I’m a senior IT consultant with hands-on experience helping small and mid-sized businesses fix, secure, and modernize their IT environments without unnecessary complexity. I specialize in Microsoft 365 administration, licensing cleanups, security hardening, and network infrastructure, with a strong focus on doing things right the first time. I regularly assist clients with Microsoft 365 tenant setup and cleanup, licensing audits and recommendations, transitioning users from personal to business accounts, MFA and Conditional Access configuration, Exchange Online mail flow and security (including DKIM, DMARC, and encryption), Intune device management, and Defender configuration. I also work extensively with Fortinet FortiGate firewalls, VPNs, VLANs, DNS, DHCP, and general network troubleshooting. Clients hire me because I communicate clearly, avoid overengineering, and deliver practical solutions that fit their business size and budget. I take a security-first approach while keeping environments easy to manage, and I provide clean documentation and a smooth handoff when the project is complete. If you need a reliable expert to clean up technical debt, resolve a specific issue, or set up Microsoft 365 or your network correctly from the start, I’d be happy to help. Message me with your goals or challenges, and I’ll outline a clear approach before we begin.

List of the software/services I am familiar with: ✅ Industries I have worked with: • MSP • E-Commerce (Data Analytics) for Software • Customer Service • Medical Billing Services ✅ MSP Tools I have used (recent to previous): • HaloPSA (CRM) • ScreenConnect, NinjaRMM (RMM) • Cytracom (VoIP) • Windows365 (VDI) • KaseyaBMS (CRM) • Kaseya VSA (RMM) • Ring Central (SoftPhone) • AWS (VDI) • ConnectWise (CRM) • ConnectWise Automate (RMM) The applications above are the most recent ones that I have used. Here are the scopes I have covered: ✅ Windows OS troubleshooting and Patch installation updates. ✅ Active Threat, Virus & Ransomware Idea removal. ✅ NAS Synology administration, Installation and Troubleshooting, Folders/Files Management ✅ Printer setup, MFP management troubleshooting ✅ Remote Desktop troubleshooting, Remote Desktop (cloud troubleshooting) ✅ Active Directory Administrator ✅ Backup troubleshooting – Acronis, Windows Backups, Veaam Backups, Replibit Team Leader | Campaign/Account/Client Management: ▚ Metrics Monitoring Management ▚ KPI Management, QBR (Quarterly Business Review) ▚ NPS (Net Promoter Score) builder ▚ Survey Monkey Management If you think I am a good fit for your campaign or company, I'm looking forward to be working with you.

I help MSPs deliver faster support, stronger endpoint security, and more efficient IT operations. With 8+ years of experience across Helpdesk, NOC, Microsoft 365, Intune, ConnectWise, N-Central, and PowerShell automation, I independently manage tickets, streamline operations, and improve service delivery from day one. I’m an experienced MSP System Administrator and IT Support Specialist with hands-on expertise supporting SMB and enterprise environments across Microsoft 365, Azure, Intune, RMM platforms, endpoint security, virtualization, backups, and day-to-day IT operations. I have successfully managed and supported 1200+ endpoints while delivering SLA-driven technical support in fast-paced 24/7 MSP environments. I specialize in providing reliable remote support, proactive monitoring, automation, and operational improvements that help MSPs reduce ticket backlog, improve response times, and maintain stable client environments. CORE TECHNICAL EXPERTISE Microsoft 365 Administration - Exchange Online, Teams, SharePoint, OneDrive - User onboarding/offboarding and license management - Mail flow troubleshooting and mailbox administration - MFA, Conditional Access, identity and access management Azure & Intune Management - Device enrollment and endpoint configuration - Compliance policies and security baselines - BitLocker management and application deployment - Endpoint remediation and Windows troubleshooting Windows Server Administration - Windows Server deployment, management, and troubleshooting - Active Directory, Group Policy, DNS, DHCP administration - File server management and permissions administration - Remote Desktop Services (RDS) support and maintenance - Server performance monitoring and issue remediation Virtualization & Infrastructure - VMware and ESXi administration and troubleshooting - Virtual machine deployment and resource management - Hypervisor monitoring and infrastructure maintenance - Backup verification and disaster recovery support MSP Helpdesk & NOC Operations - ConnectWise ticket management and documentation - N-Central RMM monitoring, patching, and remediation - Alert management, health checks, and escalation handling - Remote support for users, workstations, and Windows servers - SLA-focused ticket resolution with strong communication - Experience supporting fast-paced 24/7 MSP environments Security & Endpoint Protection - CrowdStrike deployment, monitoring, and remediation - Huntress monitoring and threat response support - Endpoint security management and hardening - Conditional Access and identity protection policies - Incident response support and security best practices - Patch management and vulnerability remediation Backup & Maintenance Operations - Backup monitoring and recovery support - Routine maintenance and patch management - Endpoint health monitoring and proactive remediation - System update coordination and compliance tracking Automation & Scripting - PowerShell automation for repetitive IT tasks - Process optimization and operational efficiency improvements - Reduced repeat tickets through proactive automation and monitoring - Custom scripts for reporting, remediation, and maintenance WHY MSPS CHOOSE TO WORK WITH ME - Independently manage tickets from start to resolution - Strong troubleshooting and escalation decision-making - Clear, professional communication with clients and internal teams - Clean documentation and audit-ready ticket notes - Proactive approach focused on stability and prevention - Reliable long-term resource for MSP operations and support teams INDUSTRIES SUPPORTED - Managed Service Providers (MSPs) - Healthcare and multi-site medical clinics - Professional services firms - Retail and logistics operations - Education and training organizations If you’re looking for a dependable MSP engineer who can quickly integrate into your Helpdesk or NOC operations, support your clients professionally, and improve operational efficiency through automation and proactive support, I’d be happy to work with you.

