I am Chris, a seasoned and GOOGLE CERTIFIED Google Workspace administrator with more than 10 years of experience. I am also have excellent knowledge and skills in server administration, cpanel, dns, nameservers, email account setup and email deliverability. My skills include and are not limited to: -G Suite / Google Workspace Deployment -Fixing DNS issues (NS, MX, SPF, DKIM, etc...) -Apple Bussuiness Manager -OKTA Administration -Website & Email Migration -Domain Migration -Setup Email service (G suite, Godaddy, Hostgator, etc...) -Email Deliverability / Email Routing -Google sheets, docs, slides, etc...

SENIOR QA ENGINEER| ISTQB CTFL | AUTOMATION EXECUTIVE SUMMARY Skilled Senior Quality Assurance Engineer with a solid background of over 8 years in testing and validating software products across diverse domains and platforms. Proficient in utilizing automation tools and scripting languages to maintain high-quality standards and ensure customer satisfaction. Additionally, possess excellent interpersonal skills enabling effective collaboration within multicultural teams and fostering accountability and teamwork. MY EXPERTISE Programming: Java, JavaScript Front End Automation Frameworks: Appium , Selenium (TESTNG) , Cypress Backend Autoamtion: Postman, Cypress Development Platforms: Netbeans, Eclipse, Visual Studio Project Management and Issue Tracking: JIRA, ClickUp, Confluence, WikiJs Testing Tools: Zephyr, Postman, Insomnia, JMeter, MTM (Microsoft Test Manager) Continuous Integration/Deployment: Bamboo, TFS (Team Foundation Server), GitHub, CircleCI Platforms: Bamboo, JIRA, Zephyr, Postman, Insomnia, TFS, MTM, Jmeter, Portainer, Netbeans, Eclipse, Visual Studio Software Development Practice:Agile methodology, development lifecycle, testing lifecycle, Object Oriented Programming

Hello, my name is Leonid, and I specialize in Salesforce solutions for fast-growing start-ups and small to mid-sized businesses. With 8 years of Salesforce expertise and 18 years in IT, I focus on delivering cost-effective, agile solutions that drive business success and empower teams to scale independently. As an official Salesforce Consulting Partner, I aim to ensure that your Salesforce environment works seamlessly with your business objectives. ✅ Official Salesforce Consulting Partner ✅ Over 200 successful projects delivered ✅ 5-Star Client Satisfaction ⭐⭐⭐⭐⭐ 🚀 Services: 🔹 Salesforce Integration & Customization: I offer end-to-end Salesforce integration, from low-code configurations to custom APEX development. Whether you need to integrate Salesforce with billing, accounting, eCommerce, or marketing platforms, I create tailored solutions that meet your unique business needs. 🔹 Cross-Department Alignment & Optimization: I specialize in aligning Salesforce across your entire organization, reducing manual tasks, improving data quality, and enabling data-driven decision-making. My goal is to optimize performance and streamline workflows so your team can work more efficiently. 🔹 Comprehensive Salesforce Support: I offer full implementation support, from initial setup and configuration to ongoing optimization. My solutions are fully documented, ensuring that your team can manage and expand the system with ease. 🔹 Team Leadership & Collaboration: I’ve led teams of up to 25 Salesforce engineers, driving complex projects with efficiency and precision. I integrate seamlessly into your team, providing leadership, training, and guidance to ensure your Salesforce projects are successful and sustainable. 🎯 Specialties: 🟢 Sales Cloud 🟢 Service Cloud 🟢 Experience Cloud 🟢 Custom APEX Development 🟢 Salesforce Integration 🟢 Cross-Department Optimization 🌟 Certifications: ❇️ Salesforce Certified Consultant ❇️ Salesforce Certified Developer ❇️ Certified Sales Cloud Consultant ❇️ Certified Platform Developer ❇️ Certified Administrator ❇️ Certified AI Associate ❇️ Certified Associate 📈 Client Success: One of my recent projects was with One Click LCA, a rapidly growing start-up. I helped them scale their operations after securing a $40M investment, optimizing their Salesforce environment to handle increasing demands. Let’s Get Started: Ready to unlock the full potential of Salesforce for your business? I offer a special $30 consultation exclusively for UpWork clients. For larger projects, we can align on a free discovery and trial period to ensure we're the right fit. Book a session today, or feel free to message me—I'm here to help!

