👋 Hey there, I'm Sherry — Let’s Make Your Digital Vision a Reality Over the last 20 years, I’ve helped businesses — from scrappy startups to global enterprises — transform the way they work. Whether it’s implementing a complex Enterprise (ERP) system like Workday + SAP, automating workflows that save 20+ hours a week, or stitching together 10 different SaaS tools so they finally talk to each other… I’m your person. I’m not just here to check boxes. I’m here to help you build smarter, faster, and with intention. 💡 What I Actually Do (In Plain English): Help founders and teams ditch spreadsheets and chaos by setting up tools that actually work together Lead end-to-end ERP projects — like Workday HCM or SAP SuccessFactors — without the corporate fluff Build automations that do the boring stuff for you (think: CRMs updating themselves, leads flowing in, tasks assigning automatically) Act as your fractional project manager for digital and AI initiatives, especially when your team needs clarity, direction, and momentum Simplify CRM & SaaS implementations, from tools like HubSpot, Zoho, and Monday.com to more niche ones like CopperCRM or Kissflow 🚀 A Few Real Wins I’ve Helped Create: ✅ Scaled a startup's HR operations with Workday HCM — taking them from spreadsheets to fully integrated onboarding, payroll, and performance tracking across 3 countries. ✅ Built a no-code automation system using Make.com and HubSpot that saved a sales team 25+ hours per week and cut response time in half. ✅ Revamped a messy CRM setup in Zoho for a growing SaaS company — automating lead routing, syncing data with marketing tools, and giving leadership a clean dashboard to track revenue. ✅ Led the digital transformation for a remote-first SMB — integrating over 10 SaaS tools, implementing project workflows in Monday.com, and training a non-technical team to actually use it all with confidence. 🧠 What’s It Like Working With Me? Clients tell me I’m like a “tech whisperer meets no-nonsense project coach.” I break complex systems into digestible steps, communicate clearly, and always have a plan B (and C). I’m straight-talking, results-driven, and always focused on how tech can serve your business — not the other way around. 📞 Ready to Tame the Chaos? If you’ve got too many tools, not enough time, or a big digital project looming that feels a little overwhelming — I can help. ➡️ Schedule a consult so we can carve out a scope of work and timeline to execute. Certification: Make.com Intermediate Workday Financial Fundamentals Pro Workday Human Capital Fundamentals Pro SAP Success Factors PMI - Professional Project Management Professional (PMP) Workato Automation Pro Evernote Certified Practitioner SCRUM Master Agile Coach Certified Product Owner (CPO) JIRA / Confluence Administrator CopperCRM Certified Monday.com Certified 🔧 Tools I Use Like a Pro (and Probably Already Have a Template For): ERP & HR Tech: Workday, SAP SuccessFactors, BambooHR CRM: HubSpot, Salesforce, Zoho, Pipedrive, CopperCRM, Attio, Close.io, Affinity, Go High Level Automation & Integration: Make.com, Workato, Zapier, UiPath PM & Collaboration: Monday.com, ClickUp, JIRA, Asana, Confluence Data & Docs: Power BI, Tableau, LucidCharts, Pandadocs, Jotform Support Tools: Zendesk, Freshdesk, Process Street, Kissflow, Pipefy Bonus: I'm certified in all the above (and then some). But honestly — it’s not the certifications that matter, it’s the results we’ll create together.

Hello! I have been freelancing full-time for 5+ years working with start-ups, established companies and governement agencies in successfully launching new products, services and processes including LLM, AI and Machine Learning (ML) projects and implementing significant organizational change (including M&As, downsizing and automating processes). To accomplish the smooth implementation and execution, I draw on my combined skills in the areas of leadership, Agile and traditional project management, data analytics, programming, computer science, organizational psychology, and change management theory. I hold multiple certifications including the Certified Scrum Master (CSM), Advanced Certified Scrum Product Owner (A-CSPO) from Scrum Alliance, and a certified SAFe Product Owner / Product Manager (POPM) from Scaled Agile, Inc. and I am a member of the Project Management Institute (PMI). I am also trained in Lean and Six Sigma. This blend of agile and traditional methodologies informs my holistic approach to managing complex projects and change processes. For traditional, formal education I hold a Master of Science in Social Work from Columbia University in New York City and Executive Education from Harvard Business School which I attended in Boston, MA. These degrees provided me the opportunity to hone soft skills in leadership, communications, conflict resolution and relationship building. In addition to product management, I bring a keen understanding of design thinking and UX/UI design, ensuring a user-centric focus in every project. My career spans product development and process optimization in technology, particularly in mobile apps (iOS & Andriod), Websites, APIs & middleware solutions and cloud-based (AWS & Digital Ocean) SaaS products, CRMs and data analytics. I've led significant transformations in the healthcare and financial sectors, and in recent years, have become a trusted advisor for startups aiming to scale. I have hands on full-stack development experience as well. Finally, for financial competancies I draw on my experience as Chief Operating Officer and Chief Program Officer in New York City's non-profit, healthcare sector, during which I managed diverse projects with budgets ranging from $2 million to $36 million and developed financial projections and forecasting. I also have experience working in tech in the banking industry in New York City.

