I’m a 17X Certified Salesforce Architect, Developer, and Consultant with over 12 years of hands-on experience in Salesforce development, administration, and consulting. I bring a strong engineering background with 13+ years in software development and a proven track record of delivering high-impact Salesforce solutions for a global client base. 🔹 Salesforce Development & Architecture I have architected and developed 10+ full-fledged Salesforce applications and contributed to 50+ enterprise-grade Salesforce projects, some of which are featured on the Salesforce AppExchange. My backend expertise includes creating scalable Apex classes and triggers, building REST APIs, and managing SOQL/SOSL queries to optimize performance and implement complex business logic. I also integrate Salesforce with third-party platforms such as Google Cloud, ensuring seamless system integration. 🔹 User Interface (UI/UX) Design & Development I build highly responsive, interactive, and user-friendly interfaces using Lightning Web Components (LWC), Aura Components, and Visualforce pages. My front-end tech stack includes HTML, JavaScript, AJAX, jQuery, Kendo UI, and CSS, all developed with a strong focus on modern UX principles and Salesforce best practices. 🔹 Salesforce Administration & Analytics From Flow automation to workflow rules, approval processes, email alerts, and custom validation rules, I cover all aspects of Salesforce admin tasks. I also specialize in creating standard and Einstein Analytics dashboards/reports to support data-driven decisions. 🔹 DevOps, CI/CD & System Optimization I’ve implemented CI/CD pipelines using Jenkins, automated deployments, and led efforts in performance tuning, debugging, and stability enhancement of Salesforce systems. I also guide stakeholders by evaluating technical choices and their implications on system architecture. 📜 Salesforce Certifications Include: • Salesforce Certified Associate • Salesforce Certified AI Associate • Salesforce Certified Administrator • Salesforce Certified Agentforce Specialist • Salesforce Certified Platform Developer I • Salesforce Certified Platform Developer II • Salesforce Certified JavaScript Developer • Salesforce Certified Platform App Builder • Salesforce Certified Sharing and Visibility Architect • Salesforce Certified Data Architect • Salesforce Certified Application Architect • Salesforce Certified Integration Architect • Salesforce Certified Sharing and Visibility Architect • Salesforce Certified Development Lifecycle and Deployment Architect • Salesforce Certified System Architect • Salesforce Certified Data 360 Consultant • Salesforce Certified CRM Analytics and Einstein Discovery Consultant Whether you're launching a new Salesforce application, optimizing an existing org, or integrating with external platforms, I deliver secure, scalable, and enterprise-grade solutions. Let's connect and bring your Salesforce vision to life.

I am a freelance technology solutions consultant with over 12 years of experience managing cloud-based platforms, enterprise applications, tech stacks, and change management initiatives. My specialties include: - Platform migrations and implementations - Content management and data strategy - Organizational effectiveness - User experience and improving platform navigation - Employee training/onboarding, process documentation, defining best practices - Data integrations and automations - User permissions, access management - Digital asset management - Building/Improving systems and processes I have in-depth experience with migrations/implementations for Monday.com (certified as a Monday.com Product Expert & Official Partner), Hubspot Sales Hub, Hubspot Marketing Hub, Asana, Highspot, Unily, Atlassian (Confluence, Jira), Notion, Okta, Zapier, MailChimp, Google Workspace, Copper, Loom, Jotform, and many more. I am a dedicated and enthusiastic leader with an aptitude for improving cross-departmental communication and workplace efficiency. I take great pride in my work and look forward to helping you solve your business problems!

