Does your scaling business suffer from chaotic client onboarding, missed deadlines, and broken workflows? I am a bilingual (C1) Project Planner and Implementation Specialist certified in Google Project Management and Lean Six Sigma. I specialize in stepping into operational chaos and building scalable, predictable systems for Tech, SaaS, and HealthTech companies. I act as the strategic bridge between your client's requirements and your team's technical execution. I do not just track tasks on a board; I audit your processes, eliminate bottlenecks, and ensure your projects are delivered on time and under budget. PROVEN OPERATIONAL IMPACT: Workflow Optimization: Led internal process re-engineering using Mondaycom, achieving a 66% reduction in operational task execution time (from 3 hours to 1 hour). High-Volume Execution: Orchestrated a rotating portfolio of 15+ simultaneous high-ticket projects, managing the integration of 30+ international suppliers under strict SLAs. Stakeholder Management: Designed and executed End-to-End corporate initiatives for Tier 1 stakeholders, strictly adhering to organizational timelines and budgets. CORE COMPETENCIES & TECH STACK: Methodologies: Agile Frameworks, Kanban, Lean Six Sigma (Process Improvement), Risk Management. Operations: B2B Client Onboarding, Resource Planning, Cross-functional Team Coordination. Tools: Mondaycom (Advanced Workflow Automation), Trello, Slack, Maximizer CRM, Microsoft Suite. If you are losing hours every week managing the mechanics of your projects instead of focusing on growth, we need to talk. Send me a message with a brief overview of your current operational bottleneck, and let's map out a structured plan to fix it.

I help entrepreneurs, businesses, and creatives save time, stay organized, and deliver polished, professional results. With experience in content creation, design, translation, project coordination, and online publishing, I bring versatility, attention to detail, and a proactive mindset to every project. My goal is to make your work easier, faster, and stress-free, so you can focus on what matters most. 📊 Data Entry & Database Management 💻 Google Suite – Docs, Sheets, & Drive organization 🌍 Translation – English ↔ Spanish. Español, Inglés. ✍ Proofreading & Editing – Grammar, style & clarity checks 📄 Document Formatting & File Organization 📅 Email & Calendar Management 🎨 Canva 🖌 Adobe Illustrator & Photoshop 🌐 WordPress – Blog uploading, formatting & scheduling 🗂 Digital Organizing & Productivity Tool Setup ♻ Content Repurposing – Turning one piece into many formats 🔍 Online Research & Fact-Checking 📂 Microsoft Office 💡 General Tasks

🔹 Jeffersom Molero Economist | Customer Service, Administrative Processes & B2B Sales Specialist 📍 Lima, Peru | 🌐 Spanish (native) | 🇺🇸 English (basic) 👋 Hi there! I'm Jeffersom — your next reliable and versatile team member I'm a certified economist with 8+ years of experience in: Customer service and post-sales support B2B sales and commercial advising Logistics, administrative processes, and operational management Team supervision and staff training I’m known for being proactive, well-organized, and results-driven, with a strategic mindset and strong focus on process optimization, client satisfaction, and operational excellence. 💼 Key Experience Team Supervisor Executive Assistant B2B Sales Consultant Customer Service Representative Customer Experience Follow-up & KPI Monitoring 🛠️ Tools & Technical Skills Office Suite: Excel, Word, PowerPoint, Google Sheets CRM & Communication: CRM platforms, Notion, Edinson Mail, Webmail, Spark, Slack, Google Meet Tracking & Coordination: Task trackers, order follow-up, logistics coordination Creative Tools: CapCut, Canva, Adobe Audition 🌟 What I Bring to Your Project ✔️ Personalized, goal-oriented customer support ✔️ Efficient and accurate administrative processes ✔️ Clear, strategic commercial management ✔️ Reliable communication and execution ✔️ A continuous improvement mindset 🤝 Looking for a trustworthy, adaptable, and business-minded professional? I'm ready to contribute to your project with full commitment, professionalism, and high-quality results. Let’s connect!