🤖 Agentic AI & Multi-Agent Systems 🎙️ AI Voice Agents (Vapi, ElevenLabs, Twilio) ⚙️ Workflow Automation (n8n, Make, GoHighLevel) 🧠 LLM Integration (GPT-4, Claude, Gemini, LLaMA) 🔗 API Development & System Integration 👨‍💻 5+ Years Building Production AI Solutions Businesses come to me when they need autonomous AI systems that actually run in production, not demos or prototypes. I build multi-agent pipelines, AI voice agents, and intelligent workflow automations using Python, LangGraph, CrewAI, FastAPI, and the full LLM stack (GPT-4o, Claude, Gemini). Everything I deliver is Docker-containerized, deployed on Railway or AWS, monitored, and documented. Recent results from live production systems: - 77% cost reduction on customer support operations ($12K to $2.8K/month) - 95% faster invoice processing with 98%+ GPT-4o extraction accuracy - 85% faster appointment booking with 100% after-hours coverage - 83% time savings on bookkeeping automation ($1,200 to $130/month) WHAT I BUILD Multi-Agent Systems LangGraph and CrewAI orchestration, tool-calling agents, memory management, self-evaluation loops, MCP and A2A protocol integration, Pydantic AI, AutoGen. Built for enterprise scale with full audit trails and human-in-the-loop escalation. AI Voice Agents Inbound and outbound AI calling via Vapi and Twilio. ElevenLabs voice synthesis. Real-time STT/TTS. Lead qualification, appointment booking, 24/7 receptionist automation. GoHighLevel and HubSpot CRM sync. Workflow Automation with AI Decision Layers n8n agent workflows, Make scenarios, GoHighLevel pipeline automation. The difference from standard automation: every workflow has an LLM decision layer, not just if/then logic. RAG and Document Intelligence Semantic chunking, hybrid search, reranking with Pinecone and pgvector. GPT-4o vision for invoice and document extraction. Three-way matching, ERP sync (QuickBooks, Xero, SAP, NetSuite). AP automation with 98%+ accuracy. Production Infrastructure FastAPI backends, PostgreSQL and Supabase, Redis, Docker, Railway, AWS. Every system ships with monitoring, error handling, and documentation. Not a side project setup. USE CASES AI receptionists and intake agents | Appointment booking and rescheduling | Lead qualification and CRM automation | Customer support automation | Accounts payable and invoice processing | Facility management ops | Recruitment screening | Sales pipeline automation | B2B lead generation | WhatsApp and SMS automation TECH STACK Agents: LangGraph, CrewAI, AutoGen, Pydantic AI, LangChain LLMs: GPT-4o, Claude 3.5/3.7, Gemini 2.5, Llama 3, Mistral Voice: Vapi, ElevenLabs, Twilio, Bland.ai Automation: n8n, Make, GoHighLevel Backend: Python, FastAPI, REST APIs Data: PostgreSQL, Supabase, MongoDB, Redis, Pinecone, Chroma Infra: Docker, Railway, AWS, GitHub CI/CD Integrations: QuickBooks, Xero, SAP, Stripe, PandaDoc, Google Calendar, HubSpot If you are building an AI system that needs to run reliably in production, let's talk.

