I help businesses handle customer support and daily operations. I’ve worked with Airbnb properties and remote teams, managing guest communication, bookings, and on-the-ground issues. I focus on keeping things smooth, solving problems fast, and making sure guests have a good experience.

Hello: I'm Bilingual Customer Service and Appointment Setter. I speak english and spanish, I'm a responsible, efficient and reliable person.

Highly organized and detail-oriented Virtual Assistant with a proven track record of providing top-notch administrative support to clients across various industries. Skilled in managing schedules, booking appointments, coordinating travel arrangements, and preparing reports and presentations. Proficient in using project management and productivity tools to ensure efficient workflow and timely delivery of tasks. Possesses excellent communication skills, with a focus on delivering exceptional customer service and building strong relationships with clients. A proactive problem-solver who is able to work independently or as part of a team. Seeking a challenging role as a Virtual Assistant to leverage my skills and experience to provide reliable support and help businesses achieve their goals. AREA OF EXPERTISE Teamwork • Effective Communication • Time Management • Interpersonal Relations • Strong Work Ethics • Detail Oriented • Problem Solving • Analytical • Emotional Intelligence • Critical Thinking • Adaptability • Decision Making Data Entry • Leadership • Collaboration • Team Management • Conflict Resolution • Negotiation Calendar management Meeting Coordination Confidentiality and discretion Data analyst Google workspace Zoom Podio Outreach Salesforce Apollo i.o. Ring central

My strenghts and skills are the following: A) I am an Appointment Setter. Any company requires to find and convert prospects into clients. So this is something that I have done as part of the companies that I have worked for; I use different kind of CRMs and time helpers like "Monday". B) I am a good Report Generator. One of the side things to let operations flow in a company is the use of reports to inform the administration the way things go on and take action to correct procedures. I was an auditor for a long time so I am used to do this and also as the owner of my company I use to review the information given to me. There are several forms to use this information to get better results. The use of AI is very useful this days. Claude and Gemini are an example that this technology can be used to improve this activity. C) Data Entry Specialist. I have been working as a data entry specialist for a while, Excel and Word are good software to perfom this activity, working along with Internet and several softwares and platforms that exist nowadays. D) Tax and Legal Specialist. I am an accountant, and my whole life I have been involved in several kind of formalities. Specially treating about Companies and People. I studied in order to become into a lawyer to know how to solve several situations here in Mexico. I used to be a Real Estate Agent, so I am well versed in treating this kind of activities. As an Spanish Native Speaker I can generate all kind of reports in this language, but as a B2 Speaker of English and a B2 Writer I can do the same.

Personable and highly organized professional. Proficiency lies in successfully maintaining superior customer relationships and providing outstanding service and support t. I have managed customer communications and accounts—including inquiries, complaints, orders, reservations, and cancellations—to realize improved customer service, satisfaction, and retention. Able to work under high pressure and Effectively interacting with a broad array of cultures and personalities. Highly proficient in Microsoft Suites and in typing. Able to communicate effectively in both English and Spanish, both in writing and orally.

Are you looking for a reliable bilingual Virtual Assistant who can help you stay organized, manage follow-ups, support your clients, and keep daily operations running smoothly? I provide executive and administrative support for busy business owners, managers, and growing teams. I help with CRM updates, client communication, appointment scheduling, data entry, follow-up tracking, inbox/calendar coordination, online research, and operational support. I have experience supporting U.S.-based companies and Upwork clients with administrative coordination, sales support, logistics follow-up, CRM management, lead tracking, appointment setting, and customer communication. My background allows me to handle both administrative tasks and client-facing communication with professionalism and attention to detail. Tools I have worked with: • HubSpot • Go High Level • Airtable • Apollo • Google Sheets • Microsoft Excel • Microsoft Office • Power BI How I can support you: • Executive and administrative assistance • CRM updates and pipeline tracking • Data entry and database management • Calendar and appointment coordination • Inbox and client communication support • Follow-up management • Online research and reporting • Customer support in English and Spanish • Lead organization and tracking • Operations and logistics coordination I am organized, proactive, detail-oriented, and easy to train. I enjoy working with clear processes, but I can also adapt quickly to new systems, tools, and workflows. My goal is to build long-term working relationships where I can become a dependable part of your team and help you save time, stay organized, and keep your business operations moving efficiently. If you need someone reliable, communicative, and committed, feel free to send me a message. I’d be happy to help.