Resume Writing and Career Guidance expert, I have created quality resumes across many sectors for happy clients, contact me anytime to get started. Top 3% Upwork resume freelancer with over 15 years as a Top-Rated resume writer, I will strategically improve the impact of your resume and LinkedIn. Importantly, I am client-focused and friendly to work with! I combine hands-on experience with formal training from Harvard Extension School and certification from PARWCC, ensuring your resume is both strategic and credible. Message me anytime for a free review of your current resume or LinkedIn profile to get started. Together, we will follow a clear, personalized process to create a results-driven resume that highlights your unique strengths and helps you secure the position you deserve. Recent real client resume roles types include: COO/CEO/CSO/CIO (USA, UK, AUS, GLOBAL) Senior Product Manager (USA, UK, INDIA, SEA) International Development (UN, NGO, Government) Software Engineer/Developer (USA, India) UI/UX (USA, UK, EU, SEA) Project Manager (Agile/Waterfall/Scrum Master) (US, UK, Saudi Arabia, USA) Data Analyst/Data Scientist (USA, EU, ASIA) Cybersecurity/Identity Access Management (IAM) Specialist (USA/Korea) Medical Doctor (UK, USA, ASIA) …and many more. My clients have successfully landed roles at leading companies, including FAANG and Fortune 500 firms. Offering a comprehensive range of services—from resume writing to LinkedIn profile optimization and tailored cover letters—I provide personalized attention to ensure your unique skills and achievements shine. Let’s transform your professional story into a powerful tool that opens doors to your future. What I Offer: 1. Resume/CV Upgrade: Enhance your resume/CV with achievement-based content, impeccable grammar, smooth flow, and keyword optimization for ATS. 2. Compelling Bio Intro: Craft a powerful introduction that grabs attention immediately. 3. Professional Formatting: Reformat your resume/CV to a clean, professional design praised by industry executives and HR managers. 4. Tailored Cover Letters: Create dynamic, custom cover letters that are easily editable for any future job applications. 5. Optimized LinkedIn Profiles: Develop eye-catching LinkedIn content designed to ensure you get noticed and leave a lasting impression. Let's Get You Hired! Contact me anytime.

⭐MVP Delivery in 72 Hours Guarantee ⭐Certified Project Manager and Scrum Master ⭐Agile Master and Project Management Professional ⭐12+ years of experience in full-stack development ⭐5+ years of experience in product management ⭐Development and management of large-scale projects ⭐ Available to talk at all times ⭐Director of Rotaract International (Volunteering) ⭐ Areas of our Expertise/Specialization:⭐ ✔ Logistics / Transportation & Travel Platforms ✔Marketplace / Multi-Vendor(E-commerce) Marketplace ✔Education/Online Tutoring/ E-Learning/LMS ✔Real Estate / Property Management with IDX and MLS integration ✔Booking Management System ✔Healthcare /Telemedicine Platform ✔Inventory/Dashboard Management System ✔Job Board/Recruitment Platform ✔Enterprise Solution (ERP & CRM) ✔Finance Platform ✔Directory/Listing Platform ✔E-Commerce/Online Shop ✔Restaurant Management System I provide professional software engineering services and help customers achieve their business goals by coding, building a dev team, and filling expertise and technological gaps. ⭐Technologies we work with⭐ ✔ HTML5/CSS3/SCSS/LESS/Bootstrap(W3C standard) ✔ JavaScript (React JS, Next Js, Ajax, jQuery, Vue, Vuex, Angular) ✔ Mobile-friendly layout coding (Responsive design) ✔ UI / UX designing for your digital products ✔ Wireframing for UI/UX concepts ✔ PHP ( Framework like Laravel, Codeigniter, etc. ) ✔ Node.js ✔ CMS: WordPress, WooCommerce ✔ Restful API (Google APIs, Payment Processing, SSO Integration, Mailgun, Twitter, Facebook, Twilio, Apple News Publisher, Android, and iOS API) ✔ Database: MySQL, PostgreSQL, MongoDB, SQLite, MS SQL Database ✔ NoSQL: Redis, Mongo ✔ Payment Gateways: PayPal, Stripe, Braintree, Wirecard ✔ LAMP Stack (Linux, Apache, MySQL, PHP), MEAN (MongoDB, Express.js, Angular, and Node.js), MERN (MongoDB, Express.js, React, and Node.js) ✔ DevOps: Linux/Nginx, Terraform ✔CI/CD Automation (Git, GitHub, GitHub Actions) ✔ Mobile apps development (Flutter, React Native), Android and IOS apps ✔ Database Migration and New Development ✔ Web Services: AWS Server, Google Cloud, MS Azure My team's goal is to give you confidence that the development will be done according to your expectations, and even better. We will help when you are looking for a reliable developer or technical partner to make your business work. I appreciate that you have reviewed my profile. Thanks!