ABOUT ME Senior Automation & DevSecOps Engineer with 15 years of experience designing, implementing, and operating enterprise-grade automation, security, and configuration-management solutions across the financial sector, government institutions, and United Nations environments. My professional journey began in October 2010, and since then I have continuously advanced from technical specialist to project leader, architect, and global automation expert. I have worked across Europe and Latin America, delivering mission-critical solutions for banks, public organizations, and large international agencies. I specialize in infrastructure automation, AWX/Ansible, Kubernetes, DevSecOps, CI/CD, cloud-native operations, and enterprise security integrations such as Vault, CyberArk, and LDAP. I am highly organized, analytical, and solutiondriven, with strong planning, leadership, and communication skills.

I am a Senior Atlassian Consultant and Certified Jira Administrator (ACP-120) with more than 11 years of experience designing, implementing, migrating, and managing large-scale Jira, JSM, Confluence, Bitbucket, Bamboo, and Atlassian Cloud environments. I help organizations streamline their Agile, ITSM, DevOps, and enterprise workflows by building secure, scalable, and high-performing Atlassian solutions tailored to their business needs. My experience spans global enterprises supporting 3,000–10,000+ users across multiple business units. I have successfully led complex Data Center/Server → Cloud migrations, implemented ITIL-aligned JSM service portals, built advanced automation using Groovy, Python, Shell, and REST APIs, and optimized existing Jira and Confluence instances to improve performance, governance, reliability, and user experience. I specialize in end-to-end Atlassian administration, including workflow design, custom field configuration, permission schemes, screen schemes, notification and issue security models, space management in Confluence, and Bitbucket/Git integrations. I bring deep expertise in SSO/SSL, OKTA SAML, LDAP/AD, user and license management, DR/HA design, backup/restore, and Cloud migration readiness. I focus on building clean, maintainable configurations aligned to scalable best practices. What I Do Best • Jira Software Administration and optimization • Jira Service Management setup (SLAs, queues, forms, portals, automation) • Confluence space design, templates, permissions, and governance • Jira & Confluence Cloud migrations (Server/DC → Cloud) • Jira workflow customization with validators, post-functions, conditions • Advanced automation using Groovy, Python, Shell, and REST APIs • User management, permissions, groups, roles, SSO integrations • ITSM implementation for Incident, Problem, Change, Release • CI/CD integrations with Jenkins, Bamboo, Bitbucket, Git, SVN • Dashboard creation, JQL optimization, eazyBI reports • Upgrades, patching, performance tuning, and environment hardening • Troubleshooting L1–L3 issues and delivering enterprise support • Agile, Scrum, Kanban, SAFe, and cross-team governance • Best-practice consulting to improve Jira/Confluence adoption and stability Key Achievements • Migrated enterprise Atlassian environments to Cloud, reducing infrastructure costs by up to 40% and achieving 99.9% uptime. • Improved Jira and Confluence performance by 30–40% through architecture tuning and workflow cleanup. • Automated recurring admin tasks, reducing manual effort by 40–45% and eliminating repetitive errors. • Built 100+ custom workflows, schemes, automations, dashboards, and reports for teams across multiple domains. • Supported Agile/ITSM/DevOps teams across large enterprise programs, improving delivery timelines by 15–20%. • Strengthened security and access control by implementing SSO/SSL, OKTA SAML, and LDAP, reducing authentication issues by 70%. • Designed DR/HA and backup strategies that improved RTO/RPO by 50% and ensured zero data loss. What Clients Can Expect from Me • Clean, scalable, and future-proof configurations • Transparent communication and on-time delivery • Industry best practices for Jira, JSM, and Confluence • Proactive issue identification and resolution • Proper documentation, governance, and knowledge transfer • Long-term ongoing support and optimization • A trusted Atlassian partner who focuses on quality and results Whether you need to set up Jira/JSM/Confluence from scratch, optimize an underperforming instance, migrate to Atlassian Cloud, create automation rules, build workflows, improve reporting, integrate SCM/CI/CD tools, or need ongoing Atlassian administration and support, I bring enterprise-level expertise and a results-driven approach. If you're looking for a reliable, experienced, and detail-oriented Atlassian expert who can elevate your Jira and Confluence environments, I’m here to help. Let’s discuss your requirements and build a solution that works perfectly for you.