My name is Pamela Arango, and I am a Colombian professional with over 19 years of experience supporting business operations, client management, sales coordination, and administrative processes across Latin America, the United States, and Europe. Although my background began in fashion and commercial management, a large part of my career has been built on strong administrative, organizational, and operational support, both in-person and remotely. I am highly skilled in managing calendars, emails, reports, databases, and client communication. I have extensive experience working with Google Workspace, Microsoft Office, Trello, Monday, Basecamp, GoHighLevel, Dolibarr, Shopify, Canva, and CRM systems, which allows me to work efficiently, stay organized, and handle multiple priorities with accuracy and professionalism. Recent Relevant Experience: Leader -Recruitment-Germany :I lead the recruitment team in Colombia for a German company that needs staff in the Americas for Europe. I prepare reports, follow up with candidates, interview recruits and candidates, and conduct feedback and follow-up meetings with recruits. I am proficient in automation systems such as Airtable and Mateo, Customer support in social media (Meta &Tiktok) Brand Partnership Coordinator - U.S.-based accessories brand. I managed partner communication, product data, content updates, internal documents, follow-ups, payment processing, tax organization, and website management (Shopify & Faire). I also created catalogs, formatted documents, coordinated schedules, managed workflows, and ensured operations ran smoothly. This role sharpened my strengths in organization, prioritization, document formatting, communication, and detailed operational support—all essential for an Executive Assistant. Administrative & Sales Support – Mexico (Real Estate Marketing Agency) Full management of the sales cycle, including lead contact, appointment scheduling, video calls, quotes, CRM follow-up, email communication, and document organization. Virtual Assistant & Business Development – U.S. Accessories Brand Lead research and data organization, Shopify updates, email outreach, client follow-up, invoicing, supplier coordination, and creation of internal files and reports in Excel and Google Sheets. Administrative VA – Israeli Startup Customer support, Shopify management, social media handling, email communication, translation of content, and creation of documents, presentations, and visual material using Canva. Appointment Setter – Spain (Trading Company) Lead research, communication via email, WhatsApp and calls, scheduling appointments, and maintaining an organized CRM/database. What I bring to the team: ✔ Strong administrative and organizational skills ✔ Excellent email and calendar management ✔ Experience handling reports, spreadsheets, and client databases ✔ Professional communication (email, LinkedIn, calls, video meetings) ✔ Fast learning, problem-solving attitude, and high adaptability ✔ Bilingual: native Spanish + conversational/working English ✔ Experience supporting international teams across multiple time zones ✔ Proactivity, confidentiality, and attention to detail in every task ✔Document formatting, file organization & database structuring ✔Research, SOP creation & AI-assisted task optimization ✔Customer service, supplier communication & team coordination ✔Task lists, deadlines, and workflow organizatioN ✔Calendar & scheduling across time zones ✔Inbox management, prioritization, and follow-up ✔Design manuals, catalogues, and social media post ✔Social media or web Copy ✔Shopify basic management ✔Lead teams I enjoy learning, staying organized, and helping companies operate more smoothly. I am confident that my experience supporting CEOs, sales teams, and international clients makes me a strong fit for your Administrative Assistant position. Before transitioning into remote and virtual roles, I spent over 20 years in the textile and fashion industry, where I managed multiple corporate accounts and major retail clients simultaneously as a Commercial Director, Brand Director, and Commercial Executive. Some of the brands and companies I worked with include Leonisa, Falabella, Éxito, Carrefour, Dupree, Nivi, La Polar Chile, Avon, and Didetexco, among others. Depending on the stage of my career, I managed between 15 and 30 active accounts at the same time, including large corporations, mid-sized clients, and special projects, with direct involvement in commercial strategy, product development, negotiations, account growth, and performance follow-up.