Why choose me for your Dynamics 365 & Power Platform projects? #Proven ERP & CRM Architect — delivering end‑to‑end solutions across Finance, Sales, and Operations. #Custom AL Extension Developer — modern, scalable Business Central apps tailored to industry needs. #Migration Specialist — seamless NAV‑to‑BC upgrades with data integrity and zero downtime. #Integration Expert — connecting Dataverse, BC, and external systems for real‑time business flow. #Power Platform Innovator — building Power Apps, Power Pages, and Automate workflows that reduce errors and boost adoption. #Global Experience — trusted across industries, bringing strategic insight to local implementations. #Microsoft Certified Professional (MCP) — validated expertise in BC, CRM, and Power Platform. #100% Success Rate — committed to working, documented, and stable solutions, not just billable hours. 💰 Dynamics 365 Business Central (BC) Custom AL Extension Development: Designing and deploying modern, scalable BC extensions for vertical solutions, advanced inventory, and localization (AL and C/AL). Core Finance Optimization: Expert configuration and customization of Posting Groups, WMS, Manufacturing, and resolving complex costing/WIP discrepancies. NAV-to-BC Migration: Leading full-cycle data migration, code refactoring, and upgrade projects from Dynamics NAV to modern BC SaaS/On-Premise. 🤝 Dynamics 365 Customer Engagement (CRM) Dataverse Development: Building and extending Model-Driven Apps with custom plug-ins, custom workflow activities, and client-side JavaScript (TypeScript). Sales & Service Process Automation: Customizing entity forms, BPFs (Business Process Flows), and security models to enforce complex sales and service strategies. Integration Specialist: Architecting the bi-directional data flow between CRM (Dataverse) and Business Central. ⚡️ Power Platform Development (Power Apps, Automate) Power Apps (Canvas & Model-Driven): Developing low-code/pro-code user experiences that act as seamless front-ends for D365 data, boosting adoption and reducing errors. Power Pages (External Portals): Designing and deploying secure, enterprise-grade external-facing websites for customer self-service, partner collaboration, and secure public data collection, all powered by Dataverse. Power Automate (Flows): Building advanced, reliable, and asynchronous workflows for complex approvals, data cleanup, and enterprise integrations (using HTTP/API calls for BC/CRM). 🏆 Credentials & Guarantee Microsoft Certified Professional (MCP): My certification is current and proves knowledge and expertise in the latest development standards for all three platforms (BC, CRM, and Power Platform). 100% Success Rate: My commitment is to deliver working, documented, and stable solutions—not just billable hours. Global Authority: Proven across diverse industries, bringing a strategic, global perspective to your local implementation. 🤝 Your Project's Success Starts Here Ready to unify your finance, sales, and external engagement into one high-performing solution? Message me today for a complimentary, 30-minute discovery session. Let's build a secure, integrated, and code-validated system that works for your entire business.

