🔸Monitoring and Analyze the alert 🔸Manage to blocked/quarantine/disabled unusual activities, malicious activity and other potential risk 💡Tools ✔️Darktrace Threat Visualizer ✔️Darktrace/ IDENTITY Console ✔️Darktrace/ EMAIL 💡Tools ✔️Knowledgeable of using Remote Tool ▪️Anydesk ▪️Teamviewer ▪️Microsoft Quick assist ▪️Microsoft Remote Help ✔️Knowledgeable for Ticketing system ▪️Service Now ▪️Jira ▪️Positive App (PAPP)

Greetings! My name is Adrian McIntosh, and I am a seasoned Network Manager/Administrator with a deep interest in guaranteeing smooth network operations and strong cybersecurity. I possess over 15 years of experience, during which time I have effectively managed and enhanced networks, minimized security risks, and offered exceptional IT assistance to various organizations. Core Competencies - Network Management: - All Windows Server (2008 - 2022) - All Windows Desktop OS - Cisco Routers and Switching - Meraki Management - Network Troubleshooting - NAS/SAN (Synology, QNAP) Cybersecurity: - Network Security - Pentesting (Tenable, Nmap) - Anti-Virus Solutions (Carbon Black, Symantec) - PCI Compliance Cloud & Virtualization: - Azure/AWS Cloud Services - Virtualization (VMware, Hyper-V, Proxmox) - Google Workspace Communication & Collaboration: - Exchange Management - Microsoft 365 Additional Proficiencies: - Helpdesk/Ticketing Systems (Zendesk) - Documentation Tools (Hudu) - Remote Monitoring and Management (NinjaRMM, Intune) Services Offered: I specialize in: - Comprehensive Network Management - Advanced Cybersecurity Solutions - Cloud Services Integration (Azure/AWS) - Virtualization Implementation and Management - IT Support and Helpdesk Services I appreciate your review of my profile. I can confidently assist you with your network management and cybersecurity needs. My mission is to ensure that your organization runs smoothly and is well-protected. Let's work together to achieve these goals.