Expert Rated talent on Upwork| Senior Business Analyst, Process Consultant, BA and CBAP® CPRE® Trainer/Mentor with 20+ years of extensive IT/Business experience. I am Certified Business Analysis Professional™ (CBAP®) and Certified Requirements Engineering Professional (CPRE®). I have worked in various roles such as Sr. Business Analyst, BPM Consultant, Product Owner, Process Improvement Consultant, BA Trainer/Coach. I have traveled to and have enjoyed working in many parts of the globe such as the U.S., the U.K., Germany, and Australia. Recognized by clients as a valued member of business and technology teams with a proven track record of delivering artifacts and solutions of high quality. Recognized by participants as a highly effective and hands-on trainer and coach. Passionate Toastmaster, successfully completed entire Effective Coaching pathway that involved 20-25 speaking projects of various types. Self-starter, process-oriented, and creative with unique problem-solving skills. Specialties: * Business Analysis, Product development, Agile * Predictive Analytics/AI/BI * BPM, BPMS, Process Improvement * Business Rules Modeling, BRMS * Requirements Management, Quality, and Governance, * Training and coaching: CBAP/CCBA/ECBA Prep Courses, Comprehensive BA Job oriented Course, Agile BA Course, CPRE Foundational Level Course * NLP Client Engagements: Fortune 500 enterprises such as Genworth Financial, BioIQ, Kapsch, Motorola, Capital One, British Telecom, Cingular Wireless, Mapp | Thriving and innovative startups across the globe Business Domains and Enterprise applications: Automobile, Supply Chain, Transportation, HealthCare, Education AI, Legal, eCommerce, Digital Marketing, Retail, Trading, Insurance, Loan Origination and Underwriting, Risk, Telecom, CRM, B2B/B2C, ERP. Standards and Frameworks: BPMN, Six Sigma, UML, XML, Cloud, SOA-Web-services, RosettaNet, J2EE My objective is to continue excelling as Senior Business Analyst/Consultant while adding value to my clients during various phases of a project/product development such as: • Extensive contribution and communication across varied and key stakeholders like users, senior leaders, and vendor representatives. • Keeping tabs on governance/quality of organization-wide RFPs/requirements from various application domains, while functioning as the lead on requirements management process team • Planning and actively participating in various workshops on solution concepts, scope, requirements analysis, and detailed level functional requirements, impact and gap analysis, solution design • BPA (Business Process Analysis) and improvement. Creation of As-Is end-to-end process maps highlighting the key processes, data(domain) models, rules and improvement opportunities • Creation of extensive documentation of requirements (new/enhancements) in the form of data and business process models, dashboard designs, use cases, user stories and backlog, user interface models (visuals/wireframes/mock-ups) or screen definitions, worksheets containing critical information like user groups and performance requirements • Assisting IT staff (including outsourced teams) in technical design, testing strategy, test case reviews/testing/QA. Creation and executing of acceptance tests on behalf of business teams • Active participation in overall project planning, status tracking, document control, traceability and post-closure activities • Extensive UAT/QA/process and data testing to ensure those are per specs • Designing client-specific BPM Methodology based on industry best practices • Training and mentoring in the area of Business Analysis, CBAP-CCBA exam preparation, BPMN and process modeling, Quality guidelines, and process expertise. • Led various efforts in business process and data CoE team for a top tier client’s eBusiness team I can provide a detailed resume and my additional professional references if required.

I help small and mid-sized businesses bring order and clarity to their work. Many teams feel stuck in a cycle of messy tasks, scattered communication, and tools that don’t really help. That’s where I come in. Using Jira and Confluence, I create simple, tailored systems that make collaboration smoother, projects more transparent, and goals easier to reach. Isn’t Jira just for the Fortune 500? Absolutely not! Atlassian has a free tier for 10 users of Jira and Confluence with 2 GB of storage. Competitors limit storage to 200 MB. And Jira has connectors for popular SMB CRMs. A 10-user team on the free tier is perfect for a startup or a department like marketing or HR. I’m a certified project manager (PMP) with hands-on experience leading Jira implementations for organizations as small as startups and as large as Toyota and Pepsi. My focus isn’t just on setting up software—it’s on building a system that actually supports your business, your people, and the way you work. If your team is struggling with missed deadlines, unclear priorities, or endless back-and-forth, I’ll work with you to turn that chaos into a clear, sustainable process that grows with your business. Let’s make Jira work for you. Reach out to schedule a free 30-minute consultation. ⸻ Services Jira Quick Launch Package ($550 Fixed Fee) • What you get: A customized Jira board (Scrum or Kanban), a starter Confluence space for documentation, one automation rule, three custom fields, and support for up to 10 users. • Why it helps: In just 2–3 business days, you’ll have a working system that brings structure and clarity—without the wait or confusion. Growth Packages (Starting from $1,500) • Workflow Optimization: Fine-tune your current setup with multiple boards, smarter fields, and advanced automation. • Team Scaling: Support your growing team with Jira upgrades, integrations (Slack, GitHub, etc.), and better reporting. • Enterprise Agile: Coordinate across multiple teams with Advanced Roadmaps, time tracking, and large-scale workflow design. ⸻ Why Work With Me • Proven Experience: Delivered Jira solutions for Toyota, Pepsi, and Boston Consulting Group. • Certified Expertise: PMP, PSM I, and other certifications ensure you’re working with someone who knows both the tools and the methods. • People-Focused Approach: I don’t just configure Jira—I design workflows that help your team collaborate with less stress and more confidence. • Results That Matter: Better visibility, smoother communication, and more time to focus on the work that really moves your business forward. ⸻ 👉 Ready to take the first step? Let’s talk about how we can make your projects easier to manage and your team more effective. ⸻