■ 5 years of extensive experience in Atlassian products: Jira Work Management (Jira Core formerly), Jira Software, Jira Service Management (Jira Service Desk formerly), Confluence ■ Self-taught Atlassian & Scrum evangelist and certified with Atlassian Certification & Scrum.org programs ⬜ ATLASSIAN © 🎖 ACP-610 ■ Certified in Managing Jira Projects for Data Center 🎖 ACP-620 ■ Certified in Managing Jira Cloud Projects 🎖 Certified AWS engineer specialize in Serverless development, Well-Architect consulting and DevOps ⭐ Total of 4+ years full-stack web mobile development specialize in React.js 📱 𝐑𝐄𝐀𝐂𝐓.𝐉𝐒 ✅ 𝐒𝐒𝐑: Next.js ✅ 𝐑𝐎𝐔𝐓𝐈𝐍𝐆 & 𝐒𝐓𝐀𝐓𝐄: react-routercá, react-redux, react-mobx ✅ 𝐔𝐈: coreui/react, material-ui, ant-design, reactstrap , ag-grid/react-table, react-chartjs-2/ recharts, react-spinkit, react-datepicker/material-ui-datepicker, pdfkit/jspdf ✅ 𝐍𝐄𝐓𝐖𝐎𝐑𝐊𝐈𝐍𝐆: axios, swr, fetch, react-toast/notistack ✅ 𝐈𝐌𝐀𝐆𝐄: react-image-lightbox, react-svg-pan-zoom, react-slick ✅ 𝐓𝐃𝐃: jest, enzyme, react-test-renderer ✅ 𝐂𝐌𝐒: strapi 🌐 𝐆𝐄𝐍𝐄𝐑𝐀𝐋 𝐖𝐄𝐁 ✅ 𝐎𝐏𝐒: npm, yarn, webpack, gulp, browserify, RequireJS, eslint, jslint ✅ 𝐂𝐒𝐒: Bootstrap, Tailwind, Materialize, Less, Sass ✅ 𝐉𝐀𝐕𝐀𝐒𝐂𝐑𝐈𝐏𝐓: jQuery, ES5, ES6, Typescript, Promises, Promise/A+ ✅ 𝐔𝐈: D3.js, Chart.js, ace

I’m an operations specialist with over 20 years of experience helping businesses streamline workflows and drive transformation. Whether you need to optimize back-office processes, lead a team through change, or leverage AI for efficiency, I make it happen. - Atlassian Certified Professional & Consultant - Skilled in no-code automation and AI tools - Proven track record across Public Sector, Hospitality, Logistics, Finance, and Telco

I connect IT Service Management, Artificial Intelligence, and Business Intelligence to help organizations not just digitize their processes, but make them intelligent. Since 2021 I have been working as an ITSM Consultant with focus on Jira and the Atlassian platform. What sets me apart: I develop and implement AI agents using Atlassian ROVO, serving as Subject Matter Expert in this field. What I deliver: - Jira and Jira Service Management setup, configuration and optimization - AI agent development with Atlassian ROVO including knowledge base and prompt strategy - Jira Service Management portal creation and automation rules - Confluence space setup and structuring - PowerBI dashboards and reports from data modeling to finished visualization - Workshops and training for administrators, end users and executives - Training videos and e-learning content Clients I have worked with: Justiz NRW, OHB SE, Universitaetsspital Basel, Union Investment, Ruegenwalder Muehle, DOMCURA AG. Background: Diplom-Wirtschaftsinformatiker (equivalent to BSc Business Informatics), certified Balance Sheet Accountant (IHK), with experience in IT auditing, controlling and accounting at international firms. Available: Remote, immediately. Languages: German, English,Serbian, Bosnian.

✅ Technical Project Manager experienced with cloud, digital transformation, implementation, and development. Great with Jira, Trello, Confluence, AWS, project documentation creation. 🏅 Certified Project Management Professional with a decade of experience managing a wide variety of projects 📈 Successful with agile, traditional, or hybrid approaches - whatever best suits the project ✅ Great with development teams, admins, and end users completing projects within constraints 🕵️‍♂️ Curiosity, experimentation, and process create the framework used from project origination to delivery 🎖Military veteran - bringing pride, ownership, and accountability to every task

With 13 years of experience in the banking and fintech sector (including major institutions like Banco de Bogotá), I don't just find bugs—I ensure your product's integrity and scalability. I specialize in the intersection of Fintech payment lifecycles and AI-driven testing. Recently, I’ve been leading initiatives to implement AI agents and Power Apps that automate complex QA reporting, reducing manual effort by 40%. My Core Expertise: Fintech & Payments: Deep understanding of transaction lifecycles, reconciliation, and API security. AI Testing: Validating AI-driven insights and data accuracy in SaaS platforms. Advanced Tooling: Expert-level management of Xray, Jira, Selenium, and Python. Strategic QA: ISTQB certified professional focused on building repeatable, high-quality testing frameworks. I am a proactive collaborator, comfortable working in distributed teams and overlapping with U.S. time zones. My goal is to help you release faster without compromising quality.