“Do not fear failure but rather fear not trying.” ― Roy T. Bennett, The Light in the Heart Bilingual (Spanish/English) Executive Assistant and Operations Lead with hands-on experience supporting U.S.-based startups remotely. I currently manage executive inboxes, calendar coordination, meeting follow-ups, and cross-functional task tracking for a real estate technology company, making sure nothing falls through the cracks while leadership stays focused on high-value work. My background spans executive assistance, virtual assistance, community management, and bilingual translation, with a degree in Audiovisual Arts that gives me a strong foundation in content creation, writing, and visual communication. I am detail-oriented, proactive, and easy to work with, and I take ownership of the small things so my clients do not have to.

Bilingual virtual assistant with experience in customer service, recruitment coordination, and administrative support in remote environments. Skilled in communication, scheduling, candidate follow-ups, customer support, and multitasking in fast-paced settings. I’m highly adaptable, detail-oriented, and proactive. I enjoy learning new systems quickly, staying organized, and supporting teams in ways that help operations run smoothly. My background in customer service and remote work has helped me develop strong problem-solving, communication, and organizational skills. I also have experience conducting pre-screening interviews, managing tracking systems, and coordinating workflows remotely. I’m always looking for opportunities to continue growing professionally while providing reliable and efficient support.

Dynamic and passionate professional with a proven track record in customer service and sales globally. Skilled in handling calls and adept at telemarketing, I bring extensive experience in cultivating relationships and driving revenue. Proficient in four highly sought-after languages - English, French, Spanish, and Italian - I excel as a multilingual communicator, facilitating seamless interactions across diverse clientele. I approach each work opportunity as a chance to expand my skill set and embrace new challenges. Acting as a bridge between cultures, I am committed to fostering meaningful connections with individuals worldwide. Continuously seeking to understand and tackle business complexities, I am dedicated to optimizing daily operations and driving success.

Founders and attorneys hire me when their inbox becomes a second job. I’ve zeroed 400+ inboxes, locked court calendars, and e-filed pleadings for U.S. law firms — all while keeping response times under 30 seconds and CSAT at 95%. Redbox, Samsung, AOL — I’ve handled tier-1 support for them. Now I help solo attorneys and busy founders get their bandwidth back. What I do: Inbox & calendar zero (permanently) Legal e-filing (CM/ECF + state portals) CRM scrubbing & SOP creation Bilingual support (EN/ES) What you get: -No more missed deadlines -No more ghosted clients -No more 2am email anxiety If you're drowning in ops, message me — your backlog disappears this week.

A client found me on Upwork for a $20 job. Convert some bank statements into Excel. Simple enough. But when I got into files something did not add up. Three full years of accounts. No reconciliation. No structure. Transactions sitting in no particular order with nothing making sense behind them. I could have just done $20 job and moved on. I did not. I told him what I found. He asked me to fix it. Four months later his books were rebuilt from zero. 2023, 2024 and 2025 fully reconstructed in QuickBooks Online. Over a thousands of transactions recorded, reconciled across bank accounts, credit cards, SBA loans, American Express business loans, equipment finance leases. Fixed asset register built for commercial properties and equipment. Depreciation schedules calculated using straight line method. Cash flow forecast prepared. His tax agent had everything they needed. Clean. Accurate. Ready. That $20 job became something else entirely. Not because I oversold myself. Because I looked properly and said what I saw. That is probably the most honest way I can describe how I work. Nine years across finance, operations, and business support. Clients in UK, US, Norway, and beyond. A Norwegian company kept me on for nearly four years. A UK healthcare business has relied on me for operations and CRM support since 2024. A few things worth knowing before you message me. I grew up in a family where nothing came easy. My father sold fruit on the street to keep six of us going. I started freelancing during COVID with no clients and no safety net because I needed it to work. That background probably explains why I take reliability seriously. It is not a soft skill to me. It is just how I operate. 100% job success on Upwork. Top Rated. 8,000+ hours. 130+ projects on Upwork. 5 star rated on PPH with 40+ reviews and 6,000+ hours completed. Long term clients across both platforms worldwide. Not because I promised them the earth. Because I just got on with it every single time. I work across a few areas and I will be straight about all of them. Bookkeeping and finance is where most of my serious work sits now. QuickBooks Online cleanups, catch-up bookkeeping, bank reconciliation, accounts payable and receivable, financial statements, cash flow tracking, and fixed asset schedules. I work in QuickBooks Online, QuickBooks Desktop, Xero, Wave, Sage, Zoho, MoneyBird, FreeAgent, and Excel. If your books are behind, I have seen worse. I will tell you what needs doing and get on with it. Operations and executive support is the second area. CRM management, inbox and calendar handling, project coordination, reporting, admin workflows, and ongoing backend work that nobody has time for but everyone notices when it slips. Then there is a third area that maybe surprises people. Over hundreds plus completed jobs cover work most freelancers would not attempt in one career. Human translation across French, Spanish, Thai, Chinese, German, Urdu, Punjabi, Korean, Portuguese, Italian, Polish, and more. Not machine translation. Clients came back repeatedly. Transcription across hundreds of hours of audio and video. Proofreading and editing across thousands of pages with clients staying on for months at a time. Interactive fillable PDF forms built from scratch for businesses, healthcare providers, and tax professionals. Virtual assistance and admin support across hundreds of hours for clients in UK, US, Europe and across regions. I know what some people think when they see a profile this broad. They think it looks fake. Or scattered. Or that nobody can actually do all of this properly. That said every skill here came from real paid work with real clients who came back. The 100% job success score is not a number I managed carefully. It is what happens when you take every job seriously regardless of if it pays $10 or $1,000. If your books are behind, your records need sorting, your inbox is out of control, your PDF needs rebuilding, your document needs translating, or your operations need someone stable who gets on with things without being chased, just send me a message. The best client relationships I have had started with one simple message. That is all it takes to find out if I am the right person to fix what is broken in your business right now. Message me and let's sort it out before it costs you more than it should. Thank you!