Hello and welcome to my profile 👋 Are you looking for a reliable virtual assistant to handle your translations, transcriptions, or data entry? With over 5 years of experience, I have worked with a variety of clients on numerous projects and have always done my best to meet their expectations. I have worked on various projects related to translation, transcription, data entry, web research, and lead generation, including: • Transferring data from one source to another (PDF to Excel, Excel to Word, Word to Excel, scanned pages to Excel or Word) • Transferring data from Excel or the web to various CRMs (Salesforce, WordPress, Keap, Magento, HubSpot, Zoho, Pipedrive, or other internal CRMs) • Entering and converting JPEG, PDF, or other scanned documents into Word documents • Extracting necessary data from websites • Researching and gathering information online and creating documents • Prospecting for leads based on defined criteria on various platforms such as LinkedIn, Facebook, Instagram, Twitter, Yelp, Yellow Pages, etc. • Proficiency in Google Sheets and Excel • Any other ad-hoc tasks as needed. I am currently looking for short- and long-term projects on Upwork to provide real value and lighten my clients’ workload, allowing them to focus on their priorities. In terms of my academic qualifications, I hold a bachelor’s degree in business and a master’s degree in business administration. I am fully proficient in Microsoft Office (Word, Excel, PowerPoint, etc.) and Google Workspace (Google Sheets, Google Meet, etc.). My goal is to consistently exceed my clients’ expectations while upholding the highest standards and ethics in service delivery. Flexible and adaptable, I can thrive in diverse and ever-changing environments. I am capable of contributing independently and working effectively as part of a team. Here are some of my skills that allow me to provide real added value: data entry, web research, lead generation, e-commerce data entry via WordPress, Volusion, Magento, eBay, Shopify, Amazon Seller Central, etc. LinkedIn Management\LinkedIn Lead Generation\LinkedIn Prospecting\LinkedIn Sales Navigator\Email Sourcing\Data Extraction from Websites or Other Social Media Platforms\Contact List Creation\Prospect List Building\Data Conversion (PDF/Images to Excel/Word/Google Sheets)\Google Sheets Management\Google Spreadsheets\CRM Data Entry\CRM Management\ Social media account management (Facebook, Instagram, YouTube, Twitter, etc.)\Database management\Data cleaning\Let me handle the tasks repetitive or time-consuming tasks so that you can devote your valuable time to your other priorities. Rest assured that the quality of the deliverables will be high: your workload will be managed professionally and on schedule. You can count on me. I look forward to developing my skills and working with you. Have a great day/evening!

I support businesses by helping them stay organized, manage communication, and handle administrative tasks smoothly, in both English and Spanish. I have a Bachelor’s degree in Psychology and several years of experience working in customer service and administrative roles. Over time, I’ve learned how important clear communication, attention to detail, and reliability are when supporting clients and teams. More recently, I worked with Qatar Airways, where I gained experience with flight scheduling and creating bookings, making sure travel arrangements were accurate and organized. I’ve also worked as a legal assistant, supporting with administrative tasks, document organization, and client communication. Some of the ways I can help include: ✈️ Travel planning, flight bookings, and itinerary support ⚖️ Legal administrative assistance 📧 Email and inbox management 📅 Calendar scheduling and coordination 💬 Customer support (email, chat, support tickets) 📊 CRM updates, research, and data entry 🌎 Communication with English- and Spanish-speaking clients I’m someone who likes to stay organized, communicate clearly, and find solutions when challenges come up. Clients usually describe me as reliable, easy to work with, and someone who adapts quickly to new systems or tasks. If you're looking for someone who can help keep things organized and support your clients professionally, I’d be happy to help.

I am a Spanish Virtual Assistant and Customer Support professional with experience in banking, sales and administrative tasks. I speak Spanish and I have basic English for simple work communication. I help clients with email support, chat support, customer service, lead follow-up, simple sales tasks, data entry and daily admin tasks. I have worked with CRM tools like Salesforce and Google Workspace. I have experience managing social media platforms like Instagram and TikTok, creating engaging content and planning posts. I also know how to edit videos with CapCut, adding effects, transitions, and captions to make them more dynamic and appealing. I am organized, responsible and I learn fast. I deliver work on time and I give professional service. I am available for part-time or full-time projects and I can start immediately.