I am a bilingual Sales and Account Management professional with over 5 years of experience in outbound sales, high-end B2B appointment setting, and client relations. I have worked remotely with U.S. and regional companies across the automotive, marine, and luxury goods industries—specializing in turning high-volume leads into solid business meetings and managing long-term client relationships. What I do best: B2B & High-End Appointment Setting: Quick response times, objection handling, and booking meetings with decision-makers. Full Account Management: Managing the entire client lifecycle, preparing estimates, and tracking pipelines in CRMs like Zoho. Bilingual & Results-Driven: Seamless communication in English and Spanish with a focus on keeping your sales pipeline moving.

I was born and raised in the United States, where I developed a strong foundation in English as my native language. My journey took me to Haiti for several years, where I learned Haitian Creole, and now I’m thriving in Mexico, mastering Spanish while teaching English. Language is not just a skill for me; it’s my passion. I firmly believe that effective communication is essential for meaningful human interaction. I have extensive experience in verbal translation and transcription across all three languages, allowing me to facilitate smooth communication. I also bring a robust set of customer service skills. My intuition for understanding customers, combined with my clear communication style—whether over the phone, through email, or via chat—enables me to build strong relationships. My professional background includes working with HearUSA, where I efficiently gathered information and recorded important data. At Wayfair, I successfully conducted customer surveys. I completed a focused project with an e-commerce company, crafting sales emails and building demo websites. Most recently, I supported Amazon sellers by managing emails, responding to buyer inquiries, addressing comments, and processing product replacements and refunds. I am detail-oriented, reliable, and adaptable, and I am fully committed to ensuring every project is executed to perfection. My skills and experiences uniquely position me to tackle any opportunity that comes my way, and I’m excited about the impact I can make!ails, responding to buyer inquiries, addressing comments, and processing product replacements and refunds. I am detail-oriented, reliable, and adaptable, and I am fully committed to ensuring every project is executed to perfection. My skills and experiences uniquely position me to tackle any opportunity that comes my way, and I’m excited about the impact I can make!

I’m a bilingual English/Spanish Technical Sales Development Representative with 6+ years of experience in cold calling, appointment setting, lead qualification, customer support, and pipeline generation for U.S. and Canadian businesses. My background combines high-volume sales outreach with a strong interest in cybersecurity, OSINT, technical research, and digital risk awareness. I specialize in identifying decision-makers, starting professional conversations, qualifying opportunities, and helping companies turn cold prospects into booked meetings and qualified pipeline. I’m comfortable speaking with business owners, executives, IT contacts, and technical buyers while keeping conversations clear, professional, and results-focused. I consistently make 150–200+ calls per day, handle objections with confidence, and maintain a friendly but direct communication style. I’ve been recognized as a top performer for my persistence, active listening, organization, and ability to meet or exceed KPIs in fast-paced sales environments. I’m experienced with CRMs, dialers, and communication tools including Salesforce, HubSpot, Outreach, RingCentral, GoHighLevel, ReadyMode, ViciDial, Slack, and Microsoft Teams. I’m also familiar with prospect research, lead enrichment, OSINT-style investigation, and using publicly available information to better understand prospects, companies, and market opportunities. Whether you need someone to generate leads, book qualified meetings, support cybersecurity sales campaigns, warm up prospects, follow up with decision-makers, or represent your company professionally on the phone, I can help build and grow your pipeline with consistency and discipline. If you’re looking for a results-driven bilingual SDR who understands technical sales conversations, cybersecurity-focused outreach, and structured prospecting, I’m ready to help your team hit its goals.