Welcome to my profile! I am a Top Rated Customer Support Specialist with over 12 years of experience and more than 18,000 hours of professional customer support, technical assistance, sales, virtual assistance, and client relationship management. Throughout my career, I have successfully supported customers through phone, email, chat, and CRM platforms while helping businesses improve customer satisfaction, retention, and overall customer experience. My goal is always to provide exceptional service, solve problems efficiently, and represent your business professionally. My areas of expertise include: • Customer Support • Email Support • Chat Support • Phone Support • Customer Experience • Virtual Assistance • Data Entry (6+ years) • Sales Support • Administrative Support I am dependable, detail-oriented, self-motivated, and committed to continuous learning and improvement. Building strong relationships with customers and clients is one of my greatest strengths, and I take pride in delivering reliable, high-quality support that helps businesses grow. Thank you for visiting my profile. I look forward to helping you achieve your goals and providing outstanding support for your customers.

Hi, I'm Gaby! Capable service agent, skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. I Have more than 4 years of experience in Customer service phone/chat/email. I can de-escalate and calm stressful customers with little to no supervision. Multi-task is one of my favorite strengths ♥ I'm versatile about the jobs that I do, here is a peek. I have 1 year experience in translations EN to ES or ES to EN. I'm the best as a virtual assistance with a quick delivery of the tasks assigned. In my free time I edit audios for E-learning courses (Spanish audios - Conversational tone.) If you have questions about my work style or availability, please just send me a message! I will reply in a few minutes :) I can't wait to work with you ♥ Best, Gaby

Professional resume I am a social communicator with experience in telephone campaigns, social networks and managing graphic design programs. Capable to assume responsibilities and carry out product or service analysis make the best decision. with optimal skills to encourage customer relationships through careful communication aimed at guarantee their loyalty. Resumen Profesional Soy una comunicadora social con experiencia en campañas telefónicas, de redes sociales y manejo de programas de diseño gráfico. Capaz de asumir responsabilidades y realizar un análisis de producto o servicio para tomar la mejor decisión. Con óptimas habilidades para fomentar las relaciones con los clientes mediante una comunicación cuidada orientada a garantizar su fidelización.

Hello there! I'm María Soledad, a Virtual Assistant with extensive experience in executive assistance, regular administrative work and research. My skills include Customer Support, CRM, data entry, social media marketing, ebook publishing, English-Spanish translation, email marketing, community management and media analysis. I´m a versatile writer and editor with experience writing blog posts, academic articles, product descriptions, website content, newsletters, press release, etc. I also help wellness brands and busy entrepreneurs scale their operations through high-level administrative support and specialized content creation. With a background as a Integral Yoga Instructor and Therapeutic Yoga Instructor, I don't just write or organize; I understand the health and lifestyle industry from the inside out. Excellent written and verbal communication skills in Spanish and English. ¡Se habla español! Tools: GSuite, MSOffice, Wordpress, Canva, Basecamp, Slack, Asana, Trello, Grammarly, Checkfront, ChatGTP, Crisp Contact me if you need any further details! Skills: Admin Virtual Executive Assistant, Operations Support, Project Coordination, Customer Support, Inbox Management. SEO Content Writer, Copywriting, Health & Wellness Blogger, Proofreading. Therapeutic Yoga Teacher, Mindfulness Coach, Corporate Wellness, Stress Relief Specialist.

I am your all-in-one virtual assistant. I offer a wide range of services, from social media management and content creation to data analysis and graphic design. I'm proficient in tools like Canva, Photoshop, Microsoft Office, Google Workspace and ChatGPT, and I excel in keyword research and SEO. What can I do for you? * Increase your online visibility: Content creation, social media management, and SEO. * Optimize your processes: Task automation and project organization. * Save you time: Administrative and support tasks. Why choose me? * I am efficient and organized. * I am adaptable and love to learn. * I am an excellent communicator. Contact me to discuss your needs! Ana K. Cecilio, VA