🌟 100+ Thrilled Clients | ⚡ Top 3% in Fullstack Development 🎓 Meta & IBM Certified | 💰 Projects Generating $1M+ in Revenue (Check Review) | 🚀 55+ MVPs Shipped to Production --- Using modern Native AI (Claude Code, Cursor AI) to ship production-ready products faster without cutting corners on quality. 💫 I don't just write code. I build products the way a master craftsman builds furniture - every joint matters, every surface is finished, and nothing wobbles when pressure is applied. Over 7+ years, I've partnered with founders, startups, and established companies across eCommerce, AI/ML, FinTech, MedTech, EdTech, AdTech, and InsurTech - turning ideas into revenue-generating, user-loved digital products. One of my MVPs generated $500K+ in revenue within its first 6 months. Several platforms I've built now serve 10K-50K active users, process 300K-500K API requests/month, and maintain 99.9% uptime - not by accident, but by design. --- What makes my work different: I naturally think beyond the task in front of me. When I build a feature, I'm already thinking about how it connects to the rest of the system, how real users will experience it, how it scales six months later, and how the next developer who touches this code will feel about it. That mindset has helped clients avoid expensive refactors, reduce infrastructure overhead by 25-40%, and ship products that don't fall apart at scale. I've built systems handling 60,000+ products with Redis-powered search, reduced database load by 70%+, cut page load times by 50-70%, pushed Lighthouse scores to 90+, and reduced bundle sizes by 40%+. These aren't just vanity metrics - they translate directly into retention, conversions, and revenue. --- What I built: 🧠 SaaS Platforms and scalable full-stack web applications ⚛️ AI MVP 📱 React Native mobile apps connected to production backends 🤖 AI-powered applications using OpenAI, Gemini, Anthropic APIs 🔌 Complex API integrations, automation, and backend architecture 📊 Admin panels, internal tools, analytics dashboards 💳 Stripe payments, subscriptions, and billing systems 🗺️ Maps, real-time features, WebRTC, push notifications --- Tech Stack: 📱 React, Next.js, Remix, Gatsby, React Native, Expo, Vue, Nuxt, Angular 🔧 TypeScript, Node.js, NestJS, Express, Python, REST, GraphQL, WebSockets 🎨 TailwindCSS, Material UI, Ant Design, Chakra UI, Shadcn, SASS/SCSS 🗄️ PostgreSQL, MongoDB, MySQL, Redis, Supabase, Firebase ☁️ AWS, Vercel, Docker, CI/CD, GitHub Actions 🤖 OpenAI, Gemini, Anthropic, Pinecone, Weaviate, Vector DBs 🧪 Jest, Cypress, Jasmine, Playwright 🖌️ Figma, Adobe XD, Zeplin AI tools: - OpenAI Codex | Anthropic Claude Code | Cursor AI - Loveable - Google AI Studio --- Strong products are never built by accident. The difference is always in the details - the interaction a user doesn't consciously notice, the fast page that keeps their attention, the architecture that prevents chaos six months later. That's what I bring to every project: precision, product-oriented thinking, and genuine care for the final result. 🚀 Click Invite or send a message. Let's build something that lasts.

If you’re looking for someone who combines strong technical expertise with a thoughtful, collaborative approach, then let's talk through your goals and see if I'm the right fit. My background: I’m a certified Scrum Master (PSM I) working for a UK university, where I help teams deliver high-quality work through clear, efficient, and agile ways of working. I have hands-on experience as a JIRA Org Admin, building custom workflows, automations, dashboards and Service/Software projects that fit each team’s unique needs. I work daily within JIRA, utilising Scrum, Kanban, and hybrid models, supporting both technical and non-technical departments — from Academic teams to Marketing to IT Support to Development Teams — to streamline their processes and work more effectively. I’m passionate about practical automation and staying up to date with AI. Beyond the technical side, I’m genuinely motivated by creating systems and watching them grow. I enjoy exploring multiple options, thinking creatively, and developing solutions that not only work — but evolve. Seeing a project move from an idea to a fully functioning workflow, improving it over time, and watching teams succeed with it is what keeps me in this field. I take real pride in helping people work better, communicate clearly, and achieve their goals with confidence.