I am a Multilingual Intake Specialist and Customer Support Professional. I help businesses manage client communication in English, French, Spanish, and Haitian Creole, saving time and boosting client satisfaction.atisfaction. With over four years of experience as an administrative assistant and translator (English-Haitian Creole, English-French [Canadian/France], Spanish-French, French-Haitian Creole), as well as a call center agent, I specialize in managing client interactions from the initial contact through to ongoing support. I am proficient in English, French, Spanish, and Haitian Creole, ensuring effective communication across diverse client bases.sh, French, Spanish, and Haitian Creole, ensuring effective communication across diverse client bases. 🚀 How I Can Help You 📞 Client Intake & Customer Support Inbound & outbound calls Lead qualification & intake screening Appointment scheduling & follow-ups Email, chat, and phone support CRM updates & client tracking 🌍 Translation & Interpretation English ↔ Haitian Creole / French / Spanish Document translation (legal, medical, business, marketing) Live interpretation (calls, meetings, interviews) Localization for culturally accurate communication 🗂 Administrative & Virtual Assistance Inbox & calendar management Data entry & file organization Document handling & reporting Workflow and process optimization 🛠 Tools & Systems Google Workspace (Docs, Sheets, Gmail, Calendar) Microsoft Office Suite CRM: HubSpot, Zoho, Clio (basic) Customer Support: Zendesk, shared inbox systems Project Tools: Trello, Asana, Calendly 💡 Why Clients Choose Me ✔ Native Haitian Creole | Fluent in English, French & Spanish ✔ Strong experience in multilingual client communication ✔ Professional, empathetic, and detail-oriented ✔ Fast, reliable, and deadline-driven ✔ Certified in Google Digital Marketing & E-commerce

Hi! I'm a Social Media passionate about helping brands communicate more effectively, connect with their audience, and grow organically on social media. I create eye catching visual content (posts, reels, stories), engage directly with your followers by responding to messages and comments, and build customized strategies that deliver real results. If you're looking for a stronger, more authentic, and well-managed social media presence I’m here to help. -What can I do for you? • Design and create engaging visual content • Schedule and manage your social media accounts with consistency • Respond to messages, comments, and keep your community active • Develop organic growth strategies without relying on ads • Use tools like Meta Business Suite, Canva, Photoshop. I'm detail oriented, proactive, and committed to ensuring that every post and interaction reflects your brand in a professional and consistent way. I'm ready to help take your social media presence to the next level. Let’s grow together!

Hello, my name is Valeria Velez. As a professional in the English language, I can work as a bilingual interpreter for companies in the United States that focus on Spanish-speaking clients and native English speakers, besides having knowledge of working tools such as Microsoft 365, Google Docs, artificial intelligence, CRM, and many more, I have no problem learning new tools. I consider myself proactive and able to learn quickly and adapt in pressurized work environments. I have worked as an English teacher, a home English tutor and customer service, among other experiences. I like working remotely since it gives me the opportunity to seek new challenges and expand my horizons, That way, I can obtain more tools that provide me with greater quality and experience, which gives me a better way to improve in my field of work. I believe that I am an enthusiastic, patient, respectful, responsible and a hardworking individual with good social skills in both English and Spanish, which makes it easier for me to be in a work environment in terms of relationships with more people. Good command of Microsoft 365, Google Docs, artificial intelligence and CRM. Fluent in English and Spanish. Good at receiving, collecting, analyzing and organizing information. Good problem-solving and time management. Patient, cooperative, respectful, organized and responsible. I am capable of meeting predetermined schedules and efficiently learning new methods to improve the way I work. I consider myself to be someone who is very flexible and capable of adapting to new jobs and tools.

I’m a multilingual professional with experience in Chat Support, Virtual Assistance, Customer Service, Administrative Support, and Interpretation/Translation. I’m fluent in Spanish, English, Italian, and French, which allows me to communicate effectively and assist clients from diverse backgrounds. With a strong background in front desk operations, client relations, and administrative tasks, I excel at creating a welcoming environment, managing schedules, and ensuring smooth communication between teams and clients. As an interpreter and Translator, I provide accurate and culturally appropriate language services, helping bridge communication gaps in various settings. I’m passionate about delivering exceptional service, maintaining professionalism, and adapting quickly to new challenges. Whether assisting customers, managing office tasks, or facilitating multilingual communication, I always strive for excellence. Let’s connect! 🚀 I’d love to bring my skills to a dynamic team that values language diversity and top-tier customer service. Looking forward to new opportunities! ✨