Hi all! I am Adrián García, an Industrial Engineer, Entrepreneur, and seasoned Project Manager with over 8 years of experience leading high-stakes international projects. I have successfully managed initiatives for global companies such as IBM, Roche, and Novartis, spanning industries like Healthcare, Transportation, and Commerce. Additionally, I have founded three companies, further enhancing my expertise in Agile Methodologies, Project Management and Business Consulting. Key Highlights - 👨‍🎓 Academic background: MBA, MEng, BEng, BSc. - 👨🏻‍💻 Roles: Account Manager, IT Manager, Program Manager, Project Manager, Delivery Manager, Scrum Master, Business Consultant. - 📚 Certifications: Certified Scrum Master, Agile Coach, IBM Project Management. - 🎯 Methodologies: Agile, Scrum, Kanban, Management 3.0, OKRs, Waterfall, Lean Startup. - 🛠️ Tools: Jira, Confluence, Trello, Azure DevOps, Notion, Mural, Monica AI. Availability - Timezone: Flexible. - Hours per week: As needed. Passionate about cutting-edge technology, consulting, and research, I am committed to making a meaningful impact in the world, with the motivation to learn and improve continuously. Connect with me and let’s create something remarkable together! 🚀 "There are three ways to do things: the right way, the wrong way, and the way that I do it." – Robert De Niro

IT Project Manager | DevOps & IT Administration Specialist With extensive experience as an IT Project Manager and systems administrator, I offer a robust portfolio in leading software development projects, managing critical software systems, and optimizing team productivity. I have a proven track record in both project management and IT operations, providing clients with seamless, end-to-end technical solutions. Professional Highlights: * Project Management Expertise: Successfully led software development projects from planning through deployment, delivering projects such as bespoke CRM systems for the iGaming industry on time and within budget. * Technical Leadership: Supervised developer teams, offering mentorship and guidance throughout the development lifecycle, employing Agile methodologies and managing sprints in Jira. * Comprehensive Admin Skills: Certified admin expertise across Google Workspace, Atlassian products (Jira, Confluence), and Slack, enhancing collaboration and operational efficiency. * IT Administration & Support: Experienced in MDM, O365, software procurement, and overseeing IT support processes, including onboarding/offboarding and device inventory management. * Customer Support & Liaison Work: Acted as a key interface between clients and development teams, effectively resolving issues, managing help desk systems in Jira, and ensuring customer satisfaction. * Advanced Email and DNS Management: Skilled in email deliverability, running email campaigns, and administering DNS settings to maintain optimal email flow and security. I’m passionate about driving strategic IT projects, improving operational workflows, and enhancing user and client experiences. Let’s collaborate to bring your IT projects to fruition and streamline your technical operations.

I'm an ITSM consultant with 8 years in IT — from hands-on technical support to full Incident and Service Management. I help companies fix, build, and document the IT processes that keep their operations running. - ITIL certified, experienced with ServiceNow, Jira SM, PowerBI, Tableau, ClickUp, Zapier - Background across tech, retail and SaaS - Fluent in English and Portuguese, working knowledge of Spanish I can help you with incident and change management setup, ITSM tool configuration, process documentation, or getting your team ITIL-ready. I also take on hands-on IT support and help desk work for clients who need someone reliable on the tools. If your incident process is broken, your ITSM tool isn't set up right, or you just need dependable remote IT support — let's talk.