1. I help teams streamline their work by optimizing JIRA setups and workflows for maximum efficiency.Review and optimize JIRA projects, workflows, fields, and permissions •Design and implement custom workflows and automation rules •Train technical and non-technical teams on JIRA best practices •Provide documentation, quick-start guides, and ongoing support •Integrate JIRA with tools like Confluence, Slack, and GitHub 2. 7+ Experienced internal auditor and lead implementor for ISO 27001:2022 ISMS. ISO 9001 & ISO 27001:2013 . 3. Well versed in Presentation Skills, Organisational Leadership, Agile Coaching. Strong technical writing skills along with ISO documentation.

👋 Hi, I’m Ley – Business Operations Consultant, Project Manager & Technical Writer I help businesses streamline operations, optimize workflows, and improve efficiency through structured project management and high-quality documentation. With a background in engineering management leading more than 30 direct reports, HR, and software release management, plus expertise in business operations consulting and process optimization, I bring a practical, hands-on approach to improving organizational efficiency. HOW I CAN HELP YOU 1️⃣ Business Operations Consulting & Project Management I specialize in helping businesses run smoother, not just bigger. ✅ Process Optimization & SOP Development – Create structured workflows & reduce inefficiencies. ✅ Project Management & Team Coordination – Implement Agile/Scrum methodologies to improve execution. ✅ Operational Strategy – Identify gaps and streamline business functions. ✅ People Management – Amplify team performance and productivity. 2️⃣ Technical & Business Writing | Documentation Services I create clear, structured, and high-impact documentation that enhances business efficiency. ✅ SOPs, Business Policies, Training Manuals ✅ Technical Documentation, Product Requirements & Software Release Notes ✅ Executive Reports & Business Strategy Papers ✅ Content writing and Digital copywriting I am also an author of published book (non-fiction) self development book in a South East Asia country. 3️⃣ Life Coaching & Personal Development (Certified Coach & Hypnotherapist) I also work with entrepreneurs, professionals, and business leaders to help them achieve breakthroughs in career, mindset, and leadership. ✅ Individual and team performance 📈 ✅ Productivity & Leadership Optimization 🔥 ✅ Subconscious Reprogramming for Confidence & Success 🚀 ✅ Emotional Intelligence & Decision-Making Coaching 💡

I am at my best when helping others succeed. I've spent over 20 years in IT, from technical support through system/network administration, with a stop at software development and IT project management, on my way to becoming a Scrum Master and Agile Coach. I've coached teams in the journey of becoming more agile, created and given training, and worked as the product owner and scrum master at various times. In addition to my PMI-ACP, I have earned both PSM and PSPO. In addition to being an SPC capable of providing various SAFe training programs, I am a licensed facilitator of The Agile Fluency Diagnostic (R) and the Agile Fluency Game. I also have credentials for ICAgile Professional Agile Team Facilitator (ICP-ATF) and Agile Certified Coaching (ICP-ACC). Sometimes, I train agile teams and, sometimes, the business they must work with. It's always best to work with both. As someone who has often been the spokesperson helping a team communicate with the rest of the organization, I can tailor my message to either audience. I am used to working with distributed teams and understand that it's not just a technology problem, but there is more to overcome in reaching high performance than location. As a Scrum Master, I allow teams to fail a little, so they learn and become stronger over time. As an Agile Coach, I help teams discover solutions to their problems, and organizations realize what they really need for their customers. I'm always on the lookout for my next challenge and look forward to hearing from you.

I am a highly experienced professional with over 15 years of expertise in Agile/Scrum, Quality Assurance, and Web Development. Throughout my career, I have developed a deep understanding of agile methodologies, nurtured a strong passion for quality assurance, and honed my skills in web development. I bring a wealth of knowledge and a proven track record of delivering successful projects to my clients. My key areas of specialization include: Agile/Scrum: With extensive experience in agile project management, I have helped numerous teams transition to agile methodologies and achieve efficient project delivery. I am well-versed in Scrum, Kanban, and Lean methodologies and have guided teams through every stage of the agile process, from project planning to sprint execution and retrospective analysis. I am passionate about empowering teams to embrace agility and drive continuous improvement. Quality Assurance: Quality assurance is at the heart of my professional journey. I have mastered various testing techniques, including manual and automated testing, test case creation, regression testing, and user acceptance testing. I am meticulous in identifying and documenting bugs and have a keen eye for detail when it comes to ensuring the flawless functionality and usability of web applications. My focus on delivering the highest quality products to end-users is unwavering.