I am a Certified DevOps + Cloud Engineering specialist & AI Fullstack Developer worked extensively as a Cloud Architect, Infrastructure Engineer, Data Engineer, Site Reliability Engineer (SRE), Platform Engineer, Solution Architect, AI Developer, and System Administration Expert for the last 11+ years. 🏅 AWS Certified DevOps Engineer – Professional 🏅 Google Professional Cloud Architect 🏅 Microsoft Certified Azure DevOps Engineer Expert 🏅 Certified Kubernetes Administrator (CKA) 🏅 Docker Certified Associate 📌 Worked as a Sr. Cloud Engineer at American enterprise software company "Solarwinds" used by nearly all Fortune 500 companies 📌 Worked as a DevOps & Cloud Infrastructure Engineer at "Strava" a global fitness platform used by 180+ million athletes across 185+ countries, generating 50+ million activity uploads per week. 📌 Scaled an AI driven Edtech Platform for a Startup "Coursology" to 1M+ users. 💪 Core DevOps & Cloud Engineering Expertise: 🚀 Full-stack Development React, Next.js, Angular.js, Vue, Python, Node.js, PHP/Laravel 🚀 Amazon Web Services (AWS) EC2, ECS, EKS, Lambda, S3, CloudFront, Glacier, RDS, Aurora, DynamoDB, VPC networking, IAM security, CloudWatch monitoring, Route53 DNS, Auto Scaling, ALB/NLB load balancing. 🚀 Google Cloud Platform (GCP) Compute Engine, Cloud Run, GKE, Cloud Functions, Vertex AI infrastructure, Pub/Sub, Cloud Storage, VPC networking, IAM security, Cloud Monitoring & Logging. 🚀 Microsoft Azure Azure VMs, AKS, Azure DevOps, Azure Functions, Azure Storage, Virtual Networks, Azure Monitor, Azure AD, infrastructure deployment using ARM templates and Terraform. 🚀 Infrastructure as Code (IaC) Terraform, CloudFormation, ARM Templates, Pulumi. 🚀 Automation & Configuration Management Ansible, Bash scripting, Python automation. 🚀 CI/CD Pipelines GitHub Actions, GitLab CI/CD, Jenkins, Azure DevOps, Bitbucket Pipelines. 🚀 Containers & Kubernetes Docker containerization, Kubernetes cluster architecture, Helm deployments, autoscaling workloads, service mesh architecture, microservices orchestration, and container security. 🚀 Monitoring, Logging & Observability Prometheus, Grafana, ELK Stack, Datadog, AWS CloudWatch, GCP Monitoring, Azure Monitor. 🚀 Security & Infrastructure Hardening IAM policy design, VPC network isolation, secrets management, DevSecOps integration, container security scanning, vulnerability management, and SOC2-aligned infrastructure. 🚀 Performance & Cost Optimization Cloud cost optimization, autoscaling infrastructure, high availability architectures, CDN and edge optimization, load balancing strategies, and performance bottleneck analysis. 🚀 MLOps ML pipeline automation, AI model deployment, distributed training infrastructure, experiment tracking, and data pipeline management. 🤝 Typical Projects I Deliver ✔ Cloud Infrastructure Design & Deployment ✔ AWS / GCP / Azure Cloud Migrations ✔ Kubernetes Cluster Setup ✔ DevOps Automation & CI/CD Pipelines ✔ Infrastructure Security Hardening ✔ Observability & Monitoring Systems ✔ High-Availability Production Environments ✔ AI Infrastructure & Data Pipelines I also work extensively with modern AI and real-time infrastructure, including: 🌟AI platform infrastructure 🌟Real-time voice systems 🌟API-driven microservices 🌟high-throughput event systems 🌟scalable AI data pipelines 🌟infrastructure for LLM and AI agent systems I can support both project-based engagements and long-term DevOps partnerships. Availability: 20-40 hours a week / Available on weekends as well if needed Let's Connect!

#AWS #Azure #VMware #ManagedCloudServices (#MSP) #ServerAndEmailMigration #SLA24/7/365 #Office365Administration #Exchange #HomeAssistant #AWSDevOps #AzureDevOps #ServerAdmin #BackupSolutions #ConnectWise #SolarWinds #ManageEngine #NinjaRMM #Kaseya #Atera #Automate #MSP With over 6+ years of hands-on experience in the IT industry, I specialize in delivering end-to-end solutions in Windows Server Administration, Cloud Infrastructure (AWS & Azure), Network Security, IP Camera & Video Surveillance Systems, and Remote Technical Support. My work is rooted in precision, reliability, and long-term value—making me the go-to tech partner for businesses worldwide. 🔧 My Core Expertise Includes: Windows Server Setup, Migration & Troubleshooting (2012–2022) MSP Support – Helpdesk, RMM, SLA Compliance, Ticketing (JIRA, ServiceNow, Zendesk) Cloud Management – AWS EC2, S3, IAM, Azure AD, M365 Admin Virtualization – VMware, Hyper-V, Proxmox, VirtualBox Home Automation – Home Assistant Expert Network & Security – SonicWall, Sophos, Meraki, VPN Configuration Backup & Monitoring – Veeam, Acronis, N-able, PRTG Email & Collaboration – Microsoft 365, Exchange, Outlook, SharePoint, Teams IP Camera Installation, Configuration & Troubleshooting VMS/NVR Monitoring, RTSP Stream & ONVIF Configuration AI-Based Camera Features – Person Detection, Motion Detection & Smart Alerts Camera Connectivity, Video Playback & Remote Access Troubleshooting Linux-Based Troubleshooting & Technical Support I am passionate about solving complex technical issues, improving system reliability, and delivering fast, professional support to clients across the globe.