I’m a PMP‑Certified Agile Project Manager and SAFe Scrum Master with 12+ years of experience leading cross‑functional teams, delivering complex software projects, and driving Agile transformation across enterprise and startup environments. What sets me apart from most PMs is my strong technical background — I’ve worked hands‑on with Java, Spring Boot, microservices, REST APIs, PostgreSQL, CI/CD pipelines, and cloud‑native architectures. This allows me to bridge the gap between business and engineering, communicate clearly with developers, and ensure projects move from idea to delivery without friction. I help clients with: Agile project management (Scrum, Kanban, SAFe) Sprint planning, backlog refinement & roadmap creation JIRA setup, workflow optimization & reporting dashboards Cross‑team coordination & stakeholder communication API/microservices project planning & technical documentation Release planning, risk management & delivery governance Process improvement & Agile coaching Technical project oversight for Java/Spring Boot teams My background includes: Leading Agile transformation for a major Nordic insurance provider Managing 24/7 operations, SLAs, incident response & production stability Delivering enterprise‑grade microservices and backend systems Driving AI‑assisted development workflows to improve engineering velocity Mentoring developers and enabling high‑performing Agile teams Coordinating complex dependencies across multiple teams and systems How I work: Clear, proactive communication Structured planning and transparent reporting Fast onboarding and immediate value delivery A blend of technical depth + project leadership A consulting mindset focused on outcomes, not hours If you need a reliable, technically strong, and highly organized Project Manager/Scrum Master who can bring clarity, structure, and momentum to your project — let’s connect. I’d be happy to discuss your goals and help you move your project forward with confidence.

Management Consultant with 10+ yrs. of experience in IT industry proficient in Consulting, Business Process management, Cloud & Digital Transformation, Requirement gathering, Business Analysis, Program Management, Project planning and monitoring. Worked across various domains like Banking & FS, Insurance, Healthcare, Aviation & Utilities Synopsis: An MBA graduate with specialization in Operations and Marketing, A Certified Scrum Master , AWS Cloud Practitioner and Lean Six Sigma Green Belt Certified involved in improving business processes through Agile, Lean, Kaizen and statistical tools using Six Sigma methodology. Strong knowledge of PEGA/CRM platforms and cloud computing concepts * Certified Scrum Master (Scrum Alliance) * AWS Certified Cloud Practitioner * Certified Lean Six Sigma Green Belt * Kore.

I help businesses bring structure, clarity, and momentum to product and delivery teams. With over 11 years of experience across SaaS, B2B, enterprise platforms, and implementation-led environments, I have built a career on turning complex business needs into well-defined, deliverable outcomes. My value lies in helping organisations make better product decisions, align stakeholders, improve delivery flow, and translate strategy into tangible business results. I work best in environments where there are multiple moving parts, competing priorities, and a need for someone who can bring order to ambiguity. I add value by shaping roadmaps, defining product direction, improving user journeys, and creating the structure delivery teams need to move confidently from idea to execution. Across my roles, I have helped businesses: create clearer product roadmaps and delivery plans improve collaboration between business, design, and engineering teams translate customer and stakeholder needs into prioritised epics and user stories support smoother launches and better go-to-market readiness improve reporting capability and product visibility across complex systems reduce delivery friction by bringing stronger backlog management, prioritisation, and Agile ways of working I am particularly effective at bridging the gap between business goals and technical delivery. I work closely with stakeholders to define what matters, with design teams to shape the right experience, and with development teams to ensure requirements are clear, actionable, and aligned to outcomes. My experience spans product ownership, product management, implementation, reporting, process optimisation, and enterprise change. I have worked across energy, telecommunications, data, media, and broadcast technology, and I am comfortable operating in both Agile and hybrid delivery environments. How I can help Product roadmap creation and backlog structuring Feature definition, epics, and user stories Product discovery and stakeholder workshops User journey and process mapping Agile delivery support across Scrum and Kanban teams Launch planning and cross-functional coordination Reporting and operational process improvement Tools and methods Scrum, Kanban, Agile, Waterfall, Jira, Jira Product Discovery, Confluence, Miro, SQL, ServiceNow, IBMS, Power BI, Tableau Certifications Certified Scrum Product Owner, Certified Scrum Master, Certified SAFe Practitioner