I am Saad Ahmad, a Top Rated Highly Experienced IT expert with more than 5+ years of experience in email deliverability, DNS, hosting, Cpanel, email migration, Multiple Email Account Management, Website Migration, Virtual Assistant, Microsoft Outlook, Google Suite, DNS, Email Marketing, Data Migration, Internet Marketing Email & Newsletter, Email Deliverability, Email Campaign Setup, Email Security, Email Marketing Strategy, SendGrid, Email Support, Office 365, Email Communication, Multiple Email Inbox Handling, Emails & Newsletters. I have accomplished numerous projects. 💥 5+ years of Experience 💥 Expert Full Stack Developer - Everything Under One Roof 🔵 Domain / Hosting Expert 🔵 Email Deliverability Expert 🔵 DNS Hosting Expert 🔵 In-House Technical Support / Troubleshooting Ninja Why me? 🏆 TOP RATED 🧡 🥇 5/5 Rating 🚀 100+ Successful Projects at Upwork 🏆 99% Score 🤩 100% Happy Clients 🤴 80% Return Clients // Web Development Projects 🔵 Wordpress 🔵 Wix 🔵 Squarespace 🔵 Shopify // Email Projects 🔵Office 365 🔵Google Workspace/ Gsuite 🔵Microsoft Exchange Server 🔵SendGrid 🔵SendMail 🔵Mailchimp 🔵SMTP 🔵Hubspot 🔵MailerLite 🔵SendInBlue // Email Migration Projects 🔵GSuite to M365 Migration 🔵Office 365 to Google Apps Migration 🔵Configuring Domain and Google mail - G Suite Basic 🔵Migrate Existing Siteground Email to New Google Email 🔵Email O365 and IT Support 🔵Zoho to Gsuite Migration 🔵Email Migration and New Setup 🔵Perform a Google Workspace (formerly G Suite) migration to Office365 🔵G Suite Migration 🔵Google Workplace Migration & Setup 🔵Google Business to O365 Migration 🔵Setting up Google Workspace 🔵Migrate G-Suite to Office 365 🔵Google Workspace Expert 🔵Migrate gsuite accounts from one workspace to another gsuite 🔵Rackspace email to Office365 Or Gsuite I am friendly, hardworking, and always learning to broaden my knowledge and skills. Kindly contact me with any Web or IT-related projects, and I would be glad to help you out. I am waiting to hear from you soon.

I'm a solutions-driven Systems & Email Infrastructure Engineer with 9+ years of hands-on experience across Linux server administration, cloud platforms, and mail systems. I help businesses build infrastructure that's stable, secure, and scalable, as well as email systems that actually land in the inbox. 🖥️ Systems & Cloud Administration ● Linux Server Management - Ubuntu, CentOS, Debian, RHEL ● Virtualization - Proxmox, VMware/ESXi (including VM migrations & troubleshooting) ● Cloud Platforms - AWS, GCP, Cloudflare ● Container Orchestration - Kubernetes ● Web & App Stack - NGINX, Apache, SSL/TLS, MySQL, PHP, WHM/cPanel ● Networking - DNS, RADIUS ● Automation - Shell scripting 📧 Email Infrastructure & Deliverability ● Mail Server Setup & Optimization - Postfix, Exim, PowerMTA, Postal, Google Workspace, Microsoft 365, GHL, ActiveCampaign ● Deliverability Engineering - SPF, DKIM, DMARC, BIMI, PTR, IP/domain reputation, IP rotation ● IP/Domain Warm-up - fast, safe ramp-up strategies ● Cold Email Systems - Smartlead, Instantly, MailWizz, Mautic ● Spam Troubleshooting & Blacklist Monitoring - root-cause diagnosis, 100% inbox-placement focus ● Zero-Downtime Email Migrations - between Google Workspace, Microsoft 365, cPanel, and other platforms ● Email List Cleaning, Campaign Automation & Sequencing Whether you need a server stood up and hardened, a Kubernetes cluster running smoothly, or a mail system that consistently hits the inbox, I bring the same approach: diagnose the root cause, fix it properly, and document it so it stays fixed. I offer a free initial consultation to understand your setup and goals, then propose a tailored plan - no generic templates. *** Primary Goal: 100% Client Satisfaction ***

Hi, I'm an experienced and certified (MS700-MS720-MS721) Microsoft Teams Phone & Rooms engineer. I'm implementing, configuring and troubleshooting Microsoft Teams Phone & Rooms ecosystems for multinationals,SME's, nonprofit and government organizations. * Microsoft Teams Calling setup (Auto-attendants & Call Queues) * Microsoft Teams Direct Routing with Audiocodes SBC * Microsoft Teams Direct Routing with Hosted Audiocodes SBC * Microsoft Teams Calling Plans & Operator connect * Luware Nimbus routing and contact center solutions on Microsoft Teams * Roger365 contact center solutions on Microsoft Teams * Skype For Business on-premise to Microsoft Teams migrations * Teams devices and Teams